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Vikas Kumar · R. Vidhyalakshmi
Reliability
Aspect of Cloud
Computing
Environment
Reliability Aspect of Cloud Computing
Environment
Vikas Kumar R. Vidhyalakshmi
•
123
Vikas Kumar R. Vidhyalakshmi
School of Business Studies Army Institute of Management &
Sharda University Technology
Greater Noida, Uttar Pradesh, India Greater Noida, Uttar Pradesh, India
This Springer imprint is published by the registered company Springer Nature Singapore Pte Ltd.
The registered company address is: 152 Beach Road, #21-01/04 Gateway East, Singapore 189721,
Singapore
Preface
v
vi Preface
1 Cloud Computing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1.1 Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1.2 Deployment Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.1.3 Service Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1.4 Virtualization Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.1.5 Business Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.2 Cloud Adoption and Migration . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.1 Merits of Cloud Adoption . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.2 Cost–Benefit Analysis of Cloud Adoption . . . . . . . . . . . . . 15
1.2.3 Strategy for Cloud Migration . . . . . . . . . . . . . . . . . . . . . . 17
1.2.4 Mitigation of Cloud Migration Risks . . . . . . . . . . . . . . . . 18
1.2.5 Case Study for Adoption and Migration to Cloud . . . . . . . 20
1.3 Challenges of Cloud Adoption . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.3.1 Technology Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.3.2 Service Provider Perspective . . . . . . . . . . . . . . . . . . . . . . . 23
1.3.3 Consumer Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.3.4 Governance Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1.4 Limitations of Cloud Adoption . . . . . . . . . . . . . . . . . . . . . . . . . . 26
1.5 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2 Cloud Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.1.1 Mean Time Between Failure . . . . . . . . . . . . . . . . . . . . . . 32
2.1.2 Mean Time to Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.1.3 Mean Time to Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
vii
viii Contents
Dr. Vikas Kumar received his M.Sc. in electronics from Kurukshetra University,
Haryana, India, followed by M.Sc. in computer science and Ph.D. from the same
university. His Ph.D. work was in collaboration with CEERI, Pilani, and he has
worked in a number of ISRO-sponsored projects. He has designed and conducted a
number of training programs for the corporate sector and has served as a trainer for
various Government of India departments. Along with six books, he has published
more than 100 research papers in various national and international conferences and
journals. He was Editor of the international refereed journal Asia-Pacific Business
Review from June 2007 to June 2009. He is a regular reviewer for a number of
international journals and prestigious conferences. He is currently Professor at the
Sharda University, Greater Noida, and Visiting Professor at the Indian Institute of
Management, Indore, and University of Northern Iowa, USA.
xi
Chapter 1
Cloud Computing
Abbreviations
Moore’s Law was predicted by Gordon Moore, Intel co-founder in 1965 which stated
that the processing power (i.e., number of in a transistor of a silicon chips) will be
doubled in every 18–24 months. This became reality only in a few decades and finally
failed due to technology advancements resulting in abundant computing power. The
processing power doubled in a much less than the expected time and got leveraged
in almost all domains for incorporating speed, accuracy, and efficiency. Integrated
circuit chips have a limit of 12 mm2 , tweaking the transistors within this limit has
also got an upper limit. Correspondingly, the benefits of making the chips smaller
is diminishing and operating capacity of the high-end chips has been on the plateau
since middle of 2000. This led to a lookout for the development in computing field,
beyond the hardware. One such realization is the new computing paradigm called
Cloud Computing. Since its introduction about a decade ago, cloud computing has
evolved at a rapid pace and has found an inevitable place in every business operation.
This chapter provides an insight to various aspects of cloud computing, its business
benefits along with real time business implementation examples.
1.1 Introduction
1.1.1 Characteristics
Cloud Computing services are delivered over the Internet. It provides a very high
level of technology abstraction, due of which, customers with a very limited technical
knowledge, can also starts using cloud applications at the click of the mouse. NIST
describes characteristics of cloud computing as follows (NIST 2015):
1.1 Introduction 3
Cloud services can be deployed in any one of the four ways such as private cloud,
public cloud, community cloud and hybrid cloud. Physical presence of the resources,
security levels, and access methods varies with service deployment type. The selec-
tion of cloud deployment method is done based on the data sensitivity of the business
and their business requirements (Liu et al. 2011). Figure 1.1 depicts advantages of
various deployment methods.
i. Private Cloud
It is cloud setup that is maintained within the premises of the organization. It
is also called as “Internal Cloud”. Third party can also be involved in this to
host an on-site private cloud or outsourced private cloud maintained exclusively
for a single organization. This type of deployment is preferred by large orga-
nizations that include a strong IT team to setup, maintain, and control cloud
operations. This is intended for a single tenant cloud setup with strong data
security capabilities. Availability, resiliency, privacy, and security are the major
advantages of this type of deployment. Private cloud can be setup using major
service providers such as Amazon, Microsoft, VMware, Sun, IBM, etc. Some of
the open source implementations for the same are Eucalyptus and OpenSatck.
ii. Public Cloud
This type of cloud setup is open to general public. Multiple tenants exist in this
cloud setup which is owned, managed, and operated by service providers. Small-
and mid-sized companies opt for this type of cloud deployments with the prime
intention to replace CapEx with OpEx. “Pay as you go” model is used in this
setup, where the consumers pay only for the resources that are utilized by them.
Adoption of this facility eliminates prediction and forecasting overhead of IT
infrastructure requirements. Public cloud includes thousands of servers spanning
across various data centers situated across the globe. Facility to choose the data
center near to their business operations is provided to the consumers to reduce
latency in service provisioning. The public cloud setup requires huge investment
so it is set up large enterprises like Amazon, Microsoft, Google , Oracle, etc.
1.1 Introduction 5
Software, storage, network, and processing capacity are provided as services from
cloud. The wide range of services offered is built on top of one another and is also
termed as cloud computing stack. Figure 1.2 represents cloud computing stack. Three
major cloud computing services are Infrastructure as a Service (IaaS), Platform as
a Service (PaaS), and Software as a Service (SaaS). With the proliferation of cloud
in almost all computing related activities various other services are also provided
on demand and are collectively termed as Anything as a Service (XaaS). The XaaS
service list includes Communication as a Service, Network as a Service, Monitoring
as a Service, Storage as a Service, Database as a Service, etc.
• Platform as a Service
• Development tools, Web Servers, databases
• Google App engine, Microsoft Azure,
PaaS Amazon Elastic Cloud etc.
• Infrastructure as a Service
• Virtual Machines, Servers, Storage and
Networks
IaaS • Amazon Ec2, Rackspace, VMWare, IBM
Smart Cloud, Google cloud Storage etc.
1.1 Introduction 7
OS 1 OS 2 OS 3
Host Hardware
be made to work with other operating systems also using virtualization. It increases
utilization of hardware resources and also allows organizations to reduce the enor-
mous power consuming servers. This also helps organizations to achieve green IT
(Menascé 2005).
VMware and Oracle are the leading companies which are providing products
such as VMware Player and Oracle’s VirtualBox that supports virtualization imple-
mentation. Virtualization can be achieved as a hosted approach or using hypervisor
architecture. In hosted approach partitioning services are provided on top of the exist-
ing operating system to support wide range of guest operating systems. Hypervisor
also known as Virtualization Machine Manager (VMM) is the software that helps
in successful implementation of virtualization on the bare machine. It has direct
access to the machine hardware and is an interface and a controller between the host-
ing machine and the guest operating system or applications to regulate the resource
usage (vmware 2006).
Virtualization can also be used to combine resources from multiple physical
resources into a single virtual resource. Virtualization helps to eliminate server
sprawl, reduced complexity in maintaining business continuity, and rapid provi-
sioning for test and development. Figure 1.3 describes the virtualized environment.
Various types of virtualizations include
10 1 Cloud Computing
i. Storage virtualization
It is the combination of multiple network storage devices to project as a single
huge storage unit. The storage spaces of several interconnected devices are
combined into a simulated single storage space. It is implemented using software
on Storage Area Network (SAN), which is a high-speed sub-network of shared
storage devices primarily used for backup and archiving processes.
ii. Server virtualization
The concept of one physical dedicated server is replaced with virtual servers.
Physical server is divided into many virtual servers to enhance optimal uti-
lization. Main identity of the physical server is masked and the users interact
through the virtual servers only. Usage of virtual web servers helps to provide
low-cost web hosting facility. This also conserves infrastructure space as several
servers are replaced by a single server. The hardware maintenance overhead is
also reduced to a larger extent (Beal 2018).
iii. Operating system virtualization
This type of virtualization allows the same machine to run the multiple instances
of different operating system concurrently through the software. This helps a
single machine to run different application requiring different operating system.
Another type of virtualization involving OS is called as Operating System-
level virtualization where a single OS kernel will provide support for multiple
applications running in different partitions of a single machine.
iv. Network virtualization
This is achieved through logical segmentation of the physical network resources.
The available bandwidth is divided into different channels with each being sep-
arated and distinguished from each other. These channels will be assigned to
server or device for further operations. The true complexity of the network is
abstracted and are provided as simple hard drive for usage.
Cloud adoption gives a wide array of benefits to business like reduced CapEx, greater
flexibility, business agility, increased efficiency, enhanced web presence, faster time
to market, enhanced collaboration, etc. The business benefits of cloud adoption
include
i. Enhanced Business Agility
Cloud adoption enables organizations to handle business dynamism without com-
plexity. This enhances the agility of the organizations as it is equipped to accom-
modate the changing business and customer needs. The cloud adoption keeps the
organization in pace with the new technology updations with minimal or no human
interaction. This is achieved through faster and self-provisioning and de-provisioning
of IT resources at the time of need from anywhere and using any type of devices.
New application inclusion time has reduced from months to minutes.
1.1 Introduction 11
ii. Pay-As-You-Go
This factor is abbreviated as PYAG is a feature that allows the customers to pay for the
resources based on the time and amount of its utilization. Cloud services are meter-
based where usage-based payment is done or it is subscription-based. This convenient
payment facility enables customers to concentrate on core business activities rather
than worrying about the IT investments. The IT infrastructure investment planning is
replaced with planning for successful cloud migration and efficient cloud adoption.
This useful factor of cloud entitles the new entrants to leverage the entire benefit of
ICT implementation with minimal investment.
iii. Elimination of CapEx
This is an important cost factor that eradicates one of the most important barriers
to cost-based IT adoption for small businesses. The strenuous way of traditional
software usage in business includes activities like purchasing, installing, maintaining,
and upgrading. This is simplified to a simple browser usage. User need not worry
about the initial costs such as purchase costs, costs related to updation and renewal.
In fact the user needs to worry only about the Internet installation cost only in terms
of Capex. The software required for the organizations are used directly from the
provider’s site using authenticated login ids. This eliminates huge initial investment.
All cloud services are metered and this enables the customer to have greater control
on the use of expensive resources. The basic IT requirements of the business have
to be observed before cloud adoption and the allocations are to be done only for the
basic requirements. This controls the huge initial investment. Careful monitoring of
the cloud usage will enable the organizations to predict the financial implications of
their cloud usage expansion plans. Huge capital investment on resources that may not
be fully utilized is replaced with operation expenses by paying only for the resources
utilized thus managing the costs.
v. Increased Efficiency
This refers to the optimal utilization of IT-related resources which will in turn prevent
the devices from being over provisioned or under provisioned. Traditional IT resource
allocations for server, processing power, and storage are planned by targeting the
resource requirement spikes that occur during peak business seasons which last for
few parts of a year. These additional resources remain idle for most part of the year
thus reducing IT resource efficiency. For example, the estimated server utilization rate
is 5–15% of its total capacity. Cloud adoption eliminates the need of over investment
on resources. The required resources are provisioned at the time of need and are paid
as per usage capacity. This increases the resource efficiency .
12 1 Cloud Computing
Any disruption to the IT infrastructure will affect the business continuity and might
also result in financial losses. In traditional IT setup, periodic maintenance of the
hardware, software, storage, and network are essential to avoid the losses. The relia-
bility of traditional ICT for enterprise operations is associated with risk as the retrieval
of the affected IT systems is a time consuming process. Cloud adoption increases
the IT usage reliability for enterprise operations by improving the uptime and faster
recovery from unplanned outages. This is achieved through live migrations, fault
tolerance, storage migrations, distributed resource scheduling, and high availability.
Cloud adoption assists the organization to reduce their carbon footprint. Organi-
zations invest on huge servers and IT infrastructure to satisfy their future needs.
Utilization of these huge IT resources and heavy cooling systems contribute to the
carbon footprint. On cloud adoption the over provisioning of resources are eliminated
and only the required resources are utilized from the cloud thus reducing the carbon
footprint. The cloud data center working also results in increased carbon footprint
but is being shared by multiple users and the providers also employ natural cooling
mechanism to reduce the carbon footprint.
1.1 Introduction 13
x. Cost Reduction
Cloud adoption reduces cost in many ways. The initial investment in proprietary
software is eliminated. The overhead charges such as data storage cost, quality control
cost, software and hardware updation and maintenance cost are eliminated. The
expensive proprietary license costs such as license renewal cost and additional license
cost for multiple user access facility is completely removed in cloud adoption.
Most of the big organizations have already adopted cloud computing and many of the
medium and small organizations are also in the path of adopting cloud. Gartner’s has
mentioned in 2017 report that Cloud computing is projected to increase to $162B in
2020. As of 2017, nearly 74% of Chief Financial Officers believe Cloud computing
will have the most measurable impact on their business. Cloud spending is growing
at 4.5 times since 2009 and is expected to grow at a better rate of six times from
2015 through 2020 (www.forbes.com). As with two sides of a coin, cloud adoption
also has both merits and demerits. Complexity does exist in choosing between the
service models (IaaS, SaaS, PaaS) and deployment models (private, public, hybrid,
community). SaaS services can be used as utility services without any worry about the
underlying hardware or software, but other services need careful selection to enjoy
the complete benefits of cloud adoption. This section deals with various aspects to
understand before going for cloud adoption or migration.
i. Faster Deployments
Cloud applications are deployed faster than on-premise application. This is because
the cumbersome process of installation and configuration is replaced by a registra-
tion and subscription plan selection process. On-premise applications are designed,
created, and implemented for specific customer and had to go through the complete
software development life cycle that spans for months. The updation process also
had to go through the time consuming development cycle. In contrast to this, the
cloud application adoption takes less time as the software is readily available with
the provider. The time taken for the initial software usage is reduced from months to
minutes. Automatic software integration is another benefit of cloud adoption. This
14 1 Cloud Computing
will help people with less technical knowledge to use cloud applications without any
additional installation process. Even organizations with existing IT infrastructure
and in-house applications can migrate to cloud after performing the required data
migration process.
ii. Multi-tenancy
This factor is responsible for the reduced cost of the cloud services. Single instance of
an application is used by multiple customers called as tenants. The cost of the software
development, maintenance, and IT infrastructure incurred by the CSP is shared by
multiple users which results in delivery of the software at low cost. The tenants
are provided with the customization facility of the user interface or business rule
but not the application code. This factor streamlines the software patches or updates
release management. The updations done on the single instance are reflected to all the
customers thus eliminating the version compatibility issue with the software usage.
This multi-tenancy increases the optimal utilization of the resources thus reducing
the resource usage cost for the individuals.
iii. Scalability
iv. Flexibility
Recovery is an essential process for business continuity which can be achieved suc-
cessfully with the help of efficient backup process. Clod adoption provides backup
facility by default. Depending on the financial viability of the organization either
selected business operations or entire business operations can be backed up. For
small and medium organizations, backup storage locations must be planned in such
a way that core department or critical data are centrally located and are replicated
regionally. This helps to mitigate risk by moving the critical data close to the region
and their local customers. Primary and secondary backup sites must be geographi-
cally distributed to ensure business continuity. Different types of backups according
to NIST are full backup, incremental, and differential. Full back up process deals with
back up of all files and folders. Incremental backup captures files that were changed
or created since last backup. Differential backup deals with capturing changes or
new file creation after last full backup (Onlinetech 2013).
Cloud computing also has some associated challenges that are discussed in detail
in Sect. 1.3. Solution for handling these challenges are also discussed which needs
to be followed to leverage the benefits of cloud computing adoption.
Cost–Benefit Analysis (CBA) is a process of evaluating the costs and its correspond-
ing benefits of any investment, here in this context it is cloud adoption. This process
helps to make decisions for the operations that have calculable financial risks. CBA
should also take into the costs and revenue over a period of time including the changes
over monetary values depending on the length and time of the project. Calculating
Net Present Value (NPV) will help to measure the present profitability of the project
by comparing present ongoing cash flow with the present value of the future cash
flow. Three main steps to perform CBA are
i. Identifying costs
ii. Identifying benefits
iii. Comparing both
The main cost benefit of cloud adoption is reduced CapEx. Initial IT hardware
and infrastructure expenses are eliminated. This is due to the virtualization and
consolidation characteristics of cloud adoption. Various costs associated with cloud
adoption are server cost, storage cost, application subscription cost, cost of power,
network cost, etc. The pricing model of cloud (Pay-as-you-go) is one of the main
drivers for cloud adoption. The costs incurred in cloud adoption can be categorized
as upfront cost, ongoing costs and service termination costs (Cloud standards council
2013). Table 1.1 lists the various costs associated with cloud computing adoption.
Various financial metrics such as Total Cost Ownership (TCO), Return on Invest-
ment (ROI), Net Present value (NPV), Internal Rate of Return (IRR), and payback
16 1 Cloud Computing
period are used to measure the costs and monitor the financial benefits of SaaS
investment. ROI is used to estimate the financial benefits of SaaS investment and
TCO calculates the total associated direct and indirect costs for the entire life span
of SaaS. NPV compares the estimated benefits and costs of SaaS adoption over a
specified time period with the help of rate that assist in calculating the present value
of the future cash flow. IRR is used to identify the discount rate which would equate
the NPV of the investment to zero. ROI calculation being simple when compared to
the other metric is preferred for the financial evaluations (ISACA 2012).
Payback period refers to the time taken for the benefits return to equate with that of
the investment. Main payback areas of cloud computing where saving and additional
costs involved are listed in Table 1.2 (Mayo and Perng 2009).
1.2 Cloud Adoption and Migration 17
Cloud migration refers to the moving of data and applications related to the business
operations from on-premise IT infrastructure to cloud infrastructure. Moving the IT
operations from one cloud environment to another is also called as cloud migration.
Cisco mentions three types of migration options based on service models—IaaS,
PaaS, and SaaS. If an organization switches to SaaS it is not called as migration but
is a simple replacement of existing applications. Migrating business applications that
were based on standard on-premise application servers to cloud based development
environment is done in PaaS migration. This type of PaaS migrations also has various
steps such as refactor, revise and rebuild as the existing on-premise applications needs
to be modified to suit the cloud architecture and working. IaaS migration deals with
migrating applications and data storage on to the servers that are maintained by
cloud service provider. This is also called as re-hosting, where existing on-premise
applications and data are migrated to cloud (Zhao and Zhou 2014).
Plan, deploy, and optimize are the three main phases that are to be followed for
successful cloud migration. Plan phase includes the complete cloud assessment in
terms of functional, financial, and technical assessments, identifying whether to opt
for IaaS, PaaS, or SaaS and also deciding about the cloud deployment option (public,
private, or hybrid). The cost associated with server, storage, network and IT labor
has to be detailed and compared with on-premise cloud applications (Chugh 2018).
Security and compliance assessment needs to be done to understand the availabil-
ity and confidentiality of data, prevailing security threats, risk tolerance level, and
disaster recovery measures.
Deploy phase deals with application and data migration. The careful planning
for porting of the existing on-premise application and its data onto the cloud plat-
form is carried out in this phase so as to reduce or avoid disturbance to business
continuity. Either forklift migration where all applications are shifted on to cloud
or hybrid migration where partial shifting of application to cloud can be followed.
18 1 Cloud Computing
Self-contained, stateless, and tightly coupled applications are selected and moved
in forklift approach. Optimize phase deals with increasing efficiency of data access,
auto termination of unused instances, reengineering existing applications to suit cloud
environment (CRM Trilogix 2015).
Training the staff to utilize cloud environment is very essential to take control of
the fluctuating cloud expenses. The dynamic provisioning helps to cater to the sudden
increase in work load and the payment for the same will be done in subscription based
model. At the same time continuous monitoring has to be done to scale down the
resource requirement when the demand surges. This will help to reap the complete
cost benefit of cloud adoption. Unmanaged open source tools or provider based
managed tools are available for error free cloud migrations.
Some of the major migration options are live migration, host cloning, data migra-
tion, etc. In live migration, running applications are moved from on-premise physical
machines on to cloud without suspending the operations. In data migration synchro-
nization between the on-premise physical storage and cloud storage is carried out.
After successful migrations users can leverage cloud usage, monitor and optimize
cloud usage pattern using various cloud monitoring tools.
Business continuity might be affected due to the disturbances to the existing IT oper-
ations of the organization. The existing on-premise IT infrastructure, applications,
and data have to be completely or partially migrated to cloud. This might include
various risks like affect to business continuity, loss of data, application not working,
loss of control on data, etc. Some of the cloud migration risk mitigation measures
are
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dans la coulisse.
A du succès.
Au Théâtre Constitutionnel, le plus beau rôle c'est celui d'Inutilité.
LISZT—Pianiste défraqué.
A d'ailleurs eu toujours du goût pour les ordres. Ça se voyait à ses
décorations.
Si l'habit a changé, la pose perpétuelle est restée.
L'abbé Mangin!
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