Flowcharts
A flowchart is a diagram of the sequence of movements or actions of people or things involved in a
process or activity.
Drawing a flowchart, or process mapping, is done to understand how the steps in a business
process work together.
Symbols available for use when drawing flowchart
Ovals represent the starting or ending point of the process. Each step of the process is placed
in a rectangular box. Decisions are indicated by a diamond and arrows are used to show the order
and direction of the steps.
Some of the key steps to follow when drawing a flowchart are
◾ Identify the steps through consensus
◾ Walk the process and arrange chronologically
◾ Draw using appropriate symbols
◾ Test for completeness (e.g., symbols, loops, dead ends, arrows, and direction)
◾ Look for problem areas as a team
◾ Get sign-off that the flowchart reflects the process
In addition to flowchart, other names are process maps, value stream maps and when using
swimming lanes to show the various departments or individuals who perform the activities, they
are called cross functional process maps.
Advantages and Disadvantages of Flowcharts
Advantages : A teaching tool
Managerial tool for discussion and analysis
Errors may stand out and be obvious
Provide flexibility
Visual representation is best for some people
Easy to review
Useful during discussions
Disadvantages:
May be more detailed than necessary
May take too much time to prepare
Must learn many symbols if the organization
decides to use a variety of them