AnswerForce Reviews 903

AnswerForce has been our after-hours lifeline for six months now—every caller thinks they’ve reached our front desk. Jamie, our regular receptionist, goes the extra mile jotting down the tiniest detai... See more

I have dealt with many answering services before and this has been by far the greatest one. We are a well established HVAC company who needed a reliable answering service. Not only do they immediately... See more

My experience so far with AnswerForce has been incredible. Shanna was very thorough during the first sales call. Glenn was patient and super helpful and made our onboarding call stress-free. The suppo... See more

We use Answer Force more as a receptionist. It's been helpful because when we're at lunch or it's after hours, our prospects or customers get to talk to a real person. We're emailed right away with... See more

The company was recommended by several other business owner acquaintances. So glad I went with AnswerForce. Complete transparency all around and freedom to easily adjust my plan for the needs of my... See more

Subhojit Bhowmick Was easy to work with and we went back and forth on how to update our call types and scripts. He walked me through it from an agents perspective and then we quickly got the script up... See more

We just started using Answer Force 2 weeks ago and we have been so impressed with the quality of their Call Center service! They have continued to work with us to update our Call script and flo... See more

When reviewing your co's website I was contacted immediately by a chat invite. I though it was a BOT and asked them, and Michele replied "no". She connected me to Pamela. That app. was easy to attend,... See more

We have had some issues with implementation and figuring out exactly what we need. Shilpa has made this extremely painless. Her attention to detail and ability to work with us to revise our scripts on... See more

Catherine was incredible to work with! She took the time to be patient and asked detailed questions to fully understand our needs, ensuring the flow chart she created was the best fit for our business... See more

Anuja was awesome! She was knowledgeable and patient as we went through the process of getting the particulars of the account set up. She made sure that we had a clear understanding of the process an... See more

Thanks Anuja for all the support you provided on the calls.. I Had an exceptional experience with Anuja Selvaraju. She was very patient in listening and understanding the issues and extremely profici... See more

Jayashre and Krishna from Client Services team have been great with the onboarding process. Quick to respond via chat, phone, and email. Very punctual highly recommend this service from my experience... See more

My representative was Eimaan Khan. Our low vision practice experienced telephone answering disruption on several levels. Additionally, we had to fire the individual responsible for taking the call i... See more

Every intaction I have had with AnswerForce has been pleasant. The staff is knowledgeable and helpful. I am truly glad we made the decidion to trust AnswerForce to care fro our clients when we can no... See more

Phone calls can have a lot of variability because, well, people are people. The team is super vigilant in helping make us able to effectively handle all the variations systematically. They’re investe... See more

Accurate messages taken by pleasant and professional people. Correct names and phones numbers are provided along with the purpose of the call. Staff has also "gone the extra mile" to alert us to sit... See more

Answer Force was great! They really listened to what I needed, made onboarding easy, and explained everything clearly. Everyone I worked with was super professional. Really positive experience.

Your team has been very responsive and helpful overall! We have had to clarify a few things with your agents when it comes to scheduling appointments for new service requests, but the team has worked... See more

Lilu Collins, my onboarding contact, despite experiencing a power outage just as I was about to join a call with her, her positive energy helped me remain engaged throughout the process. The experie... See more

Ali and Lilu were amazing with my training process today. I had some reservations about using an answer service from past experiences and they really took the time out of their day to put my mind at e... See more

I truly think I could go on and on about my onboarding experience and how amazing my agents were. My journey with Answer Force started with Eimaan Khan. She was incredibly knowledgeable and exhibite... See more

We recently completed our onboarding with this answering service for after-hours support, and the experience has been top-notch from start to finish. A huge shoutout to Ali and Lilu, who were bo... See more

I love AnswerForce—they’ve been a lifesaver! As a mental health professional with a growing practice, it’s essential that every call is answered. AnswerForce ensures no call goes unanswered, and the a... See more

Answerforce staff have been supportive, understand our business, and work accordingly. They are quick and effective. Anuja, Crystaline, Savannah, and Surya are great at what they do. Marketing Cybe... See more

Unfortunately, our experience with this answering service has been very poor due to a lack of basic training of the operators. We are a cabinet showroom, and selling cabinetry is our core business... See more

Always accessible, knowledgeable and quick to respond to any issue Which is few and far between! Highly recommend to a business who wants to be truly available to the client!!

Answerforce has been an important part of starting up my new service business. Everything has gone smoothly and the calls are handled properly.

Shruti was great!! If there were 10 stars that is what I would rate her for her customer service and knowledge. She really knew what she was doing and took care of any issues that I had and really hel... See more

Rep listened to me, told me he would verify and get back to me in 10 minutes. He returned call on time. Provided assistance I needed and further troubleshooting when I had an issue.

Everyone I worked with at Answer force was very friendly and informative. All of my questions were answered. I feel comfortable reaching out if I have any questions in the future.

Catherine did a wonderful job explaining the system and how it works. She was quick and efficient as we covered alot of ground. I am confident they are going to do a great job with my calls.

Helps take the brunt of afterhours calls off of us so we can have a more seamless work/life separation. Set up was easy and cost was very reasonable!

The onboarding experience was great! Our contacts thus far have been with Pamela, the salesperson, Daniel for the presentation, and Catherine for our onboarding. All three people were very professi... See more

They have done an awesome job answering calls, taking info and referring emergency calls to us when necessary. I would highly recommend them!

Catherine was extremely helpful, patient and very friendly. She took her time to make sure she understood my needs and worked to find a solution.

She was amazing!!! She was attentive, patient and a literal angel. She helped with correcting our entire company!! Promote her above her peers.

Answer Force has been really helpful for us. We're a small group and having round the clock telephone coverage is great for us and our clients.

I really believe talking to a human is important when people call your business, this solved a problem where we didn't always have people in the office to answer the phone, however, a human still answ... See more

I had a great experience with answer force. They were very accommodating to my needs, and the on boarding was easy and explained to me thoroughly. Everyone dealt with was extremely professional.

Catherine was very thorough. She explained everything in detail went above and beyond to help and make sure I was comfortable with set up! Thanks!

Catherine F. WASSSSS AMAZING!! Professional, knowledgeable and made everything smooth. I love how visual and patient she was in my onboarding process!