AN INTERNSHIP REPORT

ON

DIPESH INFOSYS

RATO POOL BRANCH,KAILALI

Submitted By:

Diwash tej

Symbol No:

F.U. Regd.No:

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 INFORMATION SHEET

NAME OF FIRM: DIPESH INFOSYS

ADDRESS: Ratopool,Kailali

PHONE :9860202237

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 STUDENT DECLARATION

This is to certify that I have completed a study on Customer service,Marketing and Account department
of DIPESH INFOSYS

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Bonafide certificate

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ACKNOWLEDGEMENT

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 Table of Contents

INTERNSHIP CERTIFICATE ISSUE BY ORGENIZATION

TABLE OF CONTENTS

PARTICULARS Page no.

Introduction

Industry profile

Company profile

Vision,mission,goals,objectives

Organization structure/charts

Function area

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ABBREVIATION

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1.0 Introduction

Dipesh Infosys is an It firm in dhangadhi. They deal with different kinds of all kind of IT products. The
firm is an authorized dealer in selling computer software and hardware parts.The strategic strength of
dipesh infosys are its large scale value.

1.1 Background of the study

Kmc college is well known college in kailali. It provides many programs . Bachelors of Business
Administration (BBA) is one of the important program of this college. The internship program is
compulsory for the students under the faculty of Business Administration. The duration of the
program is about 8 weeks. However I have chosen dipesh infosys to complete the program,during the
period I worked in the company.After completing the practical work ,I have prepared the report.

Dipesh infosys is one of the growing IT firm which accept me as intern and helped to complete the
program and it also help to prepare the report by providing information regarding the report. Under
the supervision of experience staffs my internship is done. I have prepared the report focusing ,all the
aspect of the company by cunsulting with my guide for project.

Objective of the study

1.21 Broad objective

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The main objective of the report is to serve my academic purpose as a part of BBA course and that is
based on my internship experience . Completing the report is compulsory to all the student. My main
focus in the report is the fulfillment efficiency of the Dipesh infosys.

1.22 Specific objective

 TO know the number of customer orders (Co’s), lines and pieces per peek day .

 To know customer order delivery cycle time. (average delivery parameters).

 To know about the stocks placement and labeling.

 To learn about receiving and quality assurance activities.

Methodology of the study

Every article or reports are prepared by following a concrete methodology. The success of the report
depends on the following methodology in major portion. Without following a specific methodology
the reports fails to serve its purpose.

Primary Sources:

Direct communication with the executives and staffs of the company.

Direct conversation with the employees of the company.

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1.1 Industry Profile
The IT industry in Nepal has experienced significant growth and development in recent years,
positioning itself as a promising sector within the country's economy. With a young and tech-
savvy population, improving infrastructure, and favorable government policies, Nepal's IT industry
has emerged as a hub for innovation, outsourcing, and entrepreneurship. Here's an overview of
the IT industry profile in Nepal:

1. Growth and Development: Nepal's IT industry has witnessed steady growth, driven by factors
such as increased internet penetration, growing smartphone usage, and rising demand for digital
services. The sector has expanded rapidly, encompassing various subfields such as software
development, IT services, e-commerce, digital marketing, and outsourcing.

2. Startup Ecosystem: Nepal has seen a burgeoning startup ecosystem, with numerous tech
startups emerging in recent years. These startups are leveraging technology to address local and
global challenges, with a focus on sectors like e-commerce, fintech, health tech, education, and
agriculture. Government initiatives and support from incubators and accelerators have further
fueled the growth of startups in the country.

3. Outsourcing Destination: Nepal is increasingly being recognized as an attractive outsourcing

destination for IT services. The country offers a competitive advantage in terms of cost-
effectiveness, skilled workforce, and cultural compatibility with clients from Western countries.
Outsourcing companies in Nepal provide a range of services including software development, web
development, mobile app development, digital marketing, and IT support.

4. Education and Talent Pool: Nepal boasts a young and dynamic workforce with a growing pool of
IT professionals. The country has several universities, colleges, and training institutes offering
courses in computer science, IT, engineering, and related fields. Additionally, initiatives like coding
boot camps and online learning platforms have contributed to the development of a skilled talent
pool capable of meeting the demands of the IT industry.

5. Government Support: The Nepalese government has taken various initiatives to support the
growth of the IT industry. This includes the formulation of policies and regulations conducive to
business growth, incentives for IT companies, investment in infrastructure development, and
promotion of digital literacy and skill development programs. The government's focus on
promoting Nepal as an attractive destination for IT investment and outsourcing has contributed to
the industry's expansion.

6. Challenges and Opportunities: Despite its growth potential, the IT industry in Nepal faces
challenges such as infrastructural constraints, bureaucratic hurdles, limited access to funding, and

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a shortage of experienced professionals. However, these challenges also present opportunities for
innovation, collaboration, and investment. With the right strategies and support, Nepal's IT
industry has the potential to become a significant contributor to the country's economic growth
and development.

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 1.2 Company Profile

1.21 Mission of the company

The mission is to supply the best quality of product and services to clients on time with 100 %
satisfaction. The company never fails to use the best business practices in a professional manner. The
company operates a clean and safe workplace the protects the environment.

1.22 Background of the company

2.2.1 Location

Dipesh Infosys has 2 branches in DHANGADHI city .Out of which 1 is located at Budhhachowk and
other is located at ratopool Buspark. They supply their products all over different places of Nepal
including very remote area of our country.

2.3 Nature of company and clients

Dipesh is a dealer and distributer in the field of IT products and only 1 authorized dealer of CG
products in far western region. They distribute goods all over Nepal. Dipesh major client belong to
hospital industry ,education industry like school ,colleges and education institution , hotel industry
and many local people also.

2.4 vendor’s information

They deal with specified It parts

The company deal with ,

 Networking devices

 Camera

 Antivirus

 Accounting software

 Electronic home appliances

 Printer

 Monitor and Desktop

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 Laptop

 Mobile

 Accessories

 Smart watch

 Projector

 Cables

 Backup system

The company handles major 15 categories of products of from 12 different kinds of Brand they are
(Apple, Dwell ,CG,Canon,Epison,elica,brother, greece ,consistent ,Acer,d-link,Tata)

3.0 Work environment

3.1 Employees and work environment

The company has around 20 employees . The working shift is 9:30 to 6:30 . The major portion of
the work contain stock maintenance and selling activities.

The company does the following work in terms of checking and dispensing products.

The order is taken from the customers,which are make as executive orders then as sales
orders. Now products that are ordered for are taken from the storage where material of taking
is done. The off took material are sent to invoice section then to packaging section . final
inspection is done and again invoice is done finally the product is dispensed.

3.2 Taxation over the stocks:

When an import is carried the company pays 1 to 30 % import tax and 13 % tax in the form
of vat.

Strengths:

• Diverse Product Range: Dipesh Infosys offers a wide range of computer appliances and IT-
related products, including antivirus software and networking software, catering to various
customer needs.

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 • Established Presence: Being located in Dhangadhi city, Dipesh Infosys likely has a strong
local presence and customer base, potentially benefiting from brand loyalty and word-of-mouth
referrals.

• Expertise and Knowledge: The company likely has expertise in IT products and services,
allowing them to provide valuable advice and support to customers.

• Strategic Partnerships: Dipesh Infosys may have partnerships with leading IT brands,
enabling them to offer high-quality and sought-after products to their customers

Weaknesses:

• Limited Market Reach: While Dipesh Infosys may have a strong presence in Dhangadhi city,
their market reach may be limited beyond that area, potentially restricting growth
opportunities.

• Dependency on Suppliers: The company's reliance on suppliers for IT products may expose
them to supply chain risks, such as delays or fluctuations in product availability.

• Competition: Dipesh Infosys likely faces competition from other local and national IT
suppliers, which could affect their market share and pricing strategies.

Opportunities:

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 • Expansion into Adjacent Markets: Dipesh Infosys could explore expanding their product
offerings or services into adjacent markets, such as IT consulting or cybersecurity solutions, to
diversify their revenue streams

• E-commerce Presence: Investing in an online platform or e-commerce storefront could

unlock new growth opportunities for Dipesh Infosys. An online presence would allow them to
reach a broader audience beyond their physical location, attract customers from neighboring
regions, and capitalize on the growing trend of online shopping for IT products

• Partnerships with Businesses: Forming strategic partnerships with local businesses,

educational institutions, or government agencies could open up avenues for bulk sales,
customized solutions, and long-term contracts. Collaborating with such entities could also
provide valuable insights into emerging market trends and customer needs

Threats:

• Technological Changes: The rapid pace of technological advancement poses a constant

threat to Dipesh Infosys. Emerging technologies could render existing products obsolete or
disrupt established business models. Staying abreast of technological trends and continuously
updating their product offerings will be critical to remaining competitive in the dynamic IT
industry.

• Economic Factors: Economic downturns, fluctuations in currency exchange rates, or

changes in consumer spending habits could adversely affect Dipesh Infosys's business

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operations. Reduced consumer purchasing power or budget constraints may lead to decreased
demand for IT products and services, impacting sales and revenue.

• Regulatory Changes: Changes in tax regulations, import/export laws, or trade policies could
introduce uncertainty and complexity into Dipesh Infosys's operations. Compliance with new
regulations may require additional resources, time, and investment, potentially affecting
profitability and operational efficiency.

By leveraging their strengths, addressing weaknesses, capitalizing on opportunities, and

mitigating threats, Dipesh Infosys can position itself for sustained growth and success in the
competitive IT market landscape.

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