A. About J2ME Mobile Banking Application
A. About J2ME Mobile Banking Application
3. How do I know if my wireless device has Internet access? 4. Is J2ME Mobile Banking supported on all mobile operators? 5. What activities can I perform with Mobile Banking? 6. Will I be charged for using J2ME Mobile Banking? 7. How do I login to J2ME Mobile Banking Application? 8. How do I logout of J2ME Mobile Banking Application? 9. What if I get disconnected or my mobile phone switches off while performing a transaction? 10. What if I get an SMS or a call while performing a transaction? 11. Can I access FB Mobile Banking when I am on national roaming? 12. What if I want to change my mobile phone device? 13. What if I change my mobile number? 14. Are there any transaction limits to the transactions I can perform? B. FAQs: Download Application: 1. How do I download 'J2ME Mobile Banking'? 2. What are the ways of downloading? 3. How do I know whether my mobile is Java enabled? 4. While downloading, I get a message saying "Untrusted Application". What should I do? 5. Where will 'J2ME Mobile Banking Application' get downloaded on my phone? 6. What if I delete/uninstall 'J2ME Mobile Banking Application' from my mobile phone by mistake? C. FAQs: Installation: 1. What are the pre-requisites J2ME Mobile Banking Application? 2. How do I install J2ME Mobile Banking Application? 3. How do I Activate J2ME Mobile Banking Application? 4. How quickly can I get my 'J2ME Mobile Banking Application' service activated? D. FAQs: After Installation: 1. Can I change my 'J2ME Mobile Banking Application' PIN? 2. What if I forget my 'J2ME Mobile Banking Application' PIN? 3. How do I unlock my application? 4. What if I lose my mobile? 5. Can anyone else use 'J2ME Mobile Banking Application'? 6. What are the channels available in 'J2ME Mobile Banking'? TOP A. FAQs about Application: 1. What is Mobile Banking? With Mobile Banking at Federal Bank, you can use your Java enabled phone to view your account balance, transfer money and many more. 2. Does my mobile phone support J2ME Mobile Banking? * Please refer to your phone manual or manufacturer's website to verify if your handset is a Java enabled one. * You can view the list of compatible handsets by clicking here. * In case you do not know your handset model, please check the phone manual provided with the same. The handset model/number may be printed beneath the battery inside the handset.
* Some corporate Blackberry phones may not allow installation of 3rd party applications. * Currently, J2ME Mobile Banking is not supported on Apple iPhone. But GPRS Banking is possible. 3. How do I know if my wireless device has Internet access? Contact your wireless service provider to confirm that your wireless device has Internet access. Your wireless service provider may charge a fee for it's services, so ask for details on fees and charges. 4. Is J2ME Mobile Banking supported on all mobile operators? Kindly call our given customer support center numbers to verify about supported operators. 5. What activities can I perform with Mobile Banking? With Mobile Banking, you can use your wireless device to perform the following services: * Balance Enquiry * Mini Statement * Cheque Status Enquiry * Fund Transfer 6. Will I be charged for using J2ME Mobile Banking? As of now the service is offered at free of cost. However, please bear in mind that standard GPRS download/access rates will be applicable as per your telecom if GPRS is the mode of communication or SMS charges will apply if SMS is the mode of communication. If the SMS is sent to premium short code, then premium SMS charges are applicable. 7. How do I login to J2ME Mobile Banking Application? Click on the J2ME Application Mobile icon in your mobile phone's 'Application' folder. Select the GPRS / SMS channel to chose the channel to make your bank transactions. Type in your User ID and your MPIN to log into J2ME Mobile Banking. 8. How do I logout of J2ME Mobile Banking Application? At any stage, while browsing through J2ME Mobile Banking Application you can logout by clicking on the Main Menu > Logout option. 9. What if I get disconnected or my mobile phone switches off while performing a transaction? You can simply reconnect to J2ME Mobile Banking and verify your transaction history to check if the transaction has been successfully executed. 10. What if I get an SMS or a call while performing a transaction? On most handsets, you can answer the call or read the SMS while J2ME Mobile Banking continues to run in the background. After you have finished your call, you can resume banking on J2ME Mobile Banking. For certain handsets however, you may need to re-open the application and login again. 11. Can I access Federal Bank Mobile Banking when I am on national roaming? Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access J2ME Mobile Banking anywhere in the country. You might be charged special roaming rates for using GPRS.
12. What if I want to change my mobile phone device? You will have to re-download J2ME Mobile Banking Application on your new handset. Follow the set of download instructions. The customer is required to request the bank to re-activate the application and inform the Bank of the same. 13. What if I change my mobile number? J2ME Mobile Banking Application will not allow to perform the login or bank transactions. The customer is required to apply again at the branch for changing the mobile number. 14. Are there any transaction limits to the transactions I can perform? Yes. Transaction limits are defined by RBI on mobile banking. At present it is Rs50000 per day and Rs200000 per month. All transactions are authorized with One Time Password(OTP), sent to customer's registered mobile phone. The phone should have the capability to show OTP flash message on top of the mobile screen. TOP B. FAQs download Application: 1. How do I download Federal Bank Mobile Banking? Step-1. The customer receive the SMS Message while registered to 'J2ME Mobile Banking'. You will receive an SMS from the bank with the download URL for 'J2ME Mobile Banking'. Step-2. Click on the link in the message. Step-3. A Web page will prompt you click on link to download the application. Step-4. The application starts downloading to your mobile. 2 What are the ways of downloading? The customer can download the application by typing the URL https://mobile.federalbank.co.in/j2me/ in mobile browser. Customer can also visit the Internet website(https://mobile.federalbank.co.in/) using his computer, download the application to the computer and transfer the application to phone by using data cable, memory card, Bluetooth etc. 3 How do I know whether my mobile is Java enabled? To check whether your phone is Java-enabled, please refer your phone book manual or the phone manufacturer's website. [If you can download games through your mobile phone, your mobile is Java-enabled]. 4 While downloading, I get a message saying "Un-trusted Application". What should I do? Please select 'Yes' for this option. This option is specific to the mobile device and will not affect the application or mobile phone. 5 Where will 'J2ME Mobile Banking Application' get downloaded on my phone? The downloaded applications are stored in a particular folder of the handset, specific to each device. Typically it should reside either in the Applications or Games folder of your phone.
6. What if I delete/uninstall 'J2ME Mobile Banking Application' from my mobile phone by mistake? You will need to re-download the application on your handset. Please follow the download process
and continue banking. TOP C. FAQs: Installation Application: 1. What are the pre-requisites for J2ME Mobile Banking Application? You need to have a Java-enabled handset. Please check compatibility of your model by clicking here. Your mobile phone & phone number needs to be registered for 'J2ME Mobile Banking. 2. How do I install J2ME Mobile Banking Application? Step-1. The customer receives an SMS Message while registered to 'J2ME Mobile Banking'. You will receive an SMS from the bank with the download URL for 'J2ME Mobile Banking'. Step-2. Click on the link in the message. Step-3. A Web page will prompt you to click on link to download the application. Step-4. The application starts downloading to your mobile. Step-5. The message 'Application Untrusted, Continue?' will appear as this is 3rd party software Application for your phone... Choose 'Yes' and continue. Step-6. You will be prompted to choose Phone Memory or Mobile Memory for installing the application. Choose as per your choice and click 'OK'. Step-7. This will install the application automatically and the 'J2ME Mobile Banking' Federal Bank icon will appear in the Applications or Games menu (depending on your phone model). 3. How do I Activate J2ME Mobile Banking Application? The customer is required to activate his/her 'J2ME Mobile Banking Application' from the handset. The user is not able to see the Login menu unless the application is activated. The user is required to activate the application before login. Once application is activated user can use login menu to login to the system.
4. How quickly can I get my 'J2ME Mobile Banking Application' service activated? This depends on GSM Operator. TOP D. FAQs: After Installation Application: 1. Can I change my 'J2ME Mobile Banking Application' PIN? Yes. Application provides you the option of changing your PIN. 2. What if I forget my 'J2ME Mobile Banking Application' PIN? Your Application will get locked after three consecutive wrong tries. To unlock it, please contact the bank customer service. 3. How do I unlock my application? To unlock the application, please follow this procedure: 1. Call our 24-hour Customer Care and request unlock. 2. The customer is required to provide the information for verification. 3. After verification, Bank's Customer Care executive will tell you the unlocking code. 4. What if I lose my mobile? If you lose your mobile:
1. Call our 24-hours Customer Care. 2. Provide details for verification of your identity. 3. Request blocking the 'J2ME Mobile Banking'. 4. You can download the same application once again, on your new phone. 5. Can anyone else use my 'J2ME Mobile Banking Application'? The application will not allow others to use your mobile handset perform bank services. The application is installed with identity of original handset owner. The application does not allow other user to login with his/her credentials.
6. What are the channels available in 'J2ME Mobile Banking'? The user can use GPRS or SMS channel to perform the bank service transactions.
Sms:
SMS Banking initiatives permit you to access your Bank accounts and carry out various banking enquires. If you have a mobile phone, you can use the SMS facility and conduct the following operations using the messaging services of your service provider. Balance Enquiry Mini Statement Cheque Status Enquiry What is SMS Banking? SMS Banking is one the Federal Bank retail banking channels, which allows customers to do banking activities from their mobile phone using SMS Technology. Federal Bank's mobile banking keeps its valued customers updated with their bank account details, enables them to request for their account information and make request to know the status of cheque presented. What is the difference between SMS alert service and SMS Pull enquiry and request? SMS alert service keeps you informed/ updated about the significant activities/ transactions taken place in your account(s). For example you can receive SMS Account Balance alerts (Daily, Weekly or Monthly) or get alert whenever any debit or credit transaction(s) happen in your account for the configurable amount. SMS Pull - enquiry enables the bank's mobile banking register to check his/ her account balance or last few transactions for his/ her account(s) by just sending a message to 919895088888 or bank's short code 5676762( Domestic customers only - Premium SMS charges applicable). For balance enquiry in you account: Format:BAL<space><Account Nickname> to 919895088888 or 5676762 (Premium SMS charges applicable)
<Account Nickname> = SB+<Your Account Number> <Account Nickname> = CD+<Your Account Number> etc.. e.g. BAL<space>SB1234 to 919895088888 or 5676762
Account Nickname: Logon to customer website and verify the account nickname for your list of accounts How can I apply for SMS Banking? It is a very easy process. Visit our https://mobile.federalbank.co.in from your desktop browser. This will open the customer module where you can click on the "How to Register?" and download the form, fill the details and just walk in to your nearest branch or apply for the Mobile Banking service by duly filling the Mobile Banking application form in the branch. Are all Federal Bank customers eligible to apply for this service? Yes. The service is available to all Federal Bank customers with Current or Saving accounts. TOP On which phones will this service work? SMS Banking service works on all mobile phones that support SMS technology. How can I use the SMS Enquiry and Request services? Compose a new SMS text message as per the sample messages on the SMS Banking User Guide and send it to 919895088888 or 5676762( Premium SMS charges applicable). You can save all the text formats you need under the "sent item" on your mobile phone for your future use. Do I need a MPIN to use the service? No MPIN is required to enquire on accounts. Whom do I contact if I face problems with accessing the SMS service? You can either call us on 1800-425-1199/1800-420-1199(toll free) or visit your nearest Federal Bank branch. An international customer can call us on +91-484-2630994. List of SMS Pull Services: Enquiry: Balance Enquiry <Service Code> <Acct. Nickname> Mini Statement <Service Code> <Acct. Nickname> Cheque Status Enquiry <Service Code> <Acct. Nickname> <cheque number> Request: TOP List of Service Codes: Enquiry Service Name Balance Enquiry Mini Statement Service Code Sample Request BAL TXN BAL SB3502 TXN SB1131 CPS SB1404 123456
Gprs:
A. General
y Who can use GPRS Banking? B. How to use GPRS Banking y Do I need a special Access Code or PIN? y Where can I use GPRS Banking in India and overseas? y I've got User Id and PIN, but how do I sign on to GPRS Banking? C. Accounts/Transactions y What kind of transactions can I do using GPRS Banking? D. Technical Problems y How secure is GPRS Banking? y What is "GPRS"? y How does GPRS Work? y What if my phone battery discharges while I'm doing my banking? y What if the Mobile Banking service goes down while I'm doing my banking? TOP A. General Who can use GPRS Banking? Any Federal Bank customer can use GPRS Mobile Banking: y Registered with Federal Bank for Mobile Banking services, y Telecom operator supports GPRS Services and y They have GPRS enabled phone. Because you can use the bank services like enquires, payments and requests using GPRS Banking, you will only have access to your accounts for which you are the owner and have sole authority to operate. B. How to use GPRS Banking Do I need a special Access Code or MPIN? Yes, each time you use GPRS Banking you will be required to enter your User ID and MPIN. When you register for GPRS Banking, you'll use your customer number as your User ID and receive a randomly generated temporary mobile banking PIN by post. When you sign on to Mobile Banking for the first time, we recommend you to change your default User ID and MPIN. Your GPRS Banking MPIN must consist of numbers only and must be 4-digits, e.g. 1234. If you want to change your MPIN, you can simply change it by selecting 'Change MPIN' on the GPRS Banking menu. TOP Where can I use GPRS Banking in India and overseas? You can use GPRS Banking anywhere that Telecom's GPRS network provides coverage. Telecom's GPRS network operates alongside Telecom mobile's existing analogue and digital networks, and offers broad coverage in all places. There are areas which you will receive a stronger signal than others such as metropolitan areas. Also in some instances, such as hills, valleys, trees, tunnels or buildings which may distort or block the signal, and hence have problems with coverage. I've got User ID and MPIN, but how do I sign on to GPRS Banking? To access GPRS Banking via a Telecom mobile phone, simply follow these easy steps: y y y y Select the 'WEB' option on your Telecom mobile menu Select 'Options' -> Navigate Options -> Go to web address Type the Federal Bank GPRS Banking URL https://mobile.federalbank.co.in 'Connection to server needed?' Click 'Yes'
y Displays Connecting to via (default selected) y Federal Bank GPRS Mobile Banking login screen displays y Enter your Mobile Banking User ID y Enter your Mobile Banking MPIN y On entering the correct MPIN it will take you to the services option and you can select the service you require from the on-screen menus. y In the case of fund transfer, an auto generated OTP flash message will be sent to your mobile. C. Accounts/Transactions What kind of transactions can I do using GPRS Banking? You can view your account balances, see up to your last few transactions for each account and even transfer funds between accounts. TOP D. Technical Problems How secure is GPRS Banking? You will enjoy a similar level of security that we have established with our other online services. GPRS Banking offers the security of a secure 128 bit encrypted connection to ensure that your transactions via GPRS Banking are protected. What is "GPRS"? The General Packet Radio Service (GPRS) is a new non-voice value added service that allows Mobile Phones to be used for sending and receiving data over an Internet Protocol (IP)-based network. GPRS as such is a data bearer that enables wireless access to data networks like the Internet, enabling users to access E-mail and other Internet applications using Mobile Phones. With GPRS you can enjoy a continuous wireless connection to data networks (Internet) and access your favorite web sites, entertainment services and other web applications. How does GPRS Work? GPRS is packet based, wherein GPRS data is handled as a series of "packets" that can be routed over several paths through the network, rather than as a continuous bit-stream over a dedicated dial-up connection. With GPRS, the information is split into separate but related "packets" before being transmitted and reassembled at the receiving end. The Internet itself is an example of a packet data network, the most famous of many such network types. In second-generation mobile networks, calls are handled using traditional circuit-switching technology. A dedicated "circuit", or "timeslot", is allocated between two points for the duration of a call. No other phone can use this circuit during the call, regardless of whether any data is being transmitted or not. GPRS standard is delivered in a very elegant manner- with network operators needing only to add a couple of new infrastructure nodes and making a software upgrade to some existing GSM network elements. TOP What if my phone battery discharges while I'm doing my financial transactions.? All of the banking transactions you made before your phone battery discharged should have gone through. To check that the last transactions you made have gone through, you can sign
on to GPRS Banking once your battery is charged to check your account balances and the record of the last transactions you made. Note: Check your past financial transactions done within 24 hours clicking the menu [Past Financial Txn (Within 24 hrs)]. What if the Mobile Banking service goes down while I'm doing my banking? Mobile Banking is designed to cope with a large number of users and has a back-up system. However, in exceptional circumstances, Mobile Banking may become unavailable while you're using the system. Once Mobile Banking is up and running again, you can sign on and check your account balances and the record of the last transaction you made. Note: Check your past financial transactions done within 24 hours clicking the menu [Past Financial Txn (Within 24 hrs)].
1. Beware of Virus Do not download any software or game application without verifying its security and privacy features from the website. To protect from the virus use anti-virus software: Install anti-spyware software in your mobile phone. Delete junk messages and chain messages Do not access any URL that you are not sure about. Do not download any file from sites that you are not sure about. 2. Configure the PIN for you mobile handset All the mobile handsets have the optional feature of a PIN which can be set up. Once you switch on the mobile phone, the PIN is validated to use your mobile handset. 3. Update your mobile handset with latest software The manufacturer or dealer of your mobile may provide updated software for your mobile phone regularly. You must check the availability of software updates regularly from the website. 4. Do not share your mobile handset Do not forget the following if you have to share your mobile handset or send it for maintenance: Clear the browsing history time to time Do not allow access to your mobile phone by others before logging out from sites. Remove the temporary files and the cache file from your handset regularly. 5. Do not share your MPIN with anyone. Its highly suggested that you should not share your MPIN with anyone for security reasons. 6. Do not leave your Mobile Banking application session unattended. Always log off from your session. Do not close the application in middle by exiting from browser, instead do logout and then close the browser.
FAQ: Ddoes Does and does nt:nd Don't to Secure your Mobile Phone Never connect your mobile phone through an unsecured Wi-Fi connection available in public places such as airports etc. Don't open every SMS / MMS as it may contain viruses, especially from unknown sources. Never accept offers such as caller tunes or dialer tunes from unknown sources. Try and avoid using Bluetooth in public places, as someone can access your confidential data / information. Never open / download emails or attachments from unknown sources. Be careful about the websites you are browsing. If it does not sound authentic, do not download anything from it. Change your MPIN periodically Observe the padlock symbol on the bar of the browser to ensure that the site is running in secure mode. Use of pin: y Always choose unique MPIN numbers only. Avoid choosing MPIN that are obvious birthdays and telephone numbers, etc. Destroy the MPIN mailer after memorizing or changing the PIN after first usage. Your MPIN should be 4-digits number. Do not use a MPIN that contains part of your account number. Do not disclose your Mobile Banking PIN to anybody, not even to a Bank employee.
Security: We are committed to provide secure mobile banking experience. We strive to utilize state-ofthe-art technology to protect your financial information. We employ a wide range of security features for our website. 128-bits Secure Socket Layer Encryption Two levels of PIN for executing Transactions Online Our systems are protected at all times by a powerful firewall List of mobiles: 1. List of Nokia Mobile Phones 2. List of LG Mobile Phones 3. List of Motorola Mobile Phones 4. List of Samsung Mobile Phones 5. List of Sony Ericsson Mobile Phones 6. List of PDA Mobile Phones 7. List of BlackBerry Mobile Phones 8. List of Spice Mobile Phones
1. List of Nokia Mobile Phones 2626 2660 2760 2650 N95 3108 2652 3100 3530 2760 3300 5310 3230 5070 5700 5140 5610 6085 6070 N95 6100 6085 6020 6151 6111 6080 6260 6133 6120 6280 6220 6136 6670 6267 6230 6708 6300 6270 6822 6620 6301 7170 6810 N93i 7390 7390 6630 9300 2600 7710 6820 Classic 3109 7260 5140i Classic 35006120 5500 Sport Classic Classic 6121 5500s 6500 Slide Classic 6500 7250i 7500-prism Classic 7900 Crystal 8600 Luna 7900-prism Prism 8800 Arte E50 E51 E70 E90 N75 N91 N95 8GB 8800 Sirocco 8910i E60 E65 E90 N76 ngage N92 E51 E61 E6LI N70 N75 N77 N93
3109 3120 3650 5200 5300 6021 6086 6101 6125 6263 6282 6290 6555 6660 6680 7200 7360 7373 7600 9500
3110-Classic 2626 2630 3200 3660 5200 5300 5700 6030 6086 6103 6108 6126 6151 6233 6288 6610 6681 7370 7610
2630 3220 3250 5070 5100 5310 6060 6080 6131 6170 6234 6267 6288 6290 N93i 6800 7250 7373 7700 3110 Classic 6110navi 6610i 7500 Prism 8800 Sapphire Arte E50 E65 N73 N81 N90 TOP
3110 Evolve 7710 3500 Classic 6121 Classic 6230i 8800sirocco E61i N71 ngage qd N80 6110 Navigator 7900 Prism 9300i E62 N72 N81 N81 8BG N82
3. List of Motorola Mobile Phones 768 A780 E398 L17e A910 A1200 mov8 E1070 E770 Q 9H L6i K3 RAZR V3xx L9 KRZR K1 ROKR E1 mov220 rizr U9 RIZR Z10 ROKR E8 v270 RIZR Z3 ROKR Z6 V3X v6 v3i W 490 W395 W380 W510
E680 A728 MoSLVR7 PEBL U3 RIZR Z8 rizr_z6 ROKR E6 rokr_e6 SLVR L7 V195
a1200(Ming) A732 KRZR K3 moa1010 PEBL U6 RAZR2 V9 razr2_z9 SLVR L7e v 280 V191
A1010 E680i E895 motorola Z8 Razr RAZR Maxx V6 RAZR2 V8 razr2_v8 ROKR E2 SLVR L9
TOP 4. List of Samsung Mobile Phones A737 A517 C250 C300 Armani E690 D880 Duos C520 E740 E200 E390 i560 E480 E830 i620 E490 F210 J610 E898 i780 L170 E950 L310 M110 i450 M300 P260 J600 M600 U600 L320 P310 X540 M610 U700 Z720 A411 E250 E570 E590 F500 i550 J200 L600 T739 Katalyst T819 U300 F480 E230 E420 F330 F490 J750 L760 P930 U100 X520 Z240 Z630 E210 E790 E890 F250 F700 G600 G800 i710 T439 X530 Z710
5. List of Sony Ericsson Mobile Phones K500 K508 F500i K506 K500i K320 K550i K510i K508i
K660 K810 P900 R306 Radio S600 S710i T650 W550 W580 W660 W850 W910 W960
K530 K790i P1 P910i R300 Radio S500 snv800 T610 W200 W380 W610 W830 W950
K530 K550 K630 K800i M600 P910c T630 V640 W700 W760 W888 W910 Z710
K608 K750i K770 K810i S700 W580 W710 W960 Z320 Z530 Z310 Z750 Z555
K850 P990i S700c T280 W350 W660 W700 W800 W810 W850 Z610 W900 Z250
K618 P1 P800 P990 S700i T270 W200 W300i W830 W880 Z558 W890 W660i TOP
6. List of PDA Mobile Phones a. HTC Mobile Phones P3400 P4350 S310 P6300 Touch Touch Dual Touch Cruise Tytn
b. imate Mobile Phones JAQ JASJAM K-Jam SP5 PDA2 Ultimate 7150 Ultimate 8150 Ultimate 8502 Ultimate 9502
c. O2 Mobile Phones Cosmo X7 XDA IIs XDA Flame XDA mini s XDA IIi XDA Star XDA Orbit II XDA Stellar XDA Stealth
X3 XDA Atom Exec XDA Atom Life XDA Comet XDA Phone
TOP d. HP Mobile Phones iPAQ910C iPAQ610C iPAQ hw6915 iPAQ514 iPAQ rw6815 iPAQ rw6828 iPAQ rw6818
7. BlackBerry List of Mobile Phones Pearl 8110 Pearl 8120 Curve 8320 8830 World Edition 8800 Pearl 8100 8707v 8700c 7100x 7730 7230
S-707n
S-950