MD Shahid Ali UIDAI Project Management Resume
MD Shahid Ali UIDAI Project Management Resume
EDUCATION
Lovely Professional University Jun 2021 - Jun 2024
Bachelor of Technology - Computer Science & Engineering Punjab, India
EXPERIENCE
Transfomative | Technical Support Intern - Remote, IN Jun 2023 - Jun 2024
• Successfully resolved an average of 15 technical support tickets per week with a first-call resolution rate of 80% by
utilizing strong problem-solving skills and troubleshooting techniques.
• Developed and demonstrated in-depth knowledge of company products and services, resulting in a 25% reduction in
escalation rates to senior engineers. .
SKILLS
BACK END : Java • Python • JavaScript • Dart • Nodejs
FRONT END : Flutter • React • AngularJS • Next.js • HTML • CSS • Express
DATABASE : SQL • MongoDB • MySQL • Redis • Postman • gRPC • Google Cloud
TOOLS : Git • Agile • Linux • Redux • RestFul • GraphQL • Elasticsearch
AGILE METHOD : Scrum • Kanban
PROJECTS
CampusConnect | Campus Connection Network May 2023 - Present
• Developed a comprehensive platform designed to facilitate communication, collaboration, and community engagement
within the college environment.
• Utilized JavaScript and Next.js for frontend development, enabling efficient server-side rendering and enhanced user
experience.
• Integrated Node. js and Express for backend development, which facilitated the creation of robust and scalable APIs
to handle student requests and manage data interactions also utilized MongoDB for database handling.
ACHIEVEMENTS
• Ranked 1400+ on LeetCode with a track record of solving 200+ problems, demonstrating strong problem-solving
skills and coding expertise
• Achieved top 10 in the ‘Code-a-thon’ hackathon hosted by Coding Blocks at LPU and contributed in Flipkart Grid 5.0
• Earned certifications including Microsoft IT Support Specialist, Google Project Management Professional, Meta
Back-End Developer Professional, solidifying expertise in both technical and project management domains.