Refund policy

Returns:

What should I do to return an order?

• Fill out the return form by clicking here.
• Reason for return: Please indicate whether it is a withdrawal or the item is damaged.
• You have 30 calendar days from receipt of the item to request a return.
• Items must be returned unused and in their original packaging.
• If your order included a gift, it must also be returned.

When will I receive my refund?

• The refund will be processed once the item is picked up by the carrier or dropped off at the return location.
• Refunds will be issued to the original payment method.

*Important note:

At Anekke, exchanges are not possible. If you would like a different item, please return the original and place a new order.

Return of textile products (clothing) and shoes:

Please ensure that clothing and shoes have not been worn.

Items with signs of use (e.g. perfume, wear, stains) will not be accepted and will be returned to you – the return shipping cost will be deducted from the refund amount.

You may try on the items as you would in a store – but please do not wear them for daily use.

To receive a full refund, the item must be unworn, in its original packaging, and with all tags attached. Shoes must be returned in the original shoebox.