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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the high level of customer service, highlighting the staff's generosity and helpfulness. People appreciate the quick responses and efficient resolution of issues, with specific mentions of representatives who provided outstanding support. The general sentiment is that the company values its consumers, especially those enrolled in the VIP program. Consumers also appreciate the platform's user-friendliness and the speed of payments. The payment processes are described as smooth and fast, with withdrawals often processed within 24 hours. The easy-to-use interface and the availability of various promotions contribute positively to the overall user experience.

Based on these reviews

Rated 4 out of 5 stars

Site is awesome but the 2 issues with it are 1. when you need to deposit more money while playing , you have to leave the game instead of being directed to the cashier page and then automatically back... See more

Company replied

Rated 5 out of 5 stars

Bet99 is my favorite app to gamble on. Very straight forward smooth experience, extremely fast payout, and the best games available. We were lucky enough to be considered VIP clients and were invited... See more

Company replied

Rated 5 out of 5 stars

I would love to give a big shout out to customer service for quick responses, specially Lisa who helped me to sort out my withdrawal issue within minutes. Great work Lisa.

Company replied

Rated 5 out of 5 stars

I've tried numerous betting sites over the years, but bet99.com stands head and shoulders above the rest. Their odds are consistently competitive, and the mobile app works flawlessly. Withdrawals hi... See more

Company replied

Rated 1 out of 5 stars

here we go again, another unregulated casino site that just doesnt give back ,not even 20% of what you depost. wake up you guys ,google the owner just another greed driven a__ hole. taking advantage... See more

Company replied

Rated 5 out of 5 stars

My overall experience overall with Bet99 has been nothing short of excellent. Besides the Lower end RTP I've had nothing but great customer service and great communication with my Host Justin James. V... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with BET99! The platform is easy to use, offers great promos, and payouts are quick and smooth. I especially want to give a big shoutout to Amber — she’s an amazing rep! Supe... See more

Company replied

Rated 5 out of 5 stars

Sameer has been an amazing account manager for me at BET99. He’s always quick to respond, super helpful, and really goes out of his way to make sure everything runs smoothly. Any time I’ve had a quest... See more

Company replied

Rated 5 out of 5 stars

I switched to this site to try something different and got introduced to a VIP host. My guy Zach L has been such an awesome help. Always responsive when I have an issue and always updates me for free... See more

Company replied

Rated 5 out of 5 stars

What sets bet99.com apart is their attention to detail. The statistics provided for each game are comprehensive, helping me make informed decisions. Combined with their competitive odds, I've had my... See more

Company replied

Rated 5 out of 5 stars

I’ve had nothing but a fantastic experience with Bet99 Casino! The platform is smooth, user-friendly, and offers a great selection of games with fast, secure payouts. But what really makes it stand ou... See more

Company replied

Rated 1 out of 5 stars

I deposited money into the account for a promotion but decided I didn’t want to wager it after a while. Bet99 said I had to wager the funds in order to withdraw them. I tried to withdraw, but it fai... See more

Company replied

Rated 5 out of 5 stars

Bet 99 is by far the best online site you can gamble on. The customer service service is 11 out of 10 and I've dealt with a fine gentlemen named shane who goes above and beyond to help ensure I unders... See more

Company replied

Rated 5 out of 5 stars

BET99 is a game changing sports betting site. I’ve been with them since inception. Even through growing pains on the app in the early stages this site has always delivered. 1. Payouts are i... See more

Company replied

Rated 5 out of 5 stars

have only ever played 2 sites by far this is much superior, Payouts are lighting quick just like it should!! Have only ever needed customer service once and via emails questions and issue solved ver... See more

Company replied

Rated 5 out of 5 stars

BET99 has been fantastic for me personally. The app is very smooth and easy to use. Deposits and withdrawals have a quick turnaround which is always a bonus. I have been using BET99 for over a year at... See more

Company replied

Rated 5 out of 5 stars

I have a vip manager named Scott. He has been nothing short of amazing. I true representation of your casino. I have vip status on another online casino. Their customer service has nothing on Scott.... See more

Company replied

Rated 5 out of 5 stars

Customer care is top notch. Matteo has been an amazing vip contact. The bet 99 golf experience and nhl playoff tickets were incredible. Fast withdrawal times. Big game selection and awesome perks

Company replied

Rated 1 out of 5 stars

I was supposed to win $500 for Knicks to beat Spurs in the cup final and they cancelled my bet due to some "error". Of course when I win something big an error magically happens. I don't know how this... See more

Company replied

Rated 1 out of 5 stars

I deposited $1000 hoping to place a bet. Upon placing the bet I noticed my account was severely limited (I could only place $25 bets), so I withdrew the money. Bet99 asked for a bank statement with... See more

Company replied

Rated 1 out of 5 stars

Bet99 isn't for me. Looking for dead spins, non-existent scatters or bonus plays, poor game payouts, horrible game plays, and no return, then this is the platform for you.

Company replied

Rated 5 out of 5 stars

I emailed the support team regarding a missing bonus bet from a MLB home run insurance promo. I provided the info regarding the promo, my qualifying bet (including date and bet ID). They promptly pu... See more

Company replied

Rated 1 out of 5 stars

Horrible experience on BET99. Last night, I got robbed of 100$ on roulette..I had put 50$ on odd numbers and .50$ on 11 number including 23.. they gave me 18$ instead of 118$.. and when I tried to get... See more

Company replied

Rated 5 out of 5 stars

Bet99 is a great book to play with. Withdrawals are lightning fast, lots of fun promotions and free bet opportunities. The customer service is great too. The odds are not the best you can find, but... See more

Company replied

Rated 4 out of 5 stars

Haven't used in quite a while but Bet99.ca exceeded my expectations. Games are classic for the most part mixed in with some new ones. Resubmitting ID went well just in case they needed it again.... See more

Company replied

Rated 5 out of 5 stars

My contact Matteo B. is excellent. He answers any questions I have promptly and politely. It is easy to converse with him as he has made me feel comfortable with communicating any questions or conce... See more

Company replied

Rated 1 out of 5 stars

Its my last review for this site.got some fun times with the sportbook untill they started removing all options for my betting days .. literally they remove some options because you start winning with... See more

Company replied

Rated 5 out of 5 stars

Customer service excellence deserves recognition, and bet99.com's team is the best in the business. When I had an issue with a deposit, they resolved it within minutes. That level of care is rare in... See more

Company replied

Rated 5 out of 5 stars

Amber is a great host, very caring of the players. Shows sympathy to her players, extreme gratitude and very polite. Very communicative aswell and doesn’t throw a cold shoulder over nothing. Her servi... See more

Company replied

Rated 5 out of 5 stars

I have really really enjoyed the bet 99 website!!! Hospitality has been SENSATIONAL!!!! There are plenty of games that I really enjoy. Many options. Blackjack games have been fun. There is... See more

Company replied

Rated 5 out of 5 stars

As a new bettor, I was nervous about getting started, but bet99.com made everything simple. Their welcome bonus was generous, and the tutorial videos helped me understand how everything works. Five... See more

Company replied

Rated 5 out of 5 stars

My username is allan2400! I have a really good expirience in bet99 sports easy to widraw not even 5 minutes the money transfer already to my bank account. I love to bet in sports but they limit m... See more

Company replied

Rated 4 out of 5 stars

I didn’t understand the rules regarding bonus bets so mine expired before I used it. I contacted the support team and William was very understanding and re-added my bonus, even though it was on me. Th... See more

Company replied

Rated 5 out of 5 stars

This is the only site with my favorite casino game 12 Masks so love that. Got a lot of help to verify my account and do a withdrawal quickly and efficiently. Happy with everything so gonna keep on kee... See more

Company replied

Rated 5 out of 5 stars

Ms REIN my lucky and lovely and fast to act and attend to my queries. Either I lost or win…..I DID ENJOY MY TIME BETTING. Mostly your Agent are cool- headed attending my complains, clarification an... See more

Company replied

Rated 5 out of 5 stars

I had a few issues with my withdraws and deposits at the start of playing with BET99 but they helped me in every single way they could ! So satisfied with my experience with the support team thank you... See more

Company replied

Rated 5 out of 5 stars

They have the best customer service in the industry. They might not be the fastest at dealing with an issue but they'll make sure to do right by the customer! That was a first time I've experienced... See more

Company replied

Rated 5 out of 5 stars

Just got the app today, happy with how fast it was to verify my account. Also had a problem with my bonus upon sign up , emailed there support line and had it fixed in 10 minutes. I’ve also noticed th... See more

Company replied

Rated 5 out of 5 stars

I have a VIP manager assigned for my account and I am very happy with the support that is being provided. It is a player friendly platform too, easy bet placing and timely cash-outs. Simply, love it.

Company replied

Rated 5 out of 5 stars

Absolutely love this site! Fastest withdrawals I’ve seen anywhere. Had a minor issue and support solved it within minutes. If you love slots and table games, this place is perfect.

Company replied

Rated 5 out of 5 stars

Matteo is the man 👍🏼 Bet 99 offers 24/7 support, timely payouts & continuous improvements. Nothing more you can ask for in a sportsbook. #1 trusted sportsbook in Canada.

Company replied

Rated 1 out of 5 stars

This site is terrible. Worset than jackpot city and that's saying something. The games glitch so bad and worse if you start to win a little. I closed my account and if you take my advice don't waste y... See more

Company replied

Rated 5 out of 5 stars

Scott and his customer service reps are top notch. They handle any service issues for you no matter what time of day. Also hooks up tickets for awesome concerts and sports games sometimes . Scott... See more

Company replied

Rated 5 out of 5 stars

Super reliable! My withdrawal hit my account almost instantly. They go above and beyond to help you out. Tons of games and always something new.

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

BET99 stands as Canada's foremost iGaming platform, catering to a diverse array of sports fans and casino enthusiasts alike. Our extensive selection spans a huge range of sports markets, casino games, and live casino experiences, all crafted with the singular goal of providing the ultimate betting platform in Canada. Recognizing the paramount importance of trust when handling personal data and transactions, we have curated a range of secure deposit and withdrawal options. At BET99, we prioritize responsible gaming, embedding a suite of tools such as timeout periods and deposit limits to empower our users with control. Our industry leading customer support is available 24/7 – reach us through instant messaging or email us at [email protected] We’re always happy to help! And remember, Every Game Starts at BET99


Contact info

4.2

Great

TrustScore 4 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would love to give a big shout out to…

I would love to give a big shout out to customer service for quick responses, specially Lisa who helped me to sort out my withdrawal issue within minutes. Great work Lisa.

9 February 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Rajbir, Thank you for the kind words we will make sure to pass of the message to Lisa. Thank you for using Bet99. All the best,

Rated 1 out of 5 stars

This site is terrible

This site is terrible. Worset than jackpot city and that's saying something. The games glitch so bad and worse if you start to win a little. I closed my account and if you take my advice don't waste your money like I did.

8 February 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, Sorry you had a negative experience with our site. We would love to hear some more feedback on some of the issues you seemed to have. Please contact [email protected] All the best,

Rated 1 out of 5 stars

Horrible experience on BET99

Horrible experience on BET99. Last night, I got robbed of 100$ on roulette..I had put 50$ on odd numbers and .50$ on 11 number including 23.. they gave me 18$ instead of 118$.. and when I tried to get my money back they told me I had bet on black numbers? Why on earth would I bet black numbers when I picked 23.. I’m never playing on BET99 and no one ever should! Bunch of scammers!

3 February 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, Please send an email to [email protected]. Please mention this review so we may look into this for you. All the best,

Rated 1 out of 5 stars

here we go again

here we go again, another unregulated casino site
that just doesnt give back ,not even 20% of what you depost. wake up you guys ,google the owner just another greed driven a__ hole. taking advantage of ppl looking to have some fun ,no bonuses ,even wnen you buy one they pay less then 10% of wager ,everytime . I don't know about you guys but i'm feeding corporate greed. Screw all of Give the money to your kids

3 February 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are sorry you had a bad experience with our site. As a casino and sportsbook operating in Canada we are required to be regulated. If you have any questions about this please email us at [email protected]. Thank you and all the best,

Rated 5 out of 5 stars

Excellent service again…

I received Excellent service again today with my query. Solved quick and painless. I Always receive friendly support from bet99 and would recommend their site to anyone looking for a online sportsbook & casino.

3 February 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Jordan,

Thank you for the amazing review! We appreciate your consideration to BET99 and happy to hear that you enjoy the platform and had a great experience with our customer support!

Best!
BET99 Team

Rated 5 out of 5 stars

I have a VIP manager assigned for my…

I have a VIP manager assigned for my account and I am very happy with the support that is being provided. It is a player friendly platform too, easy bet placing and timely cash-outs. Simply, love it.

5 December 2025
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Dennis!

We are thrilled to hear you are enjoying our VIP program and platform. . Your support means a lot to us! If you ever need assistance or have any feedback, don’t hesitate to reach out.
Cheers!
BET99 Team

Rated 5 out of 5 stars

Great service

Great service

27 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Our team takes great pride in making BET99 a top choice for Canadians, and your support truly means a lot. Cheers! BET99 Team

Rated 1 out of 5 stars

Bet99 isn't for me

Bet99 isn't for me. Looking for dead spins, non-existent scatters or bonus plays, poor game payouts, horrible game plays, and no return, then this is the platform for you.

26 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We apologize for your experience with BET99. RTP is calculated over millions of game rounds to reflect long-term averages. All our games are fully licensed and regulated. Please reach out to our support team at [email protected] so we can address your concerns. Your feedback is important to us. all the best,

Rated 5 out of 5 stars

Very reliable

very good platform, trustable and reliable, no problem with withdraws, very quick time, highly recommended

17 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are so happy to hear that you have enjoyed our service. If you have any questions please feel free to reach out. We are always happy to help.
All the best,

Rated 1 out of 5 stars

Bet99 WILL NOT RETURN MY MONEY

I deposited $1000 hoping to place a bet. Upon placing the bet I noticed my account was severely limited (I could only place $25 bets), so I withdrew the money. Bet99 asked for a bank statement with the transaction and if a bank statement was not available that I could provide a screenshot. I provided a screenshot and they mentioned that a screenshot would not be suitable. This is ridiculous, they want me to wait 3 weeks for my bank statement to release the funds. I already provided proof. DO NOT use Bet99, this is ridiculous, just send me my funds back, I have given you the necessary proof. I have also verified several times and deposited and withdrawn multiple times this year.

Rumsha28

15 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are sorry to hear this. We see that the issue has been resolved. If we are mistaken please feel free to reach out to us so that I can take a look into this for you.

All the best,

Rated 5 out of 5 stars

The platform is easy to navigate

The platform is easy to navigate: Odds are good and cash out is within a reasonable time. This platform is underrated. The help is also great

13 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, Thank you kindly for your review. We are always here to try and support our players as much as possible!

All the best,

Rated 1 out of 5 stars

Brutal

This is the slowest app ever I’ve ever bet on. It’s slow as hell and you don’t get any of your bonuses. Just another cockroach app.

11 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are sorry to hear that you have had some issues with our site. We would be very happy to look into your account and see what is going on. Please contact us at [email protected] and mention this review. we look forward to hearing from you.

All the best,

Rated 5 out of 5 stars

Very quick

Very quick, great

7 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are happy you are enjoying Bet99! We love offering users a fast service!

Rated 5 out of 5 stars

Justin James is hands down the best VIP…

Justin James is hands down the best VIP host. Caters to your every need and is very active in communicating with you when you have questions or need things. Hooks you up to all the events and finds a way to be very personable. Well done Justin! Keep up the great work :)

3 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi Shane,

Thank you for your kind words! We're happy to hear you are enjoying BET99! We will make sure to let Justin know. We appreciate your support!

Best, BET99 Team

Rated 5 out of 5 stars

Great VIP Host Amber!!

I’ve been gambling on Bet99 for a while now I recently got a VIP host named Amber and it made all the difference between competitors. I have hosts else where but Ambers done a great job at addressing all my issues rather than just throwing bonuses around and hoping issues get ignored. Personally I’ve moved all my betting to Bet99 knowing the staffs as great as Amber!!

5 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Thank you for your wonderful feedback! We're so glad to hear that our VIP team provided you with excellent service. We'll be sure to share your kind words with them!

Rated 5 out of 5 stars

I have a vip manager named Scott

I have a vip manager named Scott. He has been nothing short of amazing. I true representation of your casino. I have vip status on another online casino. Their customer service has nothing on Scott. I will be strictly a Bet99 guy from now on. I also would like to give a shout out to Shameer who helped alot over the holidays.

5 January 2026
Unprompted review
bet99.ca logo

Reply from bet99.ca

Thank you for your wonderful feedback! We're so glad to hear that our team provided you with excellent service. We'll be sure to share your kind words with them! If you ever need assistance again, don't hesitate to reach out.

Rated 1 out of 5 stars

They let you play with not verifying…

They let you play with not verifying you Identity .if you try to withdraw your own deposit or win they won't .it's a pure and simple scam .

31 December 2025
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, All of our players must verify their accounts before withdrawing as we must be able to verify your identity in order to prevent any fraud. If you need any assistance please reach out to [email protected]

Rated 5 out of 5 stars

awesome service

28 December 2025
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, We are happy to hear that you are enjoying our site. If you ever need any assistance in the future do no hesitate to ask.
All the best,
BET99

Rated 1 out of 5 stars

They took $500 of my winnings

I was supposed to win $500 for Knicks to beat Spurs in the cup final and they cancelled my bet due to some "error". Of course when I win something big an error magically happens. I don't know how this company has such good reviews but if you take my money like this, you deserve 0 stars in my books.

22 December 2025
Unprompted review
bet99.ca logo

Reply from bet99.ca

Hi there, Please reach out to our support team so that we may look into this further for you. Our email is [email protected] we would be happy to look into this and provide further explanation.
All the best,
Bet99

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