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Cont ent s 7
What Is Globalization and How Does It Affect What Are Current Issues in Organizational
Organizations? 105 Culture? 143
What Does It Mean to Be “Global”? 106 Creating a Customer-Responsive Culture 143
How Do Organizations Go Global? 106 Creating an Innovative Culture 143
Creating a Sustainability Culture 144
WHAT ARE THE DIFFERENT TYPES OF GLOBAL
Creating an Ethical Culture 145
ORGANIZATIONS? 108
Creating a Learning Culture 145
What Do Managers Need to Know about Managing in a Knowing: Getting Ready for Exams and Quizzes
Global Organization? 109 Chapter Summary by Learning Outcome 146 • Discussion
Classic Concepts in Today’s Workplace 110 Questions 146
8 C ont ent s
Applying: Getting Ready for the Workplace Is Entrepreneurship Different from Self-Employment? 185
Management Skill Builder | Understanding Culture 147 • Expe- Classic Concepts in Today’s Workplace 186
riential Exercise 148 • Case Application #1—Bad Ride. Bumpy Who’s Starting Entrepreneurial Ventures? 186
Ride. 149 • Case Application #2—Not Sold Out 150 • Case Why Is Entrepreneurship Important? 187
Application #3—Extreme Openness 151 • Endnotes 152
What Do Entrepreneurs Do? 188
Managing Technology in Today’s Workplace | Social Chapter 9 Managing Work Groups and Work
and Digital HR 295 Teams 326
What Is Employee Training? 295 What Is a Group and What Stages of Development Do
Groups Go Through? 329
KEEPING GREAT PEOPLE: TWO WAYS What Is a Group? 329
ORGANIZATIONS DO THIS 298
What Are the Stages of Group Development? 329
Performance Management System 298 Making Ethical Decisions in Today’s Workplace 331
Compensating Employees: Pay and Benefits 300
5 MAJOR CONCEPTS OF GROUP
What Contemporary HRM Issues Face Managers? 303
BEHAVIOR 332
How Can Managers Manage Downsizing? 303
1 Roles 332
What Is Sexual Harassment? 304
2a Norms 332
How Are Organizations and Managers Adapting
2b Conformity 333
to a Changing Workforce? 305
3 Status Systems 333
How Can Workforce Diversity and Inclusion
4 Group Size 334
Be Managed? 307
5 Group Cohesiveness 334
What Is Workforce Diversity? 307
What Types of Diversity Are Found in Workplaces? 308
Classic Concepts in Today’s Workplace 336
How Does Workforce Diversity and Inclusion Affect
How Are Groups Turned into Effective Teams? 337
HRM? 310
Are Work Groups and Work Teams the Same? 337
What about Inclusion? 311
Knowing: Getting Ready for Exams and Quizzes What Are the Different Types of Work Teams? 338
What Makes a Team Effective? 339
Chapter Summary by Learning Outcome 312 • Discussion
Questions 313 Managing Technology in Today’s Workplace | Keeping
Applying: Getting Ready for the Workplace Connected: IT And Teams 339
How Can a Manager Shape Team Behavior? 343
Management Skill Builder | Providing Good Feedback 313
• Experiential Exercise 314 • Case Application #1—Race What Current Issues Do Managers Face
Relations 315 • Case Application #2—Résumé in Managing Teams? 344
Regrets 316 • Case Application #3—Spotting What’s Involved with Managing Global Teams? 344
Talent 317 • Endnotes 318 When Are Teams Not the Answer? 346
Knowing: Getting Ready for Exams and Quizzes
Chapter Summary by Learning Outcome 347 • Discussion
Professionalism Module: Professionalism and Questions 347
Employability 321 Applying: Getting Ready for the Workplace
What is Professionalism? 321 Management Skill Builder | Developing Your Coaching
Skills 348 • Experiential Exercise 349 • Case
How Can I Show My Professionalism? 322
Application #1—Rx: Teamwork 350 • Case Application #2—
How Can I Have a Successful Career? 323 Building Better Software Build Teams 351 • Case
Assess Your Personal Strengths and Weaknesses 323 Application #3—Employees Managing Themselves—Good Idea or
Identify Market Opportunities 323 Not? 352 • Endnotes 353
Take Responsibility for Managing Your Own Career 324
Develop Your Interpersonal Skills 324
Practice Makes Perfect 324 Part 4 Leading
Stay Up to Date 324
Network 324 Chapter 10 Understanding Individual
Stay Visible 324 Behavior 356
Seek a Mentor 324 What Are the Focus and Goals of Organizational
Leverage Your Competitive Advantage 325 Behavior? 359
Don’t Shun Risks 325 What Is the Focus of OB? 359
It’s OK to Change Jobs 325 What Are the Goals of Organizational Behavior? 360
Opportunities, Preparation, and Luck = Success 325 What Role Do Attitudes Play in Job Performance? 361
Endnotes 325 What Are the Three Components of an Attitude? 361
What Attitudes Might Employees Hold? 361
Cont ent s 11
Do Individuals’ Attitudes and Behaviors Need to Be How Do the Contemporary Theories Explain
Consistent? 362 Motivation? 400
What Is Cognitive Dissonance Theory? 362 What Is Goal-Setting Theory? 400
Making Ethical Decisions in Today’s Workplace 363 How Does Job Design Influence Motivation? 401
How Can an Understanding of Attitudes Help Managers Be Classic Concepts in Today’s Workplace 402
More Effective? 364 What Is Equity Theory? 404
What Do Managers Need to Know About Personality? 364 How Does Expectancy Theory Explain Motivation? 405
How Can We Best Describe Personality? 365 How Can We Integrate Contemporary Motivation
Managing Technology in Today’s Workplace | Increased Theories? 406
Reliance on Emotional Intelligence 367 What Current Motivation Issues Do Managers Face? 408
Can Personality Traits Predict Practical Work-Related How Can Managers Motivate Employees When the
Behaviors? 367 Economy Stinks? 408
How Do We Match Personalities and Jobs? 369 How Does Country Culture Affect Motivation Efforts? 408
Do Personality Attributes Differ Across Cultures? 370 How Can Managers Motivate Unique Groups of
How Can an Understanding of Personality Help Managers Workers? 409
Be More Effective? 370 Making Ethical Decisions on Today’s Workplace 410
What Is Perception and What Influences It? 371 How Can Managers Design Appropriate Rewards
What Influences Perception? 371 Programs? 411
How Do Managers Judge Employees? 372 Managing Technology in Today’s Workplace | Individualized
How Can an Understanding of Perception Help Managers Rewards 412
Be More Effective? 374 Knowing: Getting Ready for Exams and Quizzes
Chapter Summary by Learning Outcome 414 • Discussion
HOW DO LEARNING THEORIES EXPLAIN Questions 415
BEHAVIOR? 375 Applying: Getting Ready for the Workplace
Operant conditioning 375 Management Skill Builder | Being a Good Motivator 415
Social learning theory 376 • Experiential Exercise 416 • Case Application #1—One
for the Money . . . 417 • Case Application #2—Unlimited
Shaping Behavior 376
Vacation Time? Really? 418 • Case Application #3—
Classic Concepts in Today’s Workplace 378 Passionate Pursuits 419 • Endnotes 420
What Issues Do Today’s Leaders Face? 440 Applying: Getting Ready for the Workplace
Managing Technology in Today’s Workplace | Virtual Management Skill Builder | Being A Good Listener 479
Leadership 441 • Experiential Exercise 480 • Case Application #1—
Why Is Trust the Essence of Leadership? 443 #AthletesusingTwitter 480 • Case Application #2—Banning
E-Mail. Banning Voice Mail. 481 • Case Application #3—
A Final Thought Regarding Leadership 445
Using Social Media for Workplace Communication 482
Knowing: Getting Ready for Exams and Quizzes • Endnotes 483
Chapter Summary by Learning Outcome 446 • Discussion
Questions 447
Applying: Getting Ready for the Workplace
Management Skill Builder | Being A Good Leader 447 Part 5 Controlling
• Experiential Exercise 448 • Case Application #1—
“Success Theater” at General Electric 449 • Case Application
Chapter 14 Controlling Work and Organizational
#2—Developing Gen Y Leaders 450 • Case Application Processes 486
#3—Investing in Leadership 451 • Endnotes 452 What Is Control and Why Is It Important? 489
What Is Control? 489
Chapter 13 Managing Organizational and Why Is Control Important? 489
Interpersonal Communication 456 What Takes Place as Managers Control? 491
How Do Managers Communicate Effectively? 459 1 What Is Measuring? 491
How Does the Communication Process Work? 459 Making Ethical Decisions in Today’s Workplace 492
Are Written Communications More Effective Than Verbal Classic Concepts in Today’s Workplace 494
Ones? 461 2 How Do Managers Compare Actual Performance
Is the Grapevine an Effective Way to Communicate? 461 to Planned Goals? 494
How Do Nonverbal Cues Affect Communication? 461 3 What Managerial Action Can Be Taken? 495
Classic Concepts in Today’s Workplace 462 What Should Managers Control? 496
What Barriers Keep Communication from Being When Does Control Take Place? 496
Effective? 462
How Can Managers Overcome Communication
KEEPING TRACK: WHAT GETS CONTROLLED? 498
Barriers? 465
Keeping Track of an Organization’s Finances 498
TECHNOLOGY AND MANAGERIAL Keeping Track of Organization’s Information 499
COMMUNICATION 467 Keeping Track of Employee Performance 500
Networked Communication 467 Keeping Track Using a Balanced Scorecard Approach 501
Mobile Communication 468
What Contemporary Control Issues Do Managers
Managing Technology in Today’s Workplace | Office of Confront? 502
Tomorrow 470 Do Controls Need to Be Adjusted for Cultural
What Communication Issues Do Managers Face Differences? 502
Today? 471 Managing Technology in Today’s Workplace | Monitoring
How Do We Manage Communication in an Internet Employees 503
World? 471 What Challenges Do Managers Face in Controlling the
How Does Knowledge Management Affect Workplace? 503
Communication? 473 Knowing: Getting Ready for Exams and Quizzes
What Role Does Communication Play in Customer Chapter Summary by Learning Outcome 508 • Discussion
Service? 474 Questions 508
How Can We Get Employee Input and Why Should Applying: Getting Ready for the Workplace
We? 474 Management Skill Builder | Disciplining Difficult
Making Ethical Decisions in Today’s Workplace 475 Employees 509 • Experiential Exercise 510 • Case
How Do We Have Civil Conversations in the Application #1—HealthyFast Food? 511 • Case
Workplace? 475 Application #2—If You Can’t Say Something Nice, Don’t Say
Anything at All 512 • Case Application #3—Goals and
How Does Workplace Design Affect
Controls 512 • Endnotes 514
Communication? 476
Why Should Managers Be Concerned with
Communicating Ethically? 477
Operations Module: Managing Operations 516
Knowing: Getting Ready for Exams and Quizzes
Chapter Summary by Learning Outcome 478 • Discussion What Do I Need to Know about Operations
Questions 478 Management? 516
Cont ent s 13
What Is Operations Management? 516 What Are the Obstacles to Value Chain Manage-
1 How Do Service and Manufacturing Firms Differ? 517 ment? 524
2 How Do Businesses Improve Productivity? 517 What Contemporary Issues Do Managers Face in
3 What Role Does Operations Management Play in a Managing Operations? 525
Company’s Strategy? 519 1 What Role Does Technology Play in Operations
What Is Value Chain Management and Why Is It Management? 526
Important? 519 2 How Do Managers Control
What Is Value Chain Management? 520 Quality? 526
What Are the Goals of Value Chain Management? 520 3 How Are Projects Managed? 529
How Does Value Chain Management Benefit Final Thoughts on Managing Operations 533
Businesses? 521 Endnotes 533
How Is Value Chain Management Done? 521
What Are the Requirements for Successful Value Chain Glossary 535
Management? 521 Index 542
Preface
This Eleventh Edition of Fundamentals of Management covers the essentials of manage-
ment in a way that provides a sound foundation for understanding the practical issues facing
managers and organizations. The focus on knowing and applying the theories of manage-
ment remains, while now also highlighting opportunities to develop employability skills.
Fundamentals of Management offers an approachable, streamlined, realistic emphasis
around what works for managers and what doesn’t—with the ultimate goal to help students
be successful.
To improve student results, we recommend pairing the text content with MyLab
Management, which is the optional teaching and learning platform that empowers you to
reach every student. By combining trusted author content with digital tools and a flexible
learning platform, MyLab personalizes the learning experience to help your students learn
and retain key course concepts while developing skills that future employers are seeking in
potential employees. Learn more at www.pearson.com/mylab/management.
14
Pr eface 15
CVS Health Corporation announced in early 2018 that it would stop “materially”
altering the beauty images used in its marketing materials that appear in its stores
and on its websites and social media channels.35 Although the change applies to
the marketing materials it creates, the drugstore chain has also asked global brand
partners—including Revlon, L’Oreal, and Johnson & Johnson—to join its effort.
The company will use a watermark—the “CVS Beauty Mark”—on images that
have not been altered. What does that mean? You’re seeing real, not digitally This text tackles tough issues such as
modified, persons. The person featured in those images did not have their size, globalization/anti-globalization, having civil
shape, skin or eye color, wrinkles, or other characteristics enhanced or changed. conversations, anti-bias, and ethical dilemmas—
The company’s goal is for all images in the beauty sections of CVS’s stores to giving students an accurate depiction of the busi-
reflect the “transparency” commitment by 2020. Not surprisingly, there are pros ness environment today.
and cons to this decision. And not surprisingly, there are ethical considerations
associated with the decision.
Discussion Questions:
5 Striving for more realistic beauty/body image ideals: Who are potential
stakeholders in this situation and what stake do they have in this decision?
6 From a generic viewpoint, how do ethical issues affect decision making? In this
specific story, what potential ethical considerations do you see in the decision
by CVS to stop altering beauty images and start using more realistic images?
3
concepts to the real world, the cases ask
students to assess a situation and answer
questions about “how” and “why” and
CASE APPLICATION #
“what would you do?” These Case Ap- Goals and Controls
plications cover a variety of companies, Topic: Role of goals in controlling, control process, efficiency and effectiveness
including Uber, Netflix, General Elec-
T
esla. Elon Musk. You’ve probably heard of both. Tesla role in the company and oversaw the design of Tesla’s first
tric, Tesla, and more. was founded in 2003 by a group of engineers who car, the Roadster, which was launched in 2008. Next came the
wanted to prove that buyers didn’t need to compromise Model S, introduced in 2012 as the world’s first premium all-
looks and performance to drive electric—that electric cars electric sedan. The next product line expansion was the Model
could be “better, quicker, and more fun to drive than gasoline X in 2015, a sport utility vehicle, which achieved a 5-star safety
cars.”60 Musk was not part of that original group but led the rating from the National Highway Safety Administration. The
company’s Series A investment (the name typically given to a Model 3 was introduced in 2016 and production began in
(Case Application for Chapter 14, company’s first round of venture capital financing) and joined 2017. From the beginning, Musk has maintained that Tesla’s
Tesla) Tesla’s board of directors as chairman. He soon took an active long-term strategic goal was to create affordable mass-market
Experiential Exercise
A new Employability Skills Matrix at the end of Chapter 1 provides students with a visual guide
to features that support the development of skills employers are looking for in today’s business
graduates, helping students to see from
the start of the semester the relevance of EMPLOYABILITY SKILLS MATRIX
the course to their career goals. Critical Thinking Communication Collaboration Knowledge Social
Application and Responsibility
Analysis
Classic Concepts in Today’s ✓ ✓ ✓ ✓
Workplace
Making Ethical Decisions in ✓ ✓ ✓ ✓ ✓
Today’s Workplace
Managing Technology in ✓ ✓ ✓ ✓ ✓
Today’s Workplace
MyLab: Write It, Watch It, ✓ ✓ ✓
Try It
Management Skill Builder— ✓ ✓ ✓
Practicing the Skill
Experiential ✓ ✓ ✓
Exercise
Case ✓ ✓ ✓
Application 1
Case ✓ ✓ ✓
Application 2
Case ✓ ✓
[Employability Skills Matrix from
Application 3
Chapter 1]
Discussion Questions:
5 Is there an ethical issue here? Why or why not? What stakeholders
might be affected and how might they be affected? How can identifying
stakeholders help a manager decide the most responsible approach?
6 Working together in your “assigned” group, discuss Disney’s actions.
Do you agree with those actions? Look at the pros and cons, includ-
ing how the various stakeholders are affected. Prepare a list of argu-
ments both pro and con. (To be a good problem solver and critical
thinker, you have to learn how to look at issues from all angles!)
End-of-Chapter Management Skill Builder helps students move from merely knowing
concepts to actually being able to use that knowledge.
The skill-building exercises included at the end of each chapter help you apply and
use management concepts. We chose these skills because of their relevance to develop-
ing management competence and their
linkage to one or more of the topic ar- Management Skill Builder | UNDERSTANDING CULTURE
eas in this book.
An organization’s culture is a system of shared meaning. When you understand your organization’s culture, you know, for example,
whether it encourages teamwork, rewards innovation, or stifles initiative. When interviewing for a job, the more accurate you are at
assessing the culture, the more likely you are to find a good person–organization fit. And once inside an organization, understand-
ing the culture allows you to know what behaviors are likely to be rewarded and which are likely to be punished.48
Chapter 5 Chapter 9
• Rewrote box feature questions to focus on skills • Rewrote box feature questions to focus on skills
• Added new section on managing disruptive innovation • Added material on multicultural brokers
• New Being Ethical box • New Experiential Exercise
• New Experiential Exercise • Two new cases (Microsoft and W. L. Gore)
• Updated one case (UnderArmour) • Updated case (health-care industry)
• Two new cases (Volkswagen, Swiss watch industry) • Added “Topic” to Case Apps
• Added “Topic” to Case Apps • Highlighted different employability skills in each case
• Highlighted different employability skills in each case
Chapter 10
Managing Entrepreneurial Ventures Module
• Rewrote box feature questions to focus on skills
• New Module • Expanded discussion of generational
differences in the workplace
Chapter 6 • New Experiential Exercise
• Rewrote box feature questions to focus on skills • Two new cases (Virgin Group, Adobe Systems)
• Added new material on digital tools as strategic weapons • Updated case (Google)
• Added new material on crisis planning • Added “Topic” to Case Apps
• New Managing Technology in Today’s Workplace box • Highlighted different employability skills in each case
(using social media for environmental scanning)
• New Experiential Exercise
• Updated one case (Zara) Chapter 11
• Two new cases (Ford Motor Company, Domino’s Pizza) • Rewrote box feature questions to focus on skills
• Added “Topic” to Case Apps • New Experiential Exercise
• Highlighted different employability • One new case (unlimited vacation time)
skills in each case • Two updated cases (Gravity Payments, Patagonia)
22 Pr efa c e
Acknowledgments
Writing and publishing a textbook requires the talents of a number of people whose names
never appear on the cover. We’d like to recognize and thank a phenomenal team of talented
people who provided their skills and abilities in making this book a reality. This team
includes Kris Ellis-Levy, our specialist portfolio manager; Claudia Fernandes, our senior
content producer; Carlie Marvel, our senior product marketer, Nicole Price, our field mar-
keting manager; Stephanie Wall, our director of portfolio management; Nancy Moudry, our
highly talented and gifted photo researcher; Lauren Cook, our talented digital media whiz
who co-created the “Bust The Myth” videos; and Kristin Jobe, associate managing editor,
Integra-Chicago.
We also want to thank our reviewers—past and present—for the insights they have
provided us:
Thank You!
Steve, Mary, and Dave would like to thank you for considering and choosing our book for your
management course. All of us have several years of teaching under our belt, and we know how
challenging yet rewarding it can be. Our goal is to provide you with the best resources avail-
able to help you excel in the classroom!
For their contribution to the Global Edition, Pearson would like to thank Hussein Ismail,
Lebanese American University; Stephanie Pougnet, University of Applied Sciences Western
Switzerland; and Andrew Richardson, University of Leeds; and for their review of the new
content, David Ahlstrom, Chinese University of Hong Kong; Elsa Chan, City University of
Hong Kong; Tan Wei Lian, Taylor’s University; Goh See Kwong, Taylor’s University; and
Yanfeng Zheng, The University of Hong Kong.
About the Authors
STEPHEN P. ROBBINS received his Ph.D. from the University of Arizona. He previously
worked for the Shell Oil Company and Reynolds Metals Company and has taught at the
University of Nebraska at Omaha, Concordia University in Montreal, the University
of Baltimore, Southern Illinois University at Edwardsville, and San Diego State
University. He is currently professor emeritus in management at San Diego State.
Dr. Robbins’s research interests have focused on conflict, power, and politics in
organizations, behavioral decision making, and the development of effective inter-
personal skills. His articles on these and other topics have appeared in such journals
as Business Horizons, the California Management Review, Business and Economic
Perspectives, International Management, Management Review, Canadian Personnel
and Industrial Relations, and the Journal of Management Education.
Dr. Robbins is the world’s best-selling textbook author in the areas of management
and organizational behavior. His books have sold more than 10 million copies and have been
translated into 20 languages. His books are currently used at more than 1,500 U.S. colleges and
universities, as well as hundreds of schools throughout Canada, Latin America, Australia, New
Zealand, Asia, and Europe.
For more details, see stephenprobbins.com.
MARY COULTER (Ph.D., University of Arkansas) held different jobs, including high
school teacher, legal assistant, and city government program planner, before completing
her graduate work. She has taught at Drury University, the University of Arkansas,
Trinity University, and Missouri State University. She is currently professor emeritus
of management at Missouri State University. In addition to Fundamentals of
Management, Dr. Coulter has published other books with Pearson including
Management (with Stephen P. Robbins), Strategic Management in Action, and
Entrepreneurship in Action.
When she’s not busy writing, Dr. Coulter enjoys puttering around in her flower
gardens; trying new recipes; reading all different types of books; and enjoying many
different activities with husband Ron, daughters and sons-in-law Sarah and James and
Katie and Matt, and most especially with her two grandkids, Brooklynn and Blake, who
are the delights of her life!
24
Other documents randomly have
different content
kertoa tälle näkemänsä. Mutta Albert oli haistanut ruudinsavua eikä
halunnut lähteä tyhjin toimin. Hän pyysi saada jäädä, voidakseen
viedä prinssille edes voiton sanoman. Marski suostui siihen. Sillä
hetkellä näytti ylipäälliköstä rakuunahyökkäys tarpeelliselta ja hän
määräsi erään adjutanttinsa viemään everstille rynnäkkökäskyn.
Nuori mies lähti täyttä laukkaa, mutta oli tuskin ehtinyt
kolmanneksen matkaa mäeltä rykmentin luo, kun tykinkuula vei
häneltä pään. Hän ei ollut vielä suistunut jalustimista du Rocherin
siepatessa tilaisuuden ottaa osaa taisteluun. Hän karautti eteenpäin
vuorostaan, välitti everstille määräyksen eikä palannutkaan marskin
seurueeseen, vaan veti miekkansa ja ryntäsi rykmentin etunenässä.
Sydämellisesti teidän
Philippe d'Orleans."
— Oi, voi, on, rakas lapseni, valitti Clarice saaden samalla kertaa
takaisin sekä puheenlahjan että kyyneleet. — Voi, kyllä se on totta,
kyllä niin on käynyt! Voi meitä onnettomia!
Claricen asema oli hirveä. Hän ei ollut väärässä, hän tunsi sen
kuolettavaksi, eikä hänellä ollut maailmassa ketään lapsensa
vaalijaksi. Vaimoparka pelkäsi kuolemaa, ei omasta puolestaan, vaan
tyttärensä takia, jolle ei jäisi edes äidin hautakiveä päänalaisekseen.
Hänen miehellään oli vain etäisiä sukulaisia, joilta hän ei voinut eikä
tahtonut pyytää. Omasta suvustaan hän ei ollut koskaan tiennyt
mitään. Sitä paitsi hän käsitti, että jos avusta olisi ollut toivoakin, ei
hänellä ollut enää aikaa sen tavoitteluun. Kuolema teki tuloaan.
Buvat kuuli veisuuta ja aavisti, mitä oli tapahtunut. Hän riensi ylös
portaita ja näki ylimmällä porrastasanteella ja kamarin ovella
tungeksivan kaikki korttelin eukot, jotka olivat sen ajan tapaan
seuranneet pyhän sakramentin saattuetta. Kuoleva virui vuoteellaan
jo niin valjuna ja jäykkänä, että häntä olisi voinut luulla hautakivenä
lepääväksi marmoripatsaaksi, jollei silmistä olisi tuolloin tällöin
kierähtänyt kyynel. Hengenmiehet veisasivat vuoteen ääressä
ajallisesta elämästä erkanevien rukouksia. Pikku Bathilde oli erotettu
äidistään, jotta tämä saisi häiriintymättömästi omistautua viimeiseen
hartaudentoimitukseensa, ja hän oli painautunut nurkkaan
uskaltamatta huutaa tai itkeä, aivan kauhuissaan tuntemattomien
ihmisten paljoudesta ja käsittämättömästä hälystä.
Buvatista näytti Clarice silloin liikahtavan, niin kuin hän olisi vielä
kuullut ja tuntenut tyttärensä äänen, mutta se saattoi vain olla
hermovärähdyskin. Hän kysyi hoitajattarelta, tarvitsiko sairas mitään.
Toinen ravisti päätänsä sanoen:
Buvatin olisi tehnyt mieli jäädä naapurinsa luo, sillä hän näki, että
tällä ei voinut olla enää montakaan hetkeä elettävänä, mutta hänen
oli mahdoton ajatellakaan jättäytyä päiväksikään pois toimistostaan,
ellei itse ollut kuolemaisillaan. Hän siis saapui sinne tapansa
mukaisesti, mutta niin murheissaan ja apeana, ettei kuningas
paljoakaan hyötynyt hänen läsnäolostaan. Huomattiinpa sinä päivänä
ihmetellen, että Buvat ei odottanutkaan kello neljän lyöntien loppuun
ennen kuin päästi auki niiden sinisten irtohihakkeiden nauhat, joilla
hän työssään suojeli takkiaan. Hän nousi jo ensimmäisellä
kellonlyönnillä, sieppasi hattunsa ja poistui. Ylimääräinen apulainen,
joka oli jo ennen mielinyt hänen paikkaansa katseli hänen lähtöänsä;
kun hän sitten oli painanut oven kiinni, jupisi tämä tavoittelija siksi
kovaa, että johtaja saattoi kuulla:
— Voi, setä, setä, huusi lapsi, — herätä toki äitini, joka tahtoo yhä
nukkua, herätä hänet, kiltti setä!
Lapsi totteli.
— Ja nyt, jatkoi suojelija, — jätä hänet nukkumaan, kunnes hyvä
Jumala aikanaan herättää hänet.
— Ja maksettiinko teille?
Olisi tosin ollut tarjolla oletus, että Buvatilia oli ollut riehakka
nuoruus ja että Bathilde oli tulos entisestä intohimosta, jota kirkko ei
ollut pyhittänyt, mutta se otaksuma raukesi pikaisessakin silmäilyssä.
Bathilde oli pitkä ja solakka, Buvat lyhyt ja paksu; Bathildella oli
mustat ja hehkuvat silmät, Buvatilia harmaansiniset ja aivan
ilmeettömät; toisella oli hipiä valkoinen ja himmeä, toisen kasvot
paistoivat punaisina, ja lopuksi, Bathilden koko olemus kuvasti
hienoa syntyperää, kun taasen kelpo Buvat-parka oli kiireestä
kantapäähän rahvaanomaisen hyväluontoisuuden perikuva.
Bathilde-parka vaaleni.
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