I have ordered custom patches from aviator gear so far around 10 times or so. Each time has been an absolute pleasure doing business with this company! Smooth transactions, phenomenal customer service... See more
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See what reviewers are saying
It's been a pleasure doing business with you, I look forward to receiving the patch which looks great. The quality of these replica patches, great attention to detail is exquisitely observed. Plu... See more
Company replied
We recently ordered a model of our son's aircraft he purchased. From start to finish, the help, guidance and professionalism were beyond reproach...wer were guided through the purchase and design sub... See more
Company replied
Ordered a model of my son’s Cessna 172. It arrived in perfect condition and ahead of original estimated date. Exact replica of his full size plane, including tail patch. Detailed ordering process... See more
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Company details
Information provided by various external sources
We know what we’re doing. We know the rules, the regulations, and the heraldry guidelines; and our team has the product expertise and design skills to lead you through the maze. Everything is custom and every project is different. We will deliver the best in squadron gear with a streamlined process that will make your life easier. You imagine it, we design it, and you look good.
Contact info
221 N Hogan St #369, 32202, Jacksonville
- 888-376-2256
- [email protected]
- aviatorgear.com
4.8
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad Quality, Poor Communication, and High Prices
BLUF: Find a different patch company to go through, such as Badass Patches. Quality, pricing, and punctuality is typically far better than Aviator Gear.
Our unit was looking for a new, updated patch design so we chose Aviator Gear, as it was one of the first options to pop up on Google. It ended in us never putting the product in full production and receiving a full refund. The process is fairly straight-forward. You send them an idea/drawing, the dimensions, and the material (PVC or Embroidered) so that their artists can create a production-ready product from their line. I sent them a professionally drawn render of our idea so they knew exactly what we wanted. They also ask you to suggest a date you need the product by. SUGGEST is the key word here; don't expect to receive your product for at least 2-3 months after it is approved. Here is why:
- As mentioned in some other reviews, they seem to take your idea and run it through some sort of AI image generator, taking the creativity and quality out of the picture. Oftentimes the image they send you and the actual product look NOTHING alike.
- Communications are very sparse and untimely. Their liaisons communicate over email and oftentimes don't respond for 4-5 business days and typically respond between the hours of 0000-0400 (CST). By the time you respond to them, you're waiting at least a week to move on to the next step.
- For their product quality, they claim to have extensive experience with creating military patches that match the regulations employed by the DoD. We went through 7 different production artworks, mostly because they were not adhering to regulations or seemingly were disregarding the instructions I was giving them. Combined with the delayed email response times and you're looking at a pretty frustrating creation process.
- Compared to their competitors (like Badass Patches), their pricing is up to $2.00-3.00 higher per unit for a lower quality product.
At the end of the day, we DID receive a full refund, so that is why I am giving them a two-star review. However, the process is so untimely, I'd say you're better off using your time elsewhere and with a company that cares more about their products.
2 February 2026
Unprompted review
Reply from Aviator Gear
Hi Carter,
Thank you for sharing this detailed and thoughtful review. We appreciate you clearly outlining the specific areas where your experience did not meet expectations. Inputs like yours help us identify where our processes need improvement.
We want to sincerely apologize for the frustration and the amount of time your unit had to invest throughout the design and communication process. Our goal with every order is to deliver accuracy and responsiveness, and we did not meet that standard, particularly during the design and coordination phases.
Even though we fully refunded your purchase, we recognize that a refund alone does not make up for the lost time, disrupted plans, or extra effort on your side. We take that impact seriously, especially when working with unit-driven projects where timelines matter.
If you are open to it, a member of our leadership team will reach out directly to listen and learn more from your experience.
Thank you again for your honesty and for giving us the opportunity to improve.
Aviator gear is best as always there is…
Aviator gear is best as always there is no second throught.
17 December 2025
Unprompted review
Reply from Aviator Gear
Thank you for your valuable feedback, Taj! We greatly appreciate your continued trust and are pleased to know our service consistently meets your expectations. Your support is truly important to us.
Thank you for choosing Aviator Gear!
Your Online Wingman
Top Notch Professionals
We have purchased multiple items from Aviator Gear over the years and have always been impressed by their professional approach to making our designs a reality.
8 December 2025
Unprompted review
Reply from Aviator Gear
Thank you for your generous feedback, Andrew! We truly appreciate your continued trust in our products and are delighted to hear that our team consistently meets your expectations. Your support motivates us to keep delivering exceptional quality and service.
Thank you for choosing Aviator Gear!
Your Online Wingman
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Great Customer Service and Fast Shipping!!
Marian was extremely helpful and accommodating with our initial design and follow-on increments! The design, manufacturing and shipping process were all extremely efficient and we received our order less than a month from final design! We are extremely grateful for Marian and the Aviator Gear team for their superb service!
19 October 2025
Unprompted review
Reply from Aviator Gear
Thank you for your excellent review, Karsten! We're glad to hear that your experience from the initial design to final delivery was efficient and seamless. Marian and our team take great pride in providing attentive support and precise workmanship, and your feedback affirms that commitment. We appreciate your trust in us and are grateful for the opportunity to support your project.
Thank you for choosing Aviator Gear!
Your Online Wingman
It was a pleasure work Ashley Salunga
It was a pleasure work Ashley Salunga! She was very responsive and really worked hard to make sure to get the keychains exactly how we wanted them. Will be doing business again!
17 October 2025
Unprompted review
Reply from Aviator Gear
Thank you for your wonderful feedback, Christian! We are delighted to hear that Ashley provided such responsive and attentive service to ensure your keychains were exactly as you envisioned. We truly appreciate your support and look forward to working with you again soon.
Thank you for choosing Aviator Gear!
Your Online Wingman
First Rate Product & Design
Ashley S. was very responsive in the design process and provided excellent customer service. The final patch was matched exactly our unit’s vision.
14 April 2025
Unprompted review
Reply from Aviator Gear
Thank you for your kind feedback, ODC ALB! We're delighted to hear that the design process was smooth and that the final patch perfectly matched your unit's vision. Ashley and our entire team truly appreciate your trust and support.
Thank you for choosing Aviator Gear!
Your Online Wingman
Great work from Monica Isidor
Monica Isidor worked with me on a patch idea I had, she was incredibly quick with responses and to get the work I had requested done. Everything was very detailed and as requested, and I left room for interpretation on some ideas I had, and she made quick work of creating something that I loved.
15 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your wonderful feedback, Joshua! We're delighted to hear that Monica provided quick responses, attention to detail, and creativity that brought your patch idea to life. We're glad you love the final result.
Thank you for choosing Aviator Gear!
Your Online Wingman
It has been a pleasure doing business…
It has been a pleasure doing business with Aviator Gear. I purchased an aircraft stick and it has been a pleasure and easy experience working with them to customize my order.
1 August 2025
Unprompted review
Reply from Aviator Gear
Thank you for your thoughtful feedback, Michael! We're honored to have earned your trust and delighted to hear that your experience with Aviator Gear was smooth and satisfying. It was our pleasure to assist in customizing your order, and we're grateful for the opportunity to serve you. We look forward to supporting your future needs.
Thank you for choosing Aviator Gear!
Your Online Wingman
Awesome Airplane Models
The F-16 is so detail, it looks real even though it's only 18 inches long. It's totally worth it!
1 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for sharing your experience, Liem! We're happy to hear that you're pleased with the detail and quality of the F-16 model. We appreciate your support and look forward to serving you again.
Thank you for choosing Aviator Gear!
Your Online Wingman
Civil Air Patrol unit patches …
The quality of the patches that we have had made are awesome. The customer service and design team are spot on when it comes too assisting with any changes that might need to be done. Price is affordable.
31 December 2024
Unprompted review
Reply from Aviator Gear
Thank you for your thoughtful feedback, Kelly! We're delighted to hear that you're satisfied with the quality of your unit patches and the service. We truly value your continued trust and look forward to working with you again in the future.
Thank you for choosing Aviator Gear!
Your Online Wingman
Aviator Gear was prompt and…
Aviator Gear was prompt and professional. There product was outstanding !
31 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your kind feedback, Kyle! We're proud to hear that you found our service prompt and professional, and that the product met your expectations. We truly appreciate your support and trust in Aviator Gear.
Thank you for choosing Aviator Gear!
Your Online Wingman
Aviator Gear Experience
My experience with Aviator Gear is always the best. They send great quality products, and my order is prompt and correct. I will be a returning customer for all my squadron needs.
1 May 2025
Unprompted review
Reply from Aviator Gear
Thank you for your wonderful and continued trust in Aviator Gear, Megan! We're thrilled to hear that you've consistently had a great experience with us. Know that we are glad to support your squadron needs and look forward to serving you again with the same level of excellence.
Thank you for choosing Aviator Gear!
Your Online Wingman
Reply from Aviator Gear
Thank you for your feedback, Mark! We're proud to provide prompt, high-quality service and truly appreciate your support.
Thank you for choosing Aviator Gear!
Your Online Wingman
Would highly recommend Aviator Gear
Would highly recommend Aviator Gear! I’ve used them for patches for years and plan to get custom patches made soon! Fair prices and high quality work!
24 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your continued trust, Daniele! We're honored to support your patch needs and look forward to creating your custom design soon. Your recommendation means a lot to us.
Thank you for choosing Aviator Gear!
Your Online Wingman
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So far the Experience has been Great!
So far the Experience has been Great ! I am very excited to get my plane :)
28 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your kind feedback, David! We're glad to hear that your experience has been great so far. Providing exceptional service is our top priority, and your words affirm that we're on the right track. We truly appreciate your support.
Thank you for choosing Aviator Gear!
Your Online Wingman
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Great communication and the quality of…
Great communication and the quality of the 3D coin was top notch. Customer for life!
15 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your thoughtful review and continued trust in our work. We're delighted that you were pleased with both our communication and the quality of the 3D coin. We truly value your support and look forward to serving you again in the future.
Thank you for choosing Aviator Gear!
Your Online Wingman
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High quality patches
High quality patches
The patches look great and the support agents are quick and professional even making recommendations when needed.
1 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your kind words, Jay! We're pleased to hear that the patches met your expectations and that our support team provided helpful and timely assistance. Delivering quality products with outstanding service is what we strive for, and we truly appreciate your feedback and support.
Thank you for choosing Aviator Gear!
Yor Online Wingman
Great Customer Service
Aviator Gear makes a great product and consistently has proven to have top notch customer service!
24 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your feedback, Joy! We're honored to hear about your positive experience with Aviator Gear. We're glad to hear that you find us to have top-notch customer service. We remain committed to delivering exceptional products and services.
Thank you for choosing Aviator Gear!
Your Online Wingman
A polite, efficient company producing high quality goods
It's been a pleasure doing business with you, I look forward to receiving the patch which looks great. The quality of these replica patches, great attention to detail is exquisitely observed. Plus your polite, efficient, professional service keeping the customer in mind at all stages of the ordering process does your business proud and I'll be happy to continue working with you down the road as needs demand. Thank you again.
All the very best,
Dr Kevin Doherty
7 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your kind words and thoughtful feedback, Kenneth! We are happy to know you were pleased with the quality of our work and the service provided. It has been a pleasure working with you, and we look forward to supporting your future needs.
Thank you for choosing Aviator Gear!
Your Online Wingman
Very happy with aviatorgear
Very happy with aviatorgear. Good selection of products and what I did select was all of high quality. Would recommend.
7 July 2025
Unprompted review
Reply from Aviator Gear
Thank you for your excellent review, David! We're delighted to hear that you were pleased with the quality of our products and selection. Your recommendation means a great deal to us, and we truly appreciate your support.
Thank you for choosing Aviator Gear!
Your Online Wingman
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