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2021 Resume

Christopher Ocampo has experience in healthcare administration, customer service, and sales. He is currently a Client Service Representative at Availity helping healthcare providers manage their revenue cycle. Previously he held roles providing medical office support, training massage therapists, and being a top sales consultant. He graduates in Fall 2021 with a Bachelor's in Public Health from the University of North Florida.

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87 views

2021 Resume

Christopher Ocampo has experience in healthcare administration, customer service, and sales. He is currently a Client Service Representative at Availity helping healthcare providers manage their revenue cycle. Previously he held roles providing medical office support, training massage therapists, and being a top sales consultant. He graduates in Fall 2021 with a Bachelor's in Public Health from the University of North Florida.

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CHRISTOPHER OCAMPO

904-982-2981 | [email protected]

EDUCATION
University of North Florida Jacksonville, FL
Bachelor of Science in Public Health, minor in Health Education Fall 2021

EXPERIENCE
Availity Jacksonville, FL
Client Service Representative (full-time) May 2020 – Present
• Help train new hires on the basics of insurance claims, software/hardware issue research and resolutions,
and case management
• Educate and train healthcare providers on our portal which allows them to manage their revenue cycle,
reduce claim denials, and capture patient payments
• Submit between 75-100 support service tickets weekly via Salesforce to various payer support teams on
behalf of clients

Jacksonville Ear, Nose and Throat Surgery Jacksonville, FL


Medical Office Support (part-time) March 2018- March 2020
• Created the office protocol for computed tomography insurance authorizations
• Obtained insurance authorizations and pre-certifications for tests and in-office surgeries by communicating
the medical necessity
• Preformed front desk duties including signing in patients, scheduling follow up appointments, triage
incoming calls, and medical record releases
• Took and recorded patient vital signs, including blood pressure and heart rate
• Translated for Spanish-speaking patients
• Performed IT-related tasks such as troubleshooting desktop software

Massage Envy Jacksonville Beach, FL


Training Manager (full-time) March 2019- March 2020
• Maintained operational efficiency among the front-desk team and 40 massage therapists
• Assisted the office administrator’s with employee sales performance evaluations and improvement plans
Sales Consultant (full-time) June 2016- March 2019
• 2018’s National Sales Consultant of The Year
• Closed three years with the highest ratio in membership program sales
• Converted 530 guests into members and sold over $52,000 in gift cards for 2018
• Secured the retention of members through customer relations and service
• Preformed front desk duties including signing in clients, managing incoming phone calls, processing
medical files, and scheduling appointments

Adventure Landing Jacksonville Beach, FL


Game Room Attendant (part-time) February 2016- June 2016
• Repaired games and equipment malfunction
• Managed and resolved guest complaints

SKILLS
• Fluent in Spanish (speaking, writing, and reading)
• Excel, Microsoft Word, and PowerPoint
• Salesforce, EMA, and CareCloud

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