Receiving an Airbnb.org emergency stay request

Receiving an Airbnb.org emergency stay request means you have a chance to make a meaningful difference in someone’s life. You may be helping someone who has just been affected by a hurricane or a refugee who is escaping war.

How Airbnb.org emergency stays work

• When you receive a request to book, you’ll have an opportunity to offer a discount for Airbnb.org stays
• When hosting for free or at a discount through Airbnb.org, you review each request before accepting, and declining a request won’t affect your Superhost status
• Airbnb waives host and guest service fees for all Airbnb.org stays
• Airbnb.org or its partner checks guests' eligibility
• Airbnb.org's partners may send requests on behalf of their clients
• Stays can vary in length from a few days to a few weeks

How Airbnb.org emergency stays are booked

Airbnb.org and its nonprofit partners may fund guest stays either by booking on their behalf (third-party booking) or by providing Airbnb.org credit directly to a guest who can then request to book any listing on Airbnb.

• To receive Airbnb.org credit, these guests must apply through a nonprofit partner or referral entity and meet the criteria specific to the incident affecting them
• Airbnb.org’s partners or referral entities will determine the eligibility of these individuals

Guests may book stays with hosts who have signed up to offer Airbnb.org emergency stays on Airbnb. Hosts receive their payments based on the rates they set, and they have the option to offer free or discounted stays.

Free and discounted stays help Airbnb.org stretch funds further for guests traveling due to large-scale crises. You can join the community of over 100,000 hosts using their places for good.

Receive enhanced host support

With an Airbnb.org stay, you’re still protected by AirCover and can do everything you normally would and more like:

• Accept or decline the request
• Offer a discount for Airbnb.org guests
• Message your guests
• Access Airbnb’s 24/7 Community Support, with a specialized team to answer questions about Airbnb.org bookings

Plus, you can contact us with specific questions or concerns. If a nonprofit books a stay on behalf of an Airbnb.org guest, a case manager from that nonprofit may be able to answer questions and provide you with helpful resources.

Welcoming your Airbnb.org guests

Your Airbnb.org guests want the same amenities you’d offer any Airbnb guest, like fresh sheets and clean spaces where they can rest. They may have additional questions about parking, accessibility, or favorite nearby shops for food and essentials. Use the Airbnb message thread to learn more about your guests before they arrive.

Here’s a fantastic step-by-step guide with ideas for making your Airbnb.org guests feel welcomed.