all staff very happy and willing to help have great American products that are not crazy expensive like most places that sell them.

I had a discount coupon  but couldn’t use it on line !

Failure to Provide the Service
Claimed that my international number was the reason I wasn't updated however there is no statement anywhere on the website that says providing an international number will result in issues with delivery and it was accepted with no issues at checkout. I also provided my email address when I made the purchase and at no point did I receive a notification requesting a different number, requesting special delivery instructions, anything regarding complications with delivery nor any follow up after the courier apparently returned the product to the company. The tracking app 'shop' that I was advised to use at checkout also failed to notify me and simply listed the order status as "Preparing Shipment". No kind of "Sorry we missed you" note for the recipient either. Likely because the courier didn't even ring the doorbell to let him into the apartment hall in the first place. Customer service also made the argument that no one was home and that it was "unsafe to leave the gift". While I can appreciate that to a point, I am familiar with my sister's living arrangement and the courier could have been buzzed in to leave the parcel in the hall outside her door if necessary, my sister had only stepped out for a short time and I could have easily confirmed that and arranged a suitable time window had I been contacted though any of the means provided at the time of purchase. Additionally, it clearly states in the terms & conditions that "If no one is available to accept the delivery, the the box will be left outside the residence." Customer service still claimed that I was obligated to pay a 50% charge if I wanted redelivery but the only time the statement appears about a redelivery charge is in the FAQs, which are not by any means legally binding. I have no proof that the product was not sold for re-use and regardless, I still feel as though the outcome was out of my control and that this situation could have easily been avoided had I been contacted through email or the tracking app. At the very least, I could have planned accordingly had it been highlighted that the international number was going to cause problems or that the delivery situation can be deemed "unsafe" at the courier's discretion for any unspecified reason in the terms and conditions listed on your website. I chose this company's products, despite the high prices, as opposed to gift boxes advertised on other Same Day Delivery sites because based on the typical delivery process outlined on this site and in the terms of service, I felt confident enough that this company was the most likely to come through and ensure my sister's birthday present was delivered on her birthday with minimal hassle. As a result of this complication my sister had no present to mark her special day and neither of us had any indication that there was an attempted delivery. Under the circumstances, I can't help but feel as though 50% + delivery was still rather steep to have the gift redelivered and after highlighting this in an email to customer service, I received no further response. I don't write negative reviews but this whole situation was very disappointing and the unprofessionalism was very surprising given the positive reviews. Just figured I'd give customers a heads up that the process might not be as streamlined as it's made out to be.

Amazing lollies!! Package took a while but it was worth the wait 😋

Best Place for American goodies in Australia!
Fast shipping and great customer service, I will be back!

Placed an order online, 3 days later I received an email stating it has been posted and included tracking number. 5 days later, tracking still said ‘processing’ so I checked in with the store, only for them to tell me that nearly every item I had ordered & paid for was out of stock

DRUNK 24/7 SELLS ALCHOL TO UNDER 18 IS A PEDOPHILE

I have used Lollylicious a few times for other occasions. Today surpassed all other great purchases. The staff were so helpful in the delivery of my chocolate bouquet with balloons for a lockdown weary family and the children who received it were super delighted (as were their parentals who will share in the chocolate lol). Lollylicious is a helpful , polite and accommodating service. My favourite go- to for sending love.

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