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Zendesk AI for government

A smarter AI solution for government

Zendesk AI enables local, regional or national governments to deliver better service to citizens, faster. Automate routine enquiries, reduce case backlogs and empower your staff – all whilst meeting compliance requirements.

Two people smiling outdoors while checking a phone, with on-screen prompts about licence renewal and booking an appointment.

HOW ZENDESK AI WORKS

Smarter service for public good

Automate high-volume requests

Use AI agents to handle common questions like permit statuses, benefit eligibility or appointment scheduling.

Support frontline 
workers

Equip public service staff with copilots that pull the latest case files, policy details and next-step suggestions in real time.

Operate more 
efficiently

Reduce staff workload and improve turnaround times across departments like DVLA, local government and social services.

AI agents

Automate services without sacrificing care

Handle 80%+ of citizens’ enquiries automatically while ensuring escalations quickly reach the right departments.

AI chat helping a customer renew a driving licence, showing available appointment times to choose from.

AI Copilot

Help your staff help more people

Copilots trained on public service procedures improve the speed, consistency and empathy of every government interaction.

Customer support chat showing a request to rebook an appointment, with AI copilot suggesting a reply for approval.

Testimonials

FC
“Zendesk Support lives up to its promise. It’s that simple: it does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision makers.”

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology for the FC

Read customer story

EMPLOYEE SERVICES IN GOVERNMENT

Enhance internal service delivery

Automate repetitive HR, IT and service desk requests across departments to reduce bottlenecks. Copilot provides staff with immediate access to guidelines, forms and internal updates.

AI chat answering a question about commuter benefits, linking to a guide article with a button to view details.

CUSTOMER COMPLIANCE

Comply and protect

Focus on strengthening customer service with our ISO-compliant cloud solution. For the next level of data privacy and security, we offer Advanced Data Privacy and Protection.

AI chat assisting a customer with returning an order, showing linked order details and items eligible for return.

Try Zendesk today