BASIC COMPETENCY

Unit of Competency: Participate in workplace communication

LO 1 Obtain and Convey Workplace Communication.

SELF-CHECK 1.1 / LEARNING OUTCOME NUMBER 1.1

Instruction: Choose the best answer and encircle the letter of your choice.

1. __________ contribute a significant amount to the total body language.

A. Eyes C. Face
B. Ears D. Gestures

2. A __________ is a state of opposition between persons, ideas or interests.

A. Argument C. Problem
B. Conflict D. Differences

3. When the receiver must also send a message that indicates they have
understood the message that has been sent is called a.
A. Response C. Feedback
B. Understanding D. Reasoning

4. This is also refered to as “Non-verbal Communication”.

A. Gestures C. Body language
B. Pointing D. Sign language

5. __________ is very tied to obtaining information and feedback.

A. Pointing
B. Looking
C. Acting
D. Smiling

ANSWER KEY 1.1 / LEARNING

OUTCOME NUMBER 1.1

1. A
2. B
3. C
4. C
5. B
Unit of Competency : participate in workplace communication

LO 2. Speak English at a basic Operational Level

Self - Check 1.2 / Learning Outcome 1.2

IDENTIFICATION. Identify the words described in the following:

1. A sentence that states a fact or an idea.

2. A sentence that asks a question and ends in a question mark.

3. A sentence that issues a command or makes a request.

4. A sentence that issues a command or makes a dramatic observation. Exclamation

points should not punctuate declarative sentences.

5. A sentence made up of a single independent clause.

Answer Key 1.2/ Learning Outcome 1.2

1. Declarative sentence

2. Interrogative sentence

3. Imperative sentence

4. Exclamatory sentence

5. Simple sentence
Unit of Competency: Participate in workplace communication

LO 3 Participate in Workplace Meetings and Discussions.

SELF-CHECK 1.3 / LEARNING OUTCOME NUMBER 1.3

Instruction: Choose the best answer and encircle the letter of your choice.

1. It is the _________ responsibility to ensure the meeting’s purpose is achieved.

A. Manager’s C. Committee’s
B. Chairperson’s D. Director’s

2. Having a __________ for the sake of just having it is not productive.

A. Meeting C. Training
B. Session D. Standards

3. A __________ is in charge of ensuring the finances of the organisation are kept

in order.
A. Manager C. Financier
B. Treasurer D. Executive Director

4. Are short meetings to share or clarify information, prepare and co-ordinate

events, anticipate needs or answer questions.
A. Small sessions C. Quick business meetings
B. Active sessions D. Advisory meetings

5. A specific person who has asked for the meeting to be prepared.

 A. Manager
B. An organizer
C. Events planner
D. Caterer

ANSWER KEY 1.3 / LEARNING OUTCOME NUMBER 1.3

1. B
2. A
3. B
4. C
5. B
Unit of Competency: Participate in workplace communication

LO 4 Complete Relevant Work-Related Documents.

SELF-CHECK 1.4 / LEARNING OUTCOME NUMBER 1.4

Instruction: Choose the best answer and encircle the letter of your choice.

1. A CPU is a.
A. Central parts unit C. Central producing unit
B. Central processing unit D. Central private unit

2. Irrespective of the business you are working in, you will need to follow these.
A. Standards C. Policies
B. Industry guidelines D. Directives

3. This often referred to as a PC.

A. Personal concerns C. Personal computer
B. Personal collective D. Personal conductor

4. They are advised to investigate any individual establishment requirements

relating to the keeping of records and to ensure they are observed.
A. Managers C. Supervisors
B. Mentors D. Colleagues

5. The physical components of a computer system – everything that you can touch.
A. Keyboard
B. Hardware
C. Software
D. Desk top
ANSWER KEY 1.4 / LEARNING OUTCOME NUMBER 1.4

1. B
2. B
3. C
4. A
5. B
 BASIC COMPETENCY
Unit of Competency: Work in a team
LO 1 Describe team role and scope.

SELF-CHECK 2.1/ LEARNING OUTCOME NUMBER 2.1

(FILL IN THE BLANKS).Fill the blanks with the correct answer.

1) A ___________is a list that a person might use for general tasks, or functions,
and

2) _______________of a position.

3)The_____________ contains general information such as the employee's name,

job title, job location, starting date for the position, department information and the
name of the company.

4) An____________ is important because it will determine what benefits an

employer is required to offer.

5) Direct report, key responsibilities, qualification, compensation are the five (5)
________________.

ANSWER KEY 2.1/ LEARNING OUTCOME NUMBER 2.1

1) Job description

2) Responsibilities

3) Employment contract

4) Employee's status

5) Elements of employment contract

Unit of Competency: Work in a team

LO 2. Identify one’s role and responsibility within a team.

SELF-CHECK 2.2/ LEARNING OUTCOME NUMBER 2.2

(True or False).Read the questions carefully and encircle the correct answer.

1) Most of teams in organizations have leaders and chiefs that lead the team
to be working effectively and efficiently?

TRUE FALSE

2) A democratic team does not enforce hierarchy teams?

TRUE FALSE

3) Lack of team work and team spirit will result the project being jeopardized
and encounter loads of hardships.?

TRUE FALSE

4) The disadvantage of this structure is that the team will be dependant to

the team manager?

TRUE FALSE

5) Teams should also be aware of their roles and how they should contribute
to the project?

TRUE FALSE
ANSWER KEY 2.2 / LEARNING OUTCOME NUMBER 2.2

1) TRUE

2) TRUE

3) TRUE

4) TRUE

5) TRUE
Unit of Competency: Work in a team

LO 3 Work as a team member.

SELF-CHECK 2.3/ LEARNING OUTCOME NUMBER 2.3

(TRUE OR FALSE):

1.With the instructions and feedback from your superiors as it is important to

understand their positions and reasoning.

TRUE FALSE

2.Effective communication in the workplace will minimized misunderstandings among

colleagues .

TRUE FALSE

3.)Offering support to your colleagues in times of adversity enables you to be involved

in your colleagues life .

TRUE FALSE

4) The affirmation and validation that you give to your members demonstrates that you
appreciate them for who they are and what they are doing.

TRUE FALSE

5) Working as a team means that you are part of a collective body whereby everyone is
working towards a common objective or goal

TRUE FALSE
ANSWER KEY 2.3 / LEARNING OUTCOME NUMBER 2.3

1) TRUE

2) TRUE

3) TRUE

4) TRUE

5) TRUE
Unit of Competency: Work in a team

LO4. Work effectively with colleagues

Self- Check 2.4

(Fill in the Blanks): Read the questions carefully and fill in the blanks with the correct answer.

1.__________________are all tools used by active listeners to enable them to demonstrate

understanding and encourage a speaker to talk openly. 

2. __________________is the skill we use to ensure that we have understood the message of the
speaker in an interpersonal exchange.

3) ___________________usually elicit a 'yes' or 'no' response and do not encourage speakers to be

open and expand on their thoughts.

4)Clarifying involves?_________________ and

5)__________________.
 ANSWER KEY 2.4

1) Reflecting, clarifying and summarising

2) Clarification

3) Closed questions

4) Non-judgemental questioning

5) Summarising and seeking feedback as to its accuracy

Unit of Competency: Work in a team
LO5. Work in socially diverse environment

Self- Check 2.5

(TRUE OR FALSE): Read the questions carefully and ENCIRCLE the correct answer.

ALLOTTED TIME: 15 MINUTES

1) Striving for excellence is an important part of professionalism in any job?

TRUE FALSE

2) Healthy organizations reward those who take the lead, not just those with formal management
roles.

TRUE FALSE

3) Recognizing and draw attention to contributions from team members and give positive feedback
networks of colleagues

TRUE FALSE

4) Having self confidence and inspiring confidence in team members. the team will be successful.

TRUE FALSE
 ANSWER KEY 2.5

1) YES

2) YES

3) YES

4) YES