Great customer service
Great customer service, great clothes. I loved that i can wear them for pregnancy and after.
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Great customer service, great clothes. I loved that i can wear them for pregnancy and after.
I wrote a bad review initially - it looked from their website as if prices were being hiked up during a sale.
I went back and forth with their customer service team and eventually, with video evidence from me, they figured out an issue with the AUD/NZD conversion.
They agreed to refund me what the difference would have been, had the glitch not happened which was approximately $50NZD.
I was satisfied with the customer service on that front - they were quick, responsive, and it was revolved.
As for the clothes, they arrived really quickly. I bought 5 items and was really happy with 4/5. A top I bought was sized really strangely - I can't return it as international orders only qualify for returns (not exchanges) and only qualify if full priced (this was on a Black Friday sale).
I also think for the price point, you should be able to return/exchange anything which is not final sale. This seems kind of unreasonable when other maternity brands allow it.
Overall, nice enough clothes and I would buy there again. I would consider the sizing properly though, and think about the returns which are tricky.
The quality of the products are not worth the price.
I also reached out to their customer service to exchange for a size because the item was too large but they never replied. It's been over a week, I've sent 2 emails. Forget about exchange or returns. This company won't care
Price does not match quality. I usually pay $119 for a good pair of denim so paying $129 + $20 shipping isn’t too far a stretch- expect the denim I usually buy is real denim and this is not. What are we paying for? The elastic? Not true to size and quality is cheap and unappealing.
LOVE this brand. Great quality. But better than that customer service is AWESOME and easy returns! 🩷
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