There is some information that is helpful for almost all troubleshooting.

• Logs
  • If you have a complete log, or anything beyond a basic crash dump, please send it.
  • This can be from Android Studio Logcat or any other source.
• Files
  • What were you trying to print? Image or PDF?
  • How were you trying to print it?
  • Where on the device was the document located?
  • Please send a sample document.
• Sample code - If you have a small app that reproduces the problem, please send it.
• Screenshots - If there is any message or output associated with the crash.

When you experience a crash, there are certain items you can send to us that will help us diagnose and fix the problem.

• Crash dump - Any stack trace output
  • From Crashlytics
  • From your app

• PDF documents can experience scaling issues
  • PDF formatted for North American Letter output to A4 size media.
  • Some print plugins perform "Fit to Page" scaling with no method provided to disable it.
  • Some printers enforce minimum margin size.
• What was the expected output from the print?
  • How does this differ from the actual output?