AceCosm Reviews 9,040

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products offered, highlighting their quality and effectiveness. The ordering process is described as easy and quick, and consumers appreciate being kept informed at every stage of their purchase. People also love the careful packaging, especially for temperature-sensitive items like Botox, which are shipped with ice packs. Consumers consistently praise the delivery service for its speed and reliability. Many report receiving their orders within a few days, even for international shipments. The company's customer service is also highly regarded, with reviewers noting the fast and helpful responses to inquiries. Overall, consumers feel valued and well-treated, making them likely to continue ordering from this business.

Based on these reviews

Rated 5 out of 5 stars

I could not be more pleased with customer service you provide , and the speedy processing/ delivery of products. The products are always exquisite and I never encounter problems with your service or... See more

Rated 5 out of 5 stars

I always find exactly what I need at a great price. Shipping is a little expensive, but it normally gets to me within 3 days. The February sale date 2/2/26 was the ONLY time it’s ever taken 5 days t... See more

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Rated 5 out of 5 stars

From the beginning they advise me of their ongoing sales. Ordering online is very easy. They take credit card directly, therefore no middleman. I am advised of every step of my purchase. I currently... See more

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Rated 5 out of 5 stars

AceCosm has been amazing! I’ve placed four orders so far and haven’t had a single issue. Shipping is super fast, which I really appreciate since tox needs to stay temperature regulated. The only downs... See more

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Rated 3 out of 5 stars

They need more attention and updates, and they need to be more proactive in shipping the product regardless of order volume. They must be able to handle large quantities and not use the excuse of havi... See more

Rated 5 out of 5 stars

My experience with Acecosm is adsolutely perfect. Its about five years now that I order from this company,everything comes so quickly and whenever I have needed help they respond very fast and are a... See more

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Rated 5 out of 5 stars

Ordering was easy & quick! Shipping, tracking, and delivery wait time were absolutely on point & took 3 days (really quick)!! I love how they carefully packaged everything nice & neat especially the... See more

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Rated 5 out of 5 stars

The customer care team has fantastic throughout my entire experience. When my order was stuck in customs they sent a new order within a few days. They have gone above and beyond with their communicati... See more

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Rated 5 out of 5 stars

THIS COMPANY STOPS AT NOTHING TO ENSURE CUSTOMER SATISFACTION! MY ORDER WAS STOPPED AT CUSTOMS WHICH RESULTED IN A HUGE DELAY. ACECOSM RESENT MY ENTIRE ORDER TO ENSURE IT WAS DELIVERED ON TIME . THEY... See more

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Rated 5 out of 5 stars

Honestly everything was perfectly packaged It got here in less than a week and that's with snow and a delay in delivery. I haven't had a chance to use the items but everything looks as it should all t... See more

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Rated 5 out of 5 stars

This was the first time placing an order and I am happy with the entire process! Loved that I could get all my items with the recent sale. Looking forward to trying new microneedling boosters and se... See more

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Rated 5 out of 5 stars

I used Ami Tone Up! It is a fantastic skin booster that brightens and evens out skin tone. With 2.5mg/ml of poly-nucleotides and vegetable exosomes, it helps repair damaged skin and energizes it natur... See more

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Rated 5 out of 5 stars

Great customer service (hardly ever need because they are AWESOME) products are always top notch and in perfect condition. Shipping is FAST, always impressed. Been shopping with Ace for 2 years and I... See more

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Rated 5 out of 5 stars

If you need a reliable supplier, Acecosm is the one. Their customer support reacts almost instantly and they go the extra mile every single time. The shipping is fast, and the prices are consistently... See more

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Rated 5 out of 5 stars

The products are legitimate and at a reasonable price. The shipping was fast, took less than a week. Best of all, the customer service was on point! Every time I had a concern or a question, I wrote t... See more

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Rated 5 out of 5 stars

I've been purchasing products from AceCosm for quite a while now. They have an excellent line of skin rejuvenating products ie skin boosters, botulinuntoxins, threads and more. I've had great results... See more

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Rated 5 out of 5 stars

I’ve tried many suppliers, including US-based ones, and Acecosm still beats them in customer service. Fast delivery, low prices, and a truly flexible support team that treats you like a partner, not j... See more

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Rated 3 out of 5 stars

Everything went great with pricing and delivery expect I had problem twice with one of the products.Replengen with lidocaine fine. The injecting mechanism the needle failed twice in two different syri... See more

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Rated 5 out of 5 stars

This is my second order with Acecosm. The first order was delivered to the US within 3 days. My second order was held by customs. Upon notification from FedEx, I contacted customer service and they... See more

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Rated 5 out of 5 stars

Most professional website ever, I’m French living in Switzerland and nobody here is used to a pro level like this. Package be at my door literally 4 days after ordering perfectly packed, if I have a... See more

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Rated 1 out of 5 stars

Customer service has gone really bad. They don't care about customers, make mistakes and instead of trying to fix them, they gaslight the customer. Le service client est devenu vraiment mauvais.... See more

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Rated 1 out of 5 stars

Way overpriced compared to other vendors, DO YOUR RESEARCH before buying from this company, there are many reputable vendors with much lower prices. It’s sick how much they upcharge. The customer se... See more

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Rated 4 out of 5 stars

Updated review: The staff wrote me telling me how to earn points I appreciate this as its been 5 years and at least 5k in purchases. Still feel a little shaded. If your reading this please leave... See more

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Rated 1 out of 5 stars

My order is being held in Alaska, due to needing more information, was given the choice of refund or reorder, I chose refund and now I’ve heard nothing else, I will never order from this place again.... See more

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Rated 5 out of 5 stars

Shopping experience is easy, they explain all of they're products in detail. Shipping is expensive but its fast..ive ordered twice now and received my packeges within 3 days after ordering..it comes f... See more

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Rated 5 out of 5 stars

Acecosm always surprises me — in a good way. After several years of ordering from them, their service is still on another level. They answer fast, they help with any questions, and they’re super flexi... See more

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Rated 5 out of 5 stars

Two to three day delivery! Fastest international shipment I’ve received, and each pkg arrives exactly as I ordered. The ice was melted this time, but the product wasn’t too long in heat! Great shipp... See more

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Rated 5 out of 5 stars

My package arrived intact and was exactly what I ordered. The ice packs had melted but were still cold within the cooler box it arrived in PLUS they give you free amazing face masks with each order! D... See more

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Rated 5 out of 5 stars

Acecosm sells excellent products; I’ve ordered multiple times over the past few years. The price-performance ratio is excellent, and delivery times are fast — I couldn’t be more satisfied. What deserv... See more

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Rated 5 out of 5 stars

I ordered a sizable amount of products on Sunday 2x and both shipments were sent via Fed-Ex by Wednesday! That's excellent turn around time by anyone's standards. In addition, they return emails ver... See more

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Rated 5 out of 5 stars

I recently tried a few products from Ace Cosmetic, and I’m genuinely impressed. The packaging feels premium, the formulas are gentle on the skin, and the results are noticeable without being harsh... See more

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Rated 5 out of 5 stars

Always a professional experience dealing with AceCosm and to be able to easily navigate & work through your website. You can easily make changes to your account. Also Jessica on Rumble & Telegram ma... See more

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Rated 5 out of 5 stars

Acecosm has become my main supplier for cosmetic products. The support team is truly amazing — fast responses, friendly communication, and they always find a solution. Shipping is quick, prices are wa... See more

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Rated 1 out of 5 stars

Didnt arrive , and when I disputed it with my bank, they reached out to me and told me that if I don’t close out my dispute, they’re gonna block my account and not be able to order from them in the fu... See more

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Rated 5 out of 5 stars

I placed my first order during AceCosm’s Christmas sale. I went a little overboard but I kept thinking about how much $ I was saving by purchasing the products I wanted while on sale - that’s call... See more

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Rated 5 out of 5 stars

I am a returning customer for years now, as usual super fast shipping, packaging is top of the notch, 72 jours between my order and the delivery ! I know the product so no surprise and excellent custo... See more

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Rated 4 out of 5 stars

I’ve ordered from Acecosm twice and had a great experience both times. My packages arrived fast, even though they came from overseas, and everything was well packaged. I’m impressed and will definitel... See more

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Rated 5 out of 5 stars

I’ve been ordering from AceCosm since 2022 and have loved everything I’ve ordered. Fat dissolvers, Botox, fillers, ampoules, syringes and numbing cream so far. There’s much more I would like to try ev... See more

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Rated 5 out of 5 stars

My order was accurately packed and arrived in a timely manner. I ordered from another company the day before and that item has yet to arrive with no foreseeable arrival date. I’ll plan to use AceCosm... See more

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Rated 5 out of 5 stars

I love AceCosm! Trusted products and They always have what I need with competitive pricing. Shipping is faster than US based companies. I live in Florida and get my packages within 2-3 days always. Th... See more

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Rated 5 out of 5 stars

There are other companies out there that offer the same products with cheaper prices, however, they are FAR from reliable like Acecosm. If you ever have any questions AceCosm is FAST and PROFESSIONAL... See more

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Rated 1 out of 5 stars

So far my experience hasn’t been very well . My package is stuck in customs since 12/14/25 I’ve emailed continuously with a response only in the beginning. Here we are 5 days out with no update yet th... See more

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Rated 4 out of 5 stars

Great products for amazing price. The only reason for the 4 stars is that the Botulinum Toxin arrived with the ice packs already melted (which they do address on their website). I did reconstitute per... See more

Company replied


Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler

Written by the company

Supplier of Korean Aesthetic Medicine Products - Fillers, Botulinum Toxins, Numbing Creams, Skin Boosters, Fat Dissolvers, Lifting Threads and more. Worldwide shipping


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 1 out of 5 stars

Think Twice

First time purchaser and will not purchase from this site again. I placed an order on 2/2/26 and still have yet to receive my order. The delivery date has been continuously pushed back. Shipment has been 9 days and now feel unsafe to use any product purchased as I’m concerned of efficacy and safety issues.
Would not recommend due to shipping timing and issues.

6 February 2026
Rated 5 out of 5 stars

I could not be more pleased with…

I could not be more pleased with customer service you provide , and the speedy processing/ delivery of products. The products are always exquisite and I never encounter problems with your service or the items I purchase. It’s only an issue with US FedEx and UPS taking longer than you do. Thank you!

8 February 2026
Rated 5 out of 5 stars

Wonderful experience

This was my first time ordering but it won’t be my last. I was a bit nervous! I did not need to be! Everything from customer service, products, prices and delivery was A+.

7 February 2026

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