EM-1

Product Manual

Revision: 1.0.1412.2
Auto Dialing emFONE with built in Speaker and Microphone Product Manual EM-1

DESIGN-COM TECHNOLOGIES PTY LTD PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.

This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. DESIGN-COM TECHNOLOGIES PTY LTD may make improvements and/or
changes in the product(s) and/or the program(s) described in this publication at any time
without notice.

The products described in this document are not intended for use in implantation or other life
support applications where malfunction may result in injury or death to persons. The
information contained in this document does not affect or change DESIGN-COM TECHNOLOGIES
PTY LTD product specifications or warranties. Nothing in this document shall operate as an
express or implied license or indemnity under the intellectual property rights of DESIGN-COM
TECHNOLOGIES PTY LTD or third parties. All information contained in this document was
obtained in specific environments and is presented as an illustration. The result obtained in other
operating environments may vary.

Revision History
The latest revision of the product manual can be obtained through the Design-Com Technologies
website located at www.designcom.com.au

The following is a list of changes made to this document:

Revision Date Description of Changes

1.0.1411.0 2014-12-03 Initial Release
1.0.1412.2 2014-18-03 Minimum levels in scream detection settings updated
Table 1: Revision History

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Contents
Revision History ......................................................................................................................................... 2
1. Introduction ....................................................................................................................................... 7
1.1. Glossary ...................................................................................................................................... 7
1.2. Package Contents ....................................................................................................................... 7
1.3. System Overview........................................................................................................................ 7
2. Installation ......................................................................................................................................... 8
2.1. Wiring Diagram .......................................................................................................................... 8
2.2. Site Requirements ...................................................................................................................... 9
3. Configuration ................................................................................................................................... 10
3.1. Security Auto-Answer .............................................................................................................. 10
3.2. Programming PIN Code ............................................................................................................ 10
3.3. Alarm Button Settings .............................................................................................................. 11
3.3.1. Alarm Button Mode (A) .................................................................................................... 11
3.3.2. Alarm Button Contacts (B) ............................................................................................... 11
3.3.3. Programming the Alarm Button Settings ......................................................................... 11
3.4. Help Numbers .......................................................................................................................... 12
3.4.1. Help Number Programming Rules ................................................................................... 12
3.4.2. Programming a Single Telephone Number ...................................................................... 12
3.4.3. Programming Multiple Telephone Numbers ................................................................... 12
3.4.4. Programming for PABX Installation ................................................................................. 13
3.4.5. Programming for HOTLINE Operation ............................................................................. 13
3.4.6. Changing the GET Number ............................................................................................... 13
3.5. Voice Identification Message ................................................................................................... 14
3.5.1. Recording the Voice Identification Message ................................................................... 14
3.5.2. Restoring the Factory Default Message ........................................................................... 14
3.6. Advanced System Settings ....................................................................................................... 15
3.6.1. Dial Time (A) ..................................................................................................................... 15
3.6.2. Talk Time (B)..................................................................................................................... 15
3.6.3. Silence Time (C) ................................................................................................................ 15
3.6.4. Alarm Button Timer (D) .................................................................................................... 15
3.6.5. Auto-Answer Ring Count (E) ............................................................................................ 15
3.6.6. Auto-Answer (F) ............................................................................................................... 15
3.6.7. Ringer Control (G) ............................................................................................................ 15
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3.6.8. PABX Continuous Tone Detector (H)................................................................................ 15

3.6.9. Programming the Advanced Settings............................................................................... 15
3.7. Audio Device Settings .............................................................................................................. 16
3.7.1. Speaker Type (A) .............................................................................................................. 16
3.7.2. Microphone Type (B) ....................................................................................................... 16
3.7.3. Reserved (C) ..................................................................................................................... 16
3.7.4. Programming the Audio Device Settings ......................................................................... 16
3.8. Audio Level Control & Relay Settings ....................................................................................... 17
3.8.1. Voice Identification Message (A) ..................................................................................... 17
3.8.2. Line Receive Level (B) ....................................................................................................... 17
3.8.3. Microphone Level (C) ....................................................................................................... 17
3.8.4. Relay 1 and Relay 2 Options (D and E) ............................................................................. 17
3.8.5. Relay ON Time (F)............................................................................................................. 17
3.8.6. Programming the Audio Level & Relay Settings .............................................................. 17
3.9. Telephone Line Settings ........................................................................................................... 18
3.9.1. DTMF Transmit Level (A) .................................................................................................. 18
3.9.2. Busy Tone Cadence (B)..................................................................................................... 18
3.9.3. Programming the DTMF & Busy Tone Settings ................................................................ 18
3.10. Remote Phone Monitoring System (RPMS) ......................................................................... 19
3.10.1. Reporting Conditions ....................................................................................................... 19
3.10.2. RPMS Enable .................................................................................................................... 19
3.10.3. Periodic Reports ............................................................................................................... 19
3.11. Scream Detection Settings ................................................................................................... 20
3.11.1. Scream Detection Enable (A) ........................................................................................... 20
3.11.2. Duration (B) ...................................................................................................................... 20
3.11.3. Level Threshold (C)........................................................................................................... 20
3.11.4. Programming the Scream Detection Settings .................................................................. 20
3.12. Reset to Factory Default ...................................................................................................... 20
4. Operation ......................................................................................................................................... 21
4.1. Membrane Keypad Buttons ..................................................................................................... 21
4.2. Raising an Alarm Call ................................................................................................................ 21
4.3. Commands ............................................................................................................................... 21
4.3.1. Reset Talk Time / Stop Playback of Digital Voice Message .............................................. 21
4.3.2. Hang Up a Call .................................................................................................................. 21
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4.3.3. Activate Relay Contacts.................................................................................................... 21

4.3.4. Increase Microphone Level .............................................................................................. 22
4.3.5. Decrease Microphone Level............................................................................................. 22
4.3.6. Reset All Volumes ............................................................................................................ 22
4.3.7. Reset Unit / Turn Off Battery Supply ............................................................................... 22
5. LED Diagnostic Indicators................................................................................................................. 22
6. Automated Self Diagnosis ................................................................................................................ 23
6.1. Power Supply Check ................................................................................................................. 23
6.2. Telephone Line Check .............................................................................................................. 23
6.3. Battery Check ........................................................................................................................... 23
7. Unit Testing Procedure .................................................................................................................... 24
7.1. Test the Programmed Help Number ........................................................................................ 24
7.2. Dial a Telephone Number and Test the Telephone Line ......................................................... 24
7.3. Speaker and Microphone Test ................................................................................................. 24
8. Troubleshooting ............................................................................................................................... 25
9. Reference ......................................................................................................................................... 26
9.1. Technical Specifications ........................................................................................................... 26
9.2. Dimensions............................................................................................................................... 27
9.2.1. Top and Side View ............................................................................................................ 27
9.2.2. Stud Mounting & Grill Cut-out Positioning ...................................................................... 28
9.2.3. Installation using Mounting Clips ..................................................................................... 29
9.2.4. External Microphone and Speaker Stud Mounting and Dimensions (Optional) ............. 30
10. Maintenance ................................................................................................................................ 31
10.1. Replacement Parts ............................................................................................................... 31
11. Safety and Handling Precautions ................................................................................................. 31
12. Warranty ...................................................................................................................................... 31
13. Contact ......................................................................................................................................... 31

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Figures
Figure 1- Wiring Diagram ........................................................................................................................... 8
Figure 2- Top and Side View..................................................................................................................... 27
Figure 3- Stud Mounting & Grill Cut-out Positioning ............................................................................... 28
Figure 4 - Installation using Mounting Clips............................................................................................. 29
Figure 5 - External Microphone and Speaker Kit Stud Mounting and Dimensions ................................. 30

Tables
Table 1: Revision History ............................................................................................................................ 2
Table 2 - Alarm Button Settings ............................................................................................................... 11
Table 3 - Advanced System Settings ........................................................................................................ 15
Table 4 - Audio Device Settings................................................................................................................ 16
Table 5 - Audio Level and Relay Settings ................................................................................................. 17
Table 6 - DTMF & Busy Tone Settings ...................................................................................................... 18
Table 7 - RPMS Settings ........................................................................................................................... 19
Table 8 - RPMS Settings ........................................................................................................................... 19
Table 9 - Scream Detection Settings ........................................................................................................ 20
Table 10 - Membrane Keypad Buttons .................................................................................................... 21
Table 11 - LED Diagnostic Indicators ........................................................................................................ 22
Table 12 - Troubleshooting ...................................................................................................................... 25
Table 13 - Technical Specifications .......................................................................................................... 26
Table 14 - Replacement Parts .................................................................................................................. 31

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1. Introduction

1.1. Glossary
 PSTN
o Public switched telephone network.
 PABX
o Private automatic branch exchange.
 DTMF
o Dual-tone multi-frequency signalling (DTMF) is used for telecommunication signalling
over analogue telephone lines in the voice-frequency band.

1.2. Package Contents

 EM-1 Emergency Telephone with built in speaker and microphone
 Product Manual
 Removable Mounting Clips (Backwards compatible with previous emFONE case Installations)

1.3. System Overview

The EM-1 is an emergency lift telephone with fully programmable features. It comprises a loud-
speaking hands free auto-dialing telephone, complete with two alarm button contacts, two on-board
relay outputs, built in speaker & microphone and built in battery backup.

Features:

 Auto-Dialing, Hands Free Loudspeaker

 Built-in Speaker and Microphone
 16 Second Voice Storage Location Identification Message
 Programmable via Remote Telephone Handset and Local Membrane Keypad
 Programmable 3 Number Dialing Capability
 Programmable Speaker and Microphone Gains
 Programmable Relay Options
 Programmable Talk Time
 Programmable Alarm-Button Timer
 Programmable Service Tone Detection Settings
 Dual Alarm Button Options (Dry Contact)
 Two Relay Output Contacts (2 Amps Max)
 Nickel-Metal Hydride (NiMH) Back-Up Battery
 Telephone Line and Power Supply Fault Diagnosis
 Voice Playback of Programmed Parameters
 Voice Playback for Fault Conditions and Call Progress Detection
 Integrated Remote Phone Monitoring System
 Scream Detection Auto-Dialing Capability

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2. Installation

2.1. Wiring Diagram

Figure 1- Wiring Diagram

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2.2. Site Requirements

Whilst the telephone in itself is quite simple in its approach to wiring and configuration, it is important
to be considerate of the requirements before attempting to install the system on site.

The EM-1 telephone requires the following:

 1 x Twisted Pair Telephone Cable.

All cabling for this system should never be run along with high voltage cabling. All efforts must be
made to ensure the cabling is protected from induced noise from external systems.

A shielded cable does not guarantee immunity from noise.

Design-Com Technologies assumes no responsibility for incorrect or incomplete cabling installed

onsite. A qualified electrician / telecommunications engineer must always approve and install all
components of a network that are connected to Design-Com equipment. Consult individual product
manuals for electrical specifications1.

1
Product manual electrical specifications are for a single product only
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3. Configuration
The EM-1 can be configured from the onboard membrane keypad or alternatively by dialing in
remotely and entering programming sequences using a touch tone telephone or mobile handset.

NOTE: After successfully entering a programming sequence an audible message "Sequence Accepted"
will be played. If this message is not played back, this is an indication that the sequence was entered
incorrectly and has not been registered into memory.

Whilst entering a programming sequence the unit will allow 3 seconds between each key press and
the next. If this time lapses the sequence is reset and you will need to commence the sequence from
the beginning.

3.1. Security Auto-Answer

The Security Auto-Answer mode allows the unit to answer an incoming call if the auto-answer feature
has been disabled as detailed in section 3.6.6 of the Advanced System Settings.

To enter security auto-answer mode follow the steps below:

1. Dial into the unit and hang up after one ring tone.
2. The unit is now in Security Auto-Answer mode for 20 seconds.
3. Dial into the unit during this period and it will auto-answer an incoming call.
4. You are now ready to program the unit.

NOTE: If a call to the unit is not made within the 20 second window, it will return to normal mode, and
the process will need to be repeated.

After connecting to the unit, enabling the auto-answer feature can be achieved, refer to section 3.6
Advanced System Settings for further details.

3.2. Programming PIN Code

The factory default PIN code required to successfully enter a programming sequence is 123.

To change the PIN code, enter the following sequence:

NOTE: New PIN must be 3 digits long.

# PIN # 3 NEW PIN *

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3.3. Alarm Button Settings

Alarm button contacts can be configured to perform different functions depending on the installation
requirements. These programmable settings are defined below:

3.3.1. Alarm Button Mode (A)

The alarm button mode defines how the alarm button contacts will operate. There are four options to
choose from as detailed below.

3.3.1.1. Alternate Number Dialing

In this mode Alarm Button 1 is used to make an alarm call. Alarm Button 2 will enable switching
between the two groups of numbers. When Alarm Button 2 is 'OFF' Alarm Button 1 will dial the first
group of numbers. When Alarm Button 2 is 'ON' Alarm Button 1 will dial the second group of numbers.

3.3.1.2. Individual Alarm Calls

In this mode Alarm Button 1 will dial the first group of number's whilst Alarm Button 2 will dial the
second group of number's.

3.3.1.3. Maintenance Number Dialing

In this mode Alarm Button 1 will dial the first group of numbers, once a call is complete it will then
proceed to dial the second group of numbers. Alarm button 2 is disabled in this mode.

3.3.1.4. Breakdown Alarm Call

In this mode Alarm Button 1 will dial the first group of numbers. Alarm Button 2 will dial the second
group of numbers, when a call is answered the unit will play the voice identification message, if
enabled (please refer to section 3.8.1), it will then proceed to play the breakdown message 'failed'.

3.3.2. Alarm Button Contacts (B)

The alarm button contacts can be set to be normally open or normally closed contacts.

3.3.3. Programming the Alarm Button Settings

To program the alarm button settings, once values are defined, enter the following complete
sequence:

# PIN 2 # 3 A B *

Setting Setting Minimum Maximum Default Value

A Alarm Button Alternate Number Dialing = 0 0 3 1
Mode Individual Alarms Calls = 1
Maintenance Number Dialing = 2
Breakdown Alarm = 3
B Alarm Button Normally Open = 0 0 1 0
Contacts Normally Closed = 1
Table 2 - Alarm Button Settings

To hear an audible playback of the alarm button settings, enter the following sequence:

* # 3
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3.4. Help Numbers

There are multiple ways to program these numbers depending on the installation and dialing
requirements.

3.4.1. Help Number Programming Rules

 Telephone help numbers cannot exceed 16 digits.
 A '#' within the telephone number will be replaced with a 3 second pause when dialing. This
becomes a useful entry when dialing out on a PABX system, giving the system time to establish
an external line before dialing the telephone number.
 The unit will not dial 000 emergency services. (Please contact the manufacturer to enable this
feature).

3.4.2. Programming a Single Telephone Number

To program the same number into all three memory locations of the first group of telephone numbers
enter the following sequence:

# PIN 9 # 0 TELEPHONE NUMBER *

3.4.3. Programming Multiple Telephone Numbers
To program three different help numbers into their individual memory locations enter the following
set of sequences:

GROUP 1
LOCATION 1 # PIN # 0 TELEPHONE NUMBER *
LOCATION 2 # PIN # 1 TELEPHONE NUMBER *
LOCATION 3 # PIN # 2 TELEPHONE NUMBER *

GROUP 2
LOCATION 1 # PIN 2 # 0 TELEPHONE NUMBER *
LOCATION 2 # PIN 2 # 1 TELEPHONE NUMBER *
LOCATION 3 # PIN 2 # 2 TELEPHONE NUMBER *
To hear an audible playback of each programmed telephone number, enter the following set of
sequences for each group:

GROUP 1 GROUP 2
LOCATION 1 * 0 * # 0
LOCATION 2 * 1 * # 1
LOCATION 3 * 2 * # 2

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3.4.4. Programming for PABX Installation

When connecting to a PABX system and the number the unit is required to dial is not an extension
within the PABX system, but an external number on the PSTN network, then a PABX access code will
need to be entered to access an outside line.

To program the same number into all three memory locations of group 1, enter the following
sequence:

= 3 Second Pause

# PIN 9 # 0 PABX CODE # TELEPHONE NUMBER *

NOTE: Group 2 numbers will need to be entered individually, including the PABX access code and a '#'
before the telephone number.

3.4.5. Programming for HOTLINE Operation

A HOTLINE, or pre-programmed self-dialing telephone line, is a telephone line which will automatically
connect to a single predetermined number when the phone goes off-hook. This feature is controlled
by the service provider.

NOTE: To change the number the hotline is configured to dial please contact your service provider.

When connecting to a HOTLINE, disable the unit from dialing a number when an alarm call is raised by
entering the following sequence:

# PIN 9 # 0 *

3.4.6. Changing the GET Number

The GET number is dialled when the ‘i’ (information) button on the unit’s keypad is pressed. This
number by default is ‘12722123’, which is Telstra’s own number recorded voice announcement
feature. It will allow the user to identify the line number in which the unit is connected to.

To change the GET number, enter the following sequence:

# PIN # 4 GET NUMBER *

To hear an audible playback of the GET number, enter the following sequence:

* 4

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3.5. Voice Identification Message

A built-in voice message is played upon answering of the emergency call. The unit comes with a
factory default message although this message will need to be re-recorded to identify the calling
location of the unit installed. The message will act as an aid to those with communication difficulties
when an alarm call is raised.

3.5.1. Recording the Voice Identification Message

Recording can be achieved by using either a remote telephone handset by dialing into the emFONE or
by using the membrane keypad onboard via its local microphone.

 Ensure that there is minimal background noise.

 Speak approximately 2-6 inches from the microphone.

NOTE: The maximum message length is 16 seconds. If the message is shorter than 16 seconds, press
the '0' digit to end the recording process, otherwise the unit will play 4 audible beeps when the 16
second time elapses.

1. Enter the following sequence, wait until 2 audible beeps are played then begin recording:

# PIN # 9
2. To stop the recording process enter '0'.
3. Once the voice message has been recorded it can be played back at anytime by entering the
following sequence:

* 9
If a voice identification message is not required, refer to section 3.7 to disable this feature.

3.5.2. Restoring the Factory Default Message

To restore the factory default voice identification message to its original message enter the following
sequence:

# 5 5 *

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3.6. Advanced System Settings

3.6.1. Dial Time (A)
The time the unit will dial a help number before it proceeds to the next help number.

3.6.2. Talk Time (B)

The maximum length of conversation time during a call.

3.6.3. Silence Time (C)

The unit will end a call when there is no conversation detected for the duration of the silence time.

3.6.4. Alarm Button Timer (D)

The period the alarm button will need to be pressed and held before a call is initiated.

3.6.5. Auto-Answer Ring Count (E)

When dialing in remotely to the unit, and if the auto-answer feature has been enabled, the ring count
will determine how many rings the unit will detect before picking up the call.

3.6.6. Auto-Answer (F)

The unit will auto-answer a call if this feature is enabled. If disabled it will not pick up a call. This
feature should be disabled when multiple units are sharing the same telephone line.

3.6.7. Ringer Control (G)

The audible onboard ringer played when a call is made to the unit can be enabled or disabled.

3.6.8. PABX Continuous Tone Detector (H)

Certain PABX systems send a continuous tone as opposed to a busy tone when a call ends, the unit can
sample this tone and disconnect the call when enabled.

3.6.9. Programming the Advanced Settings

To program the advanced settings, once values are defined, enter the following complete sequence:

# PIN # 5 A B C D E F G H *
Setting Formula Minimum Maximum Default Value
A Dial Time A x 5 seconds 1 9 5
B Talk Time B x 2 minutes 1 9 2
C Silence Time C x 5 seconds 0 9 4
0 = Disabled
D Alarm Button Timer D x 1 second 0 9 3
E Auto-Answer Ring Count E x 2 rings 1 9 2
F Auto-Answer Disabled = 0 0 1 1
Enabled = 1
G Ringer Control Silent = 0 0 1 1
Audible = 1
H PABX Continuous Tone Detector Disabled = 0 0 1 1
Enabled = 1
Table 3 - Advanced System Settings

To hear an audible playback of the advanced system settings, enter the following sequence:

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* 5

3.7. Audio Device Settings

The unit is provided with a built-in internal speaker and microphone.

If the installation requires an external speaker and microphone, a Design-Com speaker and
microphone can be connected externally to the unit. The unit will automatically detect whether an
external speaker and microphone has been connected, hence disabling the internal speaker and
microphone.

Overriding the auto detect feature can be set manually as detailed below.

3.7.1. Speaker Type (A)

Internal or external speaker type connected to the unit.

3.7.2. Microphone Type (B)

Internal or external microphone type connected to the unit.

3.7.3. Reserved (C)

3.7.4. Programming the Audio Device Settings

To program the audio device settings, once values are defined, enter the following complete
sequence:

# PIN # 6 A B C *
Setting Formula Minimum Maximum Default Value
A Speaker Type Auto Detect = 0 0 3 0
Internal Speaker= 1
External Speaker = 2
Both Channels = 3
B Microphone Type Auto Detect = 0 0 2 0
Internal Microphone= 1
External Microphone = 2
C RESERVED N/A N/A 1
Table 4 - Audio Device Settings

To hear an audible playback of the audio device settings, enter the following sequence:

* 6

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3.8. Audio Level Control & Relay Settings

3.8.1. Voice Identification Message (A)
The built-in digital voice message can be disabled or set to play automatically when a call is answered
or by a remote DTMF sequence of '*9'.

3.8.2. Line Receive Level (B)

The line receive level adjusts the level of the incoming signal. This should be adjusted to achieve a
nominal 80dB level at the speaker when the unit is in conversation. Adjust this level at single
increments until the best result is achieved.

3.8.3. Microphone Level (C)

The microphone level adjusts the output level of the microphone when in conversation.

3.8.4. Relay 1 and Relay 2 Options (D and E)

The relay options can be set to energise the specific relay at a different state of operation. There are 3
options to choose from as detailed in Table 5.

3.8.5. Relay ON Time (F)

The relay 'ON' time is configurable, this sets the duration of which the relay will remain energised.

3.8.6. Programming the Audio Level & Relay Settings

To program the audio level control & relay settings, once values are defined, enter the following
complete sequence:

# PIN # 7 A B C D E F *
Setting Formula Minimum Maximum Default Value
A Voice Identification Disabled = 0 0 2 1
Message Play when alarm call is
answered = 1
Play when (*9) is entered =2
B Line Receive Level - 0 9 6
C Microphone Level - 0 9 5
D Relay 1 Options ON when unit is on = 0 0 2 2
ON when call is answered = 1
ON when DTMF code (#81) is
sent = 2
E Relay 2 Options ON when unit is on = 0 0 2 0
ON when call is answered = 1
ON when DTMF code (#82)is
sent = 2
F Relay ON Time D x 2 seconds 1 9 2
Table 5 - Audio Level and Relay Settings

To hear an audible playback of the audio level control & relay settings, enter the following sequence:

* 7
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3.9. Telephone Line Settings

3.9.1. DTMF Transmit Level (A)
The DTMF transmit level can be adjusted. It is recommended that this feature is not altered from the
factory default setting unless the unit is having difficulty dialing.

NOTE: This feature has been included for international telecommunication standards.

3.9.2. Busy Tone Cadence (B)

Some PABX systems have an unusual busy tone cadence that will not be detected by the default
setting. This setting can be changed if the unit is connected to a PABX that has a busy tone consisting
of short pulses or tone bursts.

3.9.3. Programming the DTMF & Busy Tone Settings

To program the telephone line settings, once values are defined, enter the following complete
sequence:

# PIN # 8 A B *

Setting Formula Minimum Maximum Default Value

A DTMF Transmit Level A x 1dB 0 9 5
B Busy Tone Cadence 210ms - 750ms = 0 (long beeps) 0 1 0
60ms - 750ms = 1 (short beeps)
Table 6 - DTMF & Busy Tone Settings

To hear an audible playback of the audio level control & relay settings, enter the following sequence:

* 8

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3.10. Remote Phone Monitoring System (RPMS)

The unit comes with a built in auto self-test and health check reporting feature. Designed to test and
report system information to a remote communication centre at regular periods.

3.10.1. Reporting Conditions

The unit will make a health check report when the following conditions are valid:

 After an alarm call has been raised.

 If a power failure has been valid for 20 minutes.
 If a telephone line failure has been valid for 20 minutes.
 If the backup battery level is low.
 When any of the fault reports are rectified and healthy for a period of 20 minutes.
 When a manual report is initiated, see section 4.1 for the Manual Report key.
 Automatically as per the periodic report specified in section 3.13.

3.10.2. RPMS Enable

By default RPMS is disabled. To enable the feature enter the following sequence:

# PIN 9 # 7 A *

Setting Formula Minimum Maximum Default Value

A RPMS Enable 0 = Disable 0 1 0
1 = Enable
Table 7 - RPMS Settings

To hear an audible playback of the RPMS enable settings, enter the following sequence:

* # 7
3.10.3. Periodic Reports
If enabled the unit is set to dial out and report it's health check status back to a Remote Monitoring
System. The frequency of which the unit will perform a auto self-test and auto-report is set by the
sequence below:

# PIN 2 # 7 N N *

Setting Minimum (Days) Maximum (Days) Default Value (Days)

NN RPMS Enable 01 30 03
Table 8 - RPMS Settings

To hear an audible playback of the RPMS enable settings, enter the following sequence:

# 0 7 *
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3.11. Scream Detection Settings

Scream detection is a feature that when enabled will automatically raise an alarm call when and if it
detects a scream of a person who is in distress.

3.11.1. Scream Detection Enable (A)

By default the scream detection feature is disabled. To enable the feature select either '1' or '2' for this
setting. By choosing '2' you are only allowing the feature to function when the unit has an external
power supply present, and will not function when the power has failed and is in battery backup mode.

3.11.2. Duration (B)

The duration sets the minimum time required for the unit to detect a scream.

3.11.3. Level Threshold (C)

The level threshold sets the minimum level (dB) required for the unit to detect a scream.

3.11.4. Programming the Scream Detection Settings

To program the scream detection settings, once values are defined, enter the following complete
sequence:

# PIN 5 # 0 A B C *

Setting Formula Minimum Maximum Default Value

A Scream Detection Disable = 0 0 2 0
Enable Enable = 1
Enable only if power supply
present = 2
B Duration 1 second = 1, increments by 1 9 1
250ms per step, where 9 = 3
seconds
C Level Threshold 80dB = 1, increments by 2 dB 1 9 1
per step, where 9 = 96dB.
Table 9 - Scream Detection Settings

To hear an audible playback of the scream detection settings, enter the following sequence:

# 5 0 *

3.12. Reset to Factory Default

To reset programmable setting to factory default, enter the sequence below:

# PIN 0 # 9 9 9 *
NOTE: This feature does not revert the voice identification recording, scream detection and RPMS
programmed values to the factory default settings.

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4. Operation

4.1. Membrane Keypad Buttons

KEY Name Description
ON/OFF Switch between standby mode and unit ON mode

Alarm Simulate an Alarm Call

Information Dials the Get Number to obtain the line number the unit is connected to

Manual Manual System Fault Report (If enabled, refer to section 3.10.2)
Report
# / Start Commence programming sequence when in standby mode. Including
other operations.
* / END End programming sequence when the unit is in standby mode. Including
other operations.
Table 10 - Membrane Keypad Buttons

4.2. Raising an Alarm Call

To make a call press the 'Alarm' button on the units onboard keypad or close the alarm button dry
contacts connected to the units Alarm button 1 input. The unit will dial the pre-programmed help
number, or if configured for a HOTLINE as detailed in section 3.4.5 will loop the telephone line.

4.3. Commands
The following commands can be used via the onboard keypad or remotely when you have established
a call with the unit using a touch tone telephone or mobile handset. Commands are sent via DTMF
digits to activate certain features of the telephone as detailed below.

4.3.1. Reset Talk Time / Stop Playback of Digital Voice Message

To reset the Talk Time during conversation, enter the following:

0
4.3.2. Hang Up a Call
To manually hang up the call, enter the following sequence:

* *
4.3.3. Activate Relay Contacts
If the relay contacts have been set to turn on via DTMF code sent as detailed in section 3.8.4, to turn
on each respective relay contact , enter the following individual sequences:

RELAY 1 # 8 1
RELAY 2 # 8 2
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4.3.4. Increase Microphone Level

To increase the microphone level during a conversation, enter the following:

3
4.3.5. Decrease Microphone Level
To decrease the microphone level during conversation, enter the following:

6
4.3.6. Reset All Volumes
To reset the adjustable volumes during conversation to pre-programmed values, enter the following:

8
4.3.7. Reset Unit / Turn Off Battery Supply
To reset the unit or turn off the internal battery supply when the external power has been removed
from the unit, enter the following sequence:

# 6 6 *
The internal battery supply will re-enable when power to the unit is re-instated.

5. LED Diagnostic Indicators

The onboard LEDs will illuminate to indicate state of events as detailed below:

LED NAME LED COLOUR 'ON' STATE

CALLING AMBER When an alarm button call has been acknowledged and
unit starts to dial out.

SPEAK GREEN When an alarm call has been answered and is ready for
communication.

Table 11 - LED Diagnostic Indicators

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6. Automated Self Diagnosis

The EM-1 performs self diagnostic checks. If the unit detects a problem, an audible message will play
through the speaker to alert people of the problem.

6.1. Power Supply Check

The unit will continuously check the power supply input voltage. If the power drops out then the unit
will remain powered from the internal backup battery. The following audible message will play every
20 minutes to alert of a power failure:

"Power supply test failed. Please report this failure to building management immediately".

6.2. Telephone Line Check

The unit will continuously check the telephone line voltage. If the telephone line voltage drops then
the following audible message will play every 20 minutes to alert of a telephone line failure:

"Telephone line test failed. Please report this failure to building management immediately".

6.3. Battery Check

When there is no power, the unit will monitor the battery voltage. If the battery voltage reaches 4.2V
the unit will report the power failure every twenty minutes.

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7. Unit Testing Procedure

7.1. Test the Programmed Help Number

1. Press the ALARM button on the units onboard keypad.
2. The telephone line will turn ON and the CALLING LED will illuminate.
3. The unit will dial the first help number.
4. If the call is not answered, the unit will dial the second, then third help numbers until the call
is answered.
5. Once the call has been established the SPEAK LED will illuminate and you can begin
communication.
6. To end the call, press the ON/OFF button.

7.2. Dial a Telephone Number and Test the Telephone Line

To dial any telephone number directly from the unit's keypad follow the steps below:

1. Press the ON/OFF button on the membrane keypad.

2. The telephone line will turn ON and the CALLING LED will illuminate.
3. Using the numeric keys on the membrane keypad, dial the telephone number you wish to call.
4. Once the call has been established the SPEAK LED will illuminate and you can begin
communication.
5. To end the call, press the ON/OFF button.

7.3. Speaker and Microphone Test

To test the speaker and microphone ensuring they are functioning correctly follow the steps below:

1. Enter the following sequence from the units keypad:

# 3 2 *
2. The unit will play a series of beeps from the speaker. You will need to wait until the unit has
stopped playing these beeps for the result to be heard. It will either playback an "Acoustic Test
Passed" or Acoustic Test Failed" message.

PLEASE NOTE: In order for this test to pass you must ensure there is no background noise and
the speaker and microphone are within 10cm of each other.

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8. Troubleshooting
If a problem is encountered with this product, before returning it for repair, please check for the
following.

PROBLEM SOLUTION
Power supply fault Test the Input Voltage to the unit
1. Connect a DC meter across the power input terminals
2. Ensure the voltage is within specification specified in section
9.1.
Telephone line fault Test the standby telephone line voltage
1. Connect a DC meter across the line terminals
2. PABX line voltage should read 24V DC
3. PSTN/NBN line voltage should read 48V DC
Test the ON telephone line voltage
1. Turn the unit on by pressing the ON/OFF button
2. Connect a DC meter across the line terminals
3. Line voltage will be approximately 7V - 12V DC
No dial tone  Check the telephone line voltage
 Service may have been disconnected from the service provider.
 Try connecting a standard telephone handset across the line to
test for dial tone.
 If the unit automatically dials when the line is ON the line is
connected to a HOTLINE. Refer to section 3.4.5 for further details.
Alarm button does not work  Ensure the Alarm button is wired to the switch contacts correctly
and that there is no open circuit condition.
 Alarm button needs to be a dry contact connection.
'i' (Information Button) not working  By default, this will prompt the unit to dial the information
number (12722123), which if connected to Australia's Telstra
network will retrieve the telephone number of the line the unit is
connected to.
 Please note that this feature will not work if connected to a PABX
system.
Line receive signal too low  If the unit does not auto-detect the call takers voice and proceed
to play the units identification message when an alarm call has
been made or the signal level at the units speaker during
conversation is too low please refer to section 3.8.2 to increase
the line receive signal level.
Noise on the telephone line  Noise is usually induced from the trailing cables.
 Microphone leads may be too close to high voltage cabling.
 If an external speaker/microphone is installed, disconnect, make
a call, if the noise has gone, re-route the microphone cable away
from other wire looms.
 Swap the telephone line to another pair of wires.
 Earth the shield of the trailer cable.
Acoustic feedback  Acoustic feedback will occur if the speaker and microphone are
installed less than 60mm apart. When installing the unit utilizing
the built-in internal speaker and microphone, ensure the unit is
mounted flush on the panel and panel cutouts are in line with the
speaker grill and microphone cutouts of the EM-1.
Table 12 - Troubleshooting

Please note under no circumstances should you attempt to repair this product at a circuit board level
yourself as this will void the warranty.

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9. Reference

9.1. Technical Specifications

Operating Voltage 10V-30V (DC), 9V-20V (AC)
Use Design-Com Technologies Emergency Lighting (emLIGHT) equipment for
a 12V DC emFONE feed for prolonged battery backup time in the event of
power failure.
Standby Current 10mA
Operating Current 200mA (Maximum)
Telephone Line Voltage 24V - 50V DC
Telephone Line Current 20mA - 90mA
Dialing Method DTMF
Relay Contact Rating 2A/30VDC
Battery Backup System Nickel-Metal Hydride (Made in Germany) - Operating Life 5 Years
Battery Operating 12 Hours (Standby), 2 Hours (Continuous Talk Time)
Speaker Volume Programmable - 80dB at 1 meter 425Hz
Speaker 8Ω 1W
Microphone 2K Impedance, operating range 5 meters
Alarm Button Dry Contacts
Operating Temperature 0°C - 75°C
Dimensions 157mm x 80mm x 19.5mm
Manufactured Melbourne, Australia
Table 13 - Technical Specifications

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9.2. Dimensions
9.2.1. Top and Side View

Figure 2- Top and Side View

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9.2.2. Stud Mounting & Grill Cut-out Positioning

NOTE: Speaker and Microphone grill cut-outs to be 2mm minimum.

Figure 3- Stud Mounting & Grill Cut-out Positioning

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9.2.3. Installation using Mounting Clips

NOTE: Only for use with previous emFONE case Installations. Please follow the new stud
mounting dimension detailed in section 9.2.2 for all new installations.

Figure 4 - Installation using Mounting Clips

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9.2.4. External Microphone and Speaker Stud Mounting and Dimensions (Optional)

This optional kit comes complete with a shielded 3 metre speaker and microphone lead for
installations away from the EM-1 unit. Dimensions for stud mounting of the external
speaker and microphone are detailed below.

Figure 5 - External Microphone and Speaker Kit Stud Mounting and Dimensions

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10. Maintenance

10.1. Replacement Parts

If the product is out of warranty, replacement parts can be purchased to allow for sub assembly
replacements.

The table below details the items that can be purchased for this product:

PART NUMBER DESCRIPTION

SR-EM/BAT EM-1 Backup Battery
SR-EM-SPK/8R Internal 8 Ohm Speaker (Inc. Wire Connection)
EM-SPK/MIC External Microphone & Speaker Kit
Table 14 - Replacement Parts

11. Safety and Handling Precautions

CAUTION - Permanent Damage will occur if the input/supply voltages

exceed the maximum levels specified. Take care to avoid static damage to
any component on this product. Transport and/or store the product in its
protective static-free packaging until required. When handling an exposed
circuit board, avoid touching its connector pins and handle the board by its
edges only. All high voltage areas, if present, will be displayed with a
danger/caution label, please observe and stay clear of these areas.

12. Warranty
Before calling a Service Technician please carefully examine the operating instructions and the
warranty terms and conditions. For details on the Design-Com Technologies Warranty Procedure,
please visit http://www.designcom.com.au

13. Contact
For contact details please refer to http://www.designcom.com.au

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MADE IN AUSTRALIA

www.emfone.com