at role grants specific permissions tailored to viewing account balances,initiating

transactions,and approving payments?

a.
Administrators

b.
Viewers

c.
Creators

d.
Authorizers

Question 2

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Question text

What is one of the advantages of CoopApp's Business Banking Value Proposition in terms of
cost?

a.
It requires additional fees for transactions

b.
It increases operational costs

c.
It doesn't impact business expenses

d.
It reduces costs associated with traditional banking methods

Question 3

Incorrect
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 Flag question

Question text

How does CoopApp enhance transparency and collaboration across businesses with its Approval
and Request Management feature?

a.
By reducing collaboration among users

b.
By delaying decision-making processes

c.
By limiting access to approval processes

d.
By streamlining workflow efficiency

Question 4

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Question text

What makes IFB channel unique in CoopApp's Retail Banking Value Proposition?

a.
It focuses on physical branch services

b.
It doesn't have a distinctive user interface

c.
It offers traditional banking services

d.
It provides interest-free banking separate channel

Question 5
Correct
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Question text

Which one is the benefits of digital banking platforms?

a.
Enhanced customer engagement

b.
Decreased accessibility

c.
Increased customer frustration

d.
Limited communication

Question 6

Correct
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Question text

What is the eligibility requirement for retail customers to register for CoopApp?

a.
Must have a minimum balance of $1000

b.
Must be a citizen of a specific country

c.
Must open a Coopbank account and fulfill KYC requirements

d.
Must have a business license
Question 7

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Question text

What is omni-channel digital banking focused on?

a.
Cost savings for banks

b.
Customer experience

c.
Increased physical visits to banks

d.
Reduction in accessibility

Question 8

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Question text

Which one is true for accounts with incomplete KYC documents?

a.
No requirement

b.
None of the above

c.
Eligible to register for CoopApp services

d.
Ineligible to register for CoopApp services

Question 9

Correct
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Question text

What is one of the key features of CoopApp's Retail Banking Value Proposition related to
account management?

a.
Limited access to accounts

b.
Accessing multiple accounts in one place

c.
Providing paper-based account statements

d.
Restricted access to digital channels

Question 10

Correct
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Question text

What functionality does the Approval Matrix feature offer in CoopApp's business banking
module?

a.
Managing approval workflows effectively

b.
Managing loan repayments
c.
Managing account balances

d.
Managing customer feedback

Question 11

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Question text

What does the Own Account Transfer feature on CoopApp enable customers to do?

a.
None of the above

b.
Transfer funds to external accounts only

c.
Transfer funds to other accounts only

d.
Transfer funds within their own accounts

Question 12

Correct
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Question text

How are secure codes for registration or activation sent to customers on CoopApp?

a.
Through phone calls

b.
Via SMS and email

c.
Through in-app notifications

d.
Through postal mail

Question 13

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Question text

What do digital banks leverage to identify cross-selling opportunities?

a.
Outdated design

b.
Customers data collected from digital banking platforms

c.
Limited communication

d.
Decreased customer engagement

Question 14

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Question text

What is not the primary focus of CoopApp?

a.
Personalization for Sharia-compliant customers
b.
Innovation and inclusivity

c.
Accessibility for conventional customers

d.
None of the above

Question 15

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Question text

What does omni-channel banking enable?

a.
Reduced customer engagement

b.
Decreased security measures

c.
Increased customer frustration

d.
Open banking

Question 16

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Question text

What has driven the need for traditional banks to transform their operations?
a.
Decreased accessibility

b.
Shift in customer needs and expectations towards seamless, personalized, and convenient
banking experiences

c.
Limited communication

d.
Increased physical visits to banks

Question 17

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Question text

What does the Foreign Currency Exchange Rate View feature on CoopApp allow customers to
monitor?

a.
Current stock prices

b.
Interest rates

c.
Loan repayment schedules

d.
Daily exchange rates for various currencies

Question 18

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Question text

How many activation visits are required for CoopApp services for retail customers?

a.
Single activation visit

b.
No activation visit required

c.
None of the above

d.
Multiple activation visits

Question 19

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Question text

What do digital banks prioritize in providing a positive digital banking experience?

a.
User-friendly interfaces

b.
Outdated design

c.
Increased customer frustration

d.
Decreased security measures

Question 20

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 Flag question

Question text

Which feature on CoopApp allows customers to setup upcoming transfers and customize future
transfer or payments?

a.
Bill payment

b.
Schedule Transfer

c.
Repeat Transfer

d.
Profile Management

Question 21

Correct
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Question text

What is the main aim of CoopApp's Customer Value Proposition for retail customers?

a.
Maximizing profits

b.
Increasing customer wait times

c.
Simplifying banking services

d.
Reducing digital channels

Question 22
Correct
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Question text

Which technological advancement made online banking accessible to the masses?

a.
Virtual reality

b.
Computer networks

c.
Satellite communication

d.
Mobile devices and smartphones advancement

Question 23

Correct
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Question text

Which two primary modules structure the CoopApp digital banking platform?

a.
Retail banking and Customer support

b.
Retail banking and Business banking

c.
Savings banking and Investment banking

d.
Personal banking and Customer service
Question 24

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Question text

How does Signatory Management enhance security measures in CoopApp's business banking
module?

a.
By restricting all users' access

b.
By offering public access to signatory groups

c.
By providing detailed control over signatories' access and permissions

d.
By providing access to marketing campaigns

Question 25

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Question text

How does the Approval Matrix feature contribute to optimizing banking operations?

a.
By decreasing transparency in workflows

b.
By increasing complexity in approval processes

c.
By offering an efficient solution for managing approval workflows
d.
By slowing down the approval processes

Question 26

Correct
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Question text

Why do traditional banks invest in omni-channel digital solutions?

a.
To increase customer frustration

b.
To remain competitive and keep up with technological advancements

c.
To limit customer options

d.
To decrease process efficiency

Question 27

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Question text

What does open banking enable?

a.
Seamless banking experience

b.
Increased customer frustration

c.
Sharing of financial data across different integrated channels

d.
Reduced customer engagement

Question 28

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Question text

Which one is the benefits of omni-channel digital banking?

a.
Seamless banking experience

b.
Decreased customer engagement

c.
Increased customer frustration

d.
Limited banking options

Question 29

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Question text

When can customers disable their digital banking access on CoopApp without visiting Coopbank
branches?

a.
Only during specific hours

b.
Only during business hours

c.
Only on weekends

d.
Whenever they want

Question 30

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Question text

Which channels does Coop App platform provides for accessing financial services?

a.
Both mobile applications and web channels

b.
Only web channels

c.
Only mobile applications

d.
Only physical branches

Question 31

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Question text

What does the Change Password feature on CoopApp enable customers to do?

a.
Update their email address
b.
Change their login password

c.
Modify their transaction limit

d.
Change their PIN

Question 32

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Question text

What is the goal of multi-channel banking?

a.
To limit customer options

b.
To restrict accessibility

c.
To provide a variety of options for accessing banking services

d.
To reduce security features

Question 33

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Question text

What does the Beneficiary Management feature on CoopApp enable customers to do?
a.
Manage transactions history

b.
None of the above

c.
Add, view, and edit beneficiaries

d.
Manage profiles

Question 34

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Question text

What does the Advance Transaction Search feature on CoopApp enable customers to do?

a.
None of the above

b.
View upcoming transactions

c.
Delete transactions

d.
Search for and retrieve transactions within a specified time frame

Question 35

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Question text
What makes Coop App's approach to Sharia-compliant digital banking unique?

a.
It doesn't offer any digital banking services for Sharia-compliant customers

b.
None of the above

c.
It offers separate mobile applications and web channels for Sharia-compliant customers

d.
It offers lower interest rates compared to conventional banking

Question 36

Correct
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Question text

What is the primary function of the Approval and Request Management feature in CoopApp's
business banking module?

a.
Managing customer feedback

b.
Managing approval processes and requests

c.
Managing bill payments

d.
Managing loan repayments

Question 37

Correct
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Question text

How does CoopApp ensure secure access to the platform's functionalities for each signatory?

a.
By sending login credentials via email without customization

b.
By providing unique login credentials and customized permissions

c.
By offering public access to login credentials

d.
By restricting access to authorized personnel only

Question 38

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Question text

What is cross-channel banking?

a.
Integration of different channels to as part of same brand

b.
Use of physical branches only

c.
Exclusive use of online banking

d.
Limitation of banking services to a single channel

Question 39

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 Flag question

Question text

What does CoopApp empower individuals and enterprises to do?

a.
Manage finances seamlessly and efficiently

b.
None of the above

c.
Access physical branches only

d.
Access limited financial services

Question 40

Correct
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Question text

What does omni-channel banking drive?

a.
Decreased customer satisfaction

b.
Increased physical visits to banks

c.
Limited customer engagement

d.
Increased cross-selling

Question 41
Correct
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Question text

What primary purpose does the User Management functionality serve in CoopApp's business
banking module?

a.
Accessing account balances

b.
streamlining administrative tasks and managing signatories

c.
Managing marketing campaigns

d.
Providing customer support services

Question 42

Correct
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Question text

What is essential for providing a positive digital banking experience?

a.
Outdated design

b.
User-friendly interfaces

c.
Decreased accessibility

d.
Limited navigation options
Question 43

Correct
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Question text

What does the Signatory Management feature empower business customers to do?

a.
Organize and manage signatory groups efficiently

b.
Schedule transfers

c.
Manage account balances

d.
Access foreign currency exchange rates

Question 44

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Question text

Which feature of CoopApp's Business Banking Value Proposition allows businesses to manage
signatories efficiently?

a.
Ease of onboarding

b.
Security protocols

c.
Accessibility
d.
Signatory management

Question 45

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Question text

What is the primary purpose of the Authentication feature on CoopApp?

a.
To view account balances

b.
To manage profiles

c.
To verify customer identities

d.
To send notifications

Question 46

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Question text

What is highlighted as a key feature of CoopApp's Business Banking Value Proposition related
to time management?

a.
Complicating routine processes

b.
Streamlining financial operations
c.
Introducing delays in approval processes

d.
Increasing transaction times

Question 47

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Question text

When did banks start offering electronic banking services?

a.
1990s

b.
1970s

c.
1980s

d.
2000s

Question 48

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Question text

What does the Consent Management feature on CoopApp inform customers about?

a.
Shopping discounts

b.
Their rights and responsibilities while using CoopApp

c.
None of the above

d.
Bank's contact information

Question 49

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Question text

What type of customers does Coop App platform serves?

a.
Only Sharia-compliant customers

b.
Only conventional customers

c.
None of the above

d.
Both conventional and Sharia-compliant customers

Question 50

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Question text

What does omni-channel digital banking allow customers to do?

a.
Manage all financial activities seamlessly across channels
b.
Access banking services from outdated platforms

c.
Access banking services from a single channel

d.
Access banking services from physical branches only
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