Service desk software is a platform designed to support and manage customer service operations by providing a centralized location for handling incidents, requests, and issues. These tools allow businesses to manage customer support tickets, track the resolution process, and ensure timely responses. Service desk software typically includes features such as ticket management, automated workflows, knowledge base integration, reporting, and analytics. It helps teams efficiently handle incoming requests, resolve problems, and improve customer satisfaction. By streamlining communication between support teams and customers, service desk software improves the overall efficiency of service delivery and helps organizations maintain service-level agreements (SLAs). Compare and read user reviews of the best Service Desk software currently available using the table below. This list is updated regularly.
Serviceaide
SysAid Technologies
Vivantio
mIT solutions
TECLIB
Vision Helpdesk
GoTo
Freshworks
Canfigure
HappyFox
Combodo
WixAnswers.com
Aisera
Vector Networks
SolarWinds
Cayzu
ConSol Consulting & Solutions Software GmbH
Halo Service Solutions
ManageEngine