Decanted Bewertungen 135

TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Easy to order great prices fast delivery. We'll packaged. Also iv ordered samples from other places the bottles and atomizer spray are a lot better from decanted they give a good powerful spray with a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

There is a wide range to choose from. Good quality. A great opportunity to try perfumes before buying a full-size bottle.

Bewertet mit 5 von 5 Sternen

Ordered 5 samples, Black Opium, Alien, Libre, Good Girl & Born in Roma, ordered Wednesday and arrived on Monday in little glass decanters, saves me having to go to a store to test and can wear multipl... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I purchased 5 x 3ml samples simply as a way of trying out some potentials a few times before committing significant spend to any favourite. With 3ml you get more than enough opportunity to make a go... Mehr ansehen

Wir überprüfen Bewertungen

Unternehmensdetails

  1. Parfümerie

Vom Unternehmen geschrieben

The UK's fastest growing premium fragrance sample service - we believe finding your perfect fragrance should be exciting, affordable, and risk-free. That’s why we offer 100% authentic designer and niche fragrance samples, aftershave testers, and perfume decants — discover your next signature scent or stock up on your favourites for less with Decanted.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

135 Bewertungen

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Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Not happy with the smell it smells like…

Not happy with the smell it smells like it’s gone off not happy

2. Februar 2026
Decanted-Logo

Antwort von Decanted

Hi Kathleen, Thanks for your review. Since it’s ended in a 1-star rating, it feels necessary to spell out what actually happened here.

You first contacted us last Wednesday to say your order had been “delivered” and that you were very disappointed you hadn’t received it. When we checked the tracking, the parcel wasn’t even out for delivery yet, which we explained. You then replied to say you’d mixed it up with another delivery entirely.

You later emailed again to say the LV Sun Song sample smelled “off” and requested a refund. That sample was decanted directly from the bottle, so there was nothing wrong with it, seems like it simply wasn't a scent that you liked, which is exactly why I started Decanted - for our customers to test out fragrances before committing to often expensive full-sized bottles.

As clearly stated, we don’t refund used items. Once a product has been opened and used, it can’t be returned or resold for hygiene reasons.

Given that the delivery issue was a mix-up on your end and the refund request is based purely on personal preference rather than a faulty product, we don’t believe a 1-star review is justified - though we do appreciate the opportunity to publicly clarify the facts. ~Brad

Bewertet mit 5 von 5 Sternen

Good customer service first parcel was…

Good customer service first parcel was lost but another was dispatched, comes well packed and labelled

30. Jänner 2026
Decanted-Logo

Antwort von Decanted

Thanks for the review Ibrahim and of course we apologise for the first one going missing. Thanks for raising it with us so we could resolve. Look forward to seeing you back for your next one! ~Brad

Bewertet mit 5 von 5 Sternen

Easy to order great prices fast…

Easy to order great prices fast delivery. We'll packaged. Also iv ordered samples from other places the bottles and atomizer spray are a lot better from decanted they give a good powerful spray with a couple sprays. Will definitely order again thanks andy

26. Jänner 2026
Bewertet mit 4 von 5 Sternen

Loved it.

Easy to order online... Arrived on time..
Bought as a sample for the Girlfriend....and she loved the smell..
Will be ordering a bigger size I'm sure

27. Dezember 2025
Bewertet mit 5 von 5 Sternen

Great Genuine Scents!

Great scents - they seem absolutely authentic (I've compared them in a blind test against my originals).

Fast service and very well packaged. I'll definitely be returning!

30. Dezember 2025
Bewertet mit 1 von 5 Sternen

I never received my purchase

I never received my purchase
And I paid

27. Dezember 2025
Decanted-Logo

Antwort von Decanted

Hi Marc, to find this review here is quite disappointing - but I don't mind, as we get a chance to publicly respond too.

You placed two separate orders on the 23rd December, they were both dispatched Monday 29th December, as we were closed 24th, 25th, 26th, 27th & 28th December.

The first one was delivered successfully by Royal Mail to your designated 'Safeplace' on the 31st December and the second one appears to still be 'In Transit' according to the tracking information, which you could have checked yourself - this is all found in the order dispatch email and on our website under your order status page.

The other parcel was delayed over the New Year period and is currently at your local mail centre, with delivery expected probably tomorrow. While we apologise on behalf of Royal Mail for the delay, this is entirely outside of our control. The tracking information clearly shows this status, and had you checked it, the location and progress of the parcel would have been immediately apparent.

~Brad

Bewertet mit 5 von 5 Sternen

Very good but is it real.

Smells good but as I have never smelt Creed before I dont know if its real or not

27. Dezember 2025
Decanted-Logo

Antwort von Decanted

Hi Dave, thank you for your order and this 5-star review, really means a lot. We decant straight from the genuine retail bottle so you can be assured what you see is what you get. Look forward to seeing your next order again soon! ~Brad

Bewertet mit 5 von 5 Sternen

Great product

Great product, delivery quick

Have used many times

And will use again.

27. Dezember 2025
Decanted-Logo

Antwort von Decanted

Thanks Rod! Always a pleasure. ~Brad

Bewertet mit 1 von 5 Sternen

I sprayed it on and smell lasted 10 min…

I sprayed it on and smell lasted 10 min .so why would i spend £200 on something that lasts that long

27. Dezember 2025
Decanted-Logo

Antwort von Decanted

Hi Adrian, many thanks for your review - it appears you are intending on writing a review for a specific fragrance, which is great, but our Trustpilot profile is for our service/business overall.

It sounds like we've done our job though, spending £200 on a fragrance that you don't like - that's why fragrance decants can be essential in deciding your next signature scent instead of an expensive blind-buy! ~Brad

Bewertet mit 5 von 5 Sternen

Excellent customer service, highly recommended

Excellent customer service from start to finish. Selection and ordering process very easy to navigate, prompt despatch and delivery, product exactly as described and at a fair price. Will use again and highly recommend to others.

30. Dezember 2025
Bewertung ohne vorherige Einladung
Decanted-Logo

Antwort von Decanted

Thank you very much for the kind feedback, it’s really appreciated. We’re glad you had a smooth experience from ordering through to delivery, and we look forward to serving you again soon. ~Brad

Bewertet mit 1 von 5 Sternen

The spray bottle is not working.

It arrived today, everything well packaged, however the sprayer doesn't work, the spray is terrible, you press and press and the perfume doesn't come out, you have to use it like a 1950s cologne. Terrible, first and last purchase.

17. Dezember 2025
Bewertung ohne vorherige Einladung
Decanted-Logo

Antwort von Decanted

Hi Rod, sorry to hear the sprayer on your sample wasn’t working as intended.

What’s interesting is that this Trustpilot review is the first time we’ve been made aware of the issue. No email, no message - just a 1-star review, despite everything else arriving well packaged and as expected.

Had you actually contacted us first, we’d have immediately sent a replacement sprayer. That would have taken you considerably less time than writing a public review. Believe it or not - I'm actually really into no-nonsense, old-fashioned customer service where yes, I accept that things sometimes go wrong, and look to put them right, so everyone's happy.

For clarity, we decant thousands of samples each month. Once filled, bottles are sealed and packed - we don’t test sprayers beforehand, as doing so would make the sample appear used on arrival. On the rare occasion an atomiser is faulty, we simply replace it when a customer lets us know.

If you do decide you’d like the issue resolved rather than documented, we’re still more than happy to help.

~ Brad

Bewertet mit 5 von 5 Sternen

I’ve bought off them twice now

I’ve bought off them twice now! Fantastic service. Great products, fair price. Good delivery and nice packaging

4. Dezember 2025
Bewertung ohne vorherige Einladung
Decanted-Logo

Antwort von Decanted

Thank you for coming back to us, we really appreciate the continued support. Glad to hear you’re happy with the service, products, and packaging. ~Brad

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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