Autopay Reviews 53

I’ve never encountered a more dysfunctional and misleading system than NCP’s AutoPay at Gatwick Airport. My wife registered for AutoPay while still in the drop-off zone, received a confirmation email stating our vehicle was “now ready to use with AutoPay,” yet we were still issued a PCN. The system failed to apply the charge for a visit that was clearly in progress — a glaring design flaw.
To make matters worse, on a subsequent visit, AutoPay did charge us, but I also paid manually, resulting in a duplicate payment. NCP’s system didn’t flag this or prevent it. When I appealed, they dismissed it outright, ignoring all evidence and using intimidating language to discourage escalation to POPLA by threatening the loss of the reduced fine.
NCP’s practices are misleading, their AutoPay systems are broken, and their customer service is dismissive at best. Avoid them if you can. If you’ve been affected, I urge you to speak up and report these issues to your MP and the Department for Transport.

This App is probably the worst App I have ever used. It try's to take more money from you than is needed, it does not tell you if you have payed the Drop off charge at Gatwick, even though you have registered for automatic payments. I thought this was a an easier way to pay, but it seems that it useless. If I could give a negative score I would -5Stars from me.

Honestly, my experience with Autopay was terrible. The process was confusing, support was unhelpful, and I felt like everything took way longer than promised. Fees weren’t transparent either, so I ended up paying more than I expected. Wouldn’t recommend — one star.

Charges 2 x NOK 20 for auto-generated reminder that the credit card will soon expire. How greedy can one get?

Forces you to pay even if you sold your car years ago.
Don't make me pay for a service I havent used

They charged me a fee for receipt via sms/email that is not clearly specified.

Charging money for an automatic email feels like a scam.