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Ielts

The document provides advice for employees on safe computer use and the recruitment and training process for flight attendants at Kiwi Air. It states that most people do not experience ill effects from visual display units (VDUs) but employers must provide well-designed workstations and employees have a right to breaks from VDU work. It also outlines that Kiwi Air's recruitment of flight attendants is dependent on operational demands, involving an online application, interview, assessments, and references, with successful candidates placed in a recruitment pool until positions are available. Training for flight attendants lasts 5 weeks and covers emergency procedures and customer service.

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Bilal Ahmad
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539 views

Ielts

The document provides advice for employees on safe computer use and the recruitment and training process for flight attendants at Kiwi Air. It states that most people do not experience ill effects from visual display units (VDUs) but employers must provide well-designed workstations and employees have a right to breaks from VDU work. It also outlines that Kiwi Air's recruitment of flight attendants is dependent on operational demands, involving an online application, interview, assessments, and references, with successful candidates placed in a recruitment pool until positions are available. Training for flight attendants lasts 5 weeks and covers emergency procedures and customer service.

Uploaded by

Bilal Ahmad
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SECTION 2

Questions 15 27

Read the text below and answer Questions 15-20.

Advice for Employees


Safe computer use
Most people suffer no ill-effects from using VDUs (Visual Display Units) as they dont give out harmful levels of radiation and rarely cause any kind of skin complaint. If you do suffer ill-effects, it may be because of the way youre using the computer and this can be avoided by well-designed workstations. When working at a VDU, make sure you keep a good posture and that your eyes are level with the screen. Under health and safety regulations your employer should look at VDU workstations, and reduce any risks by supplying any equipment considered necessary (e.g. a wrist rest). They should also provide health and safety training. This also applies if youre working at home as an employee and using a VDU for a long period of time. There is no legal limit to how long you should work at a VDU, but under health and safety regulations you have the right to breaks from work using a VDU. This doesnt have to be a rest break, just a different type of work. Guidance from the Health and Safety Executive (HSE) suggests its better to take frequent short breaks but if your job means spending long periods at a VDU, for example as in the case of data input, then longer breaks from your workstation should be introduced. If youre disabled, your employer's duty to make reasonable adjustments for you may mean that they will provide you with special computer equipment. You can also get advice and maybe help with paying for equipment from the local job centre. Studies havent shown a link between VDU use and damage to eyesight, but if you feel that using a VDU screen is making your eyes tired, tell your employee safety representative. You have the right to a free eyesight test if you use a VDU a lot during work hours. If youre prescribed glasses your company must pay for them, provided theyre required in your job. If you have any health problems you think may be caused by your VDU, contact your line manager. He/she has a duty to consult you on health and safety issues that affect you, and should welcome early reporting of any issue.

Questions 15 20 Complete the sentences below. Choose NO MORE THAN THREE WORDS from the text for each answer. Write your answers in boxes 15-20 on your answer sheet. 15 16 It is unusual to get a as a result of using computers. Employers may be required to provide you with items such as a to use while at work. If your job involves tasks such as , the advice from the HSE may not apply. Financial assistance in the case of special requirements may be available from the . The company is obliged to cover the cost of if you need them while working. Any concerns about the effect of using a VDU on your general well-being should be reported to .

17 18

19

20

Read the text below and answer Questions 21-27.

Careers with Kiwi Air


Flight Attendants Recruitment and Training Process
Recruitment The position of Flight Attendant is one of prestige and immense responsibility. Recruitment is conducted according to operational demands and there can be periods of up to 12 months where no new intake is required. However, applications are always welcomed. After you submit your initial application online, the Kiwi Air HR Services Team review the details you have provided. Candidates whose details closely match the requirements of the position are then contacted via email advising that their application has progressed to the next stage of the recruitment process. Potential candidates are then asked to attend a Walk-In Day. This could occur several weeks or months after the original application has been submitted depending on current needs. The Walk-In Day consists of a brief presentation about the role and a short interview. Candidates who are successful on the Walk-In Day are notified within 10 days and invited to attend an Assessment Centre. Please note that candidates are required to pass a swimming test before attending the Assessment Centre. At the Assessment Centre, candidates attend an interview as well as participating in a number of assessments. Verbal references are then requested, and candidates attend a medical check. At times, there may not be a need to recruit for Flight Attendant positions. However, the company continuously maintains a recruitment pool of those who have completed the Assessment Centre stage. These candidates are contacted when a need for Flight Attendants is established, and attend a full interview before a decision is made on whether to extend an offer of employment. Due to the volume of applications received, Kiwi Air is not able to offer verbal feedback to candidates at any stage of the recruitment process. Unsuccessful candidates may reapply at any time after 12 months from the date at which their applications are declined. Training Upon being offered a role as a trainee Flight Attendant, a 5-week training course is undertaken at our Inflight Services Training Centre in Auckland. This covers emergency procedures, customer care and service delivery, and equipment knowledge. To successfully complete the course, high standards must be attained and maintained in all subjects.

Questions 21 27 Complete the flow-chart below. Choose NO MORE THAN TWO WORDS from the text for each answer. Write your answers in boxes 21 -27 on your answer sheet.

Flight attendants of Kiwi Air Recruitment and Training Process

Candidates go online to complete their 21 .

Suitable candidates are then invited to come to a 22 .

After having satisfactorily completed a 23 , successful candidates will then go to an Assessment Centre.

Kiwi Air then asks for 24 and candidates are required to undergo a medical check.

If there is no immediate need for flight attendants, successful candidates are put into a 25 .

When the need arises, these candidates will then be given a 26 , after which they may be offered a job.

On starting the job, a 5-week training programme is given which includes how to look after passengers and what to do in an 27 .

Key:

15 16 17 18 19 20 21 22 23 24 25 26 27

skin complaint wrist rest data input (local) job centre (your) glasses your line manager (initial) application(s) Walk-In Day swimming test verbal references recruitment pool full interview emergency

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