Airband Reviews 10,301

Like all utility firms, the left hand doesn't know what the right hand is doing in the office (dock one star for that), but the foot soldiers are great. The whole project wouldn't have got off the gr... See more

I rang Airband Technical Support this morning and spoke with Thokozani. She talked me through a power off / on of the router, which was showing 4 green lights despite my download speed on being 2 Mb... See more

So far so good. Just put in an order so not experienced use of the service yet, so it's too early to comment on the broadband service yet. Customer care at the outset was good. I was ab... See more

After our Airband broadband connection dropped, I contacted their helpline for advice. After they talked me through a few basic tests, they arranged for an engineers visit. Chris arrived this morning... See more

Rang Airband support this morning after our area had an outage and according to their network status my area had been resolved. Unfortunately mine was not .Spoke to a lovely customer support lady cal... See more

I discovered that my fibre connection was variable - jumping from single figure Mbps to 300 in one day. Some breaks/delays in online meetings. I captured data from speed tests and sent to Airband. Had... See more

Finally had enough! 6 months of little or no service endless phone calls emails asking for updates but nothing! There is a known problem with my local mast apparently waiting for a part, customer serv... See more

Installation engineer was very accomodating although it took him two attempts to pull fibre through. Main issue for us is the WiFi calling doesn't seem to work. We have almost zero mobile rec... See more

Called through and was greeted by Amber Griffin who was absolutely fantastic. Friendly and professional and able to explain and answer any of my questions, she put me at ease and I subscribed there a... See more

I phoned to ask how I could add a 2.4 GHZ band to the existing 5 GHZ on my Nokia router to accommodate a new internet radio. Elsie asked her technical colleagues then requested more details from me a... See more

Tried several other providers before Airband some did not even reply, and one had a 30 minute wait before they would be able to answer the phone.Airband however gave swift reply and explained what the... See more

Since worked on mast SH005 in early December myself and others are suffering from random dropouts to our line of sight broadband, I've had 6 today. Airband have admitted there is a problem and ju... See more

In regards to ordering this, I was assured on the phone that an engineer would be out to link us up to full fibre, however this isn't the case. My new Router and Node were left out in the rain by FedE... See more

Airband Full Fibre I have been an Airband Full Fibre customer for over 2 years now. Whilst there was some minor early issues as this was a brand new fibre project in the area (I may have even been... See more

Wow finally a proper broadband provider that delivers what and when it promises. Helpful friendly customer service and the email facility works really well too. The provision team go above and beyond... See more

I had an issue with 'no dns server' appearing on my PC and no connection to any mobile device. I tried diagnosing myself, but needed to call Airband as my efforts hadn't worked. Spoke to Mzoxolo, who... See more

Two years ago BT wanted to increase our monthly rental to £92 for internet 150 and e-mail. Luckily Airband had just installed fibre across our fields, so we signed up and told BT where to go. We have... See more

Kuldeep made it happen. Thank you Kuldeep :-) Switchover from business to residential package went smoothly. Kuldeep from the technical team was polite, courteous and understanding, patient and hel... See more

I have been with Airband for several years and their service has been a lifeline for working and home life in deeply rural Devon. I have always been impressed with their customer service, however the... See more

Contacted about availability of fibre in my area. Sadly not yet possible but they offered 4g connection. Had a visit from engineer called Alex. Carefully tested all areas of my yard and buildings and... See more

Storm Claudia knocked out my Airband connection. Helpline desk Dan steered me through the disconnect and reconnect procedure. Unfortunately, it failed to reboot. Sam 'M' messaged me to say an engi... See more

Our Airband was knocked out by a storm. We contacted Airband on Sunday and were very pleased to be able to speak to human tech support. They went through a number of possible issues over the phone and... See more

Supply of wi fi inconsistent from installation. Continual wi fi down. Continual problems advised to you. No help to speak of. At present still awaiting contact from you for latest interruption of... See more

So far completely unimpressed, we lost connection but the tech team only work office hours. The speeds that were suggested were not delivered and are very low. Customer support don't really do anythin... See more

I am wanting to install broadband and considered many options. Airband was my first choice as it's a local company with real people, with email addresses and telephone numbers, what a pleasure th... See more

We regularly experience dips and slowness with Air and but today we've had a full outage if over an hour so far, during an important meeting. The really annoying thing is the lack of information - th... See more

they are charging almost double my normal monthly subscription, because apparently I didn't advise them that I had spoken to someone in the office to renew my contract. So because they have no log of... See more

The engineer came within two days,found the problem quickly, and dealt with it expertly within ten minutes, with a smile on his face all the time. Airband has never let us down.If we have a problem,... See more

Terrible company Promise the earth do not answer telephone and then just try fobbing you off after being told on the 11th Aug 2025 survey and fit should be a few days it was delayed till the 26/08/... See more

Switched from sky to airband as speeds were poor. we live in a semi rural area. In the first week, speeds were improved, then connection kept dropping on a daily basis. We have now been without int... See more

Installation guy came round with an attitude, immediately annoyed because I’m in a flat, before he even tried kept saying probably can’t have it anyway probably won’t work. Then said can’t get a sign... See more

I have only been using their service for a few weeks but so far have no concerns. The engineer made the connection quickly, even though he experienced a problem. I have hardly noticed any difference... See more

Leya responded to my email which highlighted many unresolved issues. Through a diligent approach Leya managed to communicate with several departments to resolve 1. why my contract was terminated... See more

My Journey with Airband started late in 2024. Communication was sporadic at best, eventually after chasing I was told they couldn’t proceed as the cost to them was in excess of their allowance i.e. in... See more

Airband's FTTP connection is solid - fast and reliable. But if you ever need support, prepare for frustration. Calling them is a pain - poor call quality makes it hard to hear staff, and first-... See more

We had Dean Cole, Jamie Spurway and Tim Wear at our house to install our fibre optic broadband. Unfortunately a local girl had a riding accident and these three were just amazing at supporting the cas... See more

Once again the engineer 'Owen' who visited our rather out of the way location, went to to great lengths to sort various " on site issues " out for us . Couldn't have done more was how I'd sum up his v... See more

Airband have recently completed our Fibre to the house broadband installation and although the install to our property was not straight forward Haydn & Sean ensured the job was completed by the end o... See more

Airband installation Can’t recommend installing engineer highly enough Harley Westlake is a true asset to the company, after an initial problem with his new works phone !!, Harley went out... See more

Initially I had some problems getting my internet up and running after joining airband, and it took a few calls to get things sorted. Thankfully, I was eventually helped by Dominic, who was brillian... See more

I'm a few days in as an Airband customer and so far 'over the moon' with my broadband connection, speed, and excellent customer service. I live in a rural location and had 10yrs of trouble with... See more

Excellent service from start to finish. Customer services helpful and prompt. Engineers came yesterday in the pouring rain. All had a great can do attitude and went above and beyond to make sure ever... See more