JOB DESCRIPTION

Application and Integration Specialist

Manager, Client Services & Business
Department: IT Services Reports to:
Applications
Effective Date: September 2019 Supersedes: NEW
Classification: CUPE Inside, Class 7 Job Evaluation Date: September 2019 (pre-evaluation)
POSITION SUMMARY:
Responsible for supporting our corporate application portfolio, integrating applications from different vendors, and creating
custom enhancements and reports. The job will also oversee projects, work directly with customers to understand their
requirements, develop user and technical documentation, and evaluate new software.
DUTIES & RESPONSIBILITIES (not limited to):
 Partner with customers on all project phases (requirements, design, development, testing, deployment) to provide
solutions that are innovative, comprehensive and meet their needs
 Design, develop, test and maintain high-quality application and integration solutions.
 Enhance enterprise systems to rationalize single function applications by leveraging integration opportunities
 Develop integration scripts at the application, database and web level using programming language and manage using
version control
 Monitor application performance to project future growth and expansion requirements, implement corrective actions, and
advise of any systems or hardware constraints
 Develop and enhance user interfaces and forms using industry standard methodologies.
 Create application programming interface (API) standards and procedures.
 Author and maintain standard application lifecycle documentation for every solution including architectural overviews,
technical specifications, system models, and workflow diagrams
 Provide regular project and status reports, identify risk and issues, perform feasibility and cost benefit analysis, create
statements of work, and develop or contribute to strategy documents and roadmaps
 Plan and manage solution installations, configurations, testing, deployments, upgrades and backups
 Develop knowledge of corporate systems and their relationship to other applications to ensure data integrity, and to avoid
redundancy and duplication
 Create or work with vendors to develop data extracts, reporting, and business intelligence and analytics
 Maintain a good working knowledge of industry standard query and reporting solutions, and report writing tools to
maximize the value of corporate data
 Create “how-to” and training materials, and train customers and team members
 Research and evaluate existing and emerging technologies and solutions
 Participate in system recovery and restoration initiatives to support backup, recovery and business continuity activities
 Work safely and in compliance with relevant statutes and regulations and within the safe work procedures and directives
as established by the District
 Related duties as assigned
MINIMUM EDUCATION, EXPERIENCE & QUALIFICATIONS:
 Completion of a post-secondary program in information technology, computer science or a related program
o Professional certification in information technology or Product certifications would be considered assets
 3-4 years of demonstrated experience with enterprise-level solution implementation and integration architecture or a
combination of related education and experience; experience must include work with multiple hardware and software
systems (e.g., servers, operating systems, virtualization, storage, networking and cloud computing)
 Advanced knowledge and experience with SQL Server (incl. SSRS, SSIS), and an understanding of integration protocols
and technologies
 Skilled in software solution design and management techniques
 Experience with programming languages, scripting tools and web-based development (e.g., Java, JavaScript, HTML,
XML, PHP, REST)
 Demonstrated experience with industry standards and best practices, development and test methodologies, requirements
analysis, architectural design, and workflow and business process modeling
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 Project management and/or team lead training would be considered an asset
 Demonstrated ability to work independently or as part of a group, and effectively interact with others, possessing
exceptional communication and interpersonal skills
 Demonstrated success in handling a number of ongoing/ simultaneous projects
 Valid Ontario Driver’s license
DECISION MAKING & INDEPENDENCE:
This job works under the general direction of the Manager, Client Services & Business Applications and within the framework
of the District’s departmental, division, branch policies, directives, guidelines and objectives. This job will:
 Display a keen desire for continuous learning, advise on new technologies and trends, and develop the skills needed to
support the current and future application portfolio
 Create procedures, processes, forms, and end-user how-to documents, and provide input on policies
 Protect the confidentiality and security of corporate and personal information, systems and infrastructure (e.g., payroll,
HR, finance)
 Architect, design, develop and test solutions using industry standards and best practices, and adhere to industry
regulations such as PIPEDA and CASL
 Be able to anticipate and identify impacts and issues to take corrective action, adjust priorities and meet project
commitments
This job will also:
 Exercise discretion and independent judgement to determine and manage work activities where past practices may not
exist
 Exercise judgement in handling sensitive data sets and information
FINANCIAL RESPONSIBILITY
 Participate in budget planning by providing options and costs on specific items
 Provide accurate and timely information and financial analysis in support of department initiatives
SUPERVISORY RESPONSIBILITY:
This job is not directly responsible for the management of supervision of other employees, but may provide oversight to
summer students.
When working on projects, this job may be the project lead and be responsible for oversight of the project deliverables from
other staff members – monitoring tasks, deadlines, etc.
CONTACTS:
 Regular interaction with the management team and users from municipalities and libraries participating in the shared
Information Technology initiative
o Review project and request timelines, requirements, scope of work, implementation, testing and completion
criteria with department members, vendors and customers to reach consensus on project deliverables.
 Interact with the public, other governments and vendors as required (i.e., best practices research, sourcing products,
collaboration)
PHYSICAL / PSYCHOLOGICAL DEMANDS & WORKING CONDITIONS:
 Typical office environment using a computer with multiple monitors for extended periods of time
 Physically able to install and configure various types of computer hardware and software
 Majority of work is performed during regular business hours, however, some work may be required after business hours
and weekends to meet operational needs
 Participation in the mandatory on-call/ standby duties on a rotational basis, as required
 Occasional business travel to various locations within Muskoka
HEALTH & SAFETY RESPONSIBILITIES (for workers):
 Work in a safe manner that is in compliance with the Occupational Health & Safety Act and policies / procedures of the
District
 Participate in health and safety-related training
 Wear or use the required protective equipment, clothing and/or devices
 Report injuries, hazards, or equipment defects

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