Best Workforce Management Software

Assembled's Workforce Management prepares you for anything with precise forecasting, automated scheduling, and robust real-time insights. Whether managing in-house, AI, or BPO agents, coverage adapts to your needs. Advanced models understand your unique patterns and account for both human and AI capacity. Staff live and async channels precisely with granular forecasting for all work types. Automated scheduling orchestrates human and AI agents seamlessly with flexible templates, built-in compliance, and agent flexibility through pre-approved guardrails. Actionable real-time insights monitor performance with customizable alerts, dashboards to slice and dice data, and drag-and-drop fixes for instant staffing adjustments. Maximize BPO outcomes with shared headcount planning, real-time syncing, and automated invoice validation. Delivers 90% less time scheduling, 50% less time forecasting, and seamless integration with your full tech stack.

ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team.  Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.

NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire custom

Truein Face Attendance is a cloud-based touchless attendance system. It runs on any Android or iOS device and doesn't require complicated hardware. Truein is an apt attendance solution for employees, contractual and distributed workforce. Truein is a leading software in face recognition based attendance. It is trusted by over 200 enterprises. Key highlights: - Touchless Face recognition based attendance - Admin app - real-time attendance reports, anywhere anytime - 50+ automated policies designed to boost workforce productivity - Integration with HR & payroll. Seamless API based. - No complicated Hardware (runs on any Android/iOS device) - Offline mode - Geo fenced self attendance - Covid-19 safety features: Identifies person with mask on, self declaration.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

Time and Attendance management mobile app with Face Recognition & Geo Fencing Easy to use cloud based Time and Attendance management mobile app with Face Recognition & Geo Fencing technology. Simplify payroll and reporting. Advantages of inOut: Compliance Management Manage compliance of employees to office timings and rules without manual intervention. Get real-time alerts and analytics on location. Automation Reduce time & effort of manual leave, Time and Attendance tracking and improve productivity Real-time Live Dashboard & Report Get Leave, Time & Attendance data in simple Dashboard, Reports and Alerts. Employee Health & Safety Improve Health & Safety of employees through a Zero Contact Solution

The Orion Voice Platform is an enterprise voice services solution that makes teams more efficient and productive. Orion provides real-time communication and voice-activated business automation via smartphones and other devices your team is already using, over unlimited distances, on any carrier or Wi-Fi network. Teams of any size can use the Orion platform with an Orion subscription. With Orion, use your voice to unlock superpowers like: Language translation Indoor positioning services Automated emergency alerts Automated standard operating procedures and compliance processes Business software integrations

TelescopeAI is a unified platform designed to support the digital transformations of adaptive enterprises. It provides an AI-enabled intelligence layer atop any existing system of record, automating data integration and allowing for the effective management of an organization's people, the projects they’re working on, and their overall productivity. The platform offers customizable applications and dashboards, enabling users to interact with key performance indicators and information most relevant to their roles or digital transformation projects. TelescopeAI specializes in various solutions, including IT operations, vendor management, workforce management, industry-specific operations, IoT and device management, and custom implementations. Its features encompass AI and predictive analytics, platform integration, data harmonization, and a services framework, all aimed at delivering predictable outcomes and facilitating informed business decisions amidst digital disruption.

WorkLLama makes it easy to engage the people already in your database and perpetually attract qualified candidates into your talent pipeline. How much WorkLLama increases the number of candidates in the talent community via referrals. Personalize engagement with our AI conversational bot without losing time — or that personal touch. Extend your direct sourcing channels 10x with social referral management. WorkLLama helps you deeply understand your talent pool and keep your employer brand top-of-mind with purposeful & friction-free candidate engagement. WorkLLama helps you retain experienced and high-performing employees while making sure you have the data to make well-informed workforce decisions. Know worker availability, career goals & income objectives with profiles that are easy to search, update and maintain.

FortressIQ enables enterprises to decode work, transform experiences, and enhance workflows with the industry’s most advanced process intelligence platform. Using innovative computer vision and artificial intelligence, FortressIQ delivers unprecedented process insights, extremely fast, and with detail and accuracy unattainable with traditional methods. The platform autonomously acquires process data at scale even as processes extend across systems, empowering enterprises to understand, monitor, and improve operations, employee and customer experiences, and every business process. FortressIQ was founded in 2017, and is backed by Lightspeed Venture Partners, Boldstart Ventures, Comcast Ventures, Eniac Ventures, M12 and Tiger Global. Pinpoint inefficiencies and process variations continuously and automatically to reveal optimal process paths and reduce time to automation.

Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.