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Coc Level I

The document provides instructions for 4 projects to be completed within a 4 hour time period: 1) Connecting hardware and networking computers, including filling out a system information table. 2) Installing specific Microsoft Office programs. 3) Recording IT support requests from a hospital in a request log, including prioritizing them. 4) Creating user accounts, installing antivirus software, and configuring it to automatically update weekly.

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146 views

Coc Level I

The document provides instructions for 4 projects to be completed within a 4 hour time period: 1) Connecting hardware and networking computers, including filling out a system information table. 2) Installing specific Microsoft Office programs. 3) Recording IT support requests from a hospital in a request log, including prioritizing them. 4) Creating user accounts, installing antivirus software, and configuring it to automatically update weekly.

Uploaded by

Galaxy teck
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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LEVEL I

Project Information
Given the necessary equipments, tools, materials, supplies and information the candidate is
expected to perform the following four projects.
Recommended Assessment place: Well equipped computer Lab
Total time allotted: 4:00
Project One: Operating a personal computer, connecting hardware peripherals and
connecting workstations to the internet (60 minutes)

Task 1: Connect hardware peripherals and operate personal computer

A. Connect the peripherals provided (Monitor, system unit, keyboard ,Printer UPS etc)
B. Startup the computer and create the following directory structure inside my documents

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C. Access system information of one of the computers you are provided with and fill the table
below correctly
Table1. Basic System Information

System parameter System Description

1 Operating System Name

2 Operating System Version

3 Operating System Manufacturer

4 System manufacturer

5 System Model

6 System Type

7 Processor(S)

8 Bios version

9 Total Physical memory

D. Save the above document in the folder ICT and print it

Task 2: LAN connection and Internet sharing

A. Connect the two computers peer to peer using appropriate cable


B. Configure a dialup internet connection using Table 2 information in one of the
computers(PC 1) and share the internet connection to the other computer(PC2)

Table 2. Dialup Connection Information

1 ISP Name ETC

2 Username IC Support

3 Password !QAZxsw2

4 Dial Phone Number 900

Project 2. Installation of Software application (45 minutes)

Task 1. A client requested you to install l Microsoft Office 2007, but he/she needs
Only Microsoft office word 2007 and Microsoft offices OneNote 2007 are to be
installed.

A. Identify and list Microsoft office 2007 requirements

Table 3. The summary of system requirements


Minimum OS requirement:

Minimum hardware requirement:

B. Install the software as requested by your client in one of the computers provided

Project 3: Recording client support Requests (60 minutes)

Suppose you are working in Ethio-life Hospital as an IT support service technician; today you
have received the following four support request forms (Form 1, Form 2, Form 3, Form 4,) from
departments of the hospital. In addition you received a call from W/t Frehiwot from reception to
fix the mouse that is not fast enough to work with and Ato Demena came to your workshop and
requested you to provide him a latest Dell computer.

(Note: according to the Hospital’s policy, an IT support Service technician is expected only to
provide maintenance support and Advice to Requests.)

Form 1. Support Request Form

Request ID: SRF0045


Department: Medical Director Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: Dr. Zewdu______________________________________________
Equipment Description: Toshiba Laptop
Problem Description: Windows Media Player in my laptop is not working
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________
Form 2. Support Request Form

Request ID: SRF0045


Department: Finance Date of Request: xx/x/2010 Time of request: 8:30 AM_______
Name of Client: W/ro Mestawot______________________________________________
Equipment Description: Dell Computer
Problem Description: the computer that I am working payroll is restarting now and then
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response Time:______________
_______________________________________________________

Form 3. Support Request Form


Request ID: SRF0045
Department: Special/Emergency Date of Request: xx/x/2010 Time of request: 8:30
Treatment AM_______
Name of Client: Dr. Rahel
Equipment Description: Acer computer
Problem Description: the computer system that I am following up patients that need special care is not
responding
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 4. Support Request Form

Request ID: SRF0045


Department: HRM Date of Request: xx/x/2010 Time of request: 8:30
Department_______________ AM_______
Name of Client: W/t Rahima____________________________________________
Equipment Description: HP LaserJet Printer___________________
Problem Description: my printer stopped printing from my Dell computer(I want to print attendance sheet)
For IT Support technician Only
Technician Name:
_______________________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

System parameter System Description


1 Operating System Name
2 Operating System Version
3 Operating System Manufacturer
4 System manufacturer
5 System Model
6 System Type
7 Processor(S)
8 Bios version
9 Total Physical memory

Task 1: Record the details of all the requests by preparing a request recording list (you need to
record all the details including their current status)

Task 2: prioritize and escalate the requests considering your working environment and your
roles and responsibilities.

Project 4: Protecting computer and Maintaining Inventories of Equipments and software


Documentation (45 minutes)

Task 1: Create user accounts using the information on table 5.

Table 5. User Account Information


No User Name Privilege Password
1 IT Support Computer administrator #EDCvfr4
2 Admin1 Computer administrator -
3 New Guest Limited -

Task 2. Install an antivirus program provided and configure it to scan and update automatically
on weekly bases

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