PSiRA ONLINE USER MANUAL

SECURITY OFFICER CERTIFCATE

Version 012022

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 1
ENSURE YOU HAVE THE UPDATED VERSION
Security Officer ID Card Request Manual
420 Witch-Hazel Avenue, Eco Glades 2 Office Park, Highveld Ext 70, Centurion, 0157

Private Bag X11, Pretoria, 0001

Phone 086 10 PSIRA (77472) • Call Center: 086 133 3850 • email: [email protected]

Website: https://www.psira.co.za

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 2
ENSURE YOU HAVE THE UPDATED VERSION
Table of Contents

1. Background ............................................................................................. 4

2. Purpose .................................................................................................. 4

3. Pre-requirements ..................................................................................... 4

4. ID Card Request Process ........................................................................... 5

5. Printing of the Digital Certificate ................................................................. 9

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 3
ENSURE YOU HAVE THE UPDATED VERSION
1. Background

Private Security Industry Regulatory Authority was established in terms of Section 2 of the Private
Security Industry Regulation Act (56 of 2001) which came into operations in 2002. The strategic
mandate of PSIRA originates from the Act and the regulations issued in terms of the Act. The
primary objectives of PSiRA are to regulate the private security industry and to exercise effective
control over the practice of the occupation of security service providers in the public and national
interest and in the interest of the private security industry itself.

2. Purpose

The purpose of this Training manual is to empower PSiRA clients on how to use the new Online
System. The document will be enhanced over time to ensure it is aligned to recent changes as
they are implemented. Clients of PSiRA are requested to continue using the current version found
on https://www.psira.co.za

3. Pre-requirements

Clients are requested to ensure they have with them the following information to make the
process of applying smooth…

i. Login credentials
ii. Smartphone / laptop / Computer

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 4
ENSURE YOU HAVE THE UPDATED VERSION
4. ID Card Request Process

4.1 Access the link via your Laptop, Computer or Smartphone,

4.1.3 On the next screen, enter your username and password and click the Login
button

If the login credentials provided are correct you will be directed to the dashboard

If the login credentials provided are incorrect an error message will pop-up

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 5
ENSURE YOU HAVE THE UPDATED VERSION
 4.1.4 On the next screen, click the Service Request button.

4.1.5 On the next screen, click the Renewal Certificate tab

4.1.6 On the next screen click the Re-issue option, once selected the Pay – R120
button will pop-up

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 6
ENSURE YOU HAVE THE UPDATED VERSION
 4.1.7 Click the Pay – RXXX button

4.1.8 On the next screen click the Agree button if you agree to the Terms and
Conditions outlined

4.1.9 The payment method window will pop-up on the page, select the preferred
payment method
4.2 Enter the Card number, Expiry date, Card holder, CVV (3-digit number at the back of
your card) and click the Pay now button

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 7
ENSURE YOU HAVE THE UPDATED VERSION
 4.2.1 If all the required information is filled in correctly when you click the Pay now
button, and payment is successful you will be redirected the service request page.

4.2.2 If not all the required information is filled in correctly when you click the Pay Now
button, an error will be displayed. Relook at the information entered and make
corrections where necessary and check your balance before clicking the Pay now
button.

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 8
ENSURE YOU HAVE THE UPDATED VERSION
5. Printing of the Digital Certificate

5.1 Certificates are generated on the Online system. Certificates are digital and are used for
all purposes. You do not need to print the certificate to show your prospective employer.
5.1.1 Employers have been advised to always verify Individual certificates using
the link:
https://digitalservices.psira.co.za/verify-user/4
or
5.1.2 Business certificate using the link:
https://digitalservices.psira.co.za/verify-user/8
or
5.1.3 By scanning the QR code on the certificate

5.2 To access your digital certificate,

5.2.2 Click Download Certificate,

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 9
ENSURE YOU HAVE THE UPDATED VERSION
 5.2.3 The system will download the certificate and may display a message similar to
the below which shows the download progress. In most cases, the downloads
will be saves under downloads on your computer.

5.3 Your digital certificate will display in the same format as below. Please note the certificate
can be printed anytime and if we make changes to the format, they will be available
immediately.

The End

THIS DOCUMENT REMAINS THE PROPERTY OF PRIVATE SECURITY INDUSTRY REGULATORY AUTHORITY AND
MAYBE MODIFIED FROM TIME TO TIME TO ENSURE IT IS UPTO DATE. ALWAYS CHECK OUR WEBSITE TO 10
ENSURE YOU HAVE THE UPDATED VERSION