Internship report

on
Management Practice of Bangladesh Krishi Bank :
A study on Rangamati Branch, Rangamati

Supervised By:
Gourab Chakma
Assistant Professor
Department of Management
Rangamati Science & Technology University

Submitted By:
Riya Datta
Reg. No : 2016-23-21
Session : 2016-17
Department of Management

Date of submission : 30- 08-2022

 Letter of Transmittal

Date: 30th August, 2022

Gourab Chakma

Assistant professor

Department of Management

RMSTU

Subject: Submission of the internship report on " Management practice of BKB: A Study on
Rangamati Branch, Rangamati."

Dear Sir/Mam,

With due respect and great pleasure I submit my internship report on Bangladesh Krishi Bank.
The topic of my report is "Management practice of BKB: A study on Rangamati Branch,
Rangamati".My main focus of the study is to understand the procedure of Management practice
of BKB. I have tried my best level to prepare an effective &credible report. As an intern of BKB,
the whole experience of this enabled me to get an insight into the real life situation as well as
corporate world.

I will be always available for answering any queries on the paper. It will give me the opportunity
to learn more and enrich my knowledge. I hope you will consider the mistakes that may take
place in the report in the spite of my best effort.

Sincerely yours

Riya Datta

Reg no : 2016-23-21

Department of Management

RMSTU

i
 Acknowledgement

At the very outset of my report, I would like to give my cordial thanks to the Almighty who helps
me in every stage of my entire life and especially to my department of Management who make
me capable to apply for an internship. This is also high time for me to convey my deepest
gratitude and sincere submission to Almighty for giving me the strength and brave for the
accomplishment of preparing the internship report.

Secondly, I feel honor to lay my sincerest gratitude to my honorable supervisor, Gourab Chakma,
Assistant Professor, RMSTU, who actually helped me and encouraged me by giving valuable
suggestions and guideline throughout the period of my internship. His constant supervision
helped me to sort out all the problems that I have faced in preparing the internship report. I am
very thankful for his expert supervision, constant guidance and inspiration during the preparation
of the internship report.

Finally, I would like to thank my onsite supervisor Md. Kamrul Hasan, Manager (S.P.O) of
Rangamati Branch, BKB for providing me with the information and guidance on the topic of my
report which has helped me greatly in the completion of the internship report. Moreover, I am
also very grateful to my branch manager, operating manager and other officers for their great
support.

ii
 Student's Declaration

I, Riya Datta, solemnly declare that this internship report on "Management practice of
Bangladesh Krishi Bank : A study on Rangamati Branch, Rangamati" is uniquely prepared by me
under the supervision and guidance of my supervisor as a partial fulfillment of the Bachelor of
Business Administration(BBA) degree.

I solemnly conform that the report is entirely prepared for my academic requirement not for any
other purpose.

…………………………..

Riya Datta

Reg. No: 2016-23-21

Department of Management

Rangamati Science and Technology University

iii
 Supervisor's Declaration

This is to certify that the internship report on "Management practice of Bangladesh Krishi Bank :
A study on Rangamati Branch, Rangamati" is prepared by Riya Datta, Reg no : 2016-23-21 as a
partial fulfillment of requirement of Bachelor of Business Administration (BBA) degree. She has
done all report work by her own credentials.

I wish her every success in life.

…………………………

Mr. Gourab Chakma,

Internship supervisor,

&

Assistant professor, Department of Management,

Rangamati Science & Technology University

iv
Internship Certificate

v
 Executive Summary

As a part of academic requirement and completion of BBA program, I have been assigned to
complete internship report on "Management Practice of Bangladesh Krishi Bank Ltd" under the
guidence of Gourab Chakma, Assistant Professor, RMSTU.

As such I have selected this topic to make it perfect. I have divided this report into several sub
sections. This report contain seven parts.

The first part is focused on origin, objective, methodology, scope and limitations of the report.
The second part is focused on the conceptual overview, it contains management,credit
management, human resource management, hrm terminology. The third part is focused on
organization overview of BKB, it contains vision, mission, management and product & service of
BKB. Fourth part is focused on the management practice of BKB, it contains functions of
management, managerial responsibility and duties and training and development process. Fifth
part is focused on internship experience related with BKB. Sixth part is focused on swot analysis
of the management practice of BKB and the last part contains findings, recommendations and
conclusions.

This report also shows my observation on management practice. The report allows focusing on
theories and concepts used in BKB to relate with academic purpose.

vi
 Abbreviation

KBL = Krishi Bank Limited.

SME = Small and Medium Enterprise.

BEFTN = Bangladesh Electronic Fund Transfer Network.

RTGS = Real Time Gross Settlement.

FDR = Fixed Deposit Receipt.

DPS = Deposit Pension Scheme.

ATM = Automated Teller Machine.

PO = Pay Order.

DD = Demand Draft.

SWOT = Strengths, Weekness, Opportunities & Threats.

MDS = Monthly Deposit Scheme

vii
 Table of Contents

Contents Page No

Letter of Transmittal i

Acknowledgement ii

Student's Declaration iii

Supervisor's Certification iv

Internship certificate v

Executive Summary vi

Abbreviation vii

List of tables xi

List of figures xii

Chapter – 1 : Introduction 1

1.1 - Introduction 2

1.2 - Origin of the study 2

1.3 - Objectives of the study 2-3

1.4 - Methodology 3-4

1.5 - Scope of the report 4

1.6 - Limitations of the study 4

Chapter - 2 : Conceptual Overview 5

2.1 - Management 6

viii
2.2 - Functions of Management 6-7

2.3 - Credit Management in Banks 8

2.4 - Risk Managements in Banks 8-9

2.5 - Definition of HRM 9

2.6 - HRM related Terminology 9-10-11

Chapter – 3 : Organization Overview of BKB 12

3.1 - vision 13

3.2 - Mission 13

3.3 - Objectives of BKB 13

3.4 - Management of BKB 14

3.5 - BKB in Rangamati Branch 15

3.6 - Network of BKB 16

3.7 - BKB Logo 16

3.8 - Corporate information of BKB 17

3.9 - Product and services of BKB 17-18

3.10 - Loanwise balance summary of BKB 18

3.11 - Depositwise balance summary of BKB 19

3.12 - History of BKB 20

Chapter - 4 : Management practice of BKB 21

4.1 - Four functions of Management of BKB 22-23-24

4.2 - Managerial responsibility and duties of KB 24

4.3 - Recruitment and selection process of KBL 25

4.4 - The recruitment process of KBL 26

ix
4.5 - Sources of Recruitment in KBL 27

4.6 - Selection process 28-29

4.7 - Training and development process of KBL 29-30

4.8 - Training and development policies of KBL 30

Chapter – 5 : Learning from my working area 31

5.1 - Working experience at BKB 32

5.2 - General Banking 32

Chapter – 6 : SWOT analysis of the Management practice of 33

BKB

6.1 – SWOT analysis of BKB 34-35-36

Chapter – 7 : Finding, Conclusion & Recommendation 37

7.1 – Finding 38

7.2 – Conclusion 39

7.3 – Recommendation 40

x
 List of Tables

Serial No Name Page No

01 BKB in Rangamati Branch 15

02 Network of BKB 16

03 Corporate information of BKB 17

04 Loanwise Balance summary of BKB 18

05 Depositwise Balance summary of BKB 19

06 Staffing 24

xi
 List of Figures

Serial No Name Page No

01 Functions of Management 6

02 Credit Management in Bank 8

03 Risk Management in Bank 9

04 Management of BKB 14

05 Four Functions of Management 22

06 Planning 23

07 Recruitment and selection process of KBL 24

08 Sources of recruitment in kBL 27

09 Training process 29

10 SWOT analysis of BKB 34

xii
 Chapter: 1
Introduction

1
1.1.Introduction:
Bangladesh Krishi Bank (BKB) has been established under the Bangladesh Krishi Bank order 1973
(President’s Order No 27 of 1973) in order to boost up our economy by providing financing
facilities to our Agriculture Sector. BKB is being run as a Banking Company under the Banking
Company Act-1991.

The major occupation of the people of Bangladesh is “Krishi”. Krishi is a Bengali word which
means “Agriculture”. The main target of BKB is to provide credit facilities to the farmers for the
development of agriculture.

Banks are very essential in the modern business era. Different banks have different systems with
lot of varieties.Internship program is part of my academic structure and it implies practical
knowledge about some things. I have tried my best to be oriented with the practice of banking
in real life.

1.2 Origin of the study:

The internship report is prepared for making a study on "Management practice of Bangladesh
Krishi Bank. It is required to perform internship project for completing of BBA program at RMSTU.
I have an opportunity of spending a period of 45 days with a reputed organization where i
observed and learned the practice of management. I am very lucky that Krishi Bank Ltd.(KBL) gave
me that opportunity to work as a intern. Krishi Bank Limited has countrywide branch network
through, which they provide a comprehensive banking service to their customer, corporate
clients and financial institutions. The internship program is a mandatory part of the Bachelor of
Business Administration and is a Preaparatory step to a career.

1.3 Objectives of the study:

The purpose of this study is to gain valuable practical information, taking into account my
theoretical knowledge acquired as part of the BBA program. It also helps me to develop my
concept of the banking system and how it works.

There are two objectives of this report:

2
1.3.1.Primary objectives
The primary objectives of the report is to recognize and identify how theories and concepts
discussed in the BBA program can be applied in the aspect of Management practices at an
organization in Bangladesh. The main objective of this study is to know practically the functions
of management practices system studied on Krishi Bank Limited (KBL).

1.3.2.Secondary objectives
The secondary objectives of this study are as follows:

• Describe the organization and explain the scope of work.

• Recognize and identify how theories and concepts that covered in BBA program.
• Propose suggestions and recommendations for the practitioners that can help management
further to apply best practices in management in organization.
• To explore management practices of BKB.

1.4.Methodology:
In this report , I tried to analyze the management practices of BKB. To prepare the report, data
has been collected from both primary and secondary sources, which is given below:

1.4.1.Primary sources
During the preparation of internship report, the required data are collected from different
primary source of information. They are :

• Face to face conversation.

• Collect the information from the employees.
• Personal observation.
• Desk work.
• Discussion session.

3
1.4.2.Secondary sources
Secondary sources of data is divided by two parts like as:

• Internal source: website, annual report of the BKB, others documents which published and
related to BKB Bank.
• External source: Books, articles, journals, newspaper etc.

1.5.Scope of the report:

The scope of the report is limited to Krishi Bank Ltd, Rangamati Branch. The whole report covers
the organization structure. The main part works on "Management Practices".In the preparation
of the report I have used annual report and different journal. We also conduct face to face
observation with employees of BKB.

1.6.Limitations of the study:

The major limitations that I faced during my internship period and preparation of this report are
as follows:
• It is impossible to know the organization completely in a very short time.
• Time was very limited to prepare the report.
• Management doesn't want to disclose secret information.
• Lack of correct information is another practical training problem.
• Employees was very busy to give their valuable time.
• The lack of necessary elements and aspects is a problem for an appropriate training report.
• Lack of information to collect primary and secondary data.
• Lack of maintenance of correct books and modern technology.
• Since it's a public bank most of the information about the bank and it's products are not
clearly mentioned in its websites and the website is not always up to dated.

4
 Chapter: 2
Conceptual overview

5
2.1.Management :

Management is a process of planning, decision making, organizing, leading, motivation and

controlling the human resources, financial, physical, and information resources of an
organization to reach its goals efficiently and effectively.

An example of management is the show of concern when dealing with something fragile.

2.2.Functions of Management :

Figure :01

6
Planning :
Planning is the fundamental management function, which involves deciding beforehand, what is
to be done, when is it to be done, how it is to be done and who is going to do it. It is an intellectual
process which lays down an organisation’s objectives and develops various courses of action, by
which the organisation can achieve those objectives. It chalks out exactly, how to attain a specific
goal.Planning helps maintain managerial effectiveness by guiding future activities.For a manager,
planning and decision-making require an ability to foresee, visualize, and look ahead purposefully

Organizing :
Organizing is the second key management function, after planning, which coordinates human
efforts, arranges resources and incorporates the two in such a way which helps in the
achievement of objectives. It involves deciding the ways and means with which the plans can be
implemented.Once a manager sets goals and develops plans, his next managerial function is
organizing human resources and other resources identified as necessary by the plan to reach the
goal.Organizing involves determining how activities and resources are to be assembled and
coordinated.

Leading :
Leading consists of motivating employees and influencing their behavior to achieve
organizational objectives. Leading focuses on managing people , such as individual employees,
teams and groups rather than tasks.Motivating is an essential quality for leading. Motivating is
the management process of influencing people’s behavior based on knowing what cause and
channel sustain human behavior in a particular committed direction.

Controlling :
Controlling is the process of evaluating the execution of the plan and making adjustments to
ensure that the organizational goal is achieved. During the controlling stage, managers perform
tasks such as training employees as necessary and managing deadlines. Managers monitor
employees and evaluate the quality of their work.Control activities generally relate to the
measurement of achievement or results of actions taken to attain the goal.

7
2.3.Credit Management in Bank :
Credit management is the process of monitoring and collecting payments from customers. A
good credit management system minimizes the amount of capital tied up with debtors. It is very
important to have good credit management for efficient cash flow.

Figure : 02

2.4.Risk Management in Banks:

Risk management in banking is theoretically defined as “the logical development and execution
of a plan to deal with potential losses”. Usually, the focus of the risk management practices in
the banking industry is to manage an institution's exposure to losses or risk and to protect the
value of its assets.Major risks for banks include credit, operational, market, and liquidity risk.
Since banks are exposed to a variety of risks, they have well-constructed risk management
infrastructures and are required to follow government regulations.

8
 Figure: 03

2.5.Definition of HRM :
Human resource management (HRM) is the practice of recruiting, hiring, deploying and managing
an organization's employees. HRM is often referred to simply as human resources (HR). A
company or organization's HR department is usually responsible for creating, putting into effect
and overseeing policies governing workers and the relationship of the organization with its
employees.

2.6.Human Resource Management (HRM) related Terminology :

Job analysis
A Job analysis is a systematic exploration of the activities within a job. It is a technical procedure
used to define duties, responsibilities and accountabilities of a job. There are two products of a
job analysis program. a) Job description & b) Job specification.

9
Job description
A list of a job’s duties, responsibilities, reporting relationships, working conditions and
supervisory responsibilities.

Job specification:
A list of a job’s “human requirements”, that is the requisite education, skills, personality, and so
on.

Job evaluation
Job evaluation is the process of using job analysis information in establishing a compensation
system.

Job enrichment
Job enrichment is the process of allowing employees to do more planning and controlling of their
work.

Recruitment
Recruitment is the process of discovering potential job candidates. Recruiting is the discovering
of potential applicants for actual or anticipated organizational vacancies. It involves searching
and souring for viable job candidates.

Selection
Selection is a process of hiring suitable people for job. Right man for right job is the main goal of
selection. The selection process involves many steps such as preliminary reception of application,
interviewing, test, medical test, references and final decision of hiring.

10
Orientation
Orientation is a process of getting new employees acquainted with the organization, its culture,
rules and regulation, objectives and supervisors and other employees. It is the act of introducing
new employees to organization and their work units. It is important because it helps new
employee to adapt with new situation.

Training & Development

Training is a continual process of helping employees to perform at a high level. It is a process of
acquiring new skills to do job properly. Training changes and modifies employee attitudes and
behaviors that will improve his ability to perform on the job. To be effective, a training program
must accomplish a number of objectives. First, it must be based on both organizational and
individual needs. Second, the objectives of training should spell out what problems will be solved.
Third, all training should be based on sound theories of learning. Finally, a training program must
be evaluated to determine whether it is working.

Motivation
Motivation is set of forces that cause people behave in a certain way. On any given day, an
employee may choose to work as hard as possible at a job, to work just hard enough to avoid a
reprimand or to do as little as possible.

Compensation
Compensation is the reward or price for labor. The goal of compensation administration are to
design the lowest-cost pay structure that will attract, motivate and retain competent employees,
and that also will be perceived as fair by these employees.

Demotion
If suspension has not been effective and management wants to strongly avoid dismissing the
problem employee, demotion may be an alternative. A demotion is a constant punishment to
the demoted employee and hence has broad motivation implications.

11
 Chapter : 3
“Organization Overview Of Bangladesh Krishi Bank”

12
3.1.Vision:
The vision of BKB Bank Ltd is follow:

• Providing loan facilities for achieving self sufficiency in food production and strengthening
rural economy.
• To expand its loyal customer base by being known as the financial partner of choice that
constantly exceeds customer expectation.

3.2.Mission:
• To be competitive with other Banks and financial institutions in rendering services.
• To mobilize deposit for productive investment.
• To attract and return employees with higher professional quality
• Develop long term relationships that helps the customers achieve financial success.
• Uphold ethical values and meet customers need in the most appropriate way.

3.3.Objectives of BKB :
• It provide credit facilities to the farmers for the development of agriculture.
• They are promoting investment in different sectors of agriculture, industry and trade by
providing either invest directly or advances loan to the investors.
• They are continuously trying to provide support for the advancement and development of
agricultural sector of the country.

13
3.4.Management of Bangladesh Krishi Bank :
The Board of Directors is the top of Management, which is constituted in tearms of the
Bangladesh Banks Nationalization order 1972.

Figure : 4

14
3.5.BKB in Rangamati Branch:
To find a branch of Bangladesh krishi Bank nearby in Rangamati;Rangamati would be best choice
which is located at Rangamati sadar, Rangamati is definitely close to location.

Bank Name Bangladesh Krishi Bank

Branch Name Rangamati Branch

Address Rangamati Sadar, Rangamati

E-mail [email protected]

Branch Code 3501

Swift code BKBABDDH

Routing Number 035840257

District Rangamati

Service Hours Sunday: 10:00 am - 4.00 pm

Monday: 10.00 am - 4.00 pm

Tuesday: 10.00 am - 4.00 pm

Wednesday: 10.00 am - 4.00 pm

Thursday: 10.00 am - 4.00 pm

Working Days Sunday - Thursday

Table : 01

15
3.6.Network of BKB :

Office Type No of Branch

Divisional Office 09

Divisional Audit Office 09

Chief Regional Office 29

Regional Office 24

Branch office 987

Table : 02

3.7.BKB Logo:

16
3.8.Corporate information of BKB:

Name of the company Bangladesh Krishi Bank

Date of commencement 1973

Phone +(8802) 956 0021

Head Office Krishi Bank Bhaban, 83-85 Motijheel

Commercial Area, Dhaka-1000, Bangladesh

Fax +(88 02) 956 1211

Email [email protected]

Known as BKB

Chairman Md. Nasiruzzaman

Managing Director Md. Ali Hossain Prodhania

Table : 03

3.9.Product & service of "Bangladesh Krishi Bank" (BKB) :

Bkb is providing credit facilities to farmers for the development of agriculture and entrepreneur
engaged in development of agro -based and cottage industries. BKB gives importance to
accumulation of rural small saving through its branches.

• Letter of Credit (LC)

• Bill purchase/Discount
• Export Credit (Pre Shipment & Post Shipment)
• Remittance (Inward, Outward)
• Collection, Purchase and Sale of Foreign Currency and Travelers Cheques.
• Maintenance of Student education file.
• Guarantees in Foreign Currency.
• Foreign Currency accounts.
• NFCD (Non-Resident Foreign Currency Deposit) A/C.
• RFCD (Resident Foreign Currency Deposit) A/C

17
• Forward Contracts
• Correspondent Banking Relations.
• Taka Drawing Arrangement
• Dealing Room

3.10.Loanwise Balance summary of BKB :

Loanwise Balance summary of BKB( Rangamati Branch)

As at 30th July, 2022

GL Code GL Head No of Debit Balance Credit Balance Balance

Accounts

1014 SME loan 141 -43, 416,071.85 12,152.50 -43, 403,919.35

1026 Loans for 11 -132, 258.00 0.00 -132, 258.00

Landless
Farmers

105 Loan against 2 -17, 794.00 0.00 -17, 794

BKB Deposit
Scheme

101 Agri Loans 432 -35, 404,531.00 0.00 -35, 404,531.00

(Short Term)
General

Table : 04

18
3.11.Deposit wise Balance Summary of BKB :

Deposit Wise Balance Summary of BKB(Rangamati Branch)

As at 30th July, 2022

GL Code GL Head No. of Debut Credit Balance Balance

Accounts Balance

21 Current 247 0.00 11,298,748.31 11,298,748.31

Saving
Account

22 Saving 7620 0.00 143,914,204.67 143,914,204.67

Deposit
Account

230 Student 73 0.00 398,106.50 398,106.50

Savings
Account

22 Farmer 50 0.00 16,000.00 16.000.00

Savings
Account

213 Special 46 0.00 46,081,505.01 46,081,505.81

Notice
Deposit

22 Savings 50 0.00 100,100.00 100,100.00

Deposit

23 Fixed Deposit 142 0.00 148,922,948.00 148,922,948.00

Table : 05

19
3.12.History Of Bangladesh Krishi Bank(Rangamati Branch) :

The Rangamati Branch was strated from December 20, 1990. It was situated Tabalchari Bazar,
Rangamati. The name of present manager is Mr. Kamrul Hasan. It has beeen providing customer
service, cash and credit section. The employees of Rangamati Branch are very friendly and co-
operative. Rangamati Branch has 10 employees.

Services of Bangladesh Krishi Bank:

1 . Cash

• Cash payment
• Cash Deposit

2. Customer service

• Account Opening
 Saving
 Current
 Fixed Deposit
• ATM Card
• Clearing cheque
• Fund Transfer
• Payment Order
• Remittance Provide
• College Banking
• Online Banking
• SMS Banking

3. Credit :

• Crop Loan
• Fisheries Loan
• Live stock Loan
• Continuous Loan
• Home Loan
• SME Loan
• Agricultural Loan
• Farm Machinary Loan

20
 Chapter : 4
Project Part
Management Practice of BKB

21
4.1 Four Functions of Management of BKB

Figure :05

Planning :

One main role of a bank manager is creating a plan to meet their goals and objectives. Banking
functions starts with planning.Plannings are set by head office of Bangladesh Krishi Bank. Those
plans are shared across all branches. Then the braches makes their own way to achieve their
goals according to specific time. BKB set their plan for one year.They give loans to landless farmer
is 45%. The amount of deposit in BKB, Rangamati Branch is 46 Lakhs and the amount of loan is
28 Lakhs.

22
 Figure : 6

Organizing :

The organizational structure of a bank typically includes one top executive who is further
supported by other senior members of the staff. Bank's manager organizational skills can help to
ensure the departmental unit runs smoothly. From establishing internal processes and structures
to knowing which employees or teams are best suited for specific tasks, keeping everyone and
everything organized throughout daily operations are important functions of management.
BKB isn't just about delegating tasks efficiently and making sure employees have what they need
to accomplish their tasks, however. Managers also need to be able to reorganize in response to
new challenges.

Staffing :

The authority of BKB is very much concerned about staff recruitment and training. Every year it
provides a schedule for development and training purposes. The bank recruited officers in 2020-
21 through Bankers’ Recruitment Committee (BRC) which is conducted by Bangladesh Bank.

23
 Human resources Authorized Actually Surplus/(Deficit)

1st class officer 3940 2819 1122

2nd class officer 2506 1560 946

3rd class staff 5496 3080 2480

Table : 06

Leading :

Bank managers should be comfortable and confident commanding their team members’ daily
tasks as well as during periods of significant change or challenge. This involves projecting a strong
sense of direction and leadership when setting goals and communicating new processes,
products and services, or internal policy.

Controlling :

To ensure all of the above functions are working toward the success of a company, managers
should consistently monitor employee performance, quality of work, and the efficiency and
reliability of completed projects. Control (and quality control) in management is about making
sure the ultimate goals of the business are being adequately met, as well as making any necessary
changes when they aren't.

4.2.Managerial responsibility and duties of Krishi Bank :

• Develop strategies and operational logistics for the bank’s huge success.
• Lead, guide and direct banking operations through bank managerial duties.
• Build good relationships with customers and other financial institutions.
• Develop and promote attractive products and services to customers.
• Lead and guide banking staff in their day to day operations and tasks.
• Ensure that bank records and statements are properly handled and maintained.
• Ensure daily reconciliation of banking records to match cash transactions of the day.
• Ensure the highest degree of banking services to customers .
• Prepare annual operational and expenditure budgets for the bank.
• Create and develop various databases relating to banking operations.

24
4.3.Recruitment and Selection Process of Krishi Bank Ltd :

Figure : 07

25
4.4.The recruitment process of Krishi Bank Ltd. :

To know the future demand of human resources, the HR division of Krishi Bank usually provides
all the other divisons and branches with a general form at the beginning of the year. From the
information collected from the forms, the HR division gets an estimate of the human resource
requirement for the year. No long term human resource forcasting is done in BKB. The following
table illustrates the number of branches of the Bank and manpower in different years. The
recruitment goals of BKB are to attract and retain highly qualified human resources who will
perform best in their respective area. These process are belows :

❖ Recruitment Planning

Recruitment planning is the first step of the recruitment process, where the vacant positions are
analyzed and described. It includes job specifications and its nature, experience, qualifications
and skills required for the job, etc.

❖ Identifying Vacancy

The first and foremost process of recruitment plan is identifying the vacancy. This process begins
with receiving the requisition for recruitments from different department of the organization to
the HR Department.

❖ Recruitment Strategy

Recruitment strategy is the second step of the recruitment process, where a strategy is prepared
for hiring the resources. After completing the preparation of job descriptions and job
specifications, the next step is to decide which strategy to adapt for recruiting the potential
candidates for the organization.

❖ Searching the Right Candidates

Searching is the process of recruitment where the resources are sourced depending upon the
requirement of the job. After the recruitment strategy is done, the searching of candidates will
be initialized.

❖ Screening / Shortlisting

Screening starts after completion of the process of sourcing the candidates. Screening is the
process of filtering the applications of the candidates for further selection process.

26
4.5.Sources of Recruitment in Krishi Bank Ltd :

Figure : 08

❖ Internal source :

When organization trying to fulfill their vacancies by their existing employees it's called internal
source of recruitment. Example lower level employees promoted for higher managerial level by
succession planning.

❖ External source :

When organization try to fulfill their vaccancies by outsider candidates or employees it's called
external sources of recruitment.

27
4.6.Selection process :

Here are the 6 steps of an employee selection process:

➢ Initial screening applications

During the initial screening, an applicant completes an application form and submits a resume
and cover letter. Human resources will then review this information and conduct a brief screening
interview of 30 minutes or less over the telephone.

➢ Employment tests

Following an initial screening, the applicant may be asked to take one or more tests to assess
his/her knowledge, skills, personality, cognitive ability and motivation.

➢ Selection interview

Those who pass the initial screening are invited to face-to-face interviews.The format of these
type of interviews varies: some companies prefer to have all-day interviews, where interviewees
meet with different interviewers each hour. Whereas other companies rather have candidates
meet with key personnel one day, then invite them back for a second meeting with executives.
This interview is designed to observe communication skills and motivation and the applicant may
be presented with realistic job situations, such as dealing with a disgruntled customer and asked
to describe how he or she would handle the problem.

➢ Verifications and references

If applicants pass the selection interview, most firms examine their background and check their
referrals. Today, employers review applicants’ backgrounds, legal history, reasons for leaving
previous jobs, and even creditworthiness.

➢ Physical examination

A firm may require an applicant to have a medical checkup to ensure he or she is physically able
to perform job tasks.

Usually, candidates notify the tester of any prescription drugs he/she is taking because these will
show up in the results. If he/she tests positive for any other drugs, it could jeopardize his chance
of being recruited.

28
➢ Final decision

The hiring manager will usually ask for feedback from human resources and other employees
who interviewed the job candidates. He/she may also review his/her notes and decide which
candidate is the best fit for the position.

4.7.Training and development process of Krishi Bank Limited :

Employee training is one of the core responsibilities of KBL. Employee expansion is a collective
responsibility of an organization and the individual employee. The responsibility of any
organization is to endow with the right resources and environment that support the growth and
development needs of the individual employee.

Figure : 09

29
For employee training and development to be successful:

➢ KBL provides training that is required by the employees to reach the basic competencies for
the job.
➢ KBL looks for learning opportunities in day-to-day activity. Some of the relevant questions
which may hit them includes: Was there an incident with a client that everyone could learn
from? Is there a new government report with implications for the BBL?
➢ KBL explains the employee enlargement process and persuade workforce to develop
individual development plans.
➢ KBL supports staff they identify learning activities that make them an asset to it both now and
in the future.
➢ For employee development to be successful, the individual employee should:
✓ Look for learning opportunities in everyday activities.
✓ Identify goals and activities for development and prepare an individual development plan.

4.8.Training and Development policies of Krishi Bank Limited :

Krishi Bank Limited believes that a proper form of training contributes to the development of
human resources & human resources can be developed by way of upgrading the job
understanding & proficiency.Trainning is fundamentally a designed constant learning process &
attempt by management to improve employees competency levels & thus to develop the
individual ability to perform on the job. In fact, the more information & education the bank will
give to employees, the better prepared they will be to advance within the bank.

30
 Chapter : 5
Learning from my working area

31
5.1.Working experience at BKB :

I had started working as an intern at Bangladesh Krishi Bank from 13 th July, to 30th August. I did
not have any previous experience of working in a Bank. But now when I am writting about my
work experience of Bangladesh Krishi Bank, it feels me really good remembering the days. I
enjoyed the working environment of this office.

5.2.General Banking :

I used to help customers to fill up the account opening form. Also provided information regarding
the types of papers they need to open a particular account.

❖ Providing Cheque:

Customers who open new bank account have entitled to receive a cheque book after one
week of account opening. I used to collect account number from them, and my immediate
boss help me to understand how to verified it and issue a new cheque for them.

❖ Deposit Department:

Deposit department deals with current, saving fixed accounts for a long period. In current
account the bank does not offer any interest you can deposit or withdraw any amount during
banking hours. In Fixed account people normally of old age are more interested because they
get a lump sum amount every month as a markup or interest. These accounts are normally
for one month to seventy two month.

❖ Cash Collection:

In cash counter I used to help bankers to collect cash from customers that used to deposits
in Savings.

❖ Credit Department:

My work of this department is filling up the form and collects national ID card and other
necessary papers.

32
 Chapter : 6
SWOT Analysis of the Management practice of BKB

33
6.1.SWOT Analysis of BKB :

SWOT analysis, is a strategic planning tool to evaluate the strengths, weekness, opportunities
and threats involved in a Bank. The aim of the SWOT analysis is to identify the key internal factors
( strengths, weakness) which are controllable and external factors (opportunities, threats) which
are uncontrollable.

Figure : 10

34
Strengths :
Strengths are attributes of the organization that are helpful to achieve the organizational
objectives. They are :

❖ Large customer base.

❖ Management knowledge of bank.
❖ Financial condition: strong capital and asset quality.
❖ Good environment inside of the bank.
❖ Co- ordination and co- operation among the staff.
❖ Experienced management.

Weekness :
Weaknesses are attributes of the organization that are harmful of to achieve the organization’s
objectives.

❖ Lack of techological resources as well as internet banking.

❖ Lack of knowledge of customer profile.
❖ Insufficient focus on quality customer service.
❖ Enhanced business development in all product areas and promotion of these products.
❖ Attracting candidate for acquisition over the next few years.

Opportunities :

❖ More Experience & Managerial know-how.

❖ Opportunity to expand geographically within Bangladesh.
❖ Customer are looking for good quality and have the willingness to bank with Krishi Bank Ltd.
❖ Growth of sales volume.
❖ Change in the political environment.
❖ Experienced Managers.

35
Threats :
External factor can work as barrier to achieve the organization objectives. Some threats of
Bangladesh Krishi Bank are as follows.

❖ Inefficiencies with the operations of the bank.

❖ Lack of appeal to younger, student, affluent potential customers.
❖ Lack of flexibility.
❖ Competitors are increasing day by day.

36
 Chapter : 7
Finding,Conclusion & Recommendation

37
7.1.Finding :

This report has observed various positive as well as some negative aspects of the Rangamati
Branch (Krishi Bank Ltd).The findings are described below:

❖ Rangamati Branch has some active and well-organized human resources who maintain the
daily activities more smoothly.The general banking department now performs relatively
better than previous.
❖ It has a lot of clients and they are very faithful to the Rangamati Branch.
❖ This Bank is now technologically updated.
❖ There are improving online banking facilities, they have ATM services, RTGS,
❖ Debit card and Credit card system day by day.
❖ Some customers do not understand account opening, closing and cash deposit.
❖ Some customers are not interested or not able to write D.D., Check, pay order and voucher.
❖ In the present market situation, where the competitions among all public and private
commercial banks are very intense and high, the management of KBL is failing to find out its
major weaknesses.
❖ According to some clients opinion introducer is one of the problems to open an account. If a
person who is new of the city wants to open account, it is a problem for him/her to arrange
an introducer of accounts holder.
❖ Rangamati Branch is congested branch where manpower are not sufficient. As a result
banking activities are not done properly.
❖ KBL has limited workforce. As a result most of the employees are under huge workload and
have to work extra hours though no overtime facility is provided to them.

38
7.2.Conclusion :
BKB is the agency in control of the all Consumer Engagement activities. It is a service marketing
company, to provide the finest and best marketing service for their clients life BATB, ROBI, One
bank, P&G etc. Profit and loss alone cannot measure the success of BKB. The success of BKB
mostly lies in its friendly and helping working environment. Moreover, as an employee of BKB, I
must say that it has very friendly, learning and helping working environment that the employees
are most inspiring of it. It also ensures a safety for female employees. The company begins its
journey with lots of hopes and goals, so we can say that keep working and try to improve the
limitation in operations.

7.3.Recommendation :
I have come up with some recommendation, which may help the Bangladesh Krishi Bank for their
improvement in management practices related to the Rangamati Branch, Rangamati. These are :

➢ The structure of employees set up should be more organized.

➢ Number of online branches should be increased.
➢ The recruitment system should be reorganized and they should recruit specific people whom
they need. They should emphasize on specialized people.
➢ They should increase the number of computer equipment.
➢ Work force motivation is also important to keep the honest, smart and hard working
employees.
➢ Proper training must need to improve the efficiency employees.
➢ The management is already working on their internal network properly for recruitment
advertisement.
➢ They can promote some of their services which they can do better than other banks.
➢ BKB should develop new attractive product and services.

39
 References

➢ Rasheda Akther, Abu Zahid and Md. Zoglul Pasha. Principles of Management: A Guide to
planning, organizing, leading and controlling for Management Practice.2019 edition,
Renaissance Book Depot Publishers.
➢ Robbins, s.p.(2009) ,Organizational Behaviour , 11th Edition.
➢ Dessler, G.(2005), Management practice , 10th Edition, Pearson prentice Hall, International
Edition.
➢ Bangladesh Krishi Bank website. Retrieved from
https://www.krishibank.org.b
➢ Management Practice of BKB. Retrieved from
http://www.assignmentpoint.com/business/
management- practice -of - Bangladesh - Krishi - Bank. html.
➢ Swot analysis of Bangladesh Krishi Bank. Retrieved from
https://www.assignmentpoint.com/business/management/Swot-analysis-bangladesh-
krishi-bank. html
➢ BKB - Internal circular detail(2021). Retrieved from
http://www.krishibank.org.bd/mediaroom/notice-circular/
➢ Annual Report (2020-2021) Bangladesh Krishi Bank. Retrieved from
http://www.krishibank.org.bd/annual-reports/
Others
• Different publication of the BKB Bank.
• Unpublished data received from the Bangladesh Krishi Bank, Rangamati Branch,
Rangamati
• Md. Kamrul Hasan(S.P.O), Manager of the Rangamati Branch, Rangamati.

40