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Quality Management For Complaints From Customers (2FA) - Process Diagrams

The document outlines the process for handling customer complaints through quality management. It shows the steps of creating a quality notification with basic data about the complaint, capturing defects and defining corrective actions, executing corrective actions and preventive actions, and reviewing and completing the notification. Key steps include defining root causes, corrective tasks, preventive actions, and documenting outcomes throughout the process.

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freddie miranda
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38 views

Quality Management For Complaints From Customers (2FA) - Process Diagrams

The document outlines the process for handling customer complaints through quality management. It shows the steps of creating a quality notification with basic data about the complaint, capturing defects and defining corrective actions, executing corrective actions and preventive actions, and reviewing and completing the notification. Key steps include defining root causes, corrective tasks, preventive actions, and documenting outcomes throughout the process.

Uploaded by

freddie miranda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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17/6/2020 Quality Management for Complaints from Customers (2FA): Process Diagrams

Quality Management for Complaints from Customers (2FA)


This scope item supports the following processes:

Quality Management for Complaints from Customers

2FA - Quality Management for Complaints from Customers

Quality Engineer Employee

Customer BD9 - Sell from


raises a Stock
complaint

Create Quality Notification


with Basic Data

Capture Defects, Define


Root Cause Analysis, and
Document Immediate
Actions

Define Corrective Actions


and Correction Tasks

Execute Root Cause


Analysis, Corrective
Actions, Correction
Tasks and Document
Outcome

Review Root Cause


Analysis and Document
Root Cause, Review
Corrective Actions and
Correction Tasks

Define Preventive Actions

Execute Preventive
Actions and Document
Outcome

Review Preventive Actions

Complete Notification

https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/ProcessDiagrams/2FA_S4HANA1909_Process_Overview_EN_XX.htm 1/2
17/6/2020 Quality Management for Complaints from Customers (2FA): Process Diagrams

Display a List of Quality


Notifications (optional)

Display a List of Quality


Notification Tasks (optional)

End Event

https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/ProcessDiagrams/2FA_S4HANA1909_Process_Overview_EN_XX.htm 2/2

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