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Customer Service Center Intern 2023 I 02

The U.S. Embassy in Baku is seeking applicants for multiple part-time Customer Service Center Intern positions lasting up to six months. Interns will assist customer service representatives by handling phone calls, requests, and check-ins. Applicants must be Azerbaijani university students with at least intermediate English and advanced Azerbaijani language skills. Duties include phone and front desk customer service, basic administrative tasks, and independent research projects. The unpaid internships require a work authorization and security clearance. Applications are due by March 15th.

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78 views3 pages

Customer Service Center Intern 2023 I 02

The U.S. Embassy in Baku is seeking applicants for multiple part-time Customer Service Center Intern positions lasting up to six months. Interns will assist customer service representatives by handling phone calls, requests, and check-ins. Applicants must be Azerbaijani university students with at least intermediate English and advanced Azerbaijani language skills. Duties include phone and front desk customer service, basic administrative tasks, and independent research projects. The unpaid internships require a work authorization and security clearance. Applications are due by March 15th.

Uploaded by

Vüsal Fərzullazadə
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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INTERN ANNOUNCEMENT

EMBASSY OF THE UNITED STATES OF AMERICA


BAKU

Customer Service Center


Date:
No: BAKU-2023-I-02 Intern 03/01/2023

OPEN TO: All Azerbaijan Citizen University Students

POSITION: Customer Service Center Intern

OPENING DATE: March 1, 2023

CLOSING DATE: March 15, 2023

WORK HOURS: Part time; 20-30 hours/week

LENGTH OF INTERNSHIP: Up to six months

IMPORTANT NOTICE: This is NOT an offer of Federal Employment;

There will be NO benefits;

There will be NO COMPENSATION.

Note: All information and statement submitted for an internship vacancy are subject to verification. Any
willful misstatement will result in elimination for internship consideration and if the individual is hired,
subject to immediate termination irrespective of the length of internship.

The U.S. Embassy in Baku is seeking individuals for Customer Service Center Intern position. Multiple
selections may be made from this announcement.

BASIC FUNCTION OF THE POSITION

This intern will work in Customer Service Center providing support to CSC Representative in switchboard
duties, handling customer requests, serving as a source of information, organizing basic management
check-in for American Direct-Hires and their family members. Engages in independent research projects
as directed by supervisor as well as other tasks as assigned.

A copy of the complete position description listing all duties and responsibilities is available in the Human
Resources Office. Contact ext. 3558.
QUALIFICATIONS REQUIRED

NOTE: All applicants must address each selection criterion detailed below with specific and
comprehensive information supporting each item.

1. EDUCATION: Current undergraduate or graduate student study is required.

2. LANGUAGE: Level III (Good Working Knowledge) of reading/speaking/writing English is required.


Level IV (Fluent) of reading/speaking/writing in Azerbaijani is required.

3. KNOWLEDGE/SKILLS: Excellent interpersonal and communication skills. Adaptability to different


personality types. Ability to stay calm, friendly and attentive while handling customer needs and
complains. Strong phone and verbal communication skills along with active listening. Basic computer skills
are required (MS Outlook, Word, Excel, PowerPoint and Internet).

ADDITIONAL SELECTION CRITERIA:

The following is required:

1. Azerbaijani citizen student in good academic standing at his/her current educational institution.
2. Must be a continuing student upon completion of the internship.
3. Must be at least 18 years of age.
4. All applicants must have medical insurance and be fully vaccinated for COVID.
5. After selection, the student must receive security clearance before receiving a formal offer of
internship.

TO APPLY

The following is required:


1. Universal Application for Employment (UAE) (Form DS-174), which is available on our website;
2. Statement of Interest (in English);
3. Gratuitous Service Agreement (sample is available at U.S. Embassy Baku Internet page);
4. Written permission on internship from the educational institute (preferable in English), except
for students at the following: ADA University, Khazar University, Baku Engineering University, Azerbaijan
University of Languages, Baku Slavic University, Azerbaijan State Oil and Industry University, Azerbaijan
University, Western Caspian University, The Academy of Public Administration under the President of
the Republic of Azerbaijan;
5. Letter of recommendation (preferable in English);
6. Transcript of academic studies (preferable in English).
7. CV (Résumé)
SUBMIT APPLICATION TO

Only electronic copies:


E-mail: [email protected]

POINT OF CONTACT

HR Office
Telephone: 488-33-00 (3558)
https://az.usembassy.gov/internship/

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