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Our missionWe love to travel as much as you do!
“We love to travel as much as you do.“ But, spending so much on hotel stays, means we have less money to spend on events, restaurants, attractions or places to see.
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Trivago Deals (as defined and explained under Section 2 below “About Trivago Deals”), is the owner and operator of an online global booking platform of accommodations and additional travel related services and offers, offered through its websites and mobile apps (respectively “Website” and “App(s)” and, collectively the “Platform(s)”).
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These Terms of Use, together with any specific terms presented on our Platforms that applies to certain services, benefits, or features we may offer from time to time (collectively the \"Terms\") governs the access to our Platforms, download of our Apps and the use of any Services available therein (as defined and detailed under these Terms) by any user (“user”, “you” and “your”). The use of our Services shall be further subject to the Additional Terms (as defined below) (the Terms together with the Additional Terms shall be collectively referred to herein as the “Agreement”). If there is any conflict between general and specific terms, the specific terms will apply.
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These Terms further incorporate, and should be read in conjunction with, our Privacy Policy available at: https://{hostName}/privacy-policy which constitutes an integral part thereof.
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Each of Trivago Deals and the user shall be further referred to herein as a “party” and collectively the “parties”. Definitions used under these Terms shall have the meaning assigned to them under this paragraph and Section 5 below (“Definitions”).
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Please note that these Terms govern solely the access and use of our Platforms and Trivago Deals’ Services. These Terms does not apply to the provisions of the Travel Service, which are governed by its Supplier’s terms and policies (including the Additional Terms) or to any Third Party Offers – as further explained under Section 10 below (“Third Party Offers”).
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ARBITRATION NOTICE: These Terms contains a mandatory arbitration agreement – see Section 22 below (“Dispute Resolution”) that may apply to you (subject to applicable laws and exclusions set forth under Section 22 below). Please read that section carefully, since it may require you and Trivago Deals to arbitrate certain disputes and limit the manner in which both parties can seek relief. Note you have the option to opt out if you have not previously agreed to arbitration.
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2. About Trivago Deals
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Trivago Deals Ltd. (DBA {brand} )(Israeli registration number 515341535) is the operator and provider of the Services. We are supported internationally by our local subsidiaries and affiliated companies, for payment processing purposes, including in Canada, by Holisto Canada Ltd (registration number 1000604188; address: c/o Expedia Canada, 1000 De La Gauchetière, Suite 2800, Montréal, QC H3B 4W5, Canada) (collectively, \"Trivago Deals\", which term is deemed to include any subsidiaries and affiliates of \"we\" or \"us\").
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These affiliated companies of our company group will charge the payments however they do not operate the Platform or provide the Service to you and your engagement under these Terms is with Trivago Deals Ltd.
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Trivago Deals Ltd. is an affiliate of trivago N.V. (Dutch registration number 67222927) (“trivago”). For the avoidance of doubt, trivago is not providing any of the Services, and is not a party to these Terms or the agreement that is based on these Terms.
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3. Acknowledgement, Acceptance of the Agreement & Eligibility
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THESE TERMS ARE A LEGALLY BINDING AND ENFORCEABLE AGREEMENT BETWEEN YOU AND TRIVAGO DEALS. BY ACCESSING OUR PLATFORMS, DOWNLOADING OUR APP, CLICKING ON THE \"I AGREE\" OR SUCH SIMILAR BUTTON THROUGH SIGN-UP, OR SIMILAR ACTION, YOU ACCEPT AND AGREE TO THESE TERMS. BY MAKING A BOOKING OR PURCHASING OTHER TRAVEL SERVICE, YOU FURTHER EXPLICITLY AGREE AND ACCEPT THE ADDITIONAL TERMS. YOU REPRESENT AND WARRANT YOU HAVE READ AND AGREE TO BE BOUND BY THE TERMS, AND WHERE APPLICABLE, TO THE ADDITIONAL TERMS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT BY USING THE SERVICES, OR OTHERWISE, NO CONTRACTUAL OR OTHER LEGAL RELATIONSHIP IS ESTABLISHED BETWEEN YOU AND TRIVAGO. IF YOU DO NOT AGREE TO THE TERMS, YOU MAY NOT ACCESS USE OUR SERVICES.
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You further warrant that you are of legal competence and age to form a binding contract with Trivago Deals, and in any case, at least 18 years of age and that you have all proper authorization, if you are acting on behalf of a corporation, to enter into the Agreement including the authority to bind such corporation to the Agreement (in such case, the term “user” and “you” will refer to such corporation). If the Service, or any part thereof, is determined to be illegal under the laws of your jurisdiction, you may not use the Service. In addition, you may not use the Services if you are located in a country which is subject to Israel, UK, EU, or US sanctions or embargo, or which has been designated a \"terrorist supporting country\", or if you are listed on any UK, EU, or US sanctions list or list of prohibited or restricted persons, including if you are listed or working on behalf of a Specially Designated National (SDN) or a person subject to similar prohibitions administered by a Unites States government agency.
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4. Amendments
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Trivago Deals reserves the right, in its sole discretion, to revise or modify these Terms at any time. You are responsible for reviewing these Terms periodically. If there are any significant changes that materially affect your rights or relationship with us, we will use commercially reasonable efforts to notify you by sending a notice to the primary email address specified in your Account, or by posting a prominent notice on the Platform, prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
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Your continued use of the Service after a change or modification of these Terms has been made and became effective, as indicated under the “Last Updated” date above, will constitute your acceptance of the revised Terms. If you do not agree to the Terms, your only remedy is to discontinue your use of the Service and to terminate any Account (as defined below) you have created for use of the Service.
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5. Definitions
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When we use the capitalized terms below throughout these Terms, they shall have the meaning ascribed to them under this Section, as follows:
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“Account” your user account you have registered to and created on our Platform.
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“Accommodation(s)” means accommodation services and offers, such as hotels, guest houses, motels, etc., on behalf of the applicable Supplier.
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“Additional Terms” means the information provided under a Travel Service Offer regarding the Travel Service prior to Booking or purchase, as applicable, and the information provided under the Confirmation.
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“Booking” the completion of the Accommodation booking process by a user on the Platform, whether fully or partially paid upon completion of the process on our Platform or at a later stage.
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“Confirmation” means, collectively, the notice sent confirming the completion of a Travel Service purchase, including, as applicable, where Accommodation Booking was approved and the Booking’s details.
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“Content” means any content made available on the Platform, including text, articles, review, images, videos, logos, etc.
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“e-Credit” an electronic credit granted to you as a reimbursement, refund or pursuant to a promotion (such as price guarantee as may be provided on our Platforms from time to time).
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“Feedback” any feedback or suggestions regarding the Service you provide to Trivago Deals.
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“Login Information” means the information you will be required to provide when you create an Account, to be used for login, such as email address, a phone number, etc. and a password.
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“Service(s)” means, collectively, the Platform, Content, Travel Service Offers, Booking and any and all services and features provided by Trivago Deals made available on the Platform.
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“TravelSupplier” means the travel supplier providing the Travel Services which are the subject of the Booking Offers, which may include the direct operators, owners or providers of Accommodations or any other service or products (“Service Providers”), or other third parties that acts as either an intermediary between us, you and the Service Provider or a reseller of such Travel Services.
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“Third-Party Offer(s)” means third parties’ services and products which might be presented on the Platform, to be obtained by users directly from such third parties, whether the user is directed from our Platform to third party’s websites or other digital assets, where the purchase is made directly from the third party on a webpage operated by the third party or webpages hosted under our domains, or any other manner.
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“Travel Service(s)” means the Accommodation service or other Travel Service Offer booked or purchased by you on our Platform and made available or provided to you by the Travel Supplier (excluding Third Party Offers).
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“Travel Service Offer(s)” means, collectively, all offers of Travel Services on behalf of our Travel Suppliers made available for purchase, including Booking (“Booking Offer(s)”), by users on the Platform from time to time (excluding Third Party Offers).
Trivago Deals has developed a unique online platform allowing Travel Suppliers to offer and promote their Travel Service Offers and users to book Accommodations, or other services or products we may make available for purchase by users on the Platform from time to time, at our discretion. Our Services enable you to search the applicable Accommodation that fits your needs or preferences, based on filters we may make available from time to time such as location, type, availability, budget, etc. Once you choose the Booking Offer you are interested in, you can complete the Booking process through our Platform. In addition, you may complete purchase of other Travel Service Offers we make available from time to time, at our discretion.
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Among others, for certain Bookings, we may offer you to obtain and purchase a “Booking Protection” which allows you to receive a refund for Booking cancelations. Please note that the Travel Supplier of the “Booking Protection” Travel Service Offer is Protect Group and the Booking Protection, including the rates and refund terms (including the refund amount, limitations, covered reasons, etc.) shall be further subject to the Protect Group Booking Protection terms available at https://www.refundable.me/extended/en/ .
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The Platform only shows Travel Service Offers on behalf of Travel Suppliers that have a commercial relationship with us, as they have been made available to us by their respective Travel Suppliers, and it doesn’t necessarily show all their products or services and we do not list, present or offer all travel offers available in the market.
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The Booking Offers, which we will list based on your filters, are sorted by default based on our discretion and internal criteria mainly in accordance with the conversion rates of such Booking Offers – meaning according to the number of Bookings made in the previous months, however we enable you to sort your Booking Offer results as relevant to your preferences as possible based on other criteria such as price, users’ rating, etc.
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All information related to and describing the Travel Service Offers, including their details, photos, rates, availability and the relevant Additional Terms (such as terms of use, restrictions, requirements, cancellation policy, etc.) is displayed by us as provided by their respective Travel Suppliers. The Travel Suppliers are responsible for ensuring that such information is accurate, complete and up to date and although we make reasonable efforts to ensure that such information is accurate, we cannot always guarantee that it is so, and accordingly, we assume no responsibility, will not be liable, and you hereby expressly release us from any such responsibility or liability, for any loss, damage, fees and expenses, or other issues arising due to any inaccuracy, omission or incorrect or misleading information in the description of any Travel Service Offers.
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In addition, and without derogating from the above, we make no guarantees about the availability of specific Booking Offers. Any rating we may display is further intended as guidance only, may not be an official rating, and where applicable, is as provided on third party platforms, according to their own terms, policies and methodology and we make no warranty in this regard. Photos and illustrations on our Platforms are also provided as a guide to show you the level and type of Accommodation only and we do not provide any warranty regarding its accuracy. In addition, we make available on our Platform certain Content related to travel experience, Accommodation rating, users’ reviews, etc. All such Content is provided for solely for informative purpose and should not be used or relied upon as any type of advice (please see additional information under Section 11 “Platform Content”).
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We may further make available VIP package for support services, which will afford you with our enhanced and priority customer support service. The VIP package is offered at an additional price, detailed in the Booking checkout and payment page.
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User Account
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To access or receive certain Services, you may be required to create an Account on our Platform. During the process of creating an Account you will be required to provide the Login Information (i.e., name, email, password, phone number, social login etc.). You may not share your Login Information, nor let anyone else access your Account or do anything else that might jeopardize the security of your Account. In the event you become aware of, or reasonably suspect, any breach of security, including, without limitation any loss, theft or unauthorized disclosure of your Login Information or unauthorized access to your Account, you must immediately notify Trivago Deals and modify your Login Information. You are solely responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all uses and actions made using your Login Information, whether or not authorized by you. You acknowledge that your Account may be suspended or terminated if you or someone else uses it to engage in any activity that violates these Terms or is otherwise improper or illegal.
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Any personal information you provide to us when creating or updating your Account, will be held and used in accordance with our Privacy Policy available at https://{hostName}/privacy-policy. You agree that you will provide accurate and complete information to us, and that you will update that information promptly after it changes. You represent and warrant that you have full rights and authority to provide Trivago Deals with the foregoing information, including, without limitation, any third party's consent (to the extent required under any applicable law).
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Travel Services
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Please note that we provide only our Service, and the Travel Service is provided by the applicable Service Provider and not by us. The provisions of the Travel Services and its related terms, rights, requirements and restrictions, are subject to the Service Provider’s terms, polices and discretion and under its sole responsibility and liability. We are not a party to the terms between you and the Service Provider. A purchase of a Travel Service, including Booking of Accommodation, is made directly with a third-party Service Provider and not with us. We are not a ‘contractual party’ to your Booking. Any complaints, claims or demands that you have in connection with any of the foregoing, should be taken up directly with the Service Provider of the Travel Service for which a purchase or Booking was made. You may request our assistance in resolving any issues or disputes in connection with any of the foregoing, and we may (but in no manner are we obligated to) provide you with appropriate assistance.
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7. BOOKINGS, FEES, PAYMENTS & DEPOSIT
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A) Confirmation and the Additional Terms
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Once you have completed the purchase of a Travel Service, including completion of Booking, we will provide the Travel Supplier with details of such purchase and Booking. We will send you a Confirmation once your purchase, and where applicable Booking, is confirmed by the Travel Supplier.
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It is your responsibility to:
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ensure you fill in all your details correctly, including applicable dates, number of guests, Accommodation type, etc. We or the Suppliers are not responsible for any mistakes or incorrect purchase or Booking details. Note that some Travel Service Offers are non-cancelable or otherwise certain payment is nonrefundable, and this will apply even if you wish to cancel due to a mistake you have made with your purchase or Booking information.
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ensure you fill in all your contact details accurately to enable us or the Travel Supplier to contact you with regard to your purchase or Booking as needed;
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ensure you have read, understood and agree to the terms of Travel Service (which will be displayed as part of the Additional Terms prior to completion of the purchase or Booking) including payment terms, refunds and cancellation policies.
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B) Payments
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All Travel Service Offers are subject to applicable fees, in the amounts and on the payment terms, as detailed in the Additional Terms.
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1. Upfront Payments
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Fees, rates and payment terms for each Travel Service Offers are as determined by its respective Travel Supplier and shall be detailed under the Additional Terms displayed prior to completion of purchase or Booking.
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For Booking of Accommodation, payment terms might be subject to:
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Full upfront payment - meaning, full payment in consideration for the Booking and other hotel fees is pre-paid through the Platform.
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Booking upfront payment - meaning, full payment in consideration for the Booking is pre-paid through the Platform however other hotel fees may apply and will be paid directly at the Accommodation.
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2. Deposit
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Certain Bookings will allow you to place a deposit with Trivago Deals, on account of the overall payment to be made for such Booking. This deposit will allow you to maintain the Booking Offer price displayed upon Booking, while paying the remainder at a later date. The deposit will be used only as an advance on the payment to be made for the Booking and for no other purpose. The deposit will be charged upon completion of Booking, and the remainder of payment for the Booking Offer will be charged on the date the Booking Offer becomes non-refundable or non-cancelable. THE DEPOSIT IS NON-REFUNDABLE, IN ANY EVENT, EVEN IF THE TERMS OF THE BOOKING OFFER ALLOW FOR A REFUND. Accordingly, please note that if you fail to pay the full amount for your Booking (including if we are not able to charge your payment method), in a timely manner, as required by the Additional Terms of such Booking Offer the deposit will not be refunded and the Booking will be cancelled without any reimbursement. For the avoidance the doubt, in case of cancellation, no refund will be provided, neither e-Credit nor any other form of reimbursement.
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3. Other Trivago Deals Services or Payments
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Charges for our VIP package, or if you otherwise voluntarily choose to add a cash tip upon purchase or Bookings, will be at the rate presented or otherwise chosen upon completion of the purchase and Booking, and charged in full upon completion. Please note that payments you made in connection with such additional services detailed above or cash tips, are non-refundable in any event, even if you cancel the purchase or Booking, as applicable.
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4. Additional Requirements or Fees by the Accommodation Service Provider
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During check-in for Accommodation, the reservation holder must provide a valid photo ID and credit card. The credit card is essential for covering any extra accommodation provider-specific service fees, incidental charges, or fees that the Accommodation Service Provider may impose on the customer at the time of checkout. These charges, whether they are mandatory (e.g., resort fees) or optional (such as parking, phone calls, or minibar charges), are not encompassed within the room rate presented under the Booking Offers unless explicitly specified otherwise under the Additional Terms. In addition, to cover these potential costs, Accommodation Service Provider might hold a refundable amount (usually called either an “incidental deposit” or “security deposit”) at check-in. We don’t have any control over such amounts or the terms and conditions thereof, and such is subject entirely to the applicable policies of the Accommodation Service Provider. We urge you to familiarize yourself with any such policies, prior to making a Booking.
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5. Charges, Tax, Currency & Payment Processing
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If any or some of the payment is made as part of the purchase or Booking through our Platform, we will be responsible for managing your payment and ensuring the completion of your transaction. Otherwise, and depending on Travel Service Offer, you may be able to pay when you arrive or otherwise use the Travel Service (e.g., check in or check out of your Accommodation).
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Trivago Deals is not responsible for any charges or expenses you incur as a result from being billed by Trivago Deals in accordance with the Agreement.
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Unless tax is otherwise specifically detailed or otherwise explicitly stated it is included in the price, and subject to applicable laws, all fees payable by you are exclusive of any applicable taxes and duties, including, without limitation, VAT and applicable sales tax.
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Unless otherwise explicitly stated upon Booking, fees are quoted and payable in the currency presented upon completion of purchase or Booking. However, in case there are additional fees to be paid directly to the Service Provider or Travel Supplier, such will be charged by these parties at check-in in accordance with their own exchange rates and currency polices.
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To process your payments and ensure ability to charge applicable amounts for Travel Service upon Confirmation, we may conduct a pre-authorization, meaning we will temporarily hold the payment amount on your credit card until we receive the Travel Supplier’s confirmation and charge such amount upon such confirmation. You acknowledge this process is standard commercial practice to ensure ability to charge for the Travel Service you have obtained, and you will have no claims, nor will we bear responsibility for any damage or loss in the event your purchase or Booking will not be confirmed by the applicable Travel Supplier.
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Fees and any payments are based on the Travel Service purchased and not actual usage.
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You hereby agree and acknowledge that any payments made by you on the Platform might be billed, paid to and collected by certain Trivago Deals’ subsidiaries who act as merchant of record for the purposes hereof, as set forth under Section 2 of these Terms (“About Trivago Deals”). Nevertheless, any and all communications related to payments, refunds, payment terms and the like, should and may only be made through Trivago Deals, in accordance with the relevant provisions hereof.
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Payments made on the Platform are processed through a third-party payment processor, and subject to the payment method made available by us, at our discretion. In the event of credit card fraud or unauthorized use of your payment method through your Account by third parties, please immediately contact your payment method provider. In addition, you agree: (a) that the services of payment processors may be used to process transactions; (b) to review and be bound by the payment processor's terms of use and privacy policy; (c) to only provide valid and current information for yourself and use only your payment method or otherwise a payment method you are fully authorized to use; and (d) that all payments made are final and non-refundable, except only as explicitly provided under the Agreement. You acknowledge that you may need to hold, or register, an active account with the payment processor.
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8. REFUNDS, CANCELLATIONS & NO-SHOWS
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You do not have an automatic right to cancel or change a purchase made, including Booking unless explicitly stated under the Additional Terms or applicable laws.
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Some Travel Service Offers, including Booking Offers, cannot be cancelled for free, while others can only be cancelled for free or for partial payment before a deadline. Please note that when the Travel Service Offer is non-refundable, you are also not able to amend its details such as dates, etc.
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Please read any applicable Additional Terms carefully, including the cancellation policy.
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If you cancel a Booking or fail to show up, any cancellation/no-show fees and any refund will depend on the Travel Service’s cancellation/no-show policy set forth under the Additional Terms.
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Any request for a refund for a purchase of a Travel Service, including Booking made, will be subject to these Terms, the Additional Terms and applicable laws.
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Once we receive your request for cancelation or a refund, we will inspect it and notify you of its status.
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If your Booking is subject to an upfront payment (in full or partially) (including all price components and/or a deposit if applicable), we or the applicable third-party Travel Supplier may cancel the Booking without notice if we cannot collect the payment amounts due on the applicable date specified. Any non-refundable payment you have made will only be refunded at the Travel Supplier’s discretion and subject to its refund policy. It's your responsibility to make sure the payment goes ahead on time.
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If you think you are not going to arrive on time to fulfill the Travel Service (whether the check-in time was detailed under the Additional Terms or in cases you were required to check the check-in window with the Accommodation website) you must contact the applicable Accommodation Service Provider directly and inform when they can expect you, so they don't cancel your Booking. If you do not show at the check-in time windows, without early notice and approval by the Accommodation, then, at the Accommodation Service Provider’s discretion, this might be considered as a no-show. This further applies if you do not intend to check-in for the first night of your Accommodation Booking, however plan to check in for the subsequent nights - please confirm this with applicable Accommodation Service Provider before the original check-in date. If you do not confirm this, then your whole Booking may be cancelled.
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Trivago Deals is not responsible for any taxes, levies, charges or expenses of any kind (including without limitation any cancellation fees) you may incur as a result of any payment made by you pursuant to your use of the Service or through the Platform. In addition, we are not liable for any consequences (such as the cancellation of your Booking, or any fees that you may be charged) in connection with your failure to cancel Booking in accordance with the Additional Terms or applicable laws, arrive on time, for your no-show or where payments cannot be processed.
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Without derogating from the above, if you have chosen to obtain and purchase a “Booking Protection” Travel Service Offer which we may enable for certain Bookings, you might be entitled to a refund for Booking cancelations, subject to the terms of Protect Group, the Travel Supplier of this Travel Service Offer, available at https://www.refundable.me/extended/en/ . It is your sole responsibility to review the applicable refund terms to ensure such fits your needs. Trivago Deals shall have no liability or responsibility in this regard.
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9. E-CREDIT TERMS
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Certain Additional Terms will provide for a refund (or a partial refund, as applicable) in e-Credits, instead of cash. Such e-Credits are credits that can be utilized with certain Travel Suppliers, in lieu of cash, in order to pay for Travel Services of such Travel Suppliers, within a certain timeframe, in accordance with the respective terms of the e-Credits. In addition, e-Credit might be also granted by us in other events, at our discretion. The specific terms applicable to e-Credits are specified in the terms presented to you through our Platform, and you are required to read those carefully.
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In addition, unless otherwise explicitly stated under the terms presented on our Platform, including the Additional Terms, in the event you are granted with an e-Credit, the following terms shall apply:
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the e-Credit shall be valid for one year from the date of issuance, until 12:00 am GMT on the last day. For example, if your e-Credit is issued on 2024-01-05 20:00 GMT+0, you will have until 2025-01-05 00:00 GMT+0 to redeem the e-Credit.
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the e-Credit is non-transferable and can only be used by the same Account in which the e-Credit has been deposited. The e-Credit cannot be combined with or applied to other e-Credit, coupons, promotions, special offers etc. The e-Credit will be used with the provided link sent to the user in the e-Credit email.
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any and all taxes, fees, charges and levies in connection with a Booking Offer, are applicable to your Booking, and the e-Credit may not be applied to them. The e-Credit cannot be applied to the cost of cancellation or change penalties, postpaid Bookings, administrative fees, or other miscellaneous charges.
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the e-Credit will be deemed fully used once a qualifying Booking has been made and will not be returned or replaced, even in the event that such Booking is cancelled. If the travel dates are changed after the use of the e-Credit, then the e-Credit will not apply to such changed travel schedule. There shall be no residual value, and no credit will be issued if a purchase amount is less than the e-Credit amount. You will be responsible for the cost of the Booking above the value of the redeemed e-Credit.
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the e-Credit will not be redeemable for cash in any event.
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10. THIRD PARTY OFFERS
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Our Platform may include a description of Third Party Offers related to travel experience. These Third-Party Offers can be obtained or otherwise purchased by you solely directly from their third-party providers. When you obtain such Third Party Offers, regardless if you are redirected from our Service to the third-party providers of such Third Party Offers websites or to webpages or websites hosted under our domains, please note that such engagement will be with the third-party provider and not with us and subject only to such third-party provider’s own terms and polices, which we do not monitor or control, and we advise you to carefully review them to ensure you understand the details and terms of the Third Party Offers. We are not responsible for such Third Party Offers and we have no liability to you in respect of such purchase or Booking.
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You agree that Trivago Deals will not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings with providers of Third Party Offers or as the result of the presence of such Third Party Offers on the Service, including, for the avoidance of doubt any dealings with third party vendors or merchants which were referred in any suggestions or recommendations provided through or within the Service.
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11. PLATFORM CONTENT
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A) Content Disclaimer & Inaccuracies
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We may further make available on our Platform certain Content related to the Travel Service, travel experience, etc. All such Content is provided solely for informative purposes and should not be used or relied upon as any type of advice.
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We attempt to provide accurate Content, including descriptions of the Travel Service, information, products, services and prices. However, we cannot and do not warrant that descriptions or other parts of the Content are accurate, complete, reliable, current, or error-free. More specifically, we do not guarantee and expressly disclaim and liability in connection with errors or inaccuracies related to the description and pricing of the products and services presented on the Platform, including without limitation, Travel Services description, and the pricing and photographs thereof.
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It should be noted that some of the Content presented on the Platform, especially information regarding pricing and availability, is based on information that we receive from third parties. While we make reasonable efforts to verify the accuracy of such information, it may include errors and inaccuracies or be based on availability. Therefore, we do not assume any liability in connection with such information and reserve the right to cancel any Bookings or purchases made in connection with such inaccurate information. SUBJECT TO APPLICABLE LAWS, WE RESERVE THE RIGHT TO CORRECT PRICING ERRORS ON THE PLATFORM OR CANCEL BOOKINGS OR PURCHASE MADE UNDER AN INCORRECT PRICE. In case of a cancellation, you will not be charged for the purchase, Booking, or cancellation of any product or service. In cases in which you made any advance payment towards a cancelled transaction, we will refund such payment to you.
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IT SHOULD BE NOTED THAT ALL THE TRAVEL SERVICE OFFERS PRESENTED ON THE PLATFORM AT ANY TIME AND FROM TIME TO TIME, AS WELL AS THEIR RESPECTIVE PRICING, ARE LIMITED IN QUANTITIES AND SUBJECT TO AVAILABILITY. WE DO NOT ENSURE THE AVAILABILITY OF TRAVEL SERVICE OFFERS AND MAKE NO GUARANTEES ABOUT SUCH AVAILABILITY. We and our Travel Suppliers receive multiple orders and Bookings simultaneously and therefore, in some cases, orders and Bookings may exceed the quantities available for sale. We reserve the right to cancel Bookings and orders in case that the Travel Service Offers are no longer available or in the event that they are no longer available at the price presented on the Platform. In case of cancellation, you will not be charged for the Booking, purchase, or cancellation of any product or service, or, as applicable, in case you made any advance payment towards a cancelled transaction, we will refund such payment to you. In cases in which you used e-Credit as an advance payment towards a cancelled transaction, we will refund such e-Credit to your Account.
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B) Reviews
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Any users or Accommodation visitors’ reviews are generated from third parties’ reviews platforms and subject to their own policies, including their own publication, scoring, rating and ranking policies. Such reviews are provided on our Platform for informative purposes only with no other guarantee, including as for its accuracy or reliability. We do not monitor such reviews in any manner.
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C) No Recommendation or Endorsement
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We do not recommend or endorse any Travel Service, Travel Supplier, Third Party Offer, or no other specific product, service, ratings, opinions, or other information that may be included on the Platform. We make no representations regarding the amenities offered by any Travel Service or characteristics or features of any other products or services presented on the Platform.
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12. LINKS, SEARCH ENGINES
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The Service may contain links to other websites or resources. These linked sites or resources are not under the control of Trivago Deals. Trivago Deals is not responsible for the contents of any such linked sites or resources. Trivago Deals is not responsible for webcasting, or any other form of transmission received from any linked site. The inclusion of any link does not imply endorsement by Trivago Deals of any website, service or any association with its operators. You acknowledge and agree that Trivago Deals does not review, monitor, or endorse the linked sites and will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with, use of or reliance on any such content, goods or service available on or through any such website, service or resource.
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13. RULES OF CONDUCT AND USAGE
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You represent and warrant that you have the full right and authority to use the Service and to be bound by these Terms and the Additional Terms, as applicable. You agree that you will comply fully with these Terms and all applicable domestic and international laws, regulations, statutes, ordinances that govern your use of such Service. Without limiting the foregoing and in recognition of the global nature of the Internet, you agree to comply with all local and international rules regarding online conduct.
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You undertake that you shall not defraud, or attempt to defraud, Trivago Deals, Travel Service Suppliers or other users, and that you shall not act in bad faith in your use of the Service. If Trivago Deals determines that you have acted in bad faith or in violation of these Terms, or if Trivago Deals determines that your actions fall outside of reasonable community standards, Trivago Deals may, at its sole discretion, prohibit you from using the Service, including to terminate your Account. You may also lose any money paid for such use, and Trivago Deals may debit your Account for any reasonable costs incurred as a result of such violation, including but not limited to legal fees and administrative expenses. You agree that your use of the Service is solely for your personal non-commercial use and purposes. In furtherance of the foregoing, and as an example and not as a limitation, you agree that:
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You shall not:
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Create an Account or access the Service if you are barred from receiving the Service under the provisions of these Terms or any applicable law;
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attempt to hack, damage, or gain unauthorized access to our Platform or Services or disrupt its operation.
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create a browser or border environment around the Platform (no frames or inline linking);
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interfere with or violate any other users' rights, including privacy rights or collect personal information about users of our Services, including by automated means;
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exploit the Services or Content for any commercial purposes;
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upload, transmit, or distribute any malicious code, including spyware, viruses, Trojan horses, worms, or other harmful code;
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copy, rent, lease, sell, transfer, assign, sublicense, disassemble, reverse engineer or decompile (except if expressly authorized by Trivago Deals or by applicable statutory law), modify or alter any part of the Service;
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create false personas, multiple identities, multiple user Accounts (except for a bona fide purpose in order to acquire the Service), set up Account on behalf of someone other than yourself, use bots or other automated software programs to defraud or which otherwise violate these Terms or the terms of service of any third-party applications or social networks through which the Service is accessed;
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rent, lease, sell, trade, gift, bequeath or otherwise transfer your Account to anyone without Trivago Deals’ prior written consent;
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access or use Account which has been rented, leased, sold, traded, gifted, bequeathed, or otherwise transferred from the Account(s) creator without Trivago Deals’ prior written consent;
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engage in any fraudulent activity with respect to payment methods or advertiser tracking mechanisms;
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violate any applicable laws or regulations, or encourage or promote any illegal activity including, but not limited to, copyright infringement, trademark infringement, defamation, invasion of privacy, identity theft, hacking, cracking or distribution of counterfeit software, or cheats or hacks for the Service;
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attempt to use the Service on or through any service that is not authorized by Trivago Deals. Any such use is at your own risk and may subject you to additional or different terms. Trivago Deals takes no responsibility for your use of the Service through any service that is not authorized by it.
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Without derogating from any of the foregoing, you hereby agree that any Booking must only be made for the purpose of actually staying in the Accommodation for which such Booking is made, and not for any other purposes whatsoever, including for the purpose of test bookings, room blocking and the like. Any such Booking made in violation of the foregoing shall be deemed a material breach of the Terms and shall entitle us to terminate your Account and prohibit you from using the Service, as well as to all other remedies available to us hereunder or under applicable law or contract.
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14. INTELLECTUAL PROPERTY OWNERSHIP
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Trivago Deals and/or its affiliates or licensors retain all rights, title, and interest, including copyrights and other intellectual property rights, in the Service, Platform and Content (including, but not limited to, applications, software, code, designs, graphics, texts, information, pictures, video, sound, music, and other files, and their selection and arrangement) (collectively “Service Materials”). The entire Service Materials are protected by applicable copyright, trade dress, patent, and trademark laws, international conventions, and other laws protecting intellectual property and related proprietary rights. You shall not, nor shall you cause any other party to modify, decompile, disassemble, reverse engineer, copy, transfer, create derivative works from, rent, sub-license, distribute, reproduce framed, republish, scrape, download, display, transmit, post, lease or sell in any form or by any means, in whole or in part, use for any purpose other than for using the Service pursuant to these Terms or otherwise exploit any of the Service Materials without Trivago Deals’ explicit, prior written consent. All other uses of copyrighted material, including any derivative use, require explicit prior written consent from Trivago Deals. Any reproduction or redistribution of Service Materials not in accordance with these Terms is explicitly prohibited and may result in the termination of your Account or block the ability to use our Services.
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You hereby acknowledge that you do not acquire any ownership rights by using the Service or by accessing any of the Service Materials, or rights to any derivative works thereof.
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You are not required to provide Trivago Deals with any Feedback. However, should you provide Trivago Deals with Feedback, including for the modification, correction, improvement or enhancement of the Service or any part thereof, then, subject to the terms and conditions of these Terms, you hereby grant Trivago Deals a non-exclusive, irrevocable, worldwide, royalty-free license, including the right to sublicense, to use and disclose such Feedback in any manner Trivago Deals chooses and to display, perform, copy, have copied, make, have made, use, sell, offer to sell, and otherwise dispose of Trivago Deals’ and its sublicensees' products and content embodying such Feedback in any manner and via any media Trivago Deals chooses, but without reference to the source of such comments or suggestions.
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Some of the Content on the Platform is owned by GIATA, Copyright GIATA 2015-2024, client ref. 126221. Upon request, we will notify you, with respect to any specific Content to which such request applies, whether or not such Content is owned by GIATA.
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15. SUSPENSION & TERMINATION
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These Terms shall remain in effect until terminated by you or Trivago Deals.
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You may terminate your use of our Services at any time, without notice and for any or no reason by ceasing your use of the Services, and where applicable, request to terminate your Account.
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We may, at any time, suspend, limit or terminate your use of the Services (temporarily or permanently) or access to your Account and these Terms. Subject to applicable laws, we may do so for any reason, in our sole discretion, and for example and without limitation, in the event we reasonably determined you are in breach of these Terms, in a fraudulent matter or breach of applicable laws, or may cause us, you or any third party with potential damage or fault (for example due to security threats, or where we suspected your credentials were compromised, etc.), if we are updating or conducting maintenance or other repairs that affect our Services, if it is needed in order to comply with our legal obligations; if we are prevented from providing the Services for any reason beyond our reasonable control.
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If you violate the Terms, Trivago Deals reserves the right to issue you a warning regarding the violation or to immediately terminate or suspend all or part of your Account. You agree that Trivago Deals does not need to provide you with notice before terminating or suspending your Account, but it may provide such notice in its sole discretion.
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If your Account, or a particular subscription for a Service associated with your Account, is terminated, suspended due to your breach of the Terms, no refund will be granted or other forms of reimbursement, and you will have no further access to your Account or the Service (or any part thereof).
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If Trivago Deals terminates your Account, you may not participate nor make use of the Service again without Trivago Deals’ express consent. Trivago Deals reserves the right to refuse to keep Accounts for and provide access to the Service or any future service or any part thereof to any individual. You may not allow individuals whose Account has been terminated by us to use your Account. If you believe that any action has been taken against your Account in error, please contact us at: contactus@trivago.deals
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Any termination or suspension as set forth above will be without responsibility or liability to you.
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Upon termination of these Terms, you shall cease all use of the Services and, where applicable, uninstall the App from your device. Please note that deleting the App from your device or terminating these Terms does not terminate your engagement with us or the Travel Supplier with regards to Travel Service you have purchased or Booking, or cancels such purchase or Bookings, as such shall be subject to cancelation provisions as set forth under the Additional Terms.
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Any provisions under the Agreement which are intended by their nature to survive termination or expiration of the Agreement, including any liability incurred by you prior to termination (such as payment obligations) shall survive termination.
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16. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY; INDEMNIFICATION
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Trivago Deals cannot guarantee that the Service will always function without disruptions, delay or errors. Number of factors may impact on the quality of your communications and use of the Service and may result in the failure of your communications including, without limitation, your local network, firewall, your internet service provider, the public internet and your power supply. Trivago Deals will make reasonable efforts to maintain the quality of the Service but takes no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.
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You agree that your use of the Service shall be at your sole risk. To the fullest extent permitted by law, we, our managers, directors, officers, shareholders, partners, affiliates, employees, consultants, service providers and/or any other person or entity acting on our behalf, disclaim all warranties, explicit or implied, in connection with the Service and your use thereof including implied warranties of merchantability, title, fitness for a particular purpose or non-infringement, usefulness, authority, accuracy, completeness, and timeliness.
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We make no warranties or representations about the accuracy or completeness of the Service and Content and, to the fullest extent permitted under applicable laws, assume no liability or responsibility for any:
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errors, mistakes, inaccuracies, non-suitability or non-conformity of any Content;
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any unauthorized access to or use of Accounts, secure servers or personal information or financial information stored therein;
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any interruption or cessation of transmission to or from the Service;
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any bugs, viruses, Trojan horses, or the like which may be transmitted to or through the Service by any third party; and
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any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed, transmitted, or otherwise made available via the Service.
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WE EXPLICITLY DISCLAIM AND ASSUME NO RESPONSIBILITY FOR THE PROVISIONS OF THE TRAVEL SERVICES AND THIRD-PARTY OFFERS. WITHOUT DEROGATING FROM THE ABOVEMENTIONED, IN NO EVENT WILL WE, OUR MANAGERS, DIRECTORS, OFFICERS, SHAREHOLDERS, PARTNERS, AFFILIATES, EMPLOYEES, CONSULTANTS, SERVICE PROVIDERS OR ANY OTHER PERSON OR ENTITY ACTING ON OUR BEHALF, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICE OR OTHER CONTENT OR SERVICE MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE FOR ANY OFFENSIVE OR ILLEGAL CONDUCT BY ANY THIRD PARTY, AND THAT THE RISK OF HARM OR DAMAGE FROM OR ASSOCIATED WITH THE FOREGOING RESTS ENTIRELY WITH YOU. IN THE EVENT THAT DESPITE THE EXPLICIT PROVISIONS OF THIS PARAGRAPH, WE ARE FOUND LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SERVICE, OUR MAXIMUM LIABILITY FOR ANY SUCH DAMAGES OF ANY KIND, SHALL NOT EXCEED US$100.
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You are solely responsible for preserving the originals of any content or data you provide or upload to the Service or provided through the Services. Trivago Deals does not guarantee that any content will always be available through the Service. Do not rely upon the Service as a storage space for such content.
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Additionally, we shall not be deemed to be in breach of these Terms, nor shall we incur any liability or bear any responsibility due to a delay or failure in performance caused by “Force Majeure” meaning. circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, war, terrorism, embargo, accident, labor disputes, or shortage of material, equipment or transport, any law, regulation, or any ruling of court, tribunal or governmental agency.
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Nothing in these Terms will limit our liability if such liability cannot be lawfully limited or excluded, including where you are protected by mandatory consumer protection laws and regulations, which guarantee that certain of your rights cannot be overruled. To the extent permitted by law, the most that we will be liable for is your reasonably foreseeable losses or damages in connection with your use of the Services.
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You agree to indemnify and hold us, and each of our managers, directors, officers, shareholders, partners, affiliates, employees, consultants, service providers and/or any other person or entity acting on its behalf, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable attorney's fees, arising out of or in connection with your use of and access to the Service in violation of these Terms.
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17. COPYRIGHT INFRINGEMENT NOTIFICATION
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While using the Service you may encounter copyright infringement. Please see the procedure for making claims of copyright infringement set forth below. Our policy is to respond to notices of alleged copyright infringement in accordance with the procedure described below.
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If you believe that your material or anyone else's material has been used or published in the Service in a way that constitutes copyright infringement, or your or anyone else's intellectual property rights have been otherwise violated, please provide us with formal notice in accordance with the procedure set forth herein and containing the following information:
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identification of the specific copyrighted work that you believe has been infringed upon;
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identify the web page within the Service containing the copyrighted material or intellectual property that you claim has been infringed and, if possible, the contact information for the person you believe is responsible for the infringing act in connection with that material. Describe in detail the content on the page(s) you believe infringes upon the material identified above, including whether the content is a particular image or written material;
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include the statement: \"I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent or the law”;
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provide your name, mailing address, telephone number and e-mail address;
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a signed statement by you, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
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Please note that we reserve the right to send any notice we receive to a third-party and to post your notice in place of any removed content, provided that such sharing complies with applicable privacy laws and is necessary for the resolution of the matter. We will respond to or act on all complete notices in a timely manner and reserve the right to communicate with you via email or other means.
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If we receive a counter notification, we may reinstate the material in question.
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To file a counter notification with us, you must provide a written notice in accordance with the following procedure that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that any content or activity is not infringing the copyright rights of others. If you are not sure whether certain material infringes the copyright of others, we suggest that you first contact an attorney. Please provide us with a formal signed counter notice containing the following information:
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identify the specific page, content, or other unique identifying information of material that we have removed or disabled access to;
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provide your name, address, telephone number and e-mail address;
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include the following statement: \"I swear, under penalty of perjury, that I have a good faith belief that the content identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled, or that the material identified by the complainant has been removed or disabled at the web page identified and will no longer be shown;
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Please send the written notices to contactus@{hostName}
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18. UPDATES AND MODIFICATIONS TO THE SERVICES
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We reserve the right to update, modify, add or remove features and functionalities of the Platforms and Services, or any part thereof, as well as suspend or discontinue, temporarily or permanently, the Services or any part thereof, at any time, with or without notice and without liability to you.
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You acknowledge that we may from time-to-time issue upgraded versions of the App and may automatically electronically upgrade the version of the App that you are using on your device. You consent to such automatic upgrading on your mobile device.
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We have no obligation to you to provide any updates or upgrades or support a certain version or continue to provide or enable any features or functionalities of the Services to you or to users generally. Without derogating from the above, where we are required under applicable laws, the above shall apply solely to new features and functionality which are priced separately or future products.
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All updates or any other modifications will be deemed to constitute an integral part of the Services, and subject to the terms and conditions of these Terms.
You hereby acknowledge that these Terms are concluded between you and Trivago Deals and not with the operator of the application store from which you are downloading our App (i.e., Apple App Store or Google Play, hereinafter “Application Store”). The Application Store may have additional rules, terms and policies which also govern your download of the App to your device, and you are further responsible for reviewing and complying with such terms and policies.
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If you use the iOS App, you acknowledge the following: (a) Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (b) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App, where applicable; and that, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility (subject to the provisions of these Terms); (c) Trivago Deals, and not Apple, is responsible for addressing any claims of users or any third party relating to the App or the end user’s possession or use of that App including, but not limited to product liability claims; any claim that the App fails to conform to any applicable legal or regulatory requirement; and claims arising under consumer protection, privacy, or similar legislation; (d) in the event of any third party claim that the App or the user’s possession and use of the App infringes that third party’s intellectual property rights, Trivago Deals, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim (subject to these Terms). You further acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of the Terms with regards to your use of the iOS App, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms against the user as a third-party beneficiary thereof.
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20. PRIVACY & DATA PROTECTION
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When you access and use our Services, we will collect, store and use certain information regarding you and your use of the Services. We will use and process personal information in accordance with our Privacy Policy available at https://{hostName}/privacy-policy as may be updated from time to time.
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21. COMMUNICATION CHANNELS & OPERATIONAL AND MARKETING MESSAGES
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Trivago Deals may use your contact information and additional information you provide us (including personal information, as defined under our Privacy Policy) to send you communications by email, short message services (SMS) or call you in matters related to the Service (including your Account thereunder), including confirmation to verify the accuracy of any information you have provided and to provide any instructions or assistance related to the Service and/or your use thereof. Trivago Deals may also send emails to you to verify your respective identity and/or to notify you if Trivago Deals believes your use of the Service violates any applicable agreement between you and Trivago Deals related to the Service. Trivago Deals may occasionally contact you, typically by email, to notify you of information that might affect your use of the Service (such as errors in your orders etc.).
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Additionally, subject to applicable laws, we may send you messages regarding, among other things, new products, features, enhancements, special offers, upgraded opportunities, contests and events of interest. You may at any time opt-out of any of these promotional or marketing communications by following the instructions provided in the communication or by contacting us directly (however you will still receive operational notices).
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The Service may provide communication channels such as chats, call centers, etc. designed to enable you to communicate with us. Note that some communication channels might be operated by AI tools and chat bots. You may also further contact us as set forth below.
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22. DISPUTE RESOLUTION
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PLEASE READ THE PROVISIONS OF THIS SECTION (22) THOROUGHLY.
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THIS SECTION REQUIRES THAT ANY AND ALL CLAIMS BETWEEN YOU AND TRIVAGO DEALS RELATED TO THESE TERMS, OUR PLATFORM, SERVICES, CONTENT, AND ANY RELATED CLAIMS, WILL BE RESOLVED BY BINDING ARBITRATION (EXCEPT FOR THE SPECIFIC EXCLUSIONS SET FORTH HEREIN) AND IT PREVENTS YOU FROM PURSUING A CLASS ACTION OR SIMILAR PROCEEDING IN ANY FORUM AGAINST TRIVAGO DEALS DUE TO SUCH CLAIMS.
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A) Arbitration Applicability, Exclusions and Jurisdiction
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In the event of any claim, dispute, or controversy arising out of or relating to the Agreement, the Platform, Services, Content, or any engagement between you and Trivago Deals (including any of its affiliates or subsidiaries), such dispute shall be resolved exclusively by arbitration in accordance with the paragraphs set forth below, except that you and us may assert claims on an individual basis in small claims court if we qualify. This includes any claims that arose before you accepted these Terms and the arbitration agreement.
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Arbitration is required if your country of residency enforces arbitration agreements, including without limitation, the United States. If you are outside the United States but attempt to bring a claim in the United States, this arbitration shall apply for determining of whether this dispute resolution section applies to you, as well as all other threshold determinations, including residency, arbitrability, venue, and applicable law.
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If your country of residence does not enforce arbitration agreements, or in any other event this arbitration agreement does not apply or is not enforceable, all other provisions under this Section (22) will apply to the fullest extent permitted by law and the dispute shall be subject to the exclusive jurisdiction and venue of the competent courts located in Canada, and both you and Trivago Deals hereby irrevocably submit to the personal jurisdiction of such courts and waive any jurisdictional, improper venue, inconvenient forum, or other objections to such jurisdiction and venue.
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To the maximum extent permitted by applicable law, the Agreement, as well as all claims, shall be governed by, and construed in accordance with, the laws of Canada, without regard to any conflicts of laws rules.
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The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
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B) Mandatory Pre-Arbitration Notice and Dispute Resolution
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Before either you or Trivago Deals commence arbitration, the claimant must first send to the other a written notice of dispute (“Dispute Notice”). The Dispute Notice to Trivago Deals should be sent by email to contactus@{hostName} The Dispute Notice to you will be sent to your mailing or email address provided through the Services, or other appropriate method. The Dispute Notice must include your name, address, email address and phone number as well as describe the nature and basis of the claim or dispute; and the specific relief sought. Following such Dispute Notice the recipient must be provided 60 days after receipt of a complete Dispute Notice to investigate the claim and the parties shall discuss, in good faith, reaching a mutually agreeable solution or any extensions. Any arbitration proceeding cannot commence until the aforesaid period has ended.
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C) Arbitration Rules
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The Federal Arbitration Act (“FAA”) applies to this arbitration agreement and applies to and governs all questions regarding the interpretation and enforcement. The arbitration will be administered by the American Arbitration Association (“AAA”), before a single arbitrator and in the English language, in accordance with the AAA Consumer Arbitration Rules available at: www.adr.org. (“AAA Rules”), as modified by this arbitration agreement. Except as specifically set forth under these Terms, the arbitrator shall apply the applicable law of the of the State of New York, regardless of conflict of laws principles and foreign laws will not apply. The arbitrator may also hold hearings by telephone or videoconference or decide issues on the basis of papers submitted by the parties, as the arbitrator deems appropriate, consistent with fairness to the parties. The arbitrator shall follow applicable law, and except as specified herein, can award the same individualized remedies that a court can award. The arbitrator may consider rulings in other arbitrations, but an arbitrator’s ruling will not be binding in proceedings involving different customers. The arbitrator’s decision must be in writing and will include the essential findings and conclusions upon which the award is based. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. In the event any litigation should arise between you and Trivago Deals in any court in a proceeding to vacate or enforce an arbitration award, YOU AND TRIVAGO DEALS HEREBY IRREVOCABLY WAIVE ALL RIGHTS TO A JURY TRIAL. Payment of all filing, administration, and arbitrator fees will be governed by the AAA rules.
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D) Arbitration Opt-Out
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You can choose to reject this agreement to arbitrate (“opt-out”) within fourteen (14) days after the date you agree to an arbitration provision for the first time, by emailing Trivago Deals at contactus@{hostName}. If you have previously agreed to arbitration, then you may not opt out of arbitration entirely, but you may opt out of any changes to the arbitration provision within 30 days of receiving notice of the revision. The opt-out email you send to us must state that you seek to opt out of this agreement to arbitrate (or revisions to this agreement to arbitrate) and must include your name, address, phone number, and email address.
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E) No Class Actions or Representative Proceedings
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YOU AND TRIVAGO DEALS ARE HEREBY EACH IRREVOCABLY WAIVING THE RIGHT TO A TRIAL BY JURY, AS WELL AS THE RIGHT TO PARTICIPATE (FOR EXAMPLE, AS A CLASS REPRESENTATIVE OR CLASS MEMBER) IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER CLASS-WIDE OR REPRESENTATIVE ACTION OR PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN YOUR AND TRIVAGO DEALS’ INDIVIDUAL CAPACITY
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23. GENERAL
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A) Entire Agreement
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The Agreement represents the entire agreement between Trivago Deals and you with respect to the subject matter hereof and supersedes and replaces any and all prior and contemporaneous oral or written agreements and understandings between you and Trivago Deals with respect to such subject matter. You confirm that in entering into the Agreement you have not relied on any statement or representation not expressly set out in the Agreement. The section headings in these Terms are for convenience only and may not be used for interpretive purposes.
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B) Severability
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If any provision of the Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
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C) Waiver
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Except as provided herein, the failure to exercise a right or to require performance of an obligation under the Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
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D) Assignment
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We may assign these Terms (or any of its rights and/or obligations hereunder) to any third party without your consent, without notice, and without any other restriction. We may further, from time to time and at our discretion, subcontract the performance of our obligations under these Terms. These Terms are personal to you, and you may not assign or transfer the Terms (or any of your obligations or rights hereunder) without our express prior written and signed consent. At Trivago Deals’ discretion, any of our obligations hereunder may be performed, and any of our rights or remedy may be exercised, by a subsidiary and/or affiliate of Trivago Deals.
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24. HOW TO CONTACT US
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For any questions about these Terms or any other issue regarding Trivago Deals or the Service please contact us at:
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Holisto CanadaLtd \nAddress: c/o Expedia Canada 1000 De La Gauchetière, Suite 2800, Montréal, QC H3B 4W5, Canada.
Trivago Deals Ltd. (DBA {brand} ) (including its affiliated companies and subsidiaries shall be collectively referred to herein as “Trivago Deals”, “we”, “our,” or “us”), is the owner and operator of an online global accommodations and related services booking platform, offered through its websites and mobile apps (respectively, “Website” and “App” and collectively the “Platform(s)”).
Trivago Deals is committed to maintaining the privacy of its users accessing the Platform, booking or purchasing any offers made available therethrough (respectively “user”, “you” or “your” and a “Booking”). This privacy policy (“Privacy Policy”) describes how Trivago Deals collects and use Personal Data (as defined below) and its privacy practices in connection with users accessing and browsing our Platforms or using any of our services made available through the Platform, including Booking (collectively with the Platform and any additional services, features, content or any other offerings by Trivago Deals as part of the Platform shall be referred to as the “Services”). This Privacy Policy will further provide you with information regarding your rights related to your Personal Data, your rights, and the choices you can make.
You are not obliged by law to provide us with any of your Personal Data. However, if you refrain from doing so, we may not be able to provide any or all of our Services (please see Section 4 below, “The Data We Collect & Purpose of Collection and Use”).
This Privacy Policy constitutes an integral part of our Terms of Service available at https://www.{hostName}/terms-and-conditions . (“Terms”). Capitalized terms used herein, however not defined, shall have the meaning assigned to them in our Terms.
Additional Information for Specific Jurisdictions
This Privacy Policy further includes specific information required under applicable data protection laws for residents of certain jurisdictions, among others:
If you are located in the EEA or UK – this Privacy Policy further details our lawful basis for processing Personal Data, information regarding cross-border data transfer and your rights, as well as additional information we are required to disclose to you under the EU/UK General Data Protection Regulations (“GDPR”).
If you are a California resident, please review Section 14 below, “CCPA Privacy Notice.” This notice serves as a Notice at Collection as required under the California Privacy Rights Act (“CCPA”) and further details the categories of information collected and additional information regarding our privacy practices, including your rights.
If you are a resident of certain states in the US – including Colorado, Connecticut, Virginia, and Utah, please review Section 13 below, “Additional Information for US Residents” – for additional information about privacy rights for residents of these U.S. jurisdictions.
Third-Party Links and Supplier’s Services
Please note that this Privacy Policy details only our privacy practices as the data controller of Personal Data.
Our Services may also include offers from third parties, which users may obtain directly from them. If you are directed to third-party websites and digital assets or purchase goods or services directly from such third parties on webpages hosted under our domain, any data collected is subject to the applicable third-party privacy practices and policies, which we do not control or monitor. Such data collection is not subject to this Privacy Policy.
In addition, once you book a travel service offered by our third-party suppliers through our Platform, for example, if you book accommodation (respectively “Supplier” and “Travel Service Offer”), we will share certain Personal Data with our Suppliers to confirm and fulfill your Booking or other purchase. Once your Personal Data is shared, the Supplier determines and is responsible for the processing of your Personal Data shared with it, and its own privacy policies and privacy practices will govern the processing of your Personal Data by the Supplier.
2. Contact Information, Data Controller and Data Protection Representatives’ Information
You will find here information regarding our position as the data controller of your personal data, our contact information, and our data protection representatives’ contact information
Trivago Deals, incorporated under the laws of the state of Israel, is the data controller (as such term is defined under applicable data protection laws or an equivalent term) of the Personal Data collected through the Services. This means we control the processing of Personal Data described in this Privacy Policy.
For any questions, inquiries or concerns related to this Privacy Policy or related to the processing of your Personal Data, you may contact us at:
Trivago Deals Ltd (CN 515341535)
Sderot Harishonim 23, Rishon Lezion, IL 7559916 By Email contactus@{hostName}
Attn: Privacy Team.
Data Protection Representative for Data Subjects in The EU and UK:
EU DPR:
HLST Ireland Ltd.
At 'RSJ LLP' office. The Exchange, George's Dock, I.F.S.C, Dublin 1, Ireland D01 P2V6 By Email eu-dpr@{hostName}
Attn: Trivago Deals DPR
UK DPR:
Holisto UK Ltd Ltd.
At 'Anstey Bond LLP' office, 1 Charterhouse Mews, London, England, EC1M 6BB By Email: uk-dpr@{hostName}
Attn: Trivago Deals DPR
3. Updates and Amendments
You will find here information regarding amendments or updates we may apply to this Privacy Policy and how we publish it.
We reserve the right to amend this Privacy Policy from time to time, at our sole discretion, including, for example, if we have a new offering under our Services or otherwise change our Personal Data processing practices and operations. The most recent version of the Privacy Policy will always be posted on the Platform. The updated date of the Privacy Policy will be reflected in the “Last Updated” heading. We will provide notice to you if these changes are material and where required by applicable law. Any amendments to the Privacy Policy will become effective within display of the modified Privacy Policy, unless we are otherwise obligated to provide prior notice or obtain consent under applicable data protection laws. We ask you to review this Privacy Policy periodically to ensure that you are aware of our most updated privacy practices.
4. The Data We Collect & Purpose of Collection and Use
You will find here information regarding the types of personal data we collect, the purposes for which we process your Personal Data as well as our lawful basis for processing.
Depending on your interaction with our Services, certain information will be processed, which may include:
“Non-Personal Data” – meaning, information which does not identify a specific natural person and cannot reasonably be used for such identification. We collect Non-Personal Data such as technical information regarding your device or browser, type of operating system, scope, frequency, time and date you have accessed the Platform, interactions with the content displayed through Platform, language preference, and other technical information regarding the device used – all is considered as Non-Personal Data when collected on an aggregate basis, or otherwise not combined with any identifiers. We may further process and anonymize Personal Data in a manner that shall create a new set of data that will be Non-Personal Data. Non-Personal Data may be used by us without limitation and for any purpose. Some of this information may be considered “de-identified” under U.S. privacy laws and when we rely on data that has been “de-identified”, we will take reasonable measures to ensure that the de-identified information cannot be associated with an individual, household, or device and maintain and use the information in de-identified form and not attempt to re-identify it.
“Personal Data” – meaning information that identifies an individual or may with reasonable effort identify an individual. This may include online identifiers such as IP address, name, emails, etc., and other information that is identified with you. If we combine Personal Data with Non-Personal Data, we will treat the combined data as Personal Data.
Below we detail the Personal Data we collect, how and for which purposes we process and use your Personal Data and our lawful basis for processing (subject to the GDPR, if applicable).
Online Identifiers & Usage Data
Personal Data Sets
When users access or interact with our Platform and Services, we collect certain online identifiers associated or transmitted from the user’s browser and device, such as Internet Protocol (IP) address, Cookie identifiers, user agent, mobile device identifiers (such as device ID, IDFA if permission was granted) and similar unique online identifiers generated, tags, etc. (“Online Identifiers”).
In addition, when you access our Platform or use our Services, whether as a registered user or not, information regarding your use and interactions with the Platform and Services may be automatically collected. This information may include session durations, the links you accessed, or content viewed on the Platform, your interactions within the Platform including user-interface click and video screen recordings (provided that all other Personal Data is masked), the URL or advertising campaign from which you have reached our Platform, the time and date of interactions, language and currency preferences and settings, etc. (“Usage Data”). In the event the Usage Data is associated with an Online Identifier it will be considered and treated by us as Personal Data.
Purpose and Operations
Online Identifiers and Usage Data are processed by us through use of our, or our third-party service providers’ and marketing partners’, cookies and tracking technologies (see Section 6 below “Cookies and Tracking Technologies”). We process Online Identifiers and Usage Data for a few purposes, as follows:
Platform’s functionality, operation, security and fraud prevention purposes, debugging purposes and to resolve errors or technical issues;
Analytics, to further enhance and improve our Services, the content or offers we display, etc.;
To market, promote and advertise our Services, including on third party’s websites or platforms (whether personalized or not, further depending on your settings and preferences).
For example, we process Online Identifiers and Usage Data to analyze and better understand how users use our Platform, as well as to measure effectiveness of our content and advertising campaigns.
Note that, we do not attempt to analyze or determine your identity based on such information.
Lawful Basis (where the GDPR applies)
Processing these data sets for security and operational purposes, is based on our legitimate interests.
Processing these data sets for analytic and advertising purposes, is based on your consent - where required under applicable laws. You may withdraw consent, opt-out or otherwise change your preferences regarding our use of cookies at any time by using the cookie settings tool available on our Platform.
Location Data
Personal Data Sets
We process your approximate location (country, ZIP) - extracted from IP. With your approval (granted through your device permissions) we will process your GPS location to show you Travel Service Offers (e.g., hotels) around your location (collectively “Location Data”).
Purpose and Operations
Location Data is processed for security and functionality purposes, as well as to provide the Service you have requested to customize and improve our Services, as well as for analytics and marketing purposes.
Lawful Basis (where the GDPR applies)
Processing approximate location data set for these purposes is based on our legitimate interest.
Processing GPS location is based on your consent (granted through your device permissions). You may withdraw consent at any time changing the permissions granted to our App through your device settings.
Registration and Account
Personal Data Sets
If you want to use certain features of our Services (for example fast check-out process), you may register and create an account on our Platform. When you create an Account, you will be required to provide us your full name and email address. You may also register by using a Single Sign-On (SSO) to your social media account, such as Facebook, Google, Apple, etc. If you choose to register with an SSO, you give us your permission to retrieve the relevant information about you, depending on your social media’s privacy settings. The information we collect in this manner may include your full name, email address and other profile information such as profile picture, date of birth, gender or other public information – to the extent they are included in your social media account. In addition, you may choose our secured login options via SMS code and in such event, we will further process your phone number. (collectively the above “Account Data”).
Purpose and Operations
Account Data is processed to create and designate your account, to secure your account including authentication and validation purposes, account management and administration, support, and to enable your use of certain features of the Services. In addition, we may use this information to send you marketing communications, materials, and other information regarding our Platform and Services.
Lawful Basis (where the GDPR applies)
Processing these data sets to designate your account and enable the Services, is based on contract necessity.
Processing these data sets for security and authentication purposes, as well as for direct marketing purposes, is based on our legitimate interest. You can opt-out at any time from direct marketing using the “unsubscribe” option within the body of the message. However, please note that even in case you have opted out from our marketing communication, we may still use your contact details to send you service-related emails.
Travel Search Information
Personal Data Sets
When you use our Services and search for accommodation or other services offered through the Platform, we will process and store the search information you have chosen including you will be asked to provide us with the following information: dates of travel, travel destination, number of guests, hotel class, budget, etc.
Purpose and Operations
Travel Search Information is processed to provide our Services, including to match and list the Travel Service Offers applicable to your search. We may further process the Travel Search Information to customize our Services, for analytics and Services improvement, as well as for marketing purposes.
Lawful Basis (where the GDPR applies)
Processing these data sets to provide our Services is based on contract necessity.
Processing of these data sets for Service customization and improvement is based on our legitimate interests.
Processing these data sets for analytic and marketing purposes is based on your consent - where required under applicable laws. You may withdraw consent, opt-out or otherwise change your preferences regarding our use of cookies at any time by using the cookie settings tool available on our Platform.
Booking
Personal Data Sets
When you book a Travel Service Offer through our Services, you will provide us with the need information to facilitate your Booking, including your full name, email, phone number, country of residence, Zip code, and additional information you choose to provide such as special request to be shared with the Supplier or hotel, etc. We will further process and store your booking details, including travel dates, number of guests, and the specific accommodation or service booked (collectively the above “Booking Information”).
In addition, as part of the checkout process you will be required to provide your payment information which may include your credit card details, card-holder name, etc. (“Payment Information”). Note that we do not store your full payment information, which is stored only by the applicable payment processor. We may store basic information to enable us to identify the transaction such as billing address and last 4 digits of your payment means.
Purpose and Operations
Booking Information and Payment Information are processed to provide our Services, including to process payments and to be shared with our Suppliers to fulfill your Booking, for Service operation and administration, processing and for record keeping purposes. We will further use Booking Information to contact you and send you service-related notices and updates, such as Booking confirmation, etc. In addition, we may use your Booking Information to customize our Services, for analytics and Services improvement.
Lawful Basis (where the GDPR applies)
Processing Booking Information and Payment Information to provide our Services is based on contract necessity.
Processing of Booking Information for Service customization and improvement is based on our legitimate interests.
Support and Contact Communications
Personal Data Sets
If you voluntarily contact us following your interest in our Services, for support or other inquiries, through the Platform or by other means of communications, including email, calls, chats (including chatbots), etc., we will process certain information you provide such as your full name, phone number, email address, and any additional information you decide to share with us related to your inquiry or support request and our contact communications and, where applicable, call recordings when you communicate with our call centers.
Purpose and Operations
Support and Contact Communication Data are processed to provide our Services, respond to your inquiry and provide you with the requested support and information. We will further process and retain this data to improve our Services, to have records of the support that was provided, for any future needs.
Lawful Basis (where the GDPR applies)
Processing these data sets to respond to your inquiries and provide customer support is based on contract necessity.
Processing these data sets to retain records and improve our Services is based on our legitimate interest.
When you contact our call centers, in the event calls or chats are recorded, you will receive prior notice and, in the event required under applicable laws, your consent will be obtained.
Feedback, Reviews and Survey
Personal Data Sets
If you voluntarily choose to participate in our survey or provide feedback or reviews regarding our Service or Travel Service Offers, we will process your name, email address and the information you provide as part of such participation.
Purpose and Operations
The information you provide when you voluntarily participate in our survey or provide feedback or reviews regarding our Service or Travel Service Offers, will be processed to improve our Services and, where applicable, post your review on our Platform.
Lawful Basis (where the GDPR applies)
Processing these data sets for these purposes is based on your consent (provided when you voluntarily choose to participate). You may withdraw your consent at any time.
Interactions with Suppliers
Personal Data Sets
When you click a link of Travel Service Offer made available through our Platform and you are directed to such Supplier’s website the applicable Supplier may share with us information related to any booking or reservation of its Travel Service Offer (associated with an online identifier or other identifier).
Purpose and Operations
We process this information to track traffic flows and conversion and manage our business transactions with the Suppliers.
Lawful Basis (where the GDPR applies)
Processing these data sets for these purposes is based on our legitimate interest.
Newsletter, Marketing Communications, Promotional Offers, Push Notifications & Engagement with Such Content
Personal Data Sets
In the event you sign up to receive our newsletter or other marketing materials, as well as promotional offers (discounts, coupons, etc.) you will be requested to provide your contact details, such as email address. If you provide permission to receive push notifications through our Platform, we will process Online Identifiers, Usage Data and location data. We will further process your engagement and interactions with the marketing content and communications detailed above, for example if and when you have accessed the content.
Purpose and Operations
We process the information you provide when you sign up for marketing communications or promotional offers to send you the content or other promotional offers you have signed up to receive. If you allow push notifications, we process the information to send you the push notifications, including customizing and personalizing the content based on your location and preferences. We process the data related to your engagement and interactions with marketing communications for analytics and services improvement purposes.
Lawful Basis (where the GDPR applies)
Processing these data sets to send you marketing communication, promotional offers or push notifications is based on your consent. You may withdraw consent to receive marketing materials at any time through the “unsubscribe” link within the email or by contacting us directly. You may withdraw consent to receive push notifications at any time through your device or browsers settings.
Processing data sets related to your engagement with such content and communications is based on our legitimate interest.
Processing Operations & Processing for Compliance with Our Legal Obligations, Prevent Fraud or Infringement of Our Right and Defend our Rights
Please note that the actual processing operation for each purpose of use and lawful basis detailed in the table above, may differ. Such processing operation usually includes a set of operations, made by automated means, such as collection, storage, use, disclosure by transmission, erasure, or destruction. Transfer of Personal Data to third party countries as further detailed under Section (8) below “International Data Transfer” is based on the same lawful basis as stipulated in the table above.
In addition, we may use all Personal Data listed above to prevent potentially prohibited or illegal activities, fraud, misappropriation, infringements, identity thefts and any other misuse of the Services and to enforce our Terms, as well as to protect the security or integrity of our databases and the Services, take precautions against legal liability, and comply with our legal obligations. Such processing is based on our legitimate interests.
5. How We Collect Information
You will find here information regarding the source of the Personal Data we process, as detailed in the table under the Data We Collect & Purpose of Collection and Use paragraph above.
Depending on your interactions with our Service, the Personal Data we process is collected by us from the following sources:
Automatically – we may use cookies, SDKs and similar tracking technologies (as elaborated under Section (6) below “Cookies & Tracking Technologies”) to gather some information when you access the Platform or otherwise interact with our Services, marketing communications, etc.
Provided by you voluntarily – we will collect information if and when you choose to provide us with information, such as when you contact us, create an Account or when you make a Booking.
Provided by our Suppliers – our Suppliers which you have made a Booking of, or otherwise purchased, their Travel Service Offers through our Services or otherwise directed to such Suppliers through our Platform, may share with us certain information regarding your Booking and other reservations you have made with them in the event directed from our Platform.
6. COOKIES & TRACKING TECHNOLOGIES
You will find here information regarding our use of cookies and similar tracking technologies, the purposes for which we use these technologies and how you can change your preferences, including opt-out.
We use “cookies” and similar tracking technologies such as software developer kits for mobile apps, pixels and tags. A cookie is a small text file that a website places and stores on your device while you are viewing a website or an app. These tracking technologies are used for various purposes, for example, allowing you to navigate between pages efficiently; enabling automatic activation of certain features; remembering your preferences; security; analytics and marketing purposes.
The information generally collected and stored by cookies includes Online Identifiers, Usage Data (as defined under Section (4) “The Data We Collect & Purpose of Collection and Use”) preferences and technical information related to your device or browser.
Such cookies and tracking technologies can be either placed by us on our Platform (known as “first party cookies”), or by third parties such as our marketing partners, social media, analytic providers, etc. (known as “third party cookies”). In addition, the duration of such cookies and tracking technologies – meaning the period until such are deleted – can be either when you close your browser (known as “session cookies”) or longer periods according to their purpose and settings (known as “persistent cookies”), provided that you can delete or block cookies through your browser or device settings.
Cookies and tracking technologies can be classified into certain categories, according to their purpose and use, and in general:
Strictly Necessary Cookies - these cookies are necessary for the Platform to function and cannot be switched off. You can set your browser to block or alert you about these cookies, but some parts of the Platform will not work.
Performance/Analytic Cookies - these cookies allow us to count visits, traffic sources and actions on our Platforms so we can measure and improve the performance of our Services. They help us to know, for example, which pages are the most and least popular and see how visitors move around the Platform (mainly on an aggregated basis).
Functional Cookies - these cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages (for example, online forms, etc.). If you do not allow these cookies then some or all of these services may not function properly.
Advertising/Targeting Cookies - these cookies may be set through our Platform by our advertising partners. Where we use third-party advertising cookies, such third-party may independently collect, through the use of such tracking technologies, Personal Data and may combine such information with other information they have independently collected relating to your online activities across their network of websites, for the purpose of enhanced targeting functionality and delivering personalized ads, as well as providing aggregated analytics related to the performance of our advertising campaign you interacted with. These third parties collect and use this information under their own privacy policies.
If you do not allow these cookies, you will still be presented with ads, however you experience less targeted advertising.
You may access the cookies declaration (available through the cookies preference management tool and widget on our website) which details the cookies we use on our Platform, as well as provide information on how to change your setting and preference at any time.
Managing Cookies and Opting Out
Other than cookies classified as essential or strictly necessary for functionality purposes, you can always configure your cookies preferences and opt-out from use of certain or all cookies at any time, using the cookies preference management tool and widget on our Platform. In some cases, certain services, features and functionality may not be available to you or work properly if you disable cookies.
In addition, most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You may set your browser to block all cookies, including cookies associated with our Platform, or to indicate when a cookie is being used by us, by adjusting the privacy and security settings of your web browser. You may further use your device setting to change your preferences as for tracking technologies and data collection through the Platform. Please refer to the support page of your browser or device to learn more about how you can adjust your privacy and security settings. Please note that once you choose to opt out or disable cookies, some features of the Services may not operate properly, and your online experience may be limited.
7. DATA SHARING – CATEGORIES OF RECIPIENTS WE SHARE PERSONAL DATA WITH
You will find here information regarding the third parties we may share Personal Data with, the purpose for which we share your Personal Data, and the categories of Personal Data that will be shared. As detailed herein, this mainly includes our services providers, business partners and our Suppliers.
We share your Personal Data with third parties, including with trusted partners or service providers that help us provide and improve our Services, and for other purposes, including marketing and compliance with our legal obligations. The categories of such third-party recipients, type of Personal Data we share, and purpose of sharing are as follows:
Trusted Agents and Service Providers - we share Personal Data with our trusted agents (such as legal counsel) and service providers (including, but not limited to, cloud providers, analytic tools, providers of management or security tools, etc.) so that they can perform the requested services on our behalf. These providers are prohibited from using your Personal Data for any purpose other than providing us with requested services. The type of Personal Data that will be shared can be any data processed by us, as needed and applicable to the services provides, provided that when we share Personal Data with services providers, we ensure they only have access to such information that is strictly needed to obtain the services.
Suppliers - as explained above, the offers listed on our Platforms or linked from our Platform are on behalf of Suppliers we engage with – meaning our partners operating the applicable Travel Service Offers - accommodations and other services – directly, or third parties on behalf of such operators. Once you book Travel Service Offer through our Platform, we will share Booking Information (as defined under Section (4) “Data We Collect & Purpose of Collection and Use”) with our Suppliers to confirm and fulfil your Booking or other purchase. Once your Personal Data is shared, the Supplier determines and is responsible for the processing of your Personal Data shared with it, and its own privacy policies and privacy practices will govern the processing of your Personal Data by the Supplier.
Marketing Partners – we may share Personal Data with marketing partners to market and promote our services, including for targeted ads. These may include social media partners or other marketing services operators, including by way of placing their cookies or other tracking technologies on our Platforms. The Personal Data shared may include Online Identifiers, Usage Data, Location Data and Travel Information (all as defined under Section (4) “Data We Collect & Purpose of Collection and Use”). These marketing partners may combine your Personal Data with other data they collect independently from you through other websites you visit online.
Corporate Transactions - we may share Personal Data, internally within our group, or in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). The types of Personal Data that will be shared can be any data processed by us, as needed, however our affiliated companies or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Legal and Law Enforcement - we may disclose certain Personal Data to law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to terror acts, criminal investigations or alleged illegal activity or any other activity that may expose us, you, or any other user to legal liability. The types of Personal Data that will be shared are subject to law enforcement authority request, and solely to the extent necessary to comply with such purpose.
8. INTERNATIONAL DATA TRANSFERS
You will find here information regarding the territories in which we may process your Personal Data.
Due to our global operations, your Personal Data will be shared with our service providers, business partners, within our company and company group and Suppliers around the world. Accordingly, your Personal Data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, in all cases, we will take appropriate measures to ensure that transfer of such Personal Data will provide sufficient safeguards, including contractual commitments on behalf of our partners and service providers. We further explain below why we transfer personal data, the measures we take to ensure your personal data will be secure upon transfer, and your rights in this regard.
When Personal Data collected within the EEA is transferred outside the EEA, we will take appropriate measures to ensure that your Personal Data receives an adequate level of data protection upon its transfer outside of the EEA, and you may exercise your rights, where applicable, to receive information on such transfer mechanism, as further detailed under Section (11) “Your Rights & Choices Related to Your Personal Data”.
9. DATA RETENTION
You will find here information regarding our Personal Data retention policies and practices, and the criteria according to which we determine for how long we retain Personal Data.
As explained under this Privacy Policy, we process Personal Data for various purposes. As a general principle, we only retain Personal Data as long as we determine it is required to fulfill the purpose for which the Personal Data was collected, or, in some instance, where we have other necessities to retain Personal Data, for example, where needed to comply with our legal obligations.
The criteria used by us to determine the retention of Personal Data is as follows:
Purpose of Collection - we retain Personal Data as long as it is necessary and relevant for us to achieve the purposes for which it was collected.
Compliance With Our Legal Obligations - we retain Personal Data where we are required to do so in accordance with legal, regulatory, tax or accounting requirements.
Dispute, Claims and Legal Proceedings - we retain Personal Data where needed for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and if we reasonably believe there is a prospect of litigation relating to your information or dealings.
We may at our sole discretion, delete Personal Data from our systems, without notice to you, once we deem it is no longer necessary for such purposes. We may also anonymize Personal Data if we intend to use it for analytical statistical purposes over longer periods.
10. SECURITY
You will find here information regarding our efforts and the measures we take to secure the Personal Data we process and store.
We implement appropriate physical, technical and organizational measures to protect Personal Data against unauthorized access, alteration, disclosure or destruction. These measures include, among others, encryption, security tools such as firewalls, as well as placing access controls to ensure only permitted individuals of our staff members may access your Personal Data on a need-to-know basis.
You should be aware that no security measures are completely fail-proof, and it is impossible to prevent all threats to the security of data and systems. Therefore, we cannot guarantee that our Platforms and databases will be immune to any malfunctions, unauthorized interceptions or access, malware attacks or other kinds of abuse and misuse. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user's name and passwords, please make sure to respond appropriately to protect this information.
11. YOUR RIGHTS & CHOICES RELATED TO YOUR PERSONAL DATA
You will find here information regarding your choices and rights related to your Personal Data that we process and store, as well as certain limitations and the ways you may exercise your rights, either by contacting us and requesting exercise of your rights or, for certain rights, the way you may independently exercise such.
Under applicable data protection and privacy laws, individuals have certain rights and controls regarding their Personal Data we process and store. The rights you may exercise depend on the purpose of collection, your relationship with us, and your jurisdiction and the privacy laws that apply to the processing of your Personal Data.
The principal rights that may apply to your Personal Data (subject to your jurisdiction and additional conditions) may include:
The Right to Be Informed – you have the right to be provided with information regarding our Personal Data collection and privacy practices – all as detailed under this Privacy Policy. If you have any additional questions, please contact us at [add email].
The Right to Access/Inspect Your Personal Data – you have the right to ask us to confirm whether or not we collect and use your Personal Data, the right to know which Personal Data we specifically hold about, and to ask for a copy of your Personal Data or access it.
Right to Correct/Rectify Your Personal Data – you have the right to ask us to correct or update your Personal Data we hold that is incorrect or request deletion for inaccurate Personal Data, after verifying the accuracy of the data and further taking into account the nature of the processing and the purposes.
Right to Erase Your Personal Data (the Right “To Be Forgotten”) – you have the right to request the erasure of certain Personal Data we process, if specific conditions are satisfied, for example, if you think we no longer need to use it for the purpose we collected it; in the event that the collection was based on your consent; where we have used it unlawfully, or; where we are subject to a legal obligation to delete your Personal Data. Request for erasure will be subject to our rights and obligations under applicable law (for example, our legitimate interests such as record keeping, completing transactions, providing a service that you have requested, taking actions reasonably anticipated within the context of our ongoing business relationship with you, fulfilling the terms of a written warranty, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible for such activities; debugging products to identify and repair errors that impair existing intended functionality; exercising right provided for by law; engaging in public or peer-reviewed scientific, historical, or statistical research in the public interest, etc.). You are not required to create an account with us to submit a deletion request.
Right to Restrict Processing Of Your Personal Data – you have the right to ask us to restrict or limit the purpose for which we process your Personal Data, where certain conditions are satisfied (for example, where you contest the accuracy of the Personal Data, for a period enabling us to verify its accuracy; where the processing is unlawful and you oppose the erasure of the Personal Data; where we no longer need the Personal Data for the purposes of the processing).
Right to Object – you have the right to object to any use of your Personal Data which we have justified by our legitimate interest if you believe your fundamental rights and freedoms to data protection outweigh our legitimate interest.
Right to Withdraw Consent/Opt-Out – when the lawful basis for our processing of your Personal Data is your consent, you may withdraw such consent at any time. You have the right to opt-out from receiving our direct marketing, if applicable, by unsubscribing through the email received. We do not profile you in a manner that has a significant effect on you or other individuals, therefore we do not provide an opt-out option from such use of Personal Data.
Data Portability – you have the right to ask us to provide a copy of your Personal Data in a portable format and, to the extent technically feasible, readily usable format that allows you to transmit the Personal Data to another entity without hindrance. We will select the format in which we provide your copy.
Right to Appeal or Lodge a Complaint – If we decline to take action on your request to exercise your rights related to your Personal Data, we will inform you without undue delay as required under applicable data protection and privacy laws. Our notice will include a justification for declining to take action and instructions on how you may appeal, if applicable. Under the GDPR you have the right to lodge a complaint with the applicable Data Protection Authority in the EU or the Information Commissioner in the UK.
Note that not all those rights apply in every jurisdiction.
For California Residents, please further review Section (14) below, “CCPA Privacy Notice,” and for US residents, please further see Section (13) below, “Additional Information for US Residents,” to learn more about your rights under applicable US laws.
To exercise your rights, please contact us at contactus@{hostName} . When you contact us, you need to detail the rights you wish to exercise, and provide us with sufficient information to identify you and locate your Personal Data which is the subject of your request. We will respond and fulfill your request within the timeframe required under applicable laws.
Certain rights can be easily executed independently by you without the need to contact us, and for example:
If you use our App, you can exercise your right to request account and data deletion through the App menu;
You can opt out from receiving our marketing emails by clicking the “unsubscribe” link;
You can use the cookies preference management tool on our Platforms to change your preferences and opt out of cookies.
12. ELIGIBILITY AND CHILDREN PRIVACY
Minors may not use our Services.
Our Service are not intended for minors (as defined and according to the age limit in your jurisdiction). We do not, knowingly or intentionally, collect Personal Data about children. Please contact us at contactus@{hostName} if you have reason to believe that a child has shared Personal Data with us.
13. ADDITIONAL NOTICE FOR US RESIDENTS
Residents of certain U.S. states (depending on the applicable state law, acting in an individual or household context and not in a commercial or employment context or as a representative of business), including Colorado, Connecticut, Virginia, and Utah, may have additional rights under applicable privacy laws and be entitled to additional disclosures. You will find here information required under such state laws, including the categories of Personal Data we collect, categories of third parties with whom Personal Data is shared, rights related to Personal Data, etc. The information herein supplements the information provided under this Privacy Policy, which further applies.
“Personal Data” under applicable US privacy laws, generally means any information that is linked or reasonably linkable to an identified or identifiable individual (and usually does not include publicly available information that is lawfully made available from government records, or that a consumer has otherwise made available to the public; de-identified or aggregated consumer information; or information excluded from the states laws scope, such as: HIPAA, GBPA, non-profit entities, etc.). “Sensitive Data” means data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life, sexual orientation, citizenship, or immigration status; genetic or biometric data used for the purpose of uniquely identifying an individual; Personal Data knowingly collected from a child; precise geolocation data.
We are required under certain US laws to provide you with clear and accessible privacy notice that includes the categories of Personal Data processed, purpose of processing, instructions for exercising consumer rights and appealing decisions, categories of Personal Data shared with third parties, categories of third parties with whom data is shared, and any sale of data or targeted advertising. All such information is detailed above under this Privacy Policy as further highlighted below:
Categories of Personal Data & Categories of third parties with whom Personal Data is shared
Under Section (4) “Data We Collect & Purpose of Collection and Use” of this Privacy Policy, we describe our collection and processing of Personal Data practices, including the categories of Personal Data that we are collecting and processing, and the purposes for which Personal Data is processed, stored or used by us.
Additionally, under Section (7) “Data Sharing – Categories of Recipients We Share Personal Data With” of this Privacy Policy, we detail and disclose the categories of third parties we share Personal Data with for business purposes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for a materially different, unrelated, or incompatible purpose without obtaining your consent.
“Sale” of Personal Data
Under US privacy laws, the term “sale” is referring to disclosing or making available Personal Data to a third-party in exchange for monetary or other valuable consideration, including for targeted advertising purposes. We do not “sell” Personal Data as most people would commonly understand that term, i.e. we do not disclose your Personal Data in direct exchange for money or some other form of payment. However, subject to the definition of the term “sale” under such US privacy laws, our practice of sharing the categories of Personal Data detailed below (as defined in the table Section (4) “Data We Collect & Purpose of Collection and Use” of this Privacy Policy) when we use cookies or other third-party advertising services is considered as “selling” Personal Data: Identifiers (Online Identifiers such as IP and Cookie ID); Internet and electronic network activity information (Usage Data - such as your engagement with our Platforms); Geolocation data (such as country level derived from IP).
Consumer Rights
Residents of certain U.S. states, including Colorado, Connecticut, Virginia, and Utah, may have additional rights under applicable privacy laws, subject to certain limitations, which may include:
Access Right – the right to confirm whether we are processing your Personal Data and to obtain a copy of the Personal Data in a portable and, to the extent technically feasible, readily usable format.
Deletion Right – the right to request us to delete your Personal Data you provided to us or obtained by us.
Right to Correct – the right to correct inaccuracies in your Personal Data, taking into account the nature and purposes of the processing of the Personal Data.
Right to Opt-Out – the right to opt out of certain types of processing, including: (i) to opt out of the “sale” of Personal Data; (ii) to opt out of targeted advertising by us; and (iii) to opt out of any processing of Personal Data for purposes of making decisions that produce legal or similarly significant effects.
Section (11) “Your Rights & Choices Related to Your Personal Data” of this Privacy Policy provides additional information regarding your principal rights.
Exercising Privacy Rights
You may submit a request to exercise most of your privacy rights under U.S. state privacy laws by contacting us at contactus@{hostName} .
When you submit a request, we will take steps to verify your identity and your request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for denial and how to remedy any deficiencies, where applicable.
To exercise your right to opt-out of the “sale”, you may use the cookies preference management tool on our Platforms to change your preferences and opt-out of cookies.
Authorized agents may initiate a request on behalf of another individual by contacting us at contactus@{hostName} . Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.
If we decline to take action on your request, we shall inform you without undue delay, within the timeframe set out under the applicable law. Our notice will include a justification for declining to take action and instructions on how you may appeal our decision. Within the timeframe set out under applicable law as of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If the appeal is denied, you may submit a complaint to the applicable authority or Attorney General of your jurisdiction (including – Colorado Attorney General at https://coag.gov/file-complaint/; Connecticut Attorney General at: https://www.dir.ct.gov/ag/complaint/ or (860) 808-5318; Virginia Attorney General at https://www.oag.state.va.us/consumercomplaintform).
14. CCPA PRIVACY NOTICE
( I ) Introduction and Scope
This CCPA Notice is an integral part of our Privacy Policy, subject to the provisions of the CCPA.
This CCPA Notice applies to users which are California residents accessing and browsing our Platform or using any of our Services. This CCPA Notice will provide you with information regarding, among others, the categories of Personal Information we collect, with whom we share it for a business purpose, your rights related to your Personal Information under the CCPA and the choices you can make. Any terms defined in the CCPA have the same meaning when used in this CCPA Notice. If you wish to learn more about your California privacy rights, you may visit https://oag.ca.gov/privacy/consumer-privacy-resources.
( II ) Categories of Personal Information Collected
When you access our Platforms and use our Services, we collect certain data regarding such interactions and use. This data includes “Personal Information” which is defined under the CCPA as any information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device as detailed in the table below. Personal Information may further include “Sensitive Personal Information”, as defined under the CCPA and as detailed in the table below.
Personal Information does not include publicly available information that is lawfully made available from government records, that a consumer has otherwise made available to the public; de-identified or aggregated consumer information; information excluded from the CCPA’s scope, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPPA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA) and the Driver’s Privacy Protection Act of 1994.
Below we detail the categories of Personal Information that we collect (and have collected within the last 12 months) as a “business”. For additional details, please see Section (4) “Data We Collect & Purpose of Collection and Use” of the Privacy Policy.
Category A: Identifiers
Examples of Personal Information: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Collected: Yes. For example: If you create an Account with us or make a Booking, we collect your name, email address, account name, or other similar identifiers. We further collect online identifiers, IP addresses, and unique identifiers related to users accessing and browsing our Platforms.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples of Personal Information: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Collected: Yes. For example, if you create an Account with us or make a Booking, we collect your name, billing address and telephone number. We further collect certain payment information to process Booking or other purchase transactions; however, we do not store your full payment information, which is stored only by the applicable payment processor. We may store basic information to enable us to identify the transaction such as billing address and last 4 digits of your payment means.
Category C: Protected classification characteristics under California or federal law
Examples of Personal Information: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information
Examples of Personal Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Collected: Yes. For example, records of Booking you have made, as well as Travel Information related to accommodations you have searched through our Platform.
Category E: Biometric information
Examples of Personal Information: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Collected: No.
Category F: Internet or other similar network activity
Examples of Personal Information: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Collected: Yes. For example, Travel Information related to accommodations you have searched through our Platform, your interaction with our Platform or marketing campaigns.
Category G: Geolocation data
Examples of Personal Information: Physical location or movements.
Collected: Yes. For example, approximate location derived from IP address; GPS location if you provide your approval through the App’s permission.
Category H: Sensory data
Examples of Personal Information: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information
Examples of Personal Information: Current or past job history or performance evaluations.
Collected: No.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Examples of Personal Information: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Collected: No.
Category K: Inferences drawn from other personal information
Examples of Personal Information: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Category L: Sensitive personal information
Examples of Personal Information: Government-issued identifying numbers, financial account details, genetic data, precise geolocation, race or ethnicity, religious or philosophical beliefs, union membership, mail, email, text messages, biometric data, health data, and sexual orientation or sex life.
Collected: No.
( III ) Categories of Sources of Personal Information
Depending on your interactions with our Service, the Personal Information is collected by us from the following categories of sources:
Directly and indirectly from activity on our Services - for example, we may use cookies, SDKs and similar tracking technologies (as elaborated under Section (6) “Cookies & Tracking Technologies” of the Privacy Policy) to gather some information when you access the Platform or otherwise interact with our Services, marketing communications, etc.
Directly from you - we will collect Personal Information if and when you choose to provide us with information, such as when you contact us, create an Account or when you make a Booking.
Provided by our Suppliers – our Suppliers which you have made a Booking of, or purchased, their Travel Service Offers through our Services or otherwise directed to such Suppliers through our Platform, may share with us certain information regarding your Booking and other reservations you have made with them in the event directed from our Platform.
( IV ) How We Use Personal Information
We may use the Personal Information collected as identified above, for the following purposes: (a) to fulfill or meet the reason you provided the Personal Information; (b) monitor and improve our Services; (c) provide supporting services for our Platform and Services; (d) market and promote our Services; (e) analyze your use of our Services; (f) respond to law enforcement; or (g) otherwise, as detailed under the Privacy Policy (please see Section (4) “Data We Collect & Purpose of Collection and Use”).
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing a notice, as required under the CCPA.
( V ) Disclosures of Personal Information for A Business Purpose
We may disclose Personal Information to a contractor or service provider for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract or as otherwise permitted under the CCPA (including restrict these third parties from selling or sharing your Personal Information).
Please see below the categories of Personal Information we disclose (and have disclosed within the last 12 months) for a business purpose (as defined under the CCPA), the categories of Personal Information shared (corresponding with the table above) and the categories of recipients.
Security
Business purpose: we share Personal Information with third party providers helping to ensure security and integrity of our properties to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes.
Categories of Personal Information shared: Category A; Category B; Category F.
Category of recipient: operational partner, security and fraud prevention providers, operating systems.
Debugging And Fixing Errors
Business purpose: we share Personal Information with third party providers of tools or services used for debugging to identify and repair errors that impair existing intended functionality.
Categories of Personal Information shared: Category A; Category B; Category F.
Category of recipient: analytic providers, operational partner, security and fraud prevention providers, operating systems.
Performing Services on Our Behalf
Business purpose: we share Personal Information with third parties performing services on our behalf or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf, or otherwise enabling certain features of the Services.
Categories of Personal Information shared: Category A; Category B; Category D; Category F; Category G.
Category of recipient: payment processors, affiliated companies, operating systems, customer support, cloud computing and storage vendors, maps feature providers, etc.
Internal Research
Business purpose: we share Personal Information with third parties for the purpose of undertaking internal research for technological development and demonstration.
Categories of Personal Information shared: Category A; Category D; Category F; Category G.
Category of recipient: affiliated companies, developers, operating systems, cloud and hosting providers, SaaS platforms for task management and development, customer support and optimization and analytics tools.
Verification, Quality Maintenance and Improvement
Business purpose: we share Personal Information with third parties for the purpose of undertaking activities to verify or maintain the quality or safety of a service or device that is owned, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned or controlled by us.
Categories of Personal Information shared: Category A; Category B; Category D; Category F; Category G.
Category of recipient: affiliated companies, developers, operating systems, cloud and hosting providers, SaaS platforms for task management and development, customer support and optimization tools.
Booking Fulfillment
Business purpose: we share Personal Information to enable and fulfill your Bookings.
Categories of Personal Information shared: Category A; Category B; Category D; Category F; Category G.
Category of recipient: Suppliers, affiliated companies, payment processors.
For additional details, please see Section (7) “Data Sharing – Categories of Recipients We Share Personal Data With” of the Privacy Policy.
( VI ) Sale or Share of Personal Information
We do not “sell” any information as most people would commonly understand that term – meaning we do not, and will not, disclose your Personal Information in direct exchange for money or other payments.
Under the CCPA the term “sharing” is defined as “communicating orally, in writing, or by electronic or other means, a consumer’s Personal Information” to “a third party for cross-context behavioral advertising, whether or not for money or other valuable consideration”. Due to such definition, our practice of sharing Personal Information (e.g., online identifiers, interactions with our website and location data) with our third-party marketing and analytic partners to advertise our Services, is considered as “sharing” under the CCPA. The Personal Information is “shared” through our use of such third parties’ cookies, pixels or other tracking technology on our Platforms, to enable marketing campaigns, including targeted ads, and to measure these marketing efforts, identify individuals that are interested in our Services, etc.
The categories of Personal Information disclosed to such third parties under this practice considered “sell” or “share” includes Category A; Category D; Category F and Category G.
( VII ) Children
Our Services are not intended for minors (as defined under applicable laws). Accordingly, we do not, knowingly or intentionally, collect Personal Information about children.
( VIII ) Data Retention
Subject to applicable laws, we retain Personal Information for as long as needed to fulfill the purpose for which it was collected, as detailed under this CCPA Notice and the Privacy Policy, where we are permitted or required under applicable laws to retain Personal Information, or, until you exercise your applicable rights (for example, the right to request deletion of Persona Information). We may further extend the retention periods determined according to the criteria described above, as applicable to each category and purpose, as explained under Section (9) “Data Retention” of the Privacy Policy.
( IX ) Your Rights Under the CCPA & How You May Exercise Your Rights
Under the CCPA, California residents may exercise certain rights related to their Personal Information collected and stored by a business.
Below you will find explanation regarding your rights:
The right to know – you have the right to know the categories of Personal Information we collected about you, including the sources from which it is collected, the business or commercial purpose for collecting, selling, or sharing your Personal Information, the categories of third parties with whom we share Personal Information, and the specific pieces of Personal Information we have collected about you.
Deletion rights – you have the right to request us to delete Personal Information that we collected from you, subject to certain exceptions.
Correct inaccurate Personal Information - you have the right to request us to correct inaccurate Personal Information that we maintain about you.
Opt-out of “sharing” or “selling” Personal Information - you have the right to opt-out of the “sharing” of your Personal Information for cross-context behavioral advertising or “selling” Personal Information. As explained above, our practice of advertising our Services through placement of third parties marketing and analytic partners’ cookies and similar tracking technologies, is considered as “sharing” or “selling” Personal Information under the CCPA. You may easily opt-out by using the cookies preference management tool on our Platforms to change your preferences and opt-out of cookies.
Opt-Out of automated decision making –in certain circumstances, you have the right to opt-out of the use of automated decision making in relation to your Personal Information. Note that, we do not use your Personal Information for automated decision making.
Data portability - you have the right to request to be provided with a copy of your Personal Information we retain, including specific pieces of Personal Information, and where applicable, to obtain a copy of the Personal Information you provided to us in a portable format.
Non-discrimination – you have the right not to receive discriminatory treatment by a business for the exercise of your privacy rights conferred by the CCPA. This includes denying consumer goods or services, charging different prices or rates for goods or services, providing a different level or quality of goods or services, etc. Note however that a business is entitled to charge different prices or rates or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to the business by your Personal Information.
To exercise your rights, please contact us at [add email]. Please detail the right/s you wish to exercise and further provide us with sufficient information to identify you and locate your Personal Information. We will reply and fulfill your request within the timeframe set forth under applicable laws.
Notwithstanding the above, you can easily exercise certain rights independently, as detailed under Section (11) “Your Rights and Choices Related to Your Personal Data” of the Privacy Policy.
Authorized Agents
“Authorized agents” on behalf of consumers may submit opt-out requests on a consumer’s behalf. We will accept requests from qualified third parties on behalf of other consumers, subject to the following verification procedures:
When a consumer uses an authorized agent to submit a request to know or a request to delete, a business may require that the consumer do the following: (a) provide the authorized agent signed permission to do so or power of attorney; (b) verify their own identity directly with the business; (c) directly confirm with the business that they provided the authorized agent permission to submit the request.
A business may deny a request from an authorized agent that does not submit proof that they have been authorized by the consumer to act on their behalf.
Direct Marketing Requests:
California Civil Code Section 1798.83 permits you, if you are a California resident, to request certain information regarding the disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send us an email with your request and applicable details to contactus@{hostName} .
Do Not Track Settings:
Cal. Bus. and Prof. Code Section 22575 also requires us to notify you how we deal with the “Do Not Track” settings in your browser. As of the effective date listed above, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to the Do Not Track settings. Do Not Track is a privacy preference you can set in your web browser to indicate that you do not want certain information about your web page visits tracked and collected across websites. For more details, including how to turn on Do Not Track, visit www.donottrack.us.
( X ) Notice of Financial Incentive
We do not offer financial incentives to consumers for providing their Personal Information.
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Email did not arrive? Please check your SPAM folder."}},"standard":{"modal":{"send-reset-link":{"content":"You can reset the password for your {brand} account by providing the email address you registered with."},"header":{"login-or-create":"Login or create account in {brand}","create-password":"Create a password for your new account","enter-password":"Enter your password","send-reset-link":"Reset your password","send-reset-link-confirmed":"Check your email","check-email":"Check your email"},"divider":"or continue with","form":{"email-label":"Email","password-label":"Password","confirm-password-label":"Confirm password","reset-password-button-label":"Forgot your password?","validation":{"password-error-length":"The password need to have {minLength}-{maxLength} characters","password-error-lowercase":"The password need to have at least {number} lowercase letter","password-error-uppercase":"The password need to have at least {number} uppercase letter","password-error-digits":"The password need to have at least {number} digit","password-info":"Your password should have at least:","characters-range":"{minLength}-{maxLength} characters","lowercase":"{number} lowercase letter","uppercase":"{number} uppercase letter","digits":"{number} digit","invalid-credentials":"The email/password combination you entered is wrong.","confirm-password-error":"You need to confirm your new password"}},"send-reset-link-confirmed":{"info":"If you have a {brand} account with the email address you just entered {email}, you should have an email from us with a link for resetting your password.","resend-text":"Email did not arrive? Please check your SPAM folder or ","resend-link-text":"Try resending the email","no-access-text":"You can't get access to your account? "},"notifications":{"successful-login":"You have successfully logged in!","successful-signup":"You have successfully signed up!","successful-reset":"Your password has been successfully changed!","failed-reset":"We couldn't reset your password. Please refresh the page or try again later.","failed-signup":"There was an issue with creating your account. Please refresh the page or try again later.","something-went-wrong":"Something went wrong. Please refresh the page or try again later.","successful-logout":"You are successfully logged out"},"promotions-agreement":"I agree to receive promotions from {brand} and its associated brands. You may withdraw consent and unsubscribe at any time.","signup-perks":{"title":"Sign up today and enjoy:","checkout":"Faster checkout","access":"Seamless access","savings":"Exclusive savings"},"terms":"By creating an account, you agree to our and .","privacy-policy":"Privacy policy","terms-of-use":"Terms of use","recaptcha":"This site is protected by reCAPTCHA and the Google and apply.","google-terms-of-service":"Terms of Service","check-email":{"content":"If you have a {brand} account with the email address you just entered, you should have an email from us with a link for resetting your password.","did-not-arrive":"Email did not arrive?","resend":"Try resending","no-access":"You can't get access to your account?","contact-us":"Contact us"}},"navigation":{"create-account":"Create account","log-in-button":"Log in","forgot-password":"Forgot your password?","send-reset-link":"Send reset link","continue":"Continue","log-in-button-aria-label":"Open log in modal"},"pages":{"reset-password":{"header":"Reset your password"}}},"standard:modal":{"header":{"login-or-create":"Login or create an account in {brand}"}}},"html-metadata":{"title":{"checkout":"{brand}: Review and Pay","confirmation":"{brand}: Your Booking","destinations":"{destination} Hotel Search Results","fallback":"{brand}: {claim}","hotel-details":"{hotel} Details","my-trips":"Your trips","specific-trip-from-my-trips":"Booking: {hotel}","additional-payment":"{brand}: Booking change request"},"brand-name":"Splitty","brand-claim":"Save more on stays"},"request-polling":{"data-loading-errors":{"partially-loaded":"Connection error, only part of the results received","no-response":"Connection error, please try again later"}},"best-price-guarantee":{"main-text":"
\n
\n Price guarantee policy\n
\n
\n
\n If you qualify, in accordance with the terms below and subject to applicable law, {brandName} will refund you in the following manner:\n
\n
\n First, we’ll gift you with one voucher for $50 off your next stay with {brandName} which is a $250 minimum value before taxes and fees. Next, we’ll refund you for the difference in the following way:\n
\n
\n For a refundable booking, we’ll either help you cancel your booking so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed\n
\n
\n For a non-refundable booking we’ll give you the price difference in the form of an additional voucher for 100% of the difference for you to redeem for your future booking on {brandName}.\n
\n
\n
\n
\n Qualification terms\n
\n
\n On-time contact\n
\n
\n You have to contact us within 24 hours of your reservation with all the details of the other deal including a link to the offer on the website and the exact price being quoted. {brandName} does not accept screen screenshots, photos or other images of lower prices provided by customers.\n
\n
\n Comparable deals\n
\n
\n The other deal has to be able being reserved online and still available when we check and has to be an exact match, including for example, the same property, same room/apartment type, same currency, same payment form, same dates, and same room conditions (including the meal plan, cancellation policy, \npackage offer, etc.). In case of packages, the packages have to be the same. In case of inclusive prices, the included items have to be the same. Room prices that include food or beverage items, entertainment items, parking or other bundled items, will be considered as packages, and must be entirely equivalent.\n
\n
\n General-public availability\n
\n
\n The deal is not a special membership rate, loyalty points, frequent stayer rate, rewards programs or special promotion made available through the accommodation provider. Neither deal is for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as AAA and AARP, as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other “reward“ programs.\n
\n
\n No blind reservations\n
\n
\n You didn’t reserve through a website that doesn't reveal which property or accommodation type you’ll be staying at until after you've made a reservation.\n
\n
\n Limit\n
\n
\n There is a limit of two refund requests per customer per calendar month (regardless of the number of accounts used or number of reservations made by the customer).\n
\n
\n Verification\n
\n
\n All claims are subject to verification by {brandName}. {brandName} has to be able to verify all elements of the claim and the required terms of the other deal, at the time the claim is processed and verify that both the room price and the total room cost at the time of verification are lower than those found on the {brandName} website.\n
\n
\n Changes\n
\n
\n {brandName} reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or any of its terms, or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee. Such changes in the Best Price Guarantee will not affect any voucher that has already been issued to you.\n
\n
\n Abuse\n
\n
\n {brandName} reserves the right to revoke any and all benefits of a the Best Price Guarantee (including the right to cancel a previously awarded voucher) if it is found that a customer has attempted to or has violated or circumvented the terms of the Best Price Guarantee, as in effect.\n
\n
\n Availability\n
\n
\n All reservations are subject to availability at the time of reservation and all applicable terms and conditions of such reservation.\n
\n
\n
\n For additional terms relating to the voucher, please read our\n Terms of use, section 9.\n
\n
"},"currencies-v2":{"EUR":"Euro","GBP":"British Pound Sterling","USD":"US Dollar","CAD":"Canadian Dollar","AED":"United Arab Emirates Dirham","AUD":"Australian Dollar","BRL":"Brazilian Real","CHF":"Swiss Franc","CLP":"Chilean Peso","CRC":"Costa Rican Colón","DKK":"Danish Krone","DOP":"Dominican Peso","HKD":"Hong Kong Dollar","HUF":"Hungarian Forint","ILS":"Israeli New Sheqel","INR":"Indian Rupee","JPY":"Japanese Yen","MAD":"Moroccan Dirham","MXN":"Mexican Peso","NOK":"Norwegian Krone","NZD":"New Zealand Dollar","SAR":"Saudi Riyal","SEK":"Swedish Krona","SGD":"Singapore Dollar","TRY":"Turkish Lira","TWD":"New Taiwan Dollar","ZAR":"South African Rand","PLN":"Polish Zloty","ARS":"Argentinian Peso","THB":"Thai Baht","PHP":"Philippine peso","IDR":"Indonesian Rupiah"},"faq":{"menu":{"header":"What kind of help fo you need?","placeholder":"Select topic"},"header":{"description":"Most issues can be resolved online in seconds - no waiting required.","title":"Frequently Asked Questions"},"need-help-banner":{"button":"Go to Customer Support Center","description":"Get quick answers and more with our self-service help features.","title":"Need help? We're here for you!","alt":"Protect Group Logo"},"question-sections":{"hotel-information":{"header":"Hotel Information & Special Requests","questions":{"question0":{"question":"I have a question about the hotel and its facilities. Who should I contact?","answer":"We’re here to help! Contact us if you have any questions about the hotel’s amenities, services, or facilities."},"question1":{"question":"Where can I find the contact details of the hotel?","answer":"You can find the hotel's contact details in your confirmation email, on the page of your booking in the My Trips section, or in the voucher attached to your confirmation email."},"question2":{"question":"Where can I find directions to the hotel?","answer":"You’ll find the hotel’s address and a map link in your confirmation email and on the My Trips booking page. You can use these to get directions easily."},"question3":{"question":"How do I make a special request (e.g., non-smoking room, room with a view)?","answer":"Some hotels offer special room types (like lake view or non-smoking) as separate deals — if available, they’ll appear in your search results. If you don’t see one listed, you can add your request in the “Special Requests” box during booking and we’ll forward it to the hotel."},"question4":{"question":"How do I book an accessible room?","answer":"Some hotels list accessible room types as separate deals. If you don’t see one available, you can write your request in the “Special Requests” box during booking, and we’ll pass it to the hotel. Fulfilling requests is up to the hotel and depends on availability."},"question5":{"question":"What are the standard check-in and check-out times?","answer":"Check-in and check-out times depend on the hotel.\nAs a general guideline, many hotels offer check-in from 2 PM and check-out until 11 AM, but this can vary.\nPlease refer to the Policies section on the hotel page or your confirmation email for the exact times for your booking."},"question6":{"question":"Can I request early check-in or late check-out?","answer":"It’s best to add special requests during the booking process under the “Special Requests” section.\nIf you didn’t do this, you can submit your request via the Contact Us form – we’ll forward it to the hotel.\nPlease note: all requests are subject to availability and may incur additional charges."},"question7":{"question":"Is there a minimum age requirement for booking a hotel room?","answer":"This depends on the country and the hotel’s own policies.\nIn most European countries, the minimum age is 18. In the U.S., many hotels require the primary guest to be at least 21.\nSome hotels may have stricter age requirements, so always check the hotel’s terms and conditions before booking."},"question8":{"question":"What is a resort fee?","answer":"A resort fee is a nightly charge by the hotel for services like pool access, Wi-Fi, or gym use. It’s paid directly to the hotel."},"question9":{"question":"Can I choose the bed type (e.g., twin or double)?","answer":"Bed type preferences can be selected during the booking process if options are available. Otherwise, specify your choice in the \"Special Requests\" box, and we will communicate it to the hotel. Fulfilling requests is up to the hotel and depends on availability."}}},"account-management":{"header":"Account Management","questions":{"question0":{"question":"How can I change my password or personal details?","answer":"Log in, go to My Profile, and update your password, email, or personal info at any time."},"question1":{"question":"How can I erase my personal data or clear my history?","answer":"You can request deletion of your personal data in the My Account section. Alternatively, you may contact our customer support, and we will remove your account data and any saved booking history in accordance with applicable data protection laws."},"question2":{"question":"How do I create an account with {brand}?","answer":"To create an account, click the “Log in” button at the top right corner of our homepage and follow the steps to sign up."},"question3":{"question":"What should I do if I forget my password?","answer":"Just click the “Forgot Password” link on the login page, and we’ll email you instructions to reset it."},"question4":{"question":"Can I make a booking without creating an account?","answer":"Yes, you can complete a booking without creating an account. However, creating one helps you manage your reservations and access support more easily."},"question5":{"question":"Can I unsubscribe from the mailing list?","answer":"Yes – you can unsubscribe from marketing emails at any time.\nGo to your account settings and uncheck the box under “Personal settings,” or email us and we’ll unsubscribe you manually.\n\nNote: You’ll still receive emails related to your bookings, account activity, or other essential service communications. These cannot be unsubscribed from."}}},"payment-and-refunds":{"header":"Payment & Refunds","questions":{"question0":{"question":"I made my reservation less than 24 hours ago. Can I cancel my reservation without paying the cancellation fee?","answer":"We know plans can change quickly. Cancellation fees depend on the deal's cancellation policy, not on how recently you made the reservation.\n\nTo check if and under which conditions your booking is refundable, please review the cancellation terms in your confirmation email."},"question1":{"question":"How long does it take to receive a refund from the moment my reservation has been cancelled?","answer":"Refunds typically appear in your account within 3–10 business days of approval."},"question2":{"question":"My refund hasn’t appeared in my account yet. What should I do?","answer":"If it’s been more than 10 business days, please contact our customer support team so we can check the status for you."},"question3":{"question":"My reservation is non-refundable but there has been a natural disaster in the area. Am I eligible for a refund?","answer":"Please contact us as soon as possible. While non-refundable bookings generally can’t be changed or cancelled, we’ll reach out to the hotel on your behalf to check if an exception is possible."},"question4":{"question":"What if I need to cancel my trip due to unforeseen circumstances like illness or a family emergency?","answer":"We understand that unexpected situations can come up. Please contact us as soon as possible.\nEligibility for cancellation or a refund depends on the conditions stated in your booking confirmation. Assistance with changes, such as new dates for your stay, may be possible – but cannot be guaranteed."},"question5":{"question":"What does “prepaid” booking mean?","answer":"A prepaid booking means that the cost of your stay is paid at the time of booking, rather than later at the hotel. Some prepaid bookings may be advertised as “all-in,” which usually means the total price includes the room and specific services or amenities. However, additional charges—such as city taxes, incidental fees, or optional services—may still be payable directly at the hotel. Please check your booking confirmation for complete details."},"question6":{"question":"What payment methods are accepted?","answer":"Payment methods depend on several factors, including the hotel, your country, currency, and even the device you's using. We do our best to enable payments with major credit cards (Visa, Mastercard, American Express), debit cards, and additional services like Klarna whenever available."},"question7":{"question":"Can I pay with a debit card or alternative payment methods?","answer":"We accept payments via debit cards in most cases. All available payment options for your booking will be displayed on your checkout page."},"question8":{"question":"When do I complete the payment for my booking?","answer":"Most bookings require upfront payment. If pay-at-hotel is available, you’ll see it clearly before booking. Any amount to be paid directly at the hotel will also be shown on the checkout page — both before and after booking."},"question9":{"question":"Are taxes and fees included in the price?","answer":"Yes — all taxes and fees are shown in the price breakdown before you pay."},"question10":{"question":"Are there any hidden fees?","answer":"No — transparency is a priority for us. All mandatory charges are clearly shown during the booking process. Optional extras, like parking or minibar use, may be charged by the hotel directly."},"question11":{"question":"I would like my refund to be issued to a different credit card than the one I originally paid with. Is that possible?","answer":"For security and compliance reasons, refunds are usually processed to the original payment method used at the time of booking. If this payment method is no longer available, please contact our customer support team to discuss possible options."},"question12":{"question":"How can I be assured payment through the {brand} site is secure?","answer":"Your payments are safe with us — we use industry-standard SSL encryption to protect your data and payment details."},"question13":{"question":"Does {brand} offer special discounts (for seniors, airline employees, etc.)?","answer":"No, {brand} does not offer special discounts for such specific groups, as our goal is to provide excellent rates to all travelers."},"question14":{"question":"Do you offer any price guarantees or will the price of my hotel room ever change after I book?","answer":"Yes! If you find a lower price for the same room within 24 hours of booking, we can match it. For full details, including eligibility criteria and terms, please see our Best Price Guarantee page. Terms and conditions apply."},"question15":{"question":"Can I split the payment between two cards?","answer":"No, we currently don’t support split payments. You’ll need to use a single payment method at checkout."}}},"booking-management":{"header":"Booking Management","questions":{"question0":{"question":"Can I modify my booking (change dates, room type, guest name)?","answer":"Only bookings with free cancellation can be modified. If your booking is non-refundable, changes are not possible. For eligible bookings, log in to your account, select your reservation, and follow the steps to modify it. Changes are subject to availability and may incur additional charges."},"question1":{"question":"Can I change my booking instead of cancelling?","answer":"Possibly — depending on hotel policy. Please Contact us and we’ll help you explore options."},"question2":{"question":"Can I add a guest name after the booking is made?","answer":"Yes, if your booking allows changes. Contact us and we’ll help update the guest information."},"question3":{"question":"How do I cancel my booking?","answer":"You can cancel your booking in a few ways: by logging into the Contact Us page and selecting your trip, clicking the cancellation link in your confirmation email, or visiting the My Trips section. If you need help, you can also Contact us."},"question4":{"question":"Where can I view the cancellation policy before payment?","answer":"The cancellation policy is always shown on the checkout page before you complete your booking. You can also view it while choosing your deal, before proceeding to checkout."},"question5":{"question":"What are the different cancellation policies offered through {brand}?","answer":"Each deal shows the cancellation policy before booking. You’ll also find it in your confirmation email and voucher."},"question6":{"question":"How can I be certain that my booking has been cancelled?","answer":"You’ll receive a cancellation confirmation email right after your booking is cancelled."},"question7":{"question":"What if I need to check out earlier than planned?","answer":"Early checkouts are at your own discretion and don't affect eligibility for refunds. Please inform the hotel you are staying at of your early checkout. If you need assistance, please contact our customer service."},"question8":{"question":"What happens if I don’t show up at the hotel?","answer":"We understand that sometimes plans change unexpectedly. If you don’t arrive and haven’t cancelled your booking, the hotel may charge a no-show fee according to their policy."},"question9":{"question":"Can I book a hotel by phone or email?","answer":"No—bookings must be completed on our website or app. This ensures your reservation is processed securely and confirmed immediately."},"question10":{"question":"How do I know if my booking is confirmed?","answer":"You’ll receive a confirmation email with your voucher within 30 minutes of booking. If it doesn’t arrive, check your spam folder or Contact us."},"question11":{"question":"I just called the hotel, and they were unable to confirm my reservation. What does this mean?","answer":"Don’t worry — once you receive a confirmation email with the voucher, your booking is confirmed. The hotel confirmation number will be sent 24 hours before check-in."},"question12":{"question":"When will I receive my hotel confirmation number?","answer":"We’ll send your hotel confirmation number up to 1 day before check-in, once the hotel provides it. If you don’t receive it, don’t worry – your booking is still confirmed. Some hotels do not issue separate confirmation numbers. As long as you have received a confirmation email (and did not cancel the booking later), everything is set."},"question13":{"question":"Is it possible to view my reservation details on the {brand} website?","answer":"Yes. Log in to your account on the My Trips page to see your reservations."},"question14":{"question":"I can’t find my booking number. What should I do?","answer":"If you know your check-in date and the email address used for booking, click “Don’t know your booking number?” on the Contact us page — we’ll resend your booking email automatically. You can also contact us by email or phone if you need help."},"question15":{"question":"Can I receive an invoice for my paid reservation?","answer":"Of course! After the booking is confirmed, you will receive the receipt in your email associated with the booking. However, you can request an invoice. To do so, please contact our customer support."},"question16":{"question":"How can I contact customer support?","answer":"You can reach us 24/7. The phone number will be visible after logging in to Contact Us with the booking number and email address linked to your trip. We strive to respond as quickly as possible. Please note that all phone support is available only in English. For support in other languages, please use our email support.\n\nIf you purchased a VIP package, you’ll also see a dedicated phone number for priority support."},"question17":{"question":"Will I get notified when my booking status changes?","answer":"Yes! We’ll email you right away when your booking is confirmed, cancelled, or updated with new information. Be sure to check your spam folder just in case."},"question18":{"question":"Where can I find my booking voucher?","answer":"Your voucher is attached to the confirmation email and available anytime in the My Trips section of your account."},"question19":{"question":"Do I need to print my booking voucher?","answer":"Most hotels accept digital vouchers shown on your phone. To be on the safe side, prepare a printout."}}},"travel-preferences":{"header":"Travel Preferences & Extras","questions":{"question0":{"question":"How do I find pet-friendly hotels?","answer":"Use the filter option while searching to show only pet-friendly properties."},"question1":{"question":"Can I request an extra bed or crib?","answer":"Yes, subject to availability and possible fees. Please add this in the “Special requests” section during the booking process or Contact us."},"question2":{"question":"Do I need to present identification upon check-in?","answer":"Yes — a valid government-issued ID (or passport for international travelers) is required."},"question3":{"question":"Can I book additional services like airport transfers or tours?","answer":"Some hotels offer extra services. Please check the amenities listed on the hotel's page on our website or ask us."},"question4":{"question":"Can I change the website language or currency?","answer":"Yes, you can change both the language and currency using the menu at the top or bottom of the page."}}},"technical-support":{"header":"Technical & Emergency Support","questions":{"question0":{"question":"I’m experiencing technical issues with the website. What should I do?","answer":"Try refreshing the page or switching browsers. If it continues, <0>contact our support."},"question1":{"question":"How does {brand} handle emergencies or natural disasters?","answer":"In emergencies, we work closely with the hotel to understand the impact on your booking and explore possible solutions. Please Contact us as soon as possible so we can assist you."},"question2":{"question":"Does {brand} have a loyalty or rewards program?","answer":"Not yet — but we always aim to offer the best prices to every customer."},"question3":{"question":"Is there a mobile app I can use to manage my booking?","answer":"While we don’t currently offer a mobile app, our website is fully mobile-optimized and allows you to manage your bookings on the go."}}},"trivago-deals":{"header":"{brand}","questions":{"question0":{"question":"What's the difference between trivago and trivago Deals?","answer":"trivago and trivago DEALS both aim to help you find excellent hotel offers, but they operate differently:\n\ntrivago helps you compare prices, but the respective booking site manages the booking and payment. Therefore, trivago cannot manage or cancel your reservation.\n\ntrivago DEALS is a licensed trivago brand and booking site featuring competitive hotel prices, allowing you to book your deal directly. Bookings on trivago DEALS are operated and managed by trivago DEALS LTD.\n"},"question1":{"question":"Can I use my trivago account to log in to trivago Deals?","answer":"Not at the moment! trivago and trivago DEALS maintain separate accounts, so if you wish to have a trivago DEALS account, you will need to sign up there. You can also book as a guest without creating an account.\n\nBut we hear you! We’re working on making it possible to use your trivago account for trivago DEALS in the future. Stay tuned for updates!"},"question2":{"question":"What's the difference between trivago Deals and trivago member price?","answer":"trivago DEALS and trivago member price work in different ways:\ntrivago DEALS: trivago DEALS is a licensed trivago brand that operates as a booking site. \n\ntrivago member price: Special prices for trivago members! You can find them when you search for hotels on trivago. Just sign in to your trivago account to unlock these deals."},"question3":{"question":"Can I find trivago Deals on trivago?","answer":"Not directly within the trivago search results. trivago Deals is a separate platform with its own website. You can find trivago Deals through other travel search engines like Google Hotels."}}}},"header-text":"Frequently asked questions","more-questions":{"header-text":"Didn't find your answer?","helper-text":"Our support team is here to help.","button-label":"Contact us"}},"account-settings":{"email-subscriptions":{"agreement-description":"I agree to receive promotions from {brand} and its associated brands","title":"Email subscriptions","update-button-label":"Update preferences","update-error-message":"We couldn't save your changes. Please refresh the page or try again later.","update-success-message":"Your changes have been saved!"},"password":{"title":"Password","form":{"confirm-password-label":"Confirm password","new-password-label":"New password","old-password-label":"Old password","update-button-label":"Change password","update-error-message":"We couldn't save your changes. Please refresh the page or try again later.","update-success-message":"Your changes have been saved!","old-password-does-not-match-message":"Old password does not match"}},"user-profile":{"title":"User profile","connected-with-facebook":"Connected with Facebook","connected-with-google":"Connected with Google"},"delete-account":{"title":"Your account","description":"You can delete your account at any time. In doing so all your past records will be deleted and your personal information will be removed from our database.","delete-link-text":"Delete my account","confirmation":{"title":"Delete my account","description":"We're sorry to see you go.\nYou can delete your account if you wish. \nYour account and associated data will be permanently removed. \nIt may take up to 30 days to complete this process.","confirmation-description":"Once you do this, there's no going back and your data can't be restored.\nIf you have any questions or need assistance, please get in touch with our customer support team: \ncontactus@{hostName}.","cancel-button-label":"Cancel","delete-button-label":"Delete my account","confirm-delete-button-label":"Got it, delete my account","delete-error-message":"We couldn't delete your account. Please refresh the page or try again later.","delete-success-message":"You have been logged out.","go-back-button-label":"Go back","contact-us-link-text":"contactus@{hostName}"}},"title":"Account settings"},"mobile-menu":{"header-text":"Menu","explore-section":{"header":"Explore"},"account-section":{"header":"My account","account-settings-button-label":"Account settings","help-and-support-button-label":"Help & support","log-out-button-label":"Log out","personal-details-button-label":"Personal details"},"settings-section":{"header":"Settings"}},"dropdown-menu":{"manage-account-button-label":"Manage account","help-and-support-button-label":"Help & support","log-out-button-label":"Log out","button-aria-label":"Open menu"},"personal-details":{"page-title":"Personal details","page-description":"We'd like to know a bit more about you.","form":{"first-name-label":"First name","last-name-label":"Last name","email-label":"E-mail","phone-label":"Phone number","country-label":"Country","zipcode-label":"Zipcode","update-button-label":"Update personal information","email-description":"Your booking confirmation will be sent to this email.","update-success-message":"Your changes have been saved!","update-failed-message":"We couldn't save your changes. Please refresh the page or try again later."}},"trip":{"booking-number":{"title":"Booking number"},"reservation-details":{"check-in-label":"Check-in","check-out-label":"Check out","number-of-nights-label":"Number of nights","nights-label":"{nights, plural, =1 {# Night} other {# Nights}}","room-label":"Room {room}","room-occupancy":"{adultsCount, plural, =1 {# Adult} other {# Adults}}{childrenCount, plural, =0 {} =1 {, # Child} other {, # Children}}","number-of-rooms-label":"Number of rooms","number-of-rooms":"{rooms, plural, =1 {# Room} other {# Rooms}}","room-label-v2":"Room {room}:","check-dates-warning":"Please double-check your travel dates before booking."},"price-summary":{"pay-at-the-property-header":"Pay at the property","pay-at-the-property-tooltip":"This amount covers local taxes and fees that must be paid directly to the property upon check-in. Payment will be collected in the local currency.","additional-payment-header":"Additional payment","paid-header":"Paid","pay-now-header":"Pay now","summary-header":"Price summary","total-header":"Total","pay-at-the-property-total-subtitle":"Includes all taxes and fees — both paid now and at the property.\nThis is the full amount you’ll pay for your stay.","currency-disclaimer":"Prices shown in {currency}.","currency-badge":"All the prices are in {currency}","additional-payment-total-subtitle":"Your payment confirmation will be sent to the email address associated with your booking.","item-label":{"per-night-per-room-price":"{price} average per night per room","rooms-info":"{rooms, plural, =1 {# room} other {# rooms}} x {nights, plural, =1 {# night} other {# nights}}","taxes-and-fees":"Taxes and fees","taxes-and-fees-tooltip-header":"What are taxes and fees?","taxes-and-fees-tooltip-text":"{brand} pays to vendors (e.g hotels). For more details please read our terms and conditions. We retain our service fees as compensation for processing your booking.","vip-package":"VIP package","tip":"Tip","cancellation-insurance":"Booking protection","credit":{"title":"EVoucher (#{code})","applied":"{price} used","left":"{price} left for your next booking","new-voucher-email":"The new eVoucher will be sent to your email","remove":"Remove applied voucher"}},"converted-price-disclaimer":"You will pay in {paymentCurrency}. This price is converted to show you the approximate cost in {displayCurrency}, based on {exchangeRate} exchange rate. Please be aware that your card issuer might impose a foreign transaction fee.","converted-price-charged-disclaimer":"You paid in {paymentCurrency}. The amount shown in {displayCurrency} is an \napproximate value based on the exchange rate at the time of booking ({exchangeRate}). Your card issuer may have applied a different rate or a foreign transaction fee."}},"occupancy-input":{"modal-title":"Select occupancy","occupancy-button-label":"Travelers","occupancy-rooms-value":"{ rooms, plural, =1 {# room} other {# rooms} }","occupancy-adults-value":"{ adults, plural, =1 {# adult} other {# adults} }","occupancy-children-value":"{ children, plural, =1 {# child} other {# children} }","occupancy-input-button-aria-label":"Open occupancy picker, selected data: {value}","apply-button-label":"Apply ({ rooms, plural, =1 {# room} other {# rooms} })","clear-button-label":"Clear","add-room-button-label":"Add room","room-title":"Room {room}","remove-room-button-label":"Remove","children-controls":{"label":"Children","description":"{minAge}-{maxAge} years old","add-button-label":"add 1 child","remove-button-label":"remove 1 child","age-label":"Child {child}","age-description":"Please select your child's age at the time of check-in.","age-value-label":"{ age, plural, =0 {<1 year old} =1 {1 year} other {# years} }"},"adults-controls":{"label":"Adults","description":"Age {maxAge} or above","add-button-label":"add 1 adult","remove-button-label":"remove 1 adult"}},"additional-payment":{"header-text":"Booking change request","requested-change":{"title":"Requested change","explanation-text":"A payment of {amount}, that will be used for:"},"booking-details":{"board-type-label":"Board type","hotel-name-label":"Hotel","room-type-label":"Room type","title":"Current booking details"},"guest-details":{"title":"Guest details","first-name-label":"First name","last-name-label":"Last name"},"payment-details":{"title":"Payment details","helper-text":"Please fill in the details of the owner of the credit card.","pay-button-label":"Pay {price}","cardholder-name-label":"Cardholder name","cardholder-name-placeholder":"e.g. Adam Smith","zip-code-label":"Zip code","zip-code-placeholder":"12345","cpf-label":"CPF","cpf-placeholder":"000.000.000-00","cpf-helper-text":"Mandatory for payments in Brazil"},"change-reason":{"date-changed":"Date change","additional-bed":"Additional bed","additional-guest":"Additional guest","room-type-changed":"Room type change","board-type-changed":"Board type change","hotel-changed":"Hotel change","other":"Other","deposit-second-payment":"Deposit second payment","deposit-payment-update":"Deposit payment update"},"payment-error":{"title":"Payment failed","text":"We encountered an issue with your recent payment attempt. Please resubmit your payment details to complete the transaction."},"completed":{"title":"We’ve received your payment","helper-text":"We're updating your reservation with the hotel. As soon as it’s confirmed, we’ll send an update and payment confirmation to the email address associated with your booking.","redirect-button":"Got it"},"in-process":{"title":"We're processing your payment","helper-text":"We will update you while this will be done. Until then, we won't do anything with your booking. If you have any questions, feel free to contact us.","refresh-button":"Refresh"},"payment-overlay":{"receiving-payment-text":"Processing your payment","additional-request-text":"Submitting your request to the hotel","confirmation-duration-text":"This may take up to 60 seconds.","dont-close-tab-text":"Please, don’t close the tab."}},"deal":{"board-code":{"all-inclusive":"All inclusive","bed-and-breakfast":"Breakfast included","full-board":"Full board","half-board":"Half board","room-only":"Room only"},"lowest-price":"Our lowest price!","your-choice":"Your choice","seen-google":"As seen on Google"},"form":{"unsaved-data":{"message":"Changes you made may not be saved."},"generic-loader-text":"Working our magic..."},"date-picker":{"header":"Select your date"},"date-range-picker":{"header":"Select your dates","shortcuts":{"tonight":"Tonight","tomorrow":"Tomorrow","next-weekend":"Next weekend"},"field":{"check-in":"Check in","check-out":"Check out","check-in-placeholder":"Select","check-out-placeholder":"Select","aria-label-with-dates":"Change dates","aria-label-no-dates":"Select dates"},"actions":{"clear":"Clear","accept":"{ nights, plural, =0 {Apply} =1 {Apply (# night)} other {Apply (# nights)} }"}},"search":{"destination-label":"What’s your next destination?","destination-placeholder":"Location, landmark or property","search-button-label":"Search","update-button-label":"Update","search-button-tooltip":"Click \"{buttonLabel}\" to see updated results","select-dates-tooltip":"Please select dates to view prices","select-dates-placeholder":"Select dates","submit-button-label":"Submit"},"common-home":{"find-perfect-hotel":{"check-price-button-label":"Check price"}},"version-checker":{"header":"A new version is available!","content":"We're constantly working to improve your booking experience, and great news – the new version of our website is now available!","refresh-button":"Refresh to update"},"application-crashed":{"title":"Oops! Something went wrong.","description":"Try refreshing the page, and if that doesn't work, rest assured we're working behind the scenes to fix it!","buttonText":"Refresh the page"},"payment-provider":{"payment-method-types":{"card":"Card","klarna":"Klarna"}},"call-center-banners":{"support":{"title":{"default":"Call for deals & advice!"},"button":"Call us"},"sales":{"title":{"trivago":"Need help booking? Call us!","skyscanner":"Need help booking? Call us!","tripadvisor":"Need help booking? Call us!","default":"Call for special discounts"},"modal":{"description":"Get the best rates tailored to your trip. Our agents are here to help - contact us for exclusive savings!","button":"Call {phone}"}}},"gallery":{"next-image":"Next image","previous-image":"Previous image","full-screen-info":{"images-are-displayed":"The images displayed on {brand} are provided by and proprietary to third parties.","source":"Source:"}},"partners":{"as-seen-partner":"As seen on {partnerName}"},"localization-modal":{"title":"Select language and currency","language-label":"Language","currency-label":"Currency","apply-button-label":"Apply","notifications":{"get-translations-error":"There was a problem with changing language"}},"my-trip-list-element":{"booking-number-label":"Booking number:","booking-number-tooltip":"This is your booking number with us. Share it when contacting Customer Support so we can quickly locate your trip.","confirmation-number-label":"Hotel confirmation:","confirmation-number-tooltip":"This is the hotel's confirmation number. 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