Ripped off under development watch low quality materials 

Title: Overpriced, Poor Quality, and Unreliable – Do Your Research!

I purchased a BuddyGard watch expecting a reliable product, but it has been a complete disappointment. The watch is overpriced — priced the same as an Apple Watch — yet it performs far worse. The materials feel cheap and the technology is clearly underdeveloped. The device has been replaced four times, yet the issues persist. After numerous emails and phone calls attempting to arrange a meeting to resolve the issue, the meeting never eventuated.

The app is unreliable and eventually stopped working, forcing me to rely on a web browser instead. The company blames network issues (Telstra), but if the network works fine elsewhere, the problem is clearly with the watch itself. The watch also randomly makes calls on its own, and numbers removed from the account still appear on the device, compromising my child’s safety.

The yearly plan is ridiculously overpriced at $479.77 ﻿﻿Offer 
- 100MB per month for tracking their GPS device & Smart watch
- 10 Minutes Calling time to any Australian network
﻿﻿- 50 SMS messages per month. 
By comparison, other options, like a 4G sim on Vodafone, cost under $160/year for a 16.66GB/m or 200GB/year, unlimited phone calls and more. Mybuddygard makes a lot of profit on this and more at the wholesale price. Just because a product is “NDIS approved” doesn’t mean it’s the only option or that it’s worth the high price — do your research before buying. 

It feels as though the company is profiting from vulnerable families rather than genuinely supporting them. 

Dealing with customer service has also been frustrating. Simon’s attitude during our last 2 phone calls was rude and dismissive, showing a complete lack of empathy or understanding of customer pain points. His response came across as unprofessional, arrogant, and entirely inappropriate — especially given that the product has been defective and unreliable from the start. 

The product was defective, it does not meet consumer guarantees of acceptable quality, safety, or fitness for purpose, the service was unprofessional, and the entire experience represented a serious breach of trust and reliability. 

Overall, I cannot recommend this watch. There are far better, reliable, and affordable alternatives on the market. For example, on Amazon there’s a watch
Brand: MJVV 
4.5 out of 5 stars (1,012 reviews)
Kids 4G GPS Smart Watch Calling Whatsapp Line Facebook Worldwide Tracker Real-time Tracking Phone Video Voice Message Chat SOS Alarm Geo-Fence Pedometer Anti-Lost for 3-15 Boys Girls Elderly Gift
At $134.99. 

Works really well for tracking a caravan. I got 5 months' battery life out of the 3 month product. There are a few quirks with the interface, and Emergency Mode should track its location more than 2 minutes apart, but their support has been excellent and overall I think the product worked as advertised!

Full YouTube review available: search "The Musing Greg Solid GPS"

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Companies(10)

Recently reviewed companies

Burnco

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Solidgps

Newest companies

Solidgps

Burnco

mybuddygard.com.au

Related categories

Alternative Fuel Station

Auto Radiator Repair Service

Auto Repair Shop

Automobile Storage Facility

Automotive Repair Equipment Wholesaler

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