Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons: The Australian Worx have lim... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #5 of 5 best companies in Tool Store
- #1 of 1 best companies in Do-it-Yourself Shop
- #14 of 19 best companies in Hobby Store
- #10 of 11 best companies in Home Improvement Store
- #1 of 1 best companies in Lawn Mower Store
- #1 of 1 best companies in Tool Manufacturer
About WORX Australia
Written by the company
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.
Do it Yourself. Do it Better. Do it with WORX.
Contact info
Suite 3.20, 4 Ilya Ave, 2250, Erina, Australia
- 1300 889 028
- salesau@positecgroup.com
- au.worx.com
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding communication and customer service
I was looking for a circular saw to compliment my battery tool range, logged onto the Worx website to find a great deal on the saw's and also a battery and charger.
On receiving the items the battery wouldn't charge and appeared dead, I lodged an online report with Worx and included some photos and without any problems I received a replacement in no time.
good communication and phone callback.
good communication and phone callback.
item arrived promptly.
item as described and works well so far - still a liittle dust passing through fabric of bag during vacuum use.
My parcel arrived on time
My parcel arrived on time. Thank you. I haven't had time to use it yet but I'm excited to see how it works.
Delivery good and on time
Delivery good and on time. Worked very well trimming edges of lawn
Mini Circular Saw
Great well made product,Handles well just what I needed in the workshop. Delivery was fast and efficient.
Great product
Great product, also very friendly and competent phone girl , made it all easy.
Battery and charger Easy to order and you kept me updated…
Easy to order and you kept me updated on expected arrival in a timely manner.
Handy and Convenient Water Pressure Jet
Bought WG620E.9. Handy and conveninet water pressue jet. Not very powerful but strong enough to clean my balcony and remove dirt easily. Makes cleaning much easier. Very satisfied.
Convenient size for car, door railings and sofa
Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine.
The vacuum cleaner has a Hepa filter. It would be beneficial to highlight that and give the option to buy replacement as we placed the order. No information available on how to get replacement.
Wrong charger to charge batteries for tools
I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t use my whipper snipper
very efficient
very prompt action and delivered on time
Very quick postage to Country South…
Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








