Business Studies GR 11 March 2024 Marking Guideline
Business Studies GR 11 March 2024 Marking Guideline
SENIOR CERTIFICATE
GRADE 11
BUSINESS STUDIES
COMMON TEST
MARCH 2024
MARKING GUIDELINE
MARKS : 100
TIME : 1½ Hours
Copyright reserved
Please turn over
Business Studies-Grade 11 Marking Guideline March 2024 Common Test
2
NOTES TO MARKERS
PREAMBLE
The notes to markers are provided for quality assurance purposes to ensure the following:
1. For marking and moderation purposes, the following colours are recommended:
Marker: Red
Senior Marker: Deputy Gre
Chief Marker: Chief en
Marker: Internal Bro
Moderator: DBE wn
Moderator: Pin
k
Ora
nge
Tur
quo
ise
10. No additional credit must be given for repetition of facts. Indicate with a 'R'.
12. The allocation of marks must be informed by the nature of the question,
cognitive verb used, mark allocation in the marking guideline and the context
of each question.
Cognitive verbs, such as:
13. Mark only the FIRST answer where candidates offer more than one answer
for SECTION B and C questions that require one answer.
Business Studies-Grade 11 Marking Guideline March 2024 Common Test
5
14. SECTION B
14.1 If for example, FIVE facts are required, mark the candidate's FIRST FIVE
responses and ignore the rest of the responses. Indicate by drawing a line
across the unmarked portion or use the word 'Cancel'.
NOTE: This applies only to questions where the number of facts is specified.
14.2 If two facts are written in one sentence, award the candidate FULL credit. Point
14.1 above still applies.
14.5 ONE mark may be awarded for answers that are easy to recall, requires
one word answers or is quoted directly from a scenario/case study.
This applies to SECTIONS B and C in particular (where applicable).
15. SECTION C
15.1 The breakdown of the mark allocation for the essays is as follows:
Introduction
Maximum:
Content
32
Conclusion
Insight 8
TOTAL 40
Business Studies-Grade 11 Marking Guideline 2024 March Common
6
15.3 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, -S and/or O').
15.5 Mark all relevant facts until the SUB MAX/MAX mark in a subsection has
been attained. Write SUB MAX/MAX after maximum marks have been
obtained, but continue reading for originality “O”.
15.6 At the end of each essay indicate the allocation of marks for facts and
marks for insight as follows:(L – Layout, A – Analysis, S – Synthesis, O –
Originality) as in the table below.
CONTENT MARKS
Facts 32 (max.)
L 2
A 2
S 2
O 2
TOTAL 40
15.7 When awarding marks for facts, take note of the sub-maxima indicated,
especially if candidates do not make use of the same subheadings.
Remember, headings and subheadings are encouraged and contribute to
insight (structuring/logical flow/sequencing) and indicate clarity of thought.
(See MARK BREAKDOWN at the end of each question.)
15.9 If a different approach is used by candidates, ensure that the answers are
assessed according to the mark allocation/subheadings as indicated in
the marking guideline.
15.10
15.10.1 Award TWO marks for complete sentences. Award ONE mark
for phrases, incomplete sentences and vague answers.
15.10.2 With effect from November 2015, the TWO marks will not
necessarily appear at the end of each completed sentence.
Business Studies-Grade 11 Marking Guideline 2024 March Common
8
The ticks (√) will be separated and indicated next to each
fact, e.g. 'Product development is a growth strategy √, where
businesses aim to introduce new products into existing
markets.'√
15.11 With effect from November 2017, the maximum of TWO (2) marks for facts
shown as headings in the marking guidelines, will not necessarily apply to
each question. This would also depend on the nature of the question.
Business Studies-Grade 11 Marking Guideline 2024 March Common
9
SECTION A
QUESTION 1
1.1
1.1.1 C √√
1.1.2 B √√
1.1.3 C √√
1.1.4 A√√
1.1.5 D √√ (5 x 2) (10)
1.2
1.2.1 takeover √√
1.2.2 lockout √√
1.2.3 regulator √√
BREAKDOWN OF MARKS
QUESTION 1 MARKS
1.1 10
1.2 10
TOTAL 20
Business Studies-Grade 11 Marking Guideline 2024 March Common
10
SECTION B
2.2
CHALLENGES BUSINESS STATE OF
ENVIRONMENTS CONTROL
frequently absent from work due to Micro environment√ Full control√
HIV/AIDS related issues. √
MG Electrical Appliances has lost Market Less/Little control√
many customers to Trilectric environment√
Appliances. √
The business is experiencing a Macro No control√
decline in profits due to an environment√
increase in the petrol price. √
Sub max (3) Sub max (3) Sub max (3)
NOTE:
1. Mark the first challenge for each environment only.
2. If the business environment is not linked to the challenge, mark the
challenge only.
3. Accept responses in any order. Max (9)
Artist may see no value in producing a new set of music or movies because of the
reduced sales. √√. Max (4)
2.4 Ways in which businesses can overcome competition in the market
Businesses must ensure that they produce unique/ differentiated goods or services for
the target market. √√.
Businesses need to provide more personalised services by being responsive to their
customer’s needs/ wants. √√.
Goods / services must be priced lower than competitor’s goods/ services in the market. √√.
Businesses must produce high quality goods / services that the customers might be
interested in.√√
Create a positive image / publicity through regular engagements in community
development projects. √√.
Businesses must improve on customer services and keep customers happy. √√.
Businesses must create a positive outlook by regularly renovating their premises and
improving their systems. √
Businesses must undertake good marketing campaigns that will draw the attention of the
target market. √√
Businesses must offer low-cost extras such as improved credit terms/discounts/loyalty
schemes etc. √√.
Businesses must ensure that they have well-trained and dedicated employees that
create a better working atmosphere. √√.
Any other relevant answer to the ways in which businesses can overcome competition
in the market
Max (4)
[20]
Business Studies-Grade 11 Marking Guideline 2024 March Common
12
3.2.1 IDENTIFICATION
Franchising
Sub max (2)
MOTIVATION
After much research and analysis, she decided to buy into the MacDonald’s business
venture.
Sub max (1)
Max (3)
NOTE: Do not award marks for motivation, if Identification is incorrect.
Franchises often have an established reputation and image, proven management and work
practices, access to national advertising and ongoing support.
Franchises offer the independence of a small business ownership supported by the benefits
of a big business network.
You do not necessarily need business experience to run a franchise.
Franchisors usually provide the training you need to operate their business model.
Franchises have a higher rate of success than start-up businesses.
The marketing and advertising costs can be shared, so they are lower than for a non-
franchised business.
There is often access to group support from other franchisees and a network of
communication and legal advice.
An operational franchise is an established business so there is less financial risk.
Franchisees and their staff receive training and support from the franchisor.
Banks will more likely grant financial assistance to an established business.
The product is already well known in the market, which guarantees sales and good return.
Franchisees benefit from lower costs due to centralised buying by the franchiser.
Any other relevant answer related to advantages of franchising.
Max (6)
The outsourcing company will dictate the terms of the contract, which could put you at a
disadvantage – if you are in desperate need – when negotiations start.
It could be risky to share information about payroll, medical records, or any other confidential
information with the outsourcing company.
An outsourcing company could go bankrupt, and this can seriously affect the business.
If only part of the business operations is outsourced, current staff might feel threatened and staff
morale may suffer.
Any other relevant answer related to disadvantages of outsourcing.
Max (4)
[20]
BREAKDOWN OF MARKS
QUESTION 1 MARKS
3.1 3
3.2.1 3
3.2.2 6
3.3 4
3.4 4
TOTAL 20
Business Studies-Grade 11 Marking Guideline 2024 March Common
15
BUSINESS ENVIRONMENTS
4.1
4.1.1
The trade union meets regularly with management of Devatech Civils to address
issues of improving working conditions of their members.√
The employees also receive legal and financial advice from the trade union.√
Max (2)
4.1.2.1 Functions of Trade Unions
Provides a framework where the employees, trade unions and employers work
together to discuss matters relating to employment, e.g. wages, conditions of
employment. √√
Promotes orderly negotiations and employee participation √ in decision making
in the workplace. √√
Promotes resolution of labour disputes. √√
Promotes fair employment practices. √√
Outlines the relationship between employees and employers. √√
Provides simple procedures for the registration of trade unions and employers’
organisations. √ √
Regulates the rights of trade unions and facilitates collective bargaining. √√
Allows workplace forums where employees may participate in decision making. √√
Establishes the Commission for Conciliation, Mediation and Arbitration (CCMA) to
resolve labour disputes through statutory conciliation, mediation and arbitration. √√
Clarifies the transfer of contracts of employment procedures. √√
Deals with strikes and lockouts and workplace forums. √√
Establishes workplace forums to promote the interest of all employees in the workplace
whether they belong to the trade union or not. √√
Business Studies-Grade 11 Marking Guideline 2024 March Common
16
Any other relevant answer related to the purpose of the Labour Relations Act.
Max (4)
BUSINESS VENTURES
BREAKDOWN OF MARKS
QUESTION 1 MARKS
4.1.1 2
4.1.2. 4
4.2. 4
4.3 6
4.4 4
TOTAL 20
Business Studies-Grade 11 Marking Guideline 2024 March Common
18
SECTION C
5.1 Introduction
Businesses must engage in lobbying and networking to keep good relations with their
stakeholders. √
Lobbying enables businesses to have a say in government policy. √
Power relationships enable businesses to strive to keep good relationships with other
businesses. √
Any other relevant introduction related to lobbying / networking/ power relationships.
Any (2x1) (2)
Businesses lobby their regulator or supervisory body√ in order to try influence prices,
policies, regulations and other decisions made by the regulator or the supervisory body.√
Businesses or people lobby or change laws√ like, child labour laws, clean air and water
laws, municipal regulations, etc. √
Their views are important and heard, √ thus making a difference and giving solutions to
business challenges. √
Lobbying advances√ what the business must deliver on and builds public trust. √
Lobbying helps to find solutions√ to emerging generic challenges. √
Any other relevant answer related to the reasons why businesses lobby.
Max (10)
5.6 Conclusion
TOTAL MARKS 40
6.1 INTRODUCTION
In order for a partnership to be formed a partnership agreement is required.
Directors of the past and present are held jointly liable for the debts of a personal
liability company.
It is much easier to raise more capital in a public company than a private company.
Companies have limited liability as opposed to other forms of ownerships.
Any other relevant introduction related to characteristics of a
partnership/disadvantages of a personal-liability company/differences between a
private and public company/challenges in establishing a company versus other
forms of ownerships.
Any (2 x 1) (2)
6.6 CONCLUSION
A partnership is able to raise capital by adding more partners to their business.
Directors of a personal liability company will have to work at their optimum best, to try
and reduce the debt of the company.
Public companies are a good choice, as they are listed on the JSE and can therefore
sell shares to the public as opposed to a private company.
Entrepreneurs may experience challenges establishing a company, has it may require a
lot of capital and its procedures are lengthy.
Any other relevant conclusion related to characteristics of a partnership/disadvantages
of a personal- liability company/differences between a private and public
company/challenges in establishing a company versus other forms of ownerships.
o Any (1 x 2) (2)
Business Studies-Grade 11 Marking Guideline 2024 March Common
25
Characteristics of partnership 10
Disadvantages of Personal Liability
12 Max
Company
32
Differences Private and Public Company 16
Challenges of establishing a company
8
versus other forms of ownership
Conclusion 2
INSIGHT
Layout 2
Analysis/Interpretation 2 8
Synthesis 2
Originality/Examples 2
TOTAL MARKS 40