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merged 2 commits into from
Apr 17, 2025
Merged

feat: add supported features guide for all channels #536

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9a6f7b4
chore: add supported features
muhsin-k Apr 17, 2025
09d5102
Update supported-features.md
muhsin-k Apr 17, 2025
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33 changes: 16 additions & 17 deletions config/sidebar/selfhosted.js
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Original file line number Diff line number Diff line change
Expand Up @@ -13,7 +13,7 @@ module.exports = [
"self-hosted/deployment/architecture",
"self-hosted/deployment/requirements",
{
"Linux": [
Linux: [
"self-hosted/deployment/linux-vm",
"self-hosted/deployment/docker",
],
Expand All @@ -28,7 +28,7 @@ module.exports = [
type: "category",
items: [
{
"AWS": [
AWS: [
"self-hosted/deployment/aws",
"self-hosted/deployment/aws-marketplace",
],
Expand Down Expand Up @@ -57,20 +57,20 @@ module.exports = [
items: [
"self-hosted/configuration/environment-variables",
{
"Performance": [
Performance: [
"self-hosted/deployment/performance/optimizing-configurations",
"self-hosted/deployment/performance/cloudfront-cdn",
]
],
},
{
"Monitoring": [
Monitoring: [
"self-hosted/monitoring/super-admin-sidekiq",
"self-hosted/monitoring/apm-and-error-monitoring",
"self-hosted/monitoring/rate-limiting",
],
},
{
"Storage": [
Storage: [
"self-hosted/deployment/storage/supported-providers",
"self-hosted/deployment/storage/s3-bucket",
"self-hosted/deployment/storage/gcs-bucket",
Expand All @@ -86,11 +86,8 @@ module.exports = [
],
},
{
"Help Center": [
"self-hosted/configuration/help-center",
],
"Help Center": ["self-hosted/configuration/help-center"],
},

],
},
{
Expand All @@ -103,18 +100,14 @@ module.exports = [
"self-hosted/configuration/features/integrations/instagram-via-instagram-business-login",
"self-hosted/configuration/features/integrations/slack-integration-setup",
"self-hosted/configuration/features/integrations/linear-integration-setup",
"self-hosted/configuration/features/integrations/shopify-integration-setup"

"self-hosted/configuration/features/integrations/shopify-integration-setup",
],
},
{
collapsible: true,
label: "Maintenance",
type: "category",
items: [
"self-hosted/deployment/upgrade",
"self-hosted/deployment/backup",
],
items: ["self-hosted/deployment/upgrade", "self-hosted/deployment/backup"],
},
{
type: "category",
Expand All @@ -130,6 +123,12 @@ module.exports = [
{
type: "category",
label: "Others",
items: ["self-hosted/telemetry", "self-hosted/enterprise-edition", "self-hosted/restricted-instances", "self-hosted/faq"],
items: [
"self-hosted/telemetry",
"self-hosted/enterprise-edition",
"self-hosted/supported-features",
"self-hosted/restricted-instances",
"self-hosted/faq",
],
},
];
1 change: 1 addition & 0 deletions docs/self-hosted.md
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Expand Up @@ -87,5 +87,6 @@ This guide will help you to install and setup a production ready Chatwoot.

- [Telemetry](/docs/self-hosted/telemetry)
- [Enterprise Edition](/docs/self-hosted/enterprise-edition)
- [Supported features](/docs/self-hosted/supported-features)
- [Restricted Instances](/docs/self-hosted/restricted-instances)
- [FAQ](/docs/self-hosted/faq)
166 changes: 166 additions & 0 deletions docs/self-hosted/supported-features.md
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@@ -0,0 +1,166 @@
---
sidebar_label: "Supported features"
title: "Supported features on channels"
---

### Supported message type

<div class="table table-striped">

| Channel | Incoming/Outgoing message | Activity message |
| --------- | ------------------------- | ---------------- |
| Website | Yes | Yes |
| Facebook | Yes | Yes |
| Instagram | Yes | Yes |
| SMS | Yes | Yes |
| Whatsapp | Yes | Yes |
| Email | Yes | Yes |
| Telegram | Yes | Yes |
| Line | Yes | Yes |
| API | Yes | Yes |

</div>

### Maximum message size (number of characters)

<div class="table table-striped">

| Channel | Maximum message size |
| ------------------ | -------------------- |
| Website | 10,000 |
| Facebook | 2000 |
| Instagram | 1000 |
| Twilio SMS | 320 |
| Twilio WhatsApp | 1600 |
| Whatsapp Cloud | 4096 |
| 360Dialog WhatsApp | 1600 |
| Bandwidth SMS | 160 |
| Email | 25,000 |
| Telegram | 4096 |
| Line | 2000 |
| API | 10,000 |

</div>

### Outbound conversation restriction

<div class="table table-striped">

| Channel | Restriction |
| --------- | --------------------------------------------------------------------------------------------------------------- |
| Website | You can create outbound conversations to verified contacts |
| Facebook | Cannot create outbound conversations. First message should be from the contact |
| Instagram | Cannot create outbound conversations. First message should be from the contact |
| SMS | No restriction |
| Whatsapp | Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message |
| Email | No restriction |
| Telegram | Cannot create outbound conversations. First message should be from the contact |
| Line | Cannot create outbound conversations. First message should be from the contact |
| API | No restriction |

</div>

### Outgoing message restriction

<div class="table table-striped">

| Channel | Restriction |
| --------- | --------------------------------------------------------------------------------------------------------------- |
| Website | No restriction |
| Facebook | Cannot send promotional messages 24 hours after the last incoming message (7 days if Human agent enabled) |
| Instagram | Cannot send promotional messages 24 hours after the last incoming message (7 days if Human agent enabled) |
| Whatsapp | Cannot send any message other than Whatsapp approved template messages 24 hours after the last incoming message |
| SMS | No restriction |
| Email | No restriction |
| Telegram | No restriction |
| Line | No restriction |
| API | Custom time depends on Agent reply time window |

</div>

### Outgoing message delivery status

<div class="table table-striped">

| Channel | Sent status | Read status | Delivered status | Failed status |
| ------------------ | ----------- | ------------- | ---------------- | ------------- |
| Website | Yes | Yes | Yes | Yes |
| API | Yes | Yes | Yes | Yes |
| Official WhatsApp | Yes | Yes | Yes | Yes |
| Twilio WhatsApp | Yes | Yes | Yes | Yes |
| 360Dialog WhatsApp | Yes | Yes | Yes | Yes |
| Twilio SMS | Yes | Yes | Not supported | Yes |
| Bandwidth SMS | Yes | Yes | Not supported | Yes |
| Facebook | Yes | Yes | Yes | Yes |
| Instagram | Yes | Not supported | Yes | Yes |
| Line | Yes | Not supported | Not supported | Yes |
| Telegram | Yes | Not supported | Not supported | Yes |
| Email | Yes | Not supported | Not supported | Not supported |

</div>

### Reply to message

<div class="table table-striped">

| Channel | Reply to incoming message | Reply to outgoing message |
| --------------- | ------------------------- | ------------------------- |
| Website | Yes | Yes |
| Facebook | Yes | No |
| Instagram | Yes | No |
| SMS | No | No |
| Whatsapp Cloud | Yes | Yes |
| Twilio WhatsApp | No | No |
| Email | No | No |
| Telegram | Yes | Yes |
| Line | No | No |
| API | Yes | Yes |

</div>

### Outgoing attachments supported file types

> Note: The default maximum file size limit is 40MB.

<div class="table table-striped">

| Channel | Audio | Image | Video | Document |
| --------------- | ------------------------- | -------------------- | ------------------------------ | ------------- |
| Website | All | All | All | All |
| Instagram | aac, m4a, wav, mp4 (25mb) | png, jpeg, gif (8mb) | mp4, ogg, avi, mov, web (25mb) | Not supported |
| Facebook | All | All | All | All |
| WhatsApp Cloud | All | All | All | All |
| WhatsApp Twilio | mpeg, opus, ogg, amr(5mb) | png, jpeg (5mb) | mp4 (5mb) | pdf (5mb) |
| Email | All | All | All | All |
| Telegram | All | All | All | All |
| Line | Not supported | png, jpeg | mp4 | Not supported |
| API | All | All | All | All |

> "All" means the channel supports all standard file types listed below:

**Standard File Types**

- **Video:** `ogg`, `mp4`, `mov`, `webm`, `quicktime`, `avi`
- **Audio:** `mpeg`, `opus`, `ogg`, `amr`, `aac`, `m4a`, `wav`
- **Image:** `png`, `jpeg`, `gif`, `bmp`, `webp`
- **Document:** `pdf`, `doc`, `docx`, `xls`, `xlsx`, `ppt`, `pptx`, `zip`, `7z`, `rar`, `tar`, `xml`, `csv`, `json`, `rtf`, `txt`, `plain`, `.3gpp`, `x-7z-compressed`, `vnd.rar`, `x-tar`, `msword`

</div>

### Available features

<div class="table table-striped">

| Channel | Channel greeting | Attachments | Agent Auto assignment | Slack |
| --------- | ---------------- | ----------- | --------------------- | ----- |
| Website | Yes | Yes | Yes | Yes |
| Facebook | Yes | Yes | Yes | Yes |
| Instagram | Yes | Yes | Yes | Yes |
| SMS | Yes | No | Yes | Yes |
| Whatsapp | Yes | Yes | Yes | Yes |
| Email | Yes | Yes | Yes | Yes |
| Telegram | Yes | Yes | Yes | Yes |
| Line | Yes | No | Yes | Yes |
| API | Yes | Yes | Yes | Yes |

</div>