Their drink variety is unique. One of their foh staff, Gracia, is a friendly and thoughtful staff that she asked my name if it's a K or C in Katherine which made me felt really happy. Their kitchen staffs are also very nice and make good drinks with care and love.

Awful afternoon tea experience. Sat by door in busy shop. Staff were too busy to check on us. Food was mediocre. 
If you are offering a high class high priced experience please have a separate area or a quiet side room for this. After looking forward to this for months, would never go again unless the expense matches the experience. 

service was good but the bars themself are very meh, they taste just okay, considering you end up paying 20 dollars shipping if you want the order to be properly insulated, its basically a 40 dollar chocolate bar and they taste incredibly average. the bueno ones are probably a 2/10 the dubai ones are maybe a 5/10. 

Failure to Provide the Service
Claimed that my international number was the reason I wasn't updated however there is no statement anywhere on the website that says providing an international number will result in issues with delivery and it was accepted with no issues at checkout. I also provided my email address when I made the purchase and at no point did I receive a notification requesting a different number, requesting special delivery instructions, anything regarding complications with delivery nor any follow up after the courier apparently returned the product to the company. The tracking app 'shop' that I was advised to use at checkout also failed to notify me and simply listed the order status as "Preparing Shipment". No kind of "Sorry we missed you" note for the recipient either. Likely because the courier didn't even ring the doorbell to let him into the apartment hall in the first place. Customer service also made the argument that no one was home and that it was "unsafe to leave the gift". While I can appreciate that to a point, I am familiar with my sister's living arrangement and the courier could have been buzzed in to leave the parcel in the hall outside her door if necessary, my sister had only stepped out for a short time and I could have easily confirmed that and arranged a suitable time window had I been contacted though any of the means provided at the time of purchase. Additionally, it clearly states in the terms & conditions that "If no one is available to accept the delivery, the the box will be left outside the residence." Customer service still claimed that I was obligated to pay a 50% charge if I wanted redelivery but the only time the statement appears about a redelivery charge is in the FAQs, which are not by any means legally binding. I have no proof that the product was not sold for re-use and regardless, I still feel as though the outcome was out of my control and that this situation could have easily been avoided had I been contacted through email or the tracking app. At the very least, I could have planned accordingly had it been highlighted that the international number was going to cause problems or that the delivery situation can be deemed "unsafe" at the courier's discretion for any unspecified reason in the terms and conditions listed on your website. I chose this company's products, despite the high prices, as opposed to gift boxes advertised on other Same Day Delivery sites because based on the typical delivery process outlined on this site and in the terms of service, I felt confident enough that this company was the most likely to come through and ensure my sister's birthday present was delivered on her birthday with minimal hassle. As a result of this complication my sister had no present to mark her special day and neither of us had any indication that there was an attempted delivery. Under the circumstances, I can't help but feel as though 50% + delivery was still rather steep to have the gift redelivered and after highlighting this in an email to customer service, I received no further response. I don't write negative reviews but this whole situation was very disappointing and the unprofessionalism was very surprising given the positive reviews. Just figured I'd give customers a heads up that the process might not be as streamlined as it's made out to be.

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