Eps 3101 Guidance & Counselling Notes - Revised 2020
Eps 3101 Guidance & Counselling Notes - Revised 2020
Course Introduction
Despite the fact that the terms guidance and counseling are used interchangeably,
but both terms have different meaning. In a family, parents counsel their children,
doctors counsel patients, lawyers to clients and teachers to students.
Counseling is a mutual relationship between a counselor who is a professionally
trained helper, and a client who is a consumer of counseling services.
Counseling is a professional relationship between a counselor who is professionally
trained and a client (counselee) who is seeking help to resolve a problem. (Okech and
Ngumba 1991)
Counseling is a face-face relationship between a client and a counselor in a
confidential setting.
Counseling is a dynamic and purposeful relationship between two people who
approach a mutually defined problem, with mutual consideration of each other to the
end that the younger or less mature or more troubled of the two is aided to a self-
determined resolution to his problem
CHARACTERISTICS OF COUNSELING:
According to the British Association for Counseling and Psychotherapy (BACP) 2002,
the definition of Counseling emphasizes many features of counseling such as:
• Counseling takes place in the confidential environment
2) Counseling is for all. Especially in the school situation counseling is meant for all
the students and not only for those who are facing problems or other exceptional
students. As we have already discussed in the school situation counseling is more
developmental and preventive than remedial in nature.
b) Every individual has a right to choose his/her own path, based on the principles of
democracy.
4) Counselor does not deprive the right of self-choice but simply facilitates choice.
The counselor should give due respect to the individual and accept him/her as he/she
is.
6) Counseling is not thinking for the client, but thinking with the client.
7) Counseling is not problem solving. The counselor simply assists the person to find
solution on his/her own.
8) Counseling is not interviewing but conversing with the client in order to help
him/her develop self-understanding.
9) The counselor should determine individual differences and provide for them.
10) The counselor has to prepare the client to open to criticism including self criticism.
11) The counselor acts as a facilitator or catalyst only. He/she creates an atmosphere
which is permissive and non-threatening, through his/her warm and accepting
relationship with the client which helps the client to explore himself/herself and
understand himself/herself better.
Guidance Counseling
It is a continuous Process (a life-long Not necessarily continuous process
process) from cradle to death through
early childhood, adolescence, adulthood,
and even in old age. Guidance begins at
home goes on to school and into the
society. (Parents → Teachers →
Community)
Involves giving advice and direction Don’t involve advice and direction
Maintain hierarchical relationship (top- Maintain the mutual relationship
down relationship) e.g. i.e. two-way traffic relationship
teacher/students,
doctor/patient, parent/child
An effective person is one who is able to control impulses, think in creative ways and
has the competence to recognize, define and solve problems. It can be seen that these
different goals are not exclusive. These are all interdependent and overlapping.
5) Helping to change
For development, change is always necessary. Counseling helps individuals to make
changes in their attitudes, perceptions or personality.
6) Behavior modification
Another aim of counseling is to help in modifying the behavior. Removal of undesirable
behavior or self-defeating behavior and learning desirable behavior is considered
necessary for attaining effectiveness and good adjustment. The behaviorally oriented
7. Helps in building hope within the client.
Guidance and counseling services are guided by a number of aims and objectives
which can be summarized as;
If guidance and counseling services in schools are to useful, there are several
assumptions around them namely;
The school is expected to provide more than just teaching and instruction. A
school guidance program includes all those activities other than instructional
which are carried out to render assistance to pupils in their educational,
vocational, personal development and adjustment. The fundamental aim of
guidance program being the maximum development of the child, all guidance
program must be geared toward attainment of the goal. Guidance services can
assist the pupils in knowing themselves-their potentialities and limitations,
making appropriate choices in educational, vocational and other fields. The
areas of guidance are very vast. The following are some of the important areas
of guidance in schools:
Personal Guidance
At the secondary school level, the students have more intricate personal
problems. During the secondary school level, adolescent students due to
peculiar physical, emotional and social developments undergo noticeable
changes in their attitude and behavior. Personal guidance at this level should
therefore focus on personal and social adjustment. Personal guidance at the
tertiary stage aims at helping them view life in relation to reality. The scope of
personal guidance at this level is very wider.
Educational Guidance:
If one closely examines the problems of young pupils in schools and colleges,
one would exactly realize the need of educational guidance. Educational
• To help the child make educational plans consist with his/her abilities,
interests and goals.
• To enable the student to know detail about the subject and courses
offered.
• To help the child to adjust with the schools, its rules, regulations, social
life connected with it.
• The need for preparation and passing exams i.e. how to answer questions,
dangers of cheating etc
• Information about study and financial opportunities e.g. scholarship
• The information about curriculum structure of an institution.
At t primary school level, guidance program must help the children to make
good beginning, to plan intelligently, to get the best out of their education and
prepare them for secondary schools. Educational guidance needs to be used
in diagnosing difficulties, in identifying the special needs of children.
At the secondary school level, educational guidance should help the students
to understand themselves better, to understand different aspects of the
school, to select appropriate courses to get information about different
educational opportunities, to develop good study habits. The students should
be helped to be acquainted with the vocational implications of various school
subjects.
Vocational Guidance:
• Assisting pupil to discover his/her own abilities and skills to feet them
into general requirements of the occupation under consideration.
At the secondary school level, vocational guidance should help the students to
know themselves, to know the world of work, to develop employment
readiness to develop decision making rules.
At the higher education level, it should be more formal one. The objectives of
guidance at this level are to help the students to get information about
different career, training facilities, apprenticeship etc.
Avocational Guidance
The individual student spends only a small portion of his time i.e. 4 t0 6 hours per day
in school. The rest of the time needs to be effectively managed and utilized by the
child for his/her progress and development. Avocational guidance helps the child to
judiciously utilize the leisure time. The other co-curricular activities play an important
role in all-round development of the child .But many parents; teachers and children
put secondary importance to these activities. The students need to be properly guided
for effective participation in varied types of avocational pursuits so that they are able
to shape their interpersonal behavior in desirable direction and widen their outlook.
Social Guidance:
We are social animals. But social relationships constitute a problem area for
most of the students. School/educational institution is a miniature society and
pupil from different socio- economic status, linguistic and socio-cultural
background read there. Students sometimes may face problems in adjustment
and social relationship. It is very important that the students to be helped in
acquiring in feeling of security and being accepted by the group in developing
social relationship and in becoming tolerant towards others. This is the task of
social guidance. Formally social guidance can be given by educational
institutions whereas informal guidance may be provided by Family, religious
institutions, Media etc.
Pastoral and moral guidance and counseling services.
Moral values occupy an important place in our life. Sometimes due to influence
of diverse factors students tell lies and indulge in undesirable practices. Moral
guidance helps in bringing these students in to proper track and help in their
all round development.
The focus of this service is to develop and promote spiritual and moral services in
schools. Therefore the service involves areas like;
• The need to develop the attitude towards others despite of our differences.
• The need for prayers and worship of God
Health Guidance:
Health is regarded as the wealth. Total health i.e. preventive and curative is
the goal of health guidance. The health guidance may be a cooperative effort
of Principal, Doctors, Counselor/psychologist, Teachers, Students and
parents. For promoting preventive care the conditions of school hostel,
canteen needs to be checked. Similarly health education through formal
classes and information is essential in school education stages. In the present
day the concern of health guidance also pertains to guidance in HIV/AIDs.
The focus is to help the leaner adjust to the new environment and cope well with the
old environment. The services include;
refers to free time a person at his disposal. leisure in modern time is available
to those who are technically trained and efficient. But, unfortunately most of
us do not know how to utilize the leisure time. That is why guidance for leisure
is necessary.
Leisure can be fruitfully utilized for two purposes. First of all Leisure provides
us time for personal development. One can increase his efficiency by utilizing
his leisure time.
The second use of leisure is that it helps the individual to be more productive
by getting the necessary rest and recreation. Jones divides leisure time
activities into four groups.
1. Escape activities
2. General culture or appreciation activities.
3. Creative activities and
4. Service activities
It has also been suggested that individuals should spend their leisure time in
social welfare activities. For professional growth are must take active interest
in the professional society of his profession.
PLACEMENT SERVICE
This service is applied in three areas or types of guidance ie personal, educational
and vocational.
The service;
• Renders assistance to pupils to find themselves rightly placed at home, in the
school and in the society as a whole.
• Helps students get admitted in the right type of school
• Prepares students for the right type of job
• Making sure students have
A right type of company of friends
A friendly atmosphere around them
A place in their peer groups, liked by their parents, teachers
Vocational/Career Guidance
Vocational guidance is the assistance given to students in choosing and preparing for
a suitable vocation. It is concerned primarily with helping individuals make decision
and choices involved in planning future and a career decision and choices necessary
in effecting satisfactory vocational adjustment.
• Assisting the learner to evaluate his own capabilities and interests with regard
to their worth to him and to society.
• Helping the individual develop a positive attitude towards work.
• Assisting the learner to secure the necessary information about the facilities
offered by various educational institutions engaging in vocational training.
• Providing information for the learner about admission requirements, the length
of training, and the cost of attending any institution of higher learning
• Giving assistance during school years so that the individual will be able to
adjust on the job work conditions and to other workers.
• Helping the learner realize that success is purchased at the price of effort, and
that satisfaction on the job derives from doing his work competently.
Need of Vocational/ career Guidance
Wrong profession and economic & psychic loss: If an individual stays in a wrong
profession for a long time, then he suffers economically, & psychologically. i.e., there
is a financial loss to him as well to the organization. The individual is not happy. He is
frustrated. His family life is affected.
Health Point of View: It is needed from the point of view of health of the workers. If
the profession is such where health of worker breaks down, production suffers and
morale of workers goes down.
Personal and social Values: There are large numbers of personal and social values of
vocational guidance. Learning a side financial consideration, the workers happiness,
his personal development, his value as a social unit and his contributions to human
welfare are all involved, Right vocational guidance helps us achieve that.
Maximum utilization of human potentialities: We are truly benefited if the human
potentialities are utilized of the maximum with the help of vocational guidance.
Career counselors therefore look at the following
• Where information about schools and vocations can be found.
• Description of work
• Work conditions
• Required education, knowledge, abilities and skills
• Entry and average income in the occupation
• Where the more information about an occupation can be obtained
• What are the possibilities of finding a job in region where a client lives
• What is the future outlook of the occupation a client is interested in?
6. Interests
What are the interests of people who succeed in this particular occupation?
7. Legal and professional
Is a licence or certificate required?
8. Preparation
What kind of education and training is needed?
9. Entrance
Is it by examination, by application and interview, or by capital investment?
o Curriculum
❖ Community/Cultural Influences
o The geography and location and location of one’s community (e.g. near
the lake region)
o Government/public policies: policies relating youth employment,
labour market trends, general apathy out-right pessimism among
youth, high youth unemployment rate etc
❖ Influence of Peers and Significant others
❖ Information Availability
❖ Educational background
There are majorly four approaches to guidance and counseling: directive, non-
directive, self-management and eclectic approach.
1. Directive approach:
The main exponent of this approach was E.G. Williamson. It is also known counselor
centered counseling. The counselor directs the client to take steps in order to restore
his/her conflicts. It is based on the assumption that the client cannot solve or deal
with his own problems or challenges due to lack of information. the counselor plays
an important role; he/she tries to direct the thinking of the client, interpreting and
advising. Williamson outlined six steps under directive approach:
Analysis, synthesis, diagnosis, prognosis, counseling and follow-up.
1. It is less time consuming; hence this method can be adopted when an early solution
is required.
2. This approach is suitable for clients that are less matured and less intelligent.
3. It is the best where the client cannot analyze his/her own problem or
challenges/issues.
4. In this approach the counselor becomes readily available to help the client.
2. Non-Directive approach
The chief exponent of this approach was Carl Rogers. This approach is the reverse to
directive approach. It is also called client-centered approach. In this approach, the
client is the pivot pf the whole counseling process. The main function of the counselor
The chief advocate of this approach as Thorne. It involves selecting, reconciling, and
choosing appropriate aspects or methods from various sources or theories. It is
neither counselor centered nor client centered but a combination of both. In this
approach, the counselor is neither too active nor too passive but follows a middle
course. This approach of borrowing from different approaches/theories is the one
called Eclectic.
The basic assumption in this approach is that the client should be given more
responsibility for counseling outcome. The client has to play a more a active role in
solving his/her problem
Individual guidance:
Jones, A.J. (1951) defines group guidance as any group enterprise or activity
in which the primary purpose is to assist each individual in the group to solve
his problems and to make his adjustment‘.
Some of the common group guidance activities are: Class talk, career talk,
displays and exhibitions.
Assigning of roles
Other methods like case study and socio-metric technique can be used as group
guidance technique.
Saves time and effort: Group guidance technique can save time and
effort of both the counselor and students. The time saved can be used
for the more difficult and complex problems of students.
Group guidance though serves a useful purpose, but they cannot be taken as
a substitute for individual counseling. Group activities serve many of the
objectives of the school guidance program, but not all of these. Further
students may feel hesitant to come out with their personal problems in the
group. So, in these cases group guidance cannot be of help.
Group guidance activities serve useful purposes specially saving in time and
effort. While organizing these activities, some problems that a counselor may
face are mentioned below:
Holland’s theory proposes that people match their skills and personality to a work
environment that is similar, and that most people want to work with an environment
of people like them. The theory divides both personalities and workplaces into six
basic categorizations, which form a hexagon in a specific order.
• Realistic people like working with their hands, tools and machines, and view
themselves as practical, reliable mechanically-inclined workers. They’re often
drawn to careers in engineering, mechanics, agriculture and other hands-on
areas.
• Investigative people like to explore and solve problems by researching new
ideas, completing experiments and reviewing data. Careers in this category
include science, engineering and research and development.
• Artistic individuals are drawn to express themselves by creating and
designing things or through performance. They’re artists, musicians, writers,
actors and graphic designers, and find themselves in fields promoting the
creative arts.
• Social people are focused on helping others, whether through teaching,
training, service or applied care, all with the focus being on working with
other people. Careers include health care, social work, teachers and customer
service.
• Enterprising people are leaders who are drawn to influence and encourage
others, providing direction and planning. They often end up in business,
politics, entrepreneurship, management and sales.
• Conventional individuals like working with data and numbers in a set
procedural way; they’re methodical, thorough and pay attention to detail.
Career areas include accounting, economics, clerical work and information
management.
Holland’s theory assumes that people of one personality type will want to work in a
field and environment that’s similar to their personality type. Those who follow this
plan are more likely to be satisfied with their career and be successful in it. Those
who end up with their personality mismatched to their work will not be as motivated,
nor as successful.
Donald Super’s “Life Span, Life Space” theory proposes that a person’s self-concept
– how they view themselves, how they think they are viewed and how they want to
be viewed – is the main force behind career and development choices. It identifies a
set of development stages, identified roughly by age ranges, through which
individuals move: growth, exploration, establishment, maintenance/management,
disengagement.
The key to this theory is the identification of roles an individual might have at any
point in this cycle – for example, a working woman may be a manager, wife, mother
and student, all at the same time – and how the changing prioritization of these
roles controls one’s motivations. The theory also links the work-life balance
together, since one’s self-concept is considered within the context of all of one’s
roles, not just professional ones.
People change with time and experience, and progress through the following
vocational development stages:
Although Super originally presented the stages and tasks in a sequential manner, he
later added that we cycle and recycle throughout our life span as we adapt to
changes in ourselves as well as to the trends in the work place. Understanding
these ages and related stages of career development helps the facilitator select
appropriate responses and activities.
'Super and Thompson (1979) identified six factors in vocational maturity:
Super also looked at the different roles we play during our lifetimes and the relative
importance we give to those roles at different times in our lives.
Guidance and counseling service is not easy and therefore not everybody can be a
good counselor. Therefore we need to develop certain basic attributes /qualities/
characteristics. According to Patton 1996, certain desired qualities that one must
develop include;
Empathy ; having feeling for others. Therefore it is the ability to appreciate other
people’s problems/ situations (put you in some one’s shoes.)
Self disclosure (transparency) that is the ability and willingness to reveal to the client
the problem and its nature, therefore the counselor should help the client to feel
comfortable about the problem and how it relates to other people.
Genuiness (prefinity) the ability to demonstrate consistence between what you say
and do. Therefore the counselor should endeavor to be a good role model to the client.
Emotional stability.I.e. the ability to handle the client without losing your temper like
crying. A counselor should be firm therefore a counselor should be tolerant and
patient without showing any element of disappointment.
Self awareness and understanding. The counselor should be aware of; his needs,
his motivation for helping, his feelings, and personal strength, limitations and coping
skills.
Competent. This is the ability to have the necessary information, knowledge, and
skills to be of help. Competent counselors are able to work with a greater variety of
clients and a wide range of problems.
Acceptance; being non judgemental.Accepting the client for who s/he is and in
his/her current situation.
Sensitivity to and understanding of racial, ethnic, and cultural factors in self and
others.
Awareness of one’s own ethnic and cultural heritage and how they shape one’s
worldview contributes to one’s effectiveness as a counselor
v.When the law requires doing so. When the client has committed crime e.g.
raping, or when the client under 16 years presenting to you a case of rape
(because it is illegal action).
The guidance and counseling practice of the teacher/counselor requires that the
teacher/counselor performs many activities which include;
Orientation of Students
Student appraisal
Educational and Occupational information service
Holding counseling interviews
• Placement
• Research and Evaluation
The Counselor:
Designs and initiates a comprehensive career development program Involve
teachers, students, parents, community resources.
Plans students competencies for use in the classroom
Assist students in career selection; prepare them to progress in it.
Readiness:
The counselees are of two types i.e. one who seeks assistance voluntarily and
the other who are referred. The Counseling presupposes a desire on the part
of the counselee that makes him come for the assistance. This desire is
referred to as readiness.
Counter Will:
People experience difficulty in asking for help and accepting it, because they
are reluctant to face the consequences of change or an admission of
inadequacy of failure. The negative feeling that holds back one from seeking
help is referred to, as counter will.
Case History:
Case History is a systematic collection of facts about the counselee‘s past and
present life. However focus of attention varies from case to case.
Rapport :
It is a warm friendly and understanding atmosphere created by the counselor,
which is catalytical in the formation of an effective counseling relationship.
Warmth of relationship and feeling of trust, which grows out of unconditional
acceptance are important in contributing to the establishment of rapport.
Transference:
It refers to the counselor transferring emotions originally felt towards someone
early in life. The counselee is encouraged to express his/her feelings and
emotions freely. The counselor acknowledges these feelings and handles in a
therapeutic way.
Counter Transference:
This occurs when counselor project their unresolved conflicts upon the
counselee. When counselor feels uncomfortable and experience feelings of
anger, resentment or become overemotional. This is unhealthy.
Resistance:
It refers to counselee‘s move to oppose the counselor‘s attempt to work
towards set goals. This influences counseling outcome positively. Resistance
ranges from open hostility to passively resistant behavior like being late for an
appointment
Just like in the case of a bread baker who must follow some steps in baking bread,
so is the case of a counsellor who must follow a process in order to solve the
problem of a client. Process in counselling is defined as series of stages gone
through by the counsellor to help the client understand and or solve a problem.
The process of arriving at a solution may take some time (sessions) before the
desired goal is achieved. A process is an identifiable sequence of events taking place
over time e.g. Process of human development from birth to death.
For example, students in a college or university may be anxious about how to study
in university, lack of clarity on educational or career direction, have difficulty living
with a room-mate of another race or religion, have concerns with self-esteem,
feelings with being “stressed out”, difficulties in romantic relationships and so forth.
The first step involves building a relationship and focuses on engaging clients to
explore issue that directly affect them. The first interview is important because the
client is reading the verbal and nonverbal messages and make inferences about the
counselor and the counseling situation. Is the counselor able to empathize with the
client? Does the client view the counselor as genuine?
There are several non-helpful behaviors that a counsellor may engage in and the
common among them include:
Advice Giving
Lecturing
Excessive Questioning
Storytelling
Asking “Why?”
Introduce yourself
The central task of the counselor in this stage is to allay the client‘s fears and
encourage self-disclosure. Attending paying careful attention to the client‘s
words and actions. Counselor observes clients behavior for indications of
content and feeling not expressed in verbal message. It is the first contact
between the client and the counselor, but it remains important throughout the
counseling process. In this stage, clients are helped to articulate their personal
concerns and to place those concerns in a context so that the counselor can
understand the personal meanings and significance the client attaches to
them. The main aim of this stage is promote trust in the client. The following
characteristics describe the helping relationship.
Empathy - Understanding others experience as if it were yours.
While the counselor and the client are in the process of establishing a relationship,
a second process is taking place, i.e. problem assessment. This step involves the
collection and classification of information about the client’s life situation and
reasons for seeking counseling
Like any other activity, counseling must have a focus. Goals are the results or
outcomes that client wants to achieve at the end of counselling. Sometimes, you
hear both counselor and client complain that the counseling session is going
nowhere. This is where goals play an important role in giving direction. The client
articulates where they want their counseling journey to take them. Client role as one
of driving the bus. Enhances sense of ownership and motivation factors important in
the change process. Well identified goals help create a roadmap and means to
evaluate.
Goals should be selected and defined with care. Below are some guidelines for goal
selection that can be used with students: Goals should relate to the desired end or
ends sought by the student. Goals should be defined in explicit and measurable
terms. Goals should be feasible. Goals should be within the range of the counsellor’s
knowledge and skills. Goals should be stated in positive terms that emphasize
growth. Goals should be consistent with the school’s mission and school health
policy.
Begins as soon as goals are established – there is plan for how to achieve them.
Action is directed in accordance with new perspective. Collaboratively established
plan works best. Educational information is given to the client regarding options, and
advantages/disadvantages for each option.
Preparation for termination begins long before. Open door / plan for possibility of
future need. Termination considered not just at end of successful relationship, but
also is considered when it seems counseling is not being helpful. Think of this as a
means of empowering client. Role to review progress, create closure in client
counselor
Aspects of Listening
Listening Blocks
Attraction: Attention is focused on what you are feeling rather than
what client is saying.
Physical condition: Sick/tired, without realizing it you tune out certain
things client is saying.
• Counselor ‘s predispositions
• Premature advice
• Excessive questioning
• Story telling
Giving lectures
Self-disclosure: The counselor reveals something about his or her personal life to
the client to make then realize that he is not the only one who has been afflicted
(troubled) by the problem at hand. Never give false disclosure.
A way in which people let them-selves be known to others. Care should be taken such
that the counselor doesn’t burden the clients with their problems. Eg Alice, at one
stage in my life I lost a scholarship too and found it a very scary and difficult time.
Though clearly our experiences differ, I think I do have some idea of what you are
going through. The following can be done in self-disclosure
• Talking about oneself not third parties known to the client
• Talking about past experiences
• Being to the point
• Being sensitive to client’s reaction
• Sharing personal experiences sparingly
• Being sensitive to counselor-client differences
Empathy: The counsellor feels with the client as he/she endeavors to get out of
the problem.
Reflection of feelings: Emotional responses by the counselor.
Paraphrasing: The counselor listens to a short session of the conversation
and says the same thing in different words in short. He chooses/selects those
ideas and feelings which seem most important and relevant and feeds them
back to the client in a more organized form.
Rephrasing the client’s response using the counselor’s own choice of words.
Rephrasing of the client’s message neither adds to nor detracts from the client’s
meaning Eg.
Client: It is going to be a little tricky to leave work early tomorrow in order to go to the
interview.
Counselor: You are not sure about leaving work in order to try to get a new job.
Like reflection, paraphrasing focuses on some aspects of the client’s message and
communicates that the counselor understands. It also helps the client to hear his/her
own message as someone else heard it.
Summarizing skill: The counselor summarizes what the client has said. The
counselor can summarize the client’s story if he/she notices that the client is
repeating what has already been said, if the session is going nowhere/ if the
counselor is stuck, at the start of the proceeding session, at the end of the
session. The summary should be precise and spot on.
Immediacy or Direct mutual communication: Talking about the here and now of the
interpersonal relationship.
Minimal Encouragers: Small indicators which show the client that the
counselor is listening and encouraging him or her to continue talking, e.g. wow! Ok!
Yes, oh! So, then!
Confrontation: Responsible unmasking of the discrepancies, distortions, smoke
screens and play games in order to hide from self-understanding and positive
change in behavior.
Questioning: Questions are used to draw out more information from the client. These
may involve both pen & closed questions: Example of open question; would you
explain more about your problem with your wife. However, there are several types of
questions.
Open-ended questions:
Open questions promote discovery and stimulate thinking. They are useful to
help the other person to start talking about a topic, outline a situation, give a
broad description of what happened and how he or she reacted.
Clarifying question
Creative questions
―How have you seen others handle similar situations?‖ ―What do you think
about…?‖ ―Would you like to talk more about it?‖ I‘d be interested in hearing more‖
Process questions
―What would you like to get from this session?‖
―What do I need to communicate to ensure everyone understands your role?‖
―What authority do you think you need to complete this task?‖
Closed questions
Closed questions are those that lead to either ‗yes‘ or ‗no‘. They are useful in
checking facts quickly but can lead to a one- sided conversation. Examples
are:
‗Have you been shopping recently?‘
A closed question can be useful lead into open questions once an area to
explore has been identified.
questions.
Probing:
The purpose of probing is to get information, broaden decisions and
understand reasons and motivations. Do not over use ‗why‘. It causes people
to become defensive.
―In what way would this help achieve greater customer satisfaction?‖
Note: There are three types of probes: statement probe, request probe, and question
probe
for example:
Silence.
This provides time to the client to talk. It can communicate counselor’s needs and
expectation to the client e.g. if a counselor keeps quite, the message is I want you to
talk. Silence can yield some anxiety and overly long silences can have undesirable
effect of inducing extreme self-consciousness and anxiety in a client. So, silence can
be thought of as 5-10- second pauses in conversation. These poses have several
potential effects
• They can be an invitation to continue discussion
MEDIA OF COUNSELING
FACE -TO –FACE:
TELEPHONE COUNSELING
COUNSELING BY LETTER
ON LINE COUNSELING:
Online counseling refers to the provision of professional mental health counseling
services concerns via the internet. Online counseling is simply communicating with a
qualified, professional counselor/therapist by email or chat through your computer,
instead of having to make a visit to your counselor ‘s office; you can receive the same
Whether you choose only a few email exchanges or on ongoing dialogue with
the counselor over time, you have the opportunity to share your concerns, pose
questions, and gain further insight into the problems you are addressing.
understand takes on a whole new dimension. Part of the beauty of the English
language is that the same statement an take on a whole range of subtle
meanings: but without that grin or frown that raised eyebrow, that softened
voice or dead-pan delivery, figuring out which meaning a person intends can
be a real challenge.
The lack of visual cues is also especially important for clients who would like
to discuss a visible physical disability and would like their counselor to be able
to see exactly what they are talking about.
Lack of Physical Presence
The lack of a physical presence of another person in the same room may make
some people feel less emotionally intimate and less comforted in times of
distress.
Urgency
In a similar vein, the inevitable time delay associated with email exchanges
precludes the kind of urgent attention (or even emergency response) which is
possible in a face-to-face setting
Computer concerns
Relying on computers as a communications medium can bring technology into
the foreground of the counseling process as an unwelcome participant.
Of course, there are things that the face to face counseling covers that the e-
therapy lacks. We are talking of the Non-verbal communication that is missing
when the screen separates people. Also, it may happen that a person needs
to be physically comforted when being in a counseling session and we cannot
do that on-line. Being aware of those disadvantages, we as professionals, face
our role with all our heart and seriousness so as to make the best out of all the
strengths of the online counseling.
THEORIES OF COUNSELING
What is a theory?
A good theory has a set of postulates or assumptions. These state the basis or the
premise of the field with which the theory is concerned.
A theory also has a set of definitions. These definitions relate the concepts to
observational data and hence make possible the study of such concepts in an
experiment.
Different people are confronted with different problems which need different
solutions. Therefore, different theories have been advanced to explain these
situations. These theories are important for four main reasons.
The original so called ―taking therapy involves analyzing the root causes of
behavior and feelings by exploring the unconscious mind and the conscious
mind & relation of it. Many theories and therapies have evolved from the
original Freudian psychoanalysis which utilizes free association, dreams and
transference, as well other strategies to help the client know the functions of
their own minds. Psychoanalysis ‘was developed in the late 19th century by
Sigmund Friend. His therapy explores the dynamic workings of a mind
understood to consists of three parts. The hedonistic id, the rational ego and
the moral superego, Freud maintained that the condition of the unconscious
Unconscious motivation
To get the issues that were not resolved during cognitive development.
Principles of psychoanalysis:
The counselor should listen very attentively with “Third Ear” which
is the professional listening, interpreting and summarization of the
information.
Interpretation Method: To point out and explain to the client the
meaning in the story of the client picked through narrating this story
and come up with the meaning. E.g. You said that they hate you.
Why do you think they do so.
Dream analysis Method: The counselor must be trained in dream
analysis and connect the problem with the dream she had.
Analysis of resistance: This may be keeping quite/no response of
the client. The counselor must be trained to understand
resistance/silence.
BEHAVIORAL THEORY (by Skinner, Watson, Pavlov)
Counselling should actually influence the positive environment of the client through
advice
Person-Centered Theory
Person-centered theory has become one of the most popular theories of counseling
and therapy since it developed in the 1940s. It was first labeled nondirective by its
originator, Carl Rogers. The theory offered a distinct alternative to the behavioral
and psychoanalytic theories that dominated psychology at the time. Rogers later
broadened the concepts of the process and renamed it client-centered to de-
emphasize the nondirective nature and emphasize a full understanding of all the
client's dimensions. The person-centered concept evolved as issues relating to
equality of participants in the relationship and a focus on the positive health of
people became significant issues as opposed to a more unhealthy client status.
there are three basic conditions needed to support an individual's natural inclination
for positive growth: a genuine relationship with a relatively congruent individual,
acceptance and caring from the counselor, and an accurate understanding on the
part of the counselor of the client's phenomenological world.
Clients who are provided with these growth conditions will realize their actualizing
tendencies for growth. They will explore their difficulties and natural competencies
in this productive environment, which will then lead to a clearer picture of
themselves and their potential. As clients' pictures of themselves become more
accurate, they become better able to act in ways that are most in line with their true
self (congruence). This in turn will lead to more self-confidence, self-understanding,
and better choices.
Rogers' work initiated much research on the helping relationship and client gain.
The use of taping and transcriptions to evaluate the necessary conditions of
counseling and psychotherapy received emphasis from research on this theory. A
great deal of innovative research in the area of clinical growth was also produced in
the development of this theory. However, much of this theory has been integrated
into the overall body of the theory, and relatively little research is currently being
done in the area. Calls are being made for potential expansion of the theory and
research into its future development. Person-centered counseling and
psychotherapy has given much to the field, and professionals continue to emphasize
the need for growth of the theory rather than a stagnant use of the theory's many
positive contributions.
Every profession has got its ethics to guide its work and so does counseling.
Hanington (1995) proposes some ethical guidelines.
Confidentiality the practice of keeping information from or and about the client.
Autonomy; the respect for the client’s rights to be self governing or to be left alone
i.e. no interference in the affairs of the client.
Justice; be fair or impartial to all clients regardless of other factors such as religion,
tribe, sex, political party etc.
Criminal liability; avoid being involved in criminal activities e.g. theft, murder
BARRIERS TO COUNSELING
There is a general misconception that guidance and counseling is all about giving
advice and so it can be done by anyone. With this guidance and counseling is facing
a number of challenges.
School counselors are not necessarily being qualified in the field of guidance and
counseling. Teachers from non-counseling background without proper training in
counseling are given the responsibility of being school counselors. Since they are not
trained, they don’t possess the necessary qualities and skills to carry out counseling.
Due to the lack of manpower and expertise, very frequently, teachers appointed as
counselors are involved in a number of activities teaching, organizing events,
disciplining students, investigating cases among others and this leaves no time or less
time for counseling.
The physical space and materials provided in schools are not enough.
Counselors complain about lack of rooms set aside for counseling and so students
fear seeking for help in the open.
Big enrollments in schools limit counseling. Schools are crowded with students and
teachers and yet it is one teacher or two appointed as counselors. So the over
whelming number of students limits counseling. This is because the counselor-
student ratio is high yet a case for Uganda there is no critical mass of counselors
trained so far to handle all students in schools..
Ignorance about the existence of these services. People have a number of problems
but the way they are brought up and cultural orientations limit their ability to seek for
counseling. They are also ignorant about the existence of these services .
There are concerns in regards to counselors’ assessment tools. There are a variety of
challenges faced by people which need diagnostic measures but there is a big
challenge that counselors are not well trained in the use of the tools and more likely
can give a wrong diagnosis and treatment to the clients.
Financial challenges. Counseling services come with a fee. People who may have
wanted the service fear because of financial constraints.
Situations when confidentiality may be compromised
1) if you ask me to speak with someone else for you or give them
information you wish them to have
Especially in mal practice issues. Clients can also use such ethical codes to
evaluate questionable treatment from the counselors.
Issues that may affect the counseling relationship with the client
Dual Relationships: When a counselor has more than one relationship
with a client (e.g. The counselor is a friend and the counselor).
Some problems of the clients are complex and difficult to describe which makes the
work of a counselor challenging. Therefore, to overcome such difficult problems,
counselors need to employ services called psychological testing. It refers to the
administration of psychological tests to one person or a group of people to examine
specific areas of functioning. This involves administering tests, inventories and/or
checklists in accordance with their particular procedures, scoring these tests and
presenting the results.
Psychological testing helps in many ways such as; Diagnosis of the problem of the
client, classification, prediction, scholarship award.
Most psychological tests are standardized i.e., they have been tried, tested, and
approved by many experts with a high level of validity and reliability.
It’s therefore imperative for a counselor to know how to use these instruments and to
interpret their scores. There are many psychological tests which measure different
traits such as; Aptitude tests i.e., tests that determine the future potential of an
individual when not exposed to learning; personality tests, interest tests, intelligence
tests; achievement tests.