The PORT Technology - Technical Documents

TM PTE 01 - Software Update

Updating of Core Software and Devices

Document Number : EJ 41905023

Document Version : 05

Release Date : 06.06.2015

KA Number : 153396

Software Version : V1.2.353.1

Author : Sylvia Helfenstein

Reviewer : Chrisitan Sprenger

Releaser : Paul Friedli

Lead Office : EB9.

Copyright © 2015 INVENTIO AG All rights reserved.

1. Index
1. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Programing Station (PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.1. Requesting of New Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.2. Unzipping of Software Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.3. Updating of Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.4. Restarting of PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4. PORT / PTG / PTDB / PTDBS / PDI / VCL / TT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.1. Update Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.2. Search Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.3. Software Status on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.4. Updating of Software on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5. LON Devices / Z-Line Terminals / other PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.1. Update Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.2. Search Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.3. Software Status of Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5.4. Updating of Software on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6. Appendix 1: Update Tool Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.1. Incorrect IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.2. Two Update Tools Running within Same System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.3. Two Network Cards Used in PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.4. Checking of Installed Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
7. Extended Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

PORT Technology may also be referred to as:

TM PTE 01 for PORT Technology Elevator
TM PTA 01 for PORT Technology Access
TM PTN 01 for PORT Technology Network
TM PTO 01 for PORT Technology Options.

Copyright © 2015 INVENTIO AG All rights reserved. INVENTIO AG, Seestrasse 55, CH-6052 Hergiswil, owns and retains all copyrights
and other intellectual property rights in this manual. It shall only be used by SCHINDLER personnel or authorized SCHINDLER agents for
purposes which are in the interest of SCHINDLER. Any reproduction, translation, copying or storing in data processing units in any form or by
any means without prior permission of INVENTIO AG is regarded as infringement and will be prosecuted.

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2. About this Manual
This manual provides instructions for the update of the PORT Technology software and its devices.

These tasks are carried out by an Expert.

2.1. Related Documents

PTE - General
PTE - Underlayer
PTE - Maintenance
PTE - Diagnostics
PTE - Expert Manual.

2.2. Concept

The PORT Technology software in the field is not updated every time a new software version is released.

A software update is performed for following reasons:

New software features

Hardware replacement (programming station, service laptop, main station, touch terminal, etc.)
Fault correction.

The update folder on the FTP server includes the following components:

Component Descripton

Database Database conversion software (Paradox to SQLite)

PORT Technology Software Software for programming station, main station PCs

Visitor Control Software for visitor control

Touch Terminal Software for touch terminal

SID Zipper Diagnostics tool

Driver Driver for VCOM, ARCNET, LON, ....

Update first the programming station.

Check the elevators are still running.

The update is performed in following steps:

1. Download of software
2. Update of database (optional)
3. Update of PORT Technology software
4. Update of LON components
5. Update of visitor control and touch terminal (optional)
6. Update of drivers (optional).

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3. Programing Station (PC)
3.1. Requesting of New Software
Request the required software from your corresponding TMCC. If you do not have a Competence Center, the software can be obtained from
TMG or, with permission, from PTDoc.

3.2. Unzipping of Software Package

Correct Unzipping of Software

Make sure to extract (unzip) the software package correctly.
If you do not extract the zip but double-click to open, the software update may not work correctly!

Unzip the received software package. To extract the files, either use the windows extractor (right-click on the file, "Extract here") or an
application such as "WinZip", "WinACE" or similar.

3.3. Updating of Software

Open the folder into which you have extracted the installation file.

Double-click SIDUpdater.exe.

Click Update.

The updater will backup the most important files (database, configuration), terminate the Core software and do the update.

When the SIDUpdater has completed the tasks, green checkmarks are displayed with each task.

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3.4. Restarting of PC

The software update has been completed.

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4. PORT / PTG / PTDB / PTDBS / PDI / VCL / TT
4.1. Update Tool
Update Tool is used to update the software on following devices:

PORT 1.X
PORT 4.X
PTG1 (PORT Technology Gateway 1)
PTG2 (PORT Technology Gateway 2)
PDI (PORT Destination Indicator)
LON Devices (ZLine, ANN, IO, DI, PDC).

The PORT Technology software version V1.2.329.1 or newer is required.

1. Log on to the PORT Technology software as an Expert.

2. Click Network, Elevator, Tools.

1. At Tools, select Update Tool from the drop-down menu.

4.2. Search Devices

Use Search Devices to find all mentioned devices within the network.

Search using IRON Diagnostic will find all devices comminicating on the configured network on the current PCs (UDP, LON, etc.).
Search on local network will find all "smart" devices connected to the network regardless of the driver installed (DUP, TCP, etc.).

To update LON devices such as ZLine, DI, ANN, etc., use Search using IRON Diagnostic.
To update and commission unconfigured devices such as PORT, PTDB, VCL, etc., use Search on local network.

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4.2.1. Searching on Local Network
Searching devices with Search on local network will find all devices within the same network (IP resp. Netmask) as the PC on which the
Update Tool is running, regardless of UDP, UDP GW, etc.

Tip
If the UDP or IP of a device is not known, the device can be found with this option, as long as the device is connected and
powered.

4.2.2. Update Tool Window

Left Pane

Column Description

Type Device type (PORT, PDI, PTG)

Hostname PC Name of this device

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 UDP UDP used for this device to connect

Version Installed PT software version on device

IRON Installed IRON software version on device

State Software status of the device (see below for more information)

Action Action to be taken (see below for more information)

Right Pane

The details displayed in the right pane are for information only (normally not used in the field).

Tab Description

Device Device details, such as IP address, etc.

Details

Software Details of all software packages within the device system (old version and "to install" version)
Details

Configure Visual configuration preferred to configure device (see corresponding device document for further information). Also see
Device section Incorrect IP Configuration.

Messages Message flow

4.3. Software Status on Device

Depending on the installed packages, the the software status of a device can either be:
uptodate
upgrade
downgrade
remove.

Each device has several different packages inside the software which makes it easier to update only parts and not the entire software itself.

uptodate (green)

The software version on the device is identical with the current PORT Technology software provided.

upgrade (turquoise)

At least one software package requires an update.

The software version on the device is older than the current PORT Technology software provided.
The preceeding number indicates the number of software packages to be updated.

downgrade (pink)

At least one software package is newer than the current PORT Technology software provided.
Either update the PORT Technology software or downgrade the software on the device.
The preceeding number indicates the number of software packages to be downgraded.

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 Never downgrade the PORT Technology software!
Downgrading the software on the PTG is also NOT recommended!

remove (grey)

At least one software package is not used anymore.

Recommendation: Remove these software packages.
The preceeding number indicates the number of software packages to be removed.

4.4. Updating of Software on Device

The software packages on a device can be:
Updated
Downgraded
Removed.

General update procedure

1. Update one device first.
2. Test the device.
3. Update either:

Riser by riser (PORT), so that one PORT on the floor is still available.
Even/odd elevators (PTG), so that half of the elevators are still in service.
Main/secondary PDI, so that one PDI in the car is still available to display the destinations.

1. Select the device(s) to be updated using one of the following methods:

Select one device only.

Select multiple devices in a row.
Click the first device in the row.
Press and hold the Shift key.
Click the last device in the row.
Select multiple interjacent devices.
Click the first device.
Press and hold the Ctrl key.
Click all the required devices.

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 1. Right-click the selected device(s).
2. Select Update Software. In the Action column, the status of the selected device(s)
changes to Update.
3. Check the status in the Action column only changes to Update on the devices that
require an update.
4. If a device with the action status Update does not require an update:

Right-click the device.

Select "Do nothing".

The device in removed from the update list.

1. Click Execute Action(s).

2. Click Yes.

In the State column, the status of the update process is displayed.

After completion of the update, the result of the update is displayed.

State column: Green (uptodate)

Action column: Update Complete.

1. Repeat the procedure for all devices to be updated.

Update Procedure in Short

Select the device.
Right-click the device and select Update Software.
Click Execute Action(s).

Updating of Identical Device Types / UDP Ports

Devices / UDP ports of the same type can be updated at once.

During the update, these devices might not be available for operation.

1. Do not select any device.

2. Click Execute Action(s).

1. Select the UDP Port or device type to be updated.

2. Click OK.

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5. LON Devices / Z-Line Terminals / other PCs
5.1. Update Tool

If a LON device is applicationless or has wrong/different software installed, the LON device will not be visible with the update tool.

In this case, use the LON Download tool to upload the firmware accordingly. For details on the LON download tool, see PTE - LON
Devices.

Update Tool is used to update the software on following devices:

PORT 1.X
PORT 4.X
PTG1 (PORT Technology Gateway 1)
PTG2 (PORT Technology Gateway 2)
PDI (PORT Destination Indicator)
LON Devices (ZLine, ANN, IO, DI, PDC).

The PORT Technology software version V1.2.329.1 or newer is required.

1. Log on to the PORT Technology software as an Expert.

2. Click Network, Elevator, Tools.

1. At Tools, select Update Tool from the drop-down menu.

5.2. Search Devices

Use Search Devices to find all mentioned devices within the network.

Search using IRON Diagnostic will find all devices comminicating on the configured network on the current PCs (UDP, LON, etc.).
Search on local network will find all "smart" devices connected to the network regardless of the driver installed (DUP, TCP, etc.).

To update LON devices such as ZLine, DI, ANN, etc., use Search using IRON Diagnostic.
To update and commission unconfigured devices such as PORT, PTDB, VCL, etc., use Search on local network.

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5.2.1. Searching with IRON Diagnostic
Searching devices with Search using Iron Diagnostic will find all devices and tasks connected to the current IRON network on the
PC on which the Update Tool is running.

5.2.2. Update Tool Window

Left Pane

Column Description

Type Device type (PORT, PDI, PTG)

Hostname PC Name of this device

UDP UDP used for this device to connect

Version Installed PT software version on device

IRON Installed IRON software version on device

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 State Software status of the device (see below for more information)

Action Action to be taken (see below for more information)

Right Pane

The details displayed in the right pane are for information only (normally not used in the field).

Tab Description

Device Device details, such as IP address, etc.

Details

Software Details of all software packages within the device system (old version and "to install" version)
Details

Configure Visual configuration preferred to configure device (see corresponding device document for further information). Also see
Device section Incorrect IP Configuration.

Messages Message flow

5.3. Software Status of Device

Depending on the installed packages, the the software status of a device can either be:
uptodate
upgrade
downgrade
remove.

Each device has several different packages inside the software which makes it easier to update only parts and not the entire software itself.

uptodate (green)

The software version on the device is identical with the current PORT Technology software provided.

upgrade (turquoise)

At least one software package requires an update.

The software version on the device is older than the current PORT Technology software provided.
The preceeding number indicates the number of software packages to be updated.

downgrade (pink)

At least one software package is newer than the current PORT Technology software provided.
Either update the PORT Technology software or downgrade the software on the device.
The preceeding number indicates the number of software packages to be downgraded.

Never downgrade the PORT Technology software!

Downgrading the software on the PTG is also NOT recommended!

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remove (grey)

At least one software package is not used anymore.

Recommendation: Remove these software packages.
The preceeding number indicates the number of software packages to be removed.

5.4. Updating of Software on Device

The software packages on a device can be:
Updated
Downgraded
Removed.

General update procedure

1. Update one device first.
2. Test the device.
3. Update either:

Riser by riser (PORT), so that one PORT on the floor is still available.
Even/odd elevators (PTG), so that half of the elevators are still in service.
Main/secondary PDI, so that one PDI in the car is still available to display the destinations.

1. Select the device(s) to be updated using one of the following methods:

Select one device only.

Select multiple devices in a row.
Click the first device in the row.
Press and hold the Shift key.
Click the last device in the row.
Select multiple interjacent devices.
Click the first device.
Press and hold the Ctrl key.
Click all the required devices.

1. Right-click the selected device(s).

2. Select Update Software. In the Action column, the status of the selected device(s)
changes to Update.
3. Check the status in the Action column only changes to Update on the devices that
require an update.
4. If a device with the action status Update does not require an update:

Right-click the device.

Select "Do nothing".

The device in removed from the update list.

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 1. Click Execute Action(s).
2. Click Yes.

In the State column, the status of the update process is displayed.

After completion of the update, the result of the update is displayed.

State column: Green (uptodate)

Action column: Update Complete.

1. Repeat the procedure for all devices to be updated.

Update Procedure in Short

Select the device.
Right-click the device and select Update Software.
Click Execute Action(s).

Updating of Identical Device Types / UDP Ports

Devices / UDP ports of the same type can be updated at once.

During the update, these devices might not be available for operation.

1. Do not select any device.

2. Click Execute Action(s).

1. Select the UDP Port or device type to be updated.

2. Click OK.

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6. Appendix 1: Update Tool Troubleshooting
6.1. Incorrect IP Configuration
If the column State is marked in red and the status update wrong ip configuration is displayed, a serious error has occurred.

The device has a wrong IP setting, which can cause serious problems for the installation.
Select the Device Details tab and check the IP setting of the device.
To change the IP setting immediately, select the Configure Device tab and correct the setting.

6.2. Two Update Tools Running within Same System

The error message indicates the PC on which this update tool is running. This update tool can be closed.

Only run one update tool at a time. Otherwise, one update tool might update and the other update tool might downgrade (if it has
older software).

6.3. Two Network Cards Used in PC

If the PC used to run the Update Tool has two network cards, select the network card to be used for the update.

1. Select the required network card from the drop-down list.

When changing the IP of the PC; these settings need to be adjusted.

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6.4. Checking of Installed Software Packages

1. Select the Software Details tab.

2. Select the Show all Software Packages check box.

All installed packages are displayed.

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7. Extended Index
1. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Programing Station (PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.1. Requesting of New Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.2. Unzipping of Software Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.3. Updating of Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.4. Restarting of PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4. PORT / PTG / PTDB / PTDBS / PDI / VCL / TT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.1. Update Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.2. Search Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
4.2.1. Searching on Local Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.2.2. Update Tool Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
4.3. Software Status on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4.4. Updating of Software on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5. LON Devices / Z-Line Terminals / other PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.1. Update Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.2. Search Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5.2.1. Searching with IRON Diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5.2.2. Update Tool Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5.3. Software Status of Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
5.4. Updating of Software on Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6. Appendix 1: Update Tool Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.1. Incorrect IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.2. Two Update Tools Running within Same System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.3. Two Network Cards Used in PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.4. Checking of Installed Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
7. Extended Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EJ_41905023_05 TM PTE 01 - Software Update

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