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Anand Parwatikar (3) Harsh Malhotra (12) MBA-fm 2012-14 Harshita Chilana (13) Kunal Negi

The document discusses a statistics field project on customer satisfaction in star hotels. The project aims to study the level of customer satisfaction provided by star hotels in today's competitive market. Specifically, the objectives are to study whether the facilities in star hotels are up to date, the measures taken by hotels to maintain customer satisfaction, and the various factors customers consider when evaluating star hotels.

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Hunar Khanuja
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76 views1 page

Anand Parwatikar (3) Harsh Malhotra (12) MBA-fm 2012-14 Harshita Chilana (13) Kunal Negi

The document discusses a statistics field project on customer satisfaction in star hotels. The project aims to study the level of customer satisfaction provided by star hotels in today's competitive market. Specifically, the objectives are to study whether the facilities in star hotels are up to date, the measures taken by hotels to maintain customer satisfaction, and the various factors customers consider when evaluating star hotels.

Uploaded by

Hunar Khanuja
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Statistics Field Project

CUSTOMER SATISFACTION IN STAR HOTELS

ABSTRACT Today is an era of Globalization, the product and services can be easily available anywhere at any time. The customers have many varieties of options for goods or services. The hotel sector has grown in very huge aspects. So the main motive of this field survey is to study the level of customers satisfaction in Star Hotels. Now in this competitive world, the service and satisfaction of customers provided by the type of Star Hotels must be standard. Thus we can make out the Statistical, Economical and Financial aspect of customers.

OBJECTIVE OF STUDY OF CUSTOMER SATISFACTION

1. To study the facilities provided by star hotels are up to date or not. 2. Measures taken by Hotel Administration for maintaining the customer delight. 3. What are the various aspects or factors which customers look in Star Hotels.

Anand Parwatikar (3) Harsh malhotra (12)

MBA-fm 2012-14

Harshita chilana (13) Kunal negi (15)

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