K Kerja-C01

The 3-page document includes sections on training objectives, tasks to complete, assessment criteria, work processes, attitudes, and safety. It provides guidance to trainees on coordinating office operations, conducting staff training and motivational programs, and collecting feedback according to standard procedures.

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K Kerja-C01

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EllyYana

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You are on page 1/ 5

INSTITUT WAWASAN,

50A & 51A, LORONG SEMARAK 1,

TAMAN SEMARAK,
09000 KULIM ,
KEDAH DARUL AMAN,

KERTAS KERJA
CODE AND JOB AREA FB-024-3:2012-C01
JOB LEVEL LEVEL 3

CU TITLE OFFICE OPERATION COORDINATION

CONFIRM OFFICE STANDARD OPERATION
REQUIREMENTS;
COORDINATE OFFICE OPERATION ACTIVITIES;
REVIEW OFFICE OPERATION ACTIVITIES;
LEARNING OUTCOME
COORDINATE OFFICE STATIONERY AND
CONSUMABLES STOCK
REPORT OFFICE OPERATION ACTIVITIES.

THE OFFICE OPERATION COORDINATION

COMPETENCY UNIT DESCRIBES THE COMPETENCY
REQUIRED OF THOSE RESPONSIBLE IN
COORDINATING OFFICE OPERATION.

THE PERSON WHOM IS COMPETENT IN OFFICE

OPERATION ADMINISTRATION WILL BE ABLE TO
IDENTIFY COMPANY POLICIES AND REGULATION,
IDENTIFY OFFICE STANDARD OPERATION
REQUIREMENTS,
CU DESCRIPTOR
COORDINATE OFFICE OPERATION ACTIVITIES,
REVIEW OFFICE OPERATION ACTIVITIES,
COORDINATE OFFICE STATIONERY AND
CONSUMABLES STOCK AND REPORT OFFICE
OPERATION ACTIVITIES TO SUPERIOR.

THE OUTCOME OF THIS COMPETENCY IS TO

MAINTAIN ACCURACY AND QUALITY OF THE OFFICE
WORKFLOW ACCORDING TO ORGANISATIONS SOP
(STANDARD OPERATING PROCEDURES )

NO KOD / CODE NO FB-024-3/C01/WS(1/5) Muka : 01 Drp : 05

NAMA PELATIH Tarikh :

NO KOD / CODE NO FB-024-3/C01/WS(1/5) Muka: 02 Drp: 05

TUJUAN :

Conduct staff training using training facilities, training record, training assessment
form, Training Needs Analysis (TNA) form, Standard Operating Procedure (SOP)
and training report so that training program obtained, identified personal selected,
training program executed and training feedback collected in accordance with
training programs objective.

Conduct motivational program using meeting area and rules and regulation so that
problem arise identified, motivational program coordinated and subordinate
feedback collected in accordance with companys procedures

TASK :

1. Design a training needs anaylsis form to be used for staff training purposes.

2. Create a new feedback for to evaluate the effectiveness of staff training

3. List the positive factors for staff motivation

4. Design a motivational program able to enhance the productivity of employees

NO KOD / CODE NO FB-024-3/C01/WS(1/5) Muka: 03 Drp: 05

TIDAK
TAHAP PENCAPAIAN TERIMA CATATAN
TERIMA
1. Obtain training program
Analyse training need analysis (TNA)
report
Determine training program
Provide alternative program
Follow companys filing system
2. Select identified personal
Determine staffs performance gap
determine staffs training requirement
3. Execute training program
Determine training programs
Emphasize subordinate skill development
Determine person in charge
Determine training program
4. Collect training feedback
Assess training program achievement
Write training report
Identify problem arise
Investigate subordinate background
Choose motivational approach
Type of motivation program
Determine motivational approach
Determine person in charge
Follow companys reporting hierarchy
Collect subordinate feedback
Get feedback from subordinate
Observe subordinate performance
NO KOD / CODE NO FB-024-3/C01/WS(1/5) Muka: 04 Drp: 05

TIDAK
TAHAP PENCAPAIAN TERIMA CATATAN
TERIMA

Work Process
Follow the procedure to conduct effective staff
training
Follow the procedures to conduct motivational
activities

Attitude
Leadership
Aware of staff work schedule
Adhere to companys procedures
Show leadership skills
Open minded
Give attention to others opinion and
suggestion
Handle documents with care

Safety
Adhere to all safety rules and
regulations
NO KOD / CODE NO FB-024-3/C01/WS(1/5) Muka: 05 Drp: 05

KEPUTUSAN PENILAIAN