Ordering through Blindsonline.com.au was initially easy. I ordered three blinds sized 1800 x 600 mm and one blind sized 600 x 600 mm, and felt confident proceeding due to their advertised size guarantee.

Unfortunately, after delivery and installation, I discovered that the 600 x 600 mm blind was incorrect. Instead, they supplied a 900 x 600 mm blind, which is clearly the wrong width and unusable.

What followed was an extremely frustrating and unreasonable process. Rather than resolving an obvious sizing error, customer service repeatedly requested multiple photos, focusing on trying to verify the length of the blind instead of addressing the actual issue — the incorrect width. This felt like a deliberate delay tactic rather than a genuine attempt to resolve the problem.

Despite clear explanations, the issue has dragged on unnecessarily, costing me time and effort for an error that was not mine. The customer service response has been poor, dismissive, and inflexible.

Very disappointing experience. I would not rely on their size guarantee and would strongly caution others before ordering. Based on my experience, I recommend staying away from this business.

I had IMEKO Blinds attend to one of the blinds in my rental property and also requested a flyscreen. Their service has been absolutely top‑notch. Kush was incredibly accommodating, professional, and easy to deal with from start to finish. Highly recommended.


From ordering to delivery, everything went smoothly. Communication was clear and timely, and the final product looks great in my space.

Lack of communication, disorganised. Didn't even get past the quoting stage thank goodness! Came and read the reviews, which I should have read before contacting them. 

I’m trying to get my deposit refunded after I notified Modern of my predicament ie I won’t have the funds to pay for the shutters due to unforeseen circumstances. I managed to get 1/2 of it back but I want the remaining balance back. I have sent 2 emails to the complaints team and not received a reply to either. I am extremely angry with the company. No transparency whatsoever!

Purchased thousands of dollars of Luxaflex blinds through Ocean Grove Blinds and Curtains.  All good until fault with installation of one of the blinds.  Ocean Grove Blinds have ZERO after installation support to rectify their errors.  In fact, they will just ignore your emails, etc.  Should customers expect more -- HELL YES.  Go elsewhere, you deserve better.

Blind ordered and deposit paid at the end of September at the time was told would take up to 6 weeks. I have 7 blinds all around the house, all installed by Wynstan over the years and was told the same fabric was unavailable so I ordered another colour fabric. After 7 & 8 weeks I called the Rooty Hill showroom. The ladies were so helpful but were getting no answers from head office as to when installation would take place so I emailed head office myself TWICE but received no acknowledgement or answers to my emails. I finally got an instal date from the installer of 16/12…11 weeks after the deposit. The hood installed was a completely different colour than the rest of the existing awnings. When I said I wasnt going to pay for it, I was told by the installer, if I didnt pay it would all being taken down so I was not going to wait another 11 weeks. I emailed head office but, of course, got no acknowledgement or reply so I  emailed the Rooty Hill office who in turn,
forwarded my email to head office.  Today, Jamie from Rooty Hill called and told me that if I wanted the hood changed to the same colour as the others it was going to cost me $136 because it was a “special colour”? 
Why did I get a colour hood so different from the other awnings around my house, I certainly did NOT order that colour and why does no one at the head  office care about customer satisfaction? Once the money is paid you just disregard anything else? I would never order from this company again. 
The two ladies who tried to help me from the Rooty Hill showroom were the only ones that ever contacted me back since this whole saga started in  early November. The Head Office customer service unfortunately .is non-existent.
I would never  order anything through this company again


The service was great, they responded to my queries immediately and were very helpful. 
The curtains arrived within the quoted timeframe and they were perfectly packaged. The sheer curtain fabric was packaged in a way to ensure there were no folds or wrinkles. The track was packaged in a hard cardboard tube which arrived in perfect condition.
Installation was so simple thanks to the detailed instruction on their website.
But most importantly, they look fantastic! I was concerned about them being too sheer but they're a beautiful woven fabric that looks absolutely brilliant. Perfectly sized for my space. Love them 

Just wanted to review Sydney Blinds & Screens on their quality of products.
Purchased outdoor aluminium shutters and they were going great until the little caps in each door started to crack and break apart. As an outdoor product the quality of the plastic caps is not suitable for the outdoors. Anyone who purchases these shutters should be aware of this as they do not look good anymore either holes on the shutters.
 Hoping Sydney Blinds will follow through on their response to send some caps.   

NEVER AGAIN! I was so impressed with the lady who came to quote for the product and her thoroughness, help and customer service - she could not have done more. That's where it went downhill! Ordered and paid for blinds in July 2024 and in September 2025 after receiving blinds that didn't fit twice, many no shows for installation and incorrect product being supplied, I'm still waiting for completion of my order! Their products are poor quality and ill-fitting, pricing is not competitive, manufacture times exhorbitant and customer service and accountability non-existent. The numbers in their terms and conditions are disconnected and it is impossible to speak to any level of management. They don't give you the courtesy to communicate - you have to chase them and time and time again get no response or ridiculous excuses. They've got your money so could careless if you receive your product and/or are happy with it.  DON'T DO IT TO YOURSELF! There are so many other companies with better products and certain better customer service!!

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Recently reviewed companies

Blinds Online

IMEKO Blinds Curtains & Shutters

3HLinen

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Modern Group

Luxaflex Australia

Wynstan

5 Minute Blinds

Sydney Blinds & Screens

Curtain Wonderland

Newest companies

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