WORX Australia Reviews 627

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products and the efficiency of the delivery service. Consumers also appreciate the ease of ordering and the overall service provided. People highlight the positive aspects of the products and their performance in various tasks. Consumers have also expressed satisfaction with the products, order process and service. Some reviewers mentioned minor issues, such as missing parts or delays in delivery, but the company generally resolves these issues effectively. Reviewers also appreciate the versatility of the battery system and the ease of setting up and using the products.

Based on these reviews

Rated 4 out of 5 stars

Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons: The Australian Worx have lim... See more

Rated 4 out of 5 stars

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine. The vacuum cleaner has a Hepa filter. It... See more

Rated 5 out of 5 stars

I have 15 different types of tools from worx. Plus about 20 batteries. Only two problems 1 hydrashot water gurnie, the other hydrashor blower. Both replaced no problems. Office girl realy friendly d... See more

Rated 5 out of 5 stars

good communication and phone callback. item arrived promptly. item as described and works well so far - still a liittle dust passing through fabric of bag during vacuum use.

Rated 5 out of 5 stars

Bought WG620E.9. Handy and conveninet water pressue jet. Not very powerful but strong enough to clean my balcony and remove dirt easily. Makes cleaning much easier. Very satisfied.

Rated 5 out of 5 stars

It has been a lot of fun setting up my WR149E Landroid. I have a small grass area with a lot of corners. These needed care, and some adjustments, with the wire set-up, but it is satisfying to see this... See more

Rated 5 out of 5 stars

Purchased 12cm cordless Pruning ChainSaw, and I am very pleased to add this to my stable of WORX power tools that use the common 20V battery system. I have found all the 20V tools purchase to b... See more

Rated 5 out of 5 stars

I was looking for a circular saw to compliment my battery tool range, logged onto the Worx website to find a great deal on the saw's and also a battery and charger. On receiving the items the battery... See more

Rated 5 out of 5 stars

Easy ordering and quick delivery. I love my new 13mm drill driver. We have lots of power and gardening Worx products we started collecting when we moved into our home 25 years ago. We also have some... See more

Rated 5 out of 5 stars

I have a number of Worx power tools and garden tools. The tools are affordable (especially during Worx sales), and great for home or light duty trade use - I have only burnt one 10mm drill out in 10 y... See more

Rated 5 out of 5 stars

I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within... See more

Company replied

Rated 5 out of 5 stars

I paid to get a mower part only to the discover there was an almost identical address in Australia as mine in NZ and that Worx didn't deliver direct to NZ. The upside is that there was minimal delay i... See more

Rated 5 out of 5 stars

Just purchased a Worx impact driver & used it to drive anchor screws into concrete. It was so easy to use & had so much power. The impact driver is compact & very comfortable in the hand plus the pri... See more

Rated 2 out of 5 stars

Your website is not good - old information, login system not good, didn't receive my order information by email, long wait when I rang, official name of the company is very confusing. However, using... See more

Rated 5 out of 5 stars

Not sure as to whether my review will be correct as the charger I received was incorrect for the battery I have. So far they have been very helpful and I am sending the charger back. I am awai... See more

Rated 5 out of 5 stars

Another fabulous product and experience from WORX. The product was well described and ordering was super easy. It arrived a few days later ready to go and I've already been all over the garden using i... See more

Rated 5 out of 5 stars

When the promised discount did not happen, Customer Service fixed the problem with great charm and expedition, and the refund came through within two days. I also received the tool promptly.

Company replied

Rated 5 out of 5 stars

ordering was easy, any questions on the order was handled promptly, I ordered two products although delivered by two seperate carriers both arrived within a short period of time from southern states t... See more

Rated 1 out of 5 stars

I haven't received it, haven't had any response from worx to say that it's actually been sent. I've tried 3 times no response. I paid extra priority postage on the 1st January it's now the 14th Janu... See more

Company replied

Rated 5 out of 5 stars

I purchased the smaller WORX battery operated leaf blower as I have problems with arthritis and can't hold a very heavy blower. This one is perfect. Much smaller in size and weight. Fabulous produc... See more

Rated 1 out of 5 stars

I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous... See more

Company replied

Rated 1 out of 5 stars

Well, idk why your system was flagged my billing address as "fraud" but instead saying so to customer, you can ask it in better way right? Furthermore, i clearly put the address with unit number, how... See more

Rated 4 out of 5 stars

Item was shipped then went missing - neither WORX nor their courier have responded to emails. Pretty disappointing service tbh - Update: Worx sorted this out, was related to shipping batteries - just... See more

Company replied

Rated 1 out of 5 stars

The website says the picture I want to send is too big but doesn't give any suggestion of whist to do from there. " No file chosen" doesn't work. Are you being intentionally difficult?

Company replied

Rated 4 out of 5 stars

Great products that I have had for a long time now and added to recently. Dependable, adequately powerful tools. The only thing is the company doesn't give you a tax invoice unless you request one.... See more

Rated 1 out of 5 stars

I live 3hrs west of Melbourne and my package got sent to Tasmania so instead of receiving it in a few days it is now 2weeks and it still has not arrived with no help from you. I do not think that I w... See more

Company replied

Rated 1 out of 5 stars

My Landroid mower has stopped working. There were early warning signs, and I contacted support at that time. Initially, the service was satisfactory and support staff asked relevant questions whil... See more

Rated 1 out of 5 stars

Very unpleasant experience with a return. I ordered the wrong product ($300) from the WORX store on Amazon. I opened a return process. So far, so good. Meanwhile, I went to the WORX websit... See more

Rated 1 out of 5 stars

I still have not received my parcel, should have been delivered 8th or 9th, no update available via tracking. Please assist in getting delivery.

Company replied

Rated 5 out of 5 stars

Great communication and fast delivery Product is well packed and easy to do final assembly Battery charging is also easy to do Looking forward to my first mow

Rated 3 out of 5 stars

Product arrived appears to be somewhat used (possibly demo). Good product, but disappointed no communication that the product received wouldn’t be brand new sealed.

Rated 5 out of 5 stars

Good product, delivered quickly. Easily purchased online. Highly recommend this company. Second product purchased from them and will definitely use them again.

Company replied

Rated 5 out of 5 stars

Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.

Rated 1 out of 5 stars

Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

Company replied

Rated 5 out of 5 stars

The Worx whipper snipper is exactly what I was hoping it would be. Perfect for maintaining a small backyard. Easy to use, plenty of power, great for edging, and requires very little space for storage.... See more

Company replied

Rated 4 out of 5 stars

The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—exp... See more

Company replied

Rated 5 out of 5 stars

Have had my Worx brushcutter for years and it's the best ever. I was worried I wouldn't be able to get batteries for it, but arrived days after being ordered, thankyou.

Rated 5 out of 5 stars

Everything I read about the water blaster is true. Even better in reality. The battery probably is the only weakness . You really need at least two 20 volt battery’s. Can you use the charger supplie... See more

Rated 5 out of 5 stars

I would like to thank Nicola for helping me with my many many questions lol. My old Worx line trimmer had died. She helped me with my questions about batteries etc and offered a discount. Thanks to h... See more

Rated 4 out of 5 stars

Happy with purchase & reasonable delivery time. However, was left guessing about my purchase as didn't get any updates from WORX.

Company replied

Rated 5 out of 5 stars

I received the attachment very quickly. There seemed to be a part missing but I couldnt tell where it went. I didnt need it anyway. The package could have been sealed better. Im very happy with my at... See more

Rated 5 out of 5 stars

Right from my initial email enquiry regarding a part for my older WORX whipper snipper to placing the order, and then receiving the part within 1 week. Was super happy with their effortless and effici... See more

Rated 5 out of 5 stars

I sent an email enquiry Prompt response with link to product. Easy to navigate website. Product purchased without problem. Delivered promptly. .

Rated 4 out of 5 stars

I was able to buy at a competitive price. Postage was reasonably in time. An acknowledgement email straight after purchase would be reassuring that order was received.

Rated 5 out of 5 stars

Service and support were great in helping me make my decision. Mower was super easy to setup and use and the versatility of the battery system is extremely useful


Company details

  1. #5 of 5 best companies in Tool Store
  2. #1 of 1 best companies in Do-it-Yourself Shop
  3. #14 of 19 best companies in Hobby Store
  4. #10 of 11 best companies in Home Improvement Store
  5. #1 of 1 best companies in Lawn Mower Store
  6. #1 of 1 best companies in Tool Manufacturer

About WORX Australia

Written by the company

WORX Australia offers multi-functional power tool solutions and cordless convenience for everyday life. Built on a platform of innovation, power and performance, we design tools to empower users around the Home, in the Garden, the Workshop, on the road, and anywhere in between.
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.

Do it Yourself. Do it Better. Do it with WORX.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

627 reviews

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Replied to 45% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Outstanding communication and customer service

I was looking for a circular saw to compliment my battery tool range, logged onto the Worx website to find a great deal on the saw's and also a battery and charger.
On receiving the items the battery wouldn't charge and appeared dead, I lodged an online report with Worx and included some photos and without any problems I received a replacement in no time.

25 January 2026
Rated 4 out of 5 stars

Convenient size for car, door railings and sofa

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine.

The vacuum cleaner has a Hepa filter. It would be beneficial to highlight that and give the option to buy replacement as we placed the order. No information available on how to get replacement.

6 January 2026
Rated 1 out of 5 stars

Wrong charger to charge batteries for tools

I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t use my whipper snipper

12 January 2026

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