Release Management
An overview of the links between the record types used within the Release Management process.
BMC Software, Inc. Version 7.5. February 2009.
Release coordinator collects requests for change that require CAB review. The release coordinator uses a special release record to park these requests on the backlog for the service.
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Incident Req.
Request for change
Incident Req.
Request for change
Incident Req.
Request for change
Known Error
Fix will affect functionality
Copyright 2009 BMC Software, Inc.
The CAB reviews the requests for change. Some are rejected, some approved for the next release. Some are left on the backlog and will be reviewed again during the services next CAB meeting.
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Incident Req.
Request for change
Incident Req.
Request for change
Incident Req.
Request for change
Known Error
Fix will affect functionality
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator registers the next release and links the requests for change to it.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Copyright 2009 BMC Software, Inc.
Release coordinator and change coordinators agree on a practical split of the release into changes.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
10
Copyright 2009 BMC Software, Inc.
Release coordinator prepares business case to ensure new budget if needed.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
11
Copyright 2009 BMC Software, Inc.
Release coordinator prepares requirement documents for change coordinators.
Release
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Activity
Split release into changes
Incident Req.
Request for change
Activity
Business justification
Incident Req.
Request for change
Activity
Prepare requirement documents
Incident Req.
Request for change
Activity
Requester and approver update
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
12
Copyright 2009 BMC Software, Inc.
Change coordinators plan their changes based on the requirements from the release coordinator.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
13
Copyright 2009 BMC Software, Inc.
Change coordinators plan their changes based on the requirements from the release coordinator.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
14
Copyright 2009 BMC Software, Inc.
Change coordinators inform the release coordinator as soon as the changes are completed.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
15
Copyright 2009 BMC Software, Inc.
Change coordinators inform the release coordinator as soon as the changes are completed.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
16
Copyright 2009 BMC Software, Inc.
The release coordinator informs the requesters, CAB members, and business case approvers.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
17
Copyright 2009 BMC Software, Inc.
The release coordinator informs the requesters, CAB members, and business case approvers.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
18
Copyright 2009 BMC Software, Inc.
The release coordinator informs the requesters, CAB members, and business case approvers.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
19
Copyright 2009 BMC Software, Inc.
The release coordinator informs the requesters, CAB members, and business case approvers.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
20
Copyright 2009 BMC Software, Inc.
10
The release coordinator conducts post-implementation meeting.
Release
Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
21
Copyright 2009 BMC Software, Inc.
11
The release coordinator closes the release.
Release Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
22
Copyright 2009 BMC Software, Inc.
11
The release coordinator closes the release.
Release Release
Backlog with RFCs for review at next CAB
Change
Infrastructure preparation
Change
Application development
Incident Req.
Request for change
Activity
Split release into changes
Task
Risk & Impact Analysis
Task
Risk & Impact Analysis
Incident Req.
Request for change
Activity
Business justification
Task
Approval
Task
Approval
Incident Req.
Request for change
Activity
Prepare requirement documents
Task
Implementation
Task
Implementation
Incident Req.
Request for change
Activity
Requester and approver update
Task
Implementation
Task
Implementation
Known Error
Fix will affect functionality
Activity
Post-implementation meeting
Task
Requester and approver update
Task
Requester and approver update
23
Copyright 2009 BMC Software, Inc.
The release coordinator prepares a new list of requests for change for the next CAB meeting.
Release
Backlog with RFCs for review at next CAB
Incident Req.
Request for change
Incident Req.
Change request
24
Copyright 2009 BMC Software, Inc.
