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Ravichandra_Resume

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G Dileep Kumar Reddy
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57 views

Ravichandra_Resume

Uploaded by

G Dileep Kumar Reddy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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B Ravichandra Reddy Cell: - +91-8309490305

[email protected]

Career Objective:

To pursue a challenging career and achieve professional career, through distinguished ability to conduct
accurate needs analysis, solve problems, assess technical capabilities, excellence in Teamwork and thus
contributing to organizational & personal growth.
Professional Summary:

Software professional having 3 years’ experience in Application Support, Product support and
implementation activities in Production and UAT environments.
Good knowledge in UNIX, oracle, Shell scripting, and PL/SQL.
Having good knowledge in job scheduling tools crontab.
Having sufficient workflow knowledge in ITIL (Information Technology Infrastructure Library)
process.
Good debugging skills in UNIX production environment.
Good analytical and problem-solving abilities.
Knowledgeable in handling Incident/Problem/Change/Release Management process.
Customer focused & provide the solutions within SLA time, based on the Severity/Priority

Professional Experience:

• Working as Product Support Engineer at Mobileum Technologies PVT LTD from October 2021 to
till date.

EDUCATIONAL QUALIFICATIONS:

B.Tech in Mechanical from JNTU University from the year 2018 to 2021.

TECHNICAL SKILLS:

Database : Oracle SQL, PL/SQL


Programming Languages : shell Scripting
Operating Systems : Unix, Windows
Database Tools : MYSQL
Incident Tools : Service Now
Monitoring tools : ZABBIX
Scheduling tools : Crontab

PROJECT SUMMARY: -

Organization : Mobileum Technologies PVT LTD.


Clients : DIGI (Malaysia)
Type : Production Support
Domain : Telecom
Role : Software Engineer
Project :
Project Name : DIGI Malaysia (Revenue Assurance and fraud management)
Technologies : Oracle Database 10g, UNIX, Revenue Assurance and Fraud Management
Environment : Redhat Linux

Description: -
Revenue assurance and fraud management is a telecom project which is having the data of different
subscribers of DIGI(Uninor) of Malaysia. We will receive the CDR from the different sources through the
mediation we will load them into the system, represent them as graphs in the reconciliations. If there is any
missing files or CDRs from any source we will analyze it and we will find the issue and missing records from
the source and we will raise it to team

Roles and Responsibilities:

❖ As part of L2 Support team, we are responsible for doing the regular health checks of MailRx,
Fairfax and XRx applications to ensure hassle free business.
❖ Taking an active part in resolving the issues that are being raised by users through HPSM.
❖ Working with users and reps to check their application issues/enquiries over the call or chat.
❖ Performing Various Data loads from different vendors for effective processing of the customer
needs.
❖ Understanding the business flow from the business users to address the issues or clarifications with
utmost satisfaction.
❖ Performing log analysis in case of any abnormality in the application and to ensure error free
business.
❖ Reporting the application bugs and new requirements to the development team and follow up till
the closure.
❖ Working closely with the configuration management team to gather the requirements.
❖ Always keeping the concerned client teams with the latest and greatest information on the ongoing
issues.
❖ Preparing the write ups related to the new changes on to the prod environment after performing a
round of testing in pre-prod environment.
❖ Managing the documentation and assisting the team with the knowledge sessions.
❖ Coordinating with the change management and Business teams to schedule the changes to
production environment.
❖ Actively involved in automating certain tasks related to BAU activities and releases in production
environment and enabling monitoring in the designated tools.
❖ Assisted scheduling teams with the scripts and process for scheduling activities in production
environment and participating in the regular maintenance activities.
❖ Ensuring the high availability of the application by keeping the activities as per schedule.

Declaration:
I hereby declare that the above-mentioned particulars are true to the best of my knowledge and
belief.

B Ravichandra Reddy

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