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John Anil Deepak Fraser: Education Skills

This document is a resume for John Anil Deepak, a technical writer and business analyst based in Al Ain, UAE. Deepak has over 7 years of experience authoring software documentation and guides. He has a Master's degree in Electronics and is skilled in technical writing, testing, usability, and design. His resume lists his work experience, projects, organizations, certificates, languages, and contact information.

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Rafi Md
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72 views

John Anil Deepak Fraser: Education Skills

This document is a resume for John Anil Deepak, a technical writer and business analyst based in Al Ain, UAE. Deepak has over 7 years of experience authoring software documentation and guides. He has a Master's degree in Electronics and is skilled in technical writing, testing, usability, and design. His resume lists his work experience, projects, organizations, certificates, languages, and contact information.

Uploaded by

Rafi Md
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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John Anil Deepak

[email protected]

+971589494659

Fraser Al Ain, UAE


Technical Writer / Business Analyst linkedin.com/in/deepak-fraser-6b9a5439
Collaborative, detail-oriented Technical Writer
with 7+ years of experience authoring high-
quality software documentation, templates and
user guides/manuals to clearly and efficiently
explain highly complex systems and processes.

EDUCATION SKILLS
Masters in Electronics Time Management Communication skills
Andhra University / Visakapatnam
06/2004 – 04/2010 Team work Detail Oriented

Usability and testing skills Writing and Technical skills


WORK EXPERIENCE
Tools skills Design skills Imagination
Technical Writer / Software Tester
UAE - Navcon Advanced Systems
09/2017 – Present
Achievements/Tasks PERSONAL PROJECTS
Requirement gathering and convert Business Resource Management System (09/2017 – Present)
requirements to Functional Specification document Designed and developed Functional Specification Document, Help
Guide, Prototypes, Cross-Functional Diagram, Mockups, and
Create Prototypes, Cross-Functional Diagrams, Mockups, Wireframes
Wireframes, PowerPoint presentations, Help files, SRS,
work breakdown structures, and workflows
SmartBooks (10/2013 – 07/2017)
Facilitate Process and Story Mapping Sessions Organize and develop online help content for the document using
Define User Stories from Requirements, create Test Adobe RoboHelp 9
cases and report Bugs in JIRA
Conduct Manual, Functional and Non-functional, Star-life Insurance (04/2013 – 07/2013)
Designed and developed User Manuals, User Guides and Training
Regression, Load, Stress and User Acceptance testing
Manuals using MS Word for Insurance application
and ability to facilitate Workshops
Day to Day tasks like participating in Sprint Planning, Sales Force (01/2013 – 04/2013)
Daily Stand up, Minutes of Meeting, Retrospective, and Worked on a functional manual for a software application using
Reviews Adobe FrameMaker
Provide Online Support and Implementation Support
Contact: Nishad Ali (Business Analyst) – +971564149410
ORGANIZATIONS
Technical Writer Mphasis an HPCompany (06/2006 – 12/2012)
White House Business Solutions Pvt Ltd, Senior Customer Support Executive
Chennai
10/2013 – 07/2017
Achievements/Tasks
CERTIFICATES
Work with the ERP application software, analyze and do Certified Business Analysis Professional(CBAP)
work estimation Certification (05/2020 – Present)
Organize and develop online help content for the Certificate course in Technical Writing
document using Adobe RoboHelp 9 (01/2013 – 03/2013)
Capture and edit images using image editing tools such
as Snagit 11, Screen Hunter and Photoshop
Certificate course in Software Testing
(08/2012 – 10/2012)
Certificate Course in ITO (05/2009)

LANGUAGES
English Telugu
Professional Working Proficiency Native or Bilingual Proficiency

Hindi
Professional Working Proficiency

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