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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express widespread dissatisfaction with the company's products, citing issues with quality and functionality. Consumers report that the product stopped working after a short period. People also highlight significant issues with customer service, particularly regarding response times and contact difficulties. Reviewers frequently mention a product recall and express frustration with the company's handling of the situation. Consumers claim long delays in receiving replacement parts, often exceeding a year, and report a lack of communication or unhelpful responses from customer service. People feel the company is not prioritizing recall replacements, while continuing to sell new products.

Based on these reviews

Rated 2 out of 5 stars

What the heck happened to BlendJet? We had a BlendJet that we purchased back in July of 2022, which was going strong until the recall, when we had to destroy it per the warranty claim. I chose a Spo... See more

Rated 2 out of 5 stars

So, first impression were 'wow the perfect blender indeed' -portable, easy usb charging etc. Then came the 'Recall' scam. Like many I waited for months then decided to really push for my replacement a... See more

Rated 2 out of 5 stars

I am getting no responses on my recall replacement. I placed the order for the recall in January 2025. I was told it would take a couple months after reaching out to customer service. I've now followe... See more

Rated 1 out of 5 stars

Been waiting 2 years for a replacement product after a recall. Always get the same poor response 'supply chain issues' 'You're on the list' 'it will definitely arrive within the next couple of month... See more

Rated 1 out of 5 stars

I’ve now been waiting exactly 2 years for my urgent recall replacement part, in response to them emailing me to ask me to cut up and stop using my blender, which I did straight away. I’ve been ignor... See more

Rated 1 out of 5 stars

Our original Blendjet stopped working so we purchased one of the new models. Feb 24 and the new model is part of a recall. Destroy the seal as advised rendering the blender unusable. Logged the re... See more

Company replied

Rated 1 out of 5 stars

Don't waste your money on company who doesn't care about you. Bought a blend jet that was subject to a recall. Followed directions to destroy seal which makes device unusable and applied for replacem... See more

Rated 1 out of 5 stars

The company is highly suspect. I, like so many others, had my BlendJet recalled in January 2024 (now September 2025) and have recieved nothing. I emailed twice to follow up, nothing. Supposed supply... See more

Rated 1 out of 5 stars

I’ve been trying to get a response about my recall replacement and I’m getting absolutely nowhere. Customer service told me it would take a couple of months, but since then I’ve followed up multiple... See more

Rated 1 out of 5 stars

Yet another story of no replacement for a recalled unit. Destroyed my unit by cutting the rubber gasket as instructed -- Dec 2023. Sent email inquiry and was informed of "supply chain issues" -- Sep 2... See more

Rated 1 out of 5 stars

BlendJet stopped working after a few months of use. Customer service promised replacement parts that never arrived. Follow-ups were useless. Total waste of money. Avoid.

Rated 1 out of 5 stars

I purchased 2 BlendJets from COSTCO in 2023. When BlendJet revealed that their seal was deficient I forwarded claims as instructed in early January 2024, with pictures of the seals cut in three pieces... See more

Rated 1 out of 5 stars

Loved my original blender but it was recalled due to safety concerns. I followed thier instructions, filled out the forms and provided evidence that mine was out of action, as they required. That was... See more

Rated 1 out of 5 stars

Avoid at all cost 18 months after disposing the one I had for safety reasons they are not replying to any emails but then I get one today saying there have gone out of business but they are still sell... See more

Rated 1 out of 5 stars

I loved my BlendJet enough to buy a BlendJet 2, but the company has been nothing but unhelpful since the February 2023 recall. I still haven't received my replacement parts as of July 2025 and the com... See more

Rated 1 out of 5 stars

Had to do the product recall stuff, and was promised a replacement. Lo and behold, the replacement never came. Then found out the company has gone out of business, so no chance for ever getting a... See more

Rated 1 out of 5 stars

Since the February 2023 recall it's crap. Still haven't received my replacement parts as of July 2025. Latest answer is. "Hello, We are unable to provide a comment on matters related to... See more

Rated 1 out of 5 stars

Have been waiting well over a year now for my replacement blendjet. They made you cut part of the product in order to apply for the replacement. You get no email confirming your placement even went... See more

Rated 1 out of 5 stars

I did the recall in January of 2024, and contacted them multiple times over the past year - they keep selling and shipping new units, but they aren't shipping any of the recall units citing "supply ch... See more

Company replied

Rated 1 out of 5 stars

My Blendjet was subject to a product recall and I filled in the forms and cut up the rubber gasket as per instructions, rendering the product unusable. That was over a year ago and I have yet to recei... See more

Rated 1 out of 5 stars

Quite frankly would rate Zero if I could. Safety recall a year ago and still waiting for parts to be sent out, no update from the company unless you chase them to ask and then just given a stock answe... See more

Company replied

Rated 1 out of 5 stars

Disgusting service, I received a notification of a product recall where I was instructed to break the device and send photos and a replacement would be provided. I followed instructions and waite... See more

Rated 1 out of 5 stars

I have been waiting 11 months for a replacement unit with no update. I will never recommend a blendjet product ever again. Poor business model with even worse customer support. can’t believe I ever sp... See more

Rated 1 out of 5 stars

I reported a safety recall issue with my BlendJet over a year ago (March 2024), and despite following all their instructions — including destroying my device — I still haven’t received a repla... See more

Rated 1 out of 5 stars

Appalling company. My unit was recalled over 12 months ago. Despite emailing for an update on my replacement almost every month since, I am still waiting. See adverts Blendjet adverts everywhere - don... See more

Company replied

Rated 1 out of 5 stars

Destroyed my seal due to the recall and sent them proof as they requested, that was 15 months ago and still haven’t received my replacement. When i emailed them i received a reply full of ‘poor us we... See more

Rated 1 out of 5 stars

I purchased a BlendJet in January 2022. It was recalled January 2024 with a promise that there would be replacements supplied. Per instruction from BlendJet I cut the gasket rendering the blender usel... See more

Rated 1 out of 5 stars

I ordered my recalled replacement parts (order #4381898) 8 months ago and still have not received my product. I followed the instructions from the website. I have contacted customer service several... See more

Rated 1 out of 5 stars

Don’t waste your money. Like others mine was recalled, I did everything I was asked to do and 16 months later I am still waiting. I have reached out multiple times and received a generic ‘we are work... See more

Rated 1 out of 5 stars

Horrible company with horrible customer service and is what I can only imagine is a complete fraud that lies to people to try and up their sales. I like so many others got a recall order for my n... See more

Rated 1 out of 5 stars

My blendjet lasted exactly one use. Now it won't charge or turn on. Their web site is defunct except for the home page...the help tab leads nowhere and the email us link leads to an incorrect email ad... See more

Rated 1 out of 5 stars

WASTE OF TIME AMONGST THE FANCY IMAGERY AND MARKETING THAT HAS GONE INTO THIS COMPANY, THERE HAS ALSO BEEN A LARGE NUMBER OF PRODUCT RECALLS. Product recalls are fantastic provided the compan... See more

Rated 1 out of 5 stars

They called back a batch or blenders that were potentially a fire hazard, promising to send out a replacement. This happened a year ago. No replacement has been sent. They've answered to a couple of... See more

Rated 1 out of 5 stars

As with many Blendjet customers, I am still waiting for a replacement part due to a product recall. Its been over a year since I first registered the recall and destroyed the advised seal in order to... See more

Rated 1 out of 5 stars

Blendjet issued a recall in January of 2024. I complied with the recall and waited patiently for my replacement blendjet. Months later, after no response, I emailed them, only to be brushed off in lie... See more

Rated 1 out of 5 stars

I would give 0 stars if I could as customer service is non existent. Proceed with the steps they provided to put way part of their product due to a recall. This was over 1year and no responses been pr... See more

Rated 1 out of 5 stars

Blendjet issued a recall for two Blendjets I purchased from Costco back in 2022. I complied with the requirements (threw away the bases and sent them a photo of the cut gasket) and received email not... See more

Company replied

Rated 1 out of 5 stars

I wish I could give less than one star. As with many other customers, I had several BlendJet products and was really enjoying them until the recall. It’s been well over a year since they had me destro... See more


Company details

  1. Electrical Appliance Wholesaler
  2. Electronics Store

Information provided by various external sources

BlendJet® is the inventor of the Original Portable Blender® and has over 1 million customers around the world.


Contact info

2.1

Poor

TrustScore 2 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Avoid

Avoid!

Like everyone else who got the blender 2, I destroyed part of it and I am STILL waiting for the new part!! It’s been TWO years!! Every time I follow up I’m fobbed off, an when I asked for a refund they refused! Which serves me right buying from America, they wouldn’t be blue to get away with this crap over here!! Abysmal company.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Had to do the product recall stuff, and was promised a replacement.

Lo and behold, the replacement never came. Then found out the company has gone out of business, so no chance for ever getting a refund on the product not replaced.

Really not happy, I would like my refund, though I guess this will never happen.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!!!

I’ve now been waiting exactly 2 years for my urgent recall replacement part, in response to them emailing me to ask me to cut up and stop using my blender, which I did straight away. I’ve been ignored countless times and would never ever recommend that you’d buy from this company. When things go wrong you’ll do your part as requested to do, but you’ll get nowhere with them and will be out of pocket years later. They just don’t care unfortunately.

It’s so sad to see so many other reviewers in the same position with no reply from BlendJet, that says a lot.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

This use to be such a reputable brand

This use to be such a reputable brand. Until the problem with the recall. Told many of us to destroy the recall blender and await on a replacement. It’s been five years and no replacement. Just a waste of money. I’m surprised your company is still standing.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Been waiting 2 years for a replacement…

Been waiting 2 years for a replacement product after a recall. Always get the same poor response 'supply chain issues' 'You're on the list' 'it will definitely arrive within the next couple of months'.

Don't waste your money on Blend Jet.

30 January 2026
Unprompted review
Rated 2 out of 5 stars

What the heck happened to BlendJet

What the heck happened to BlendJet? We had a BlendJet that we purchased back in July of 2022, which was going strong until the recall, when we had to destroy it per the warranty claim. I chose a SpongeBob one as a keepsake for the warranty replacement, and we bought a separate one in May of 2024, which started having charging issues and pooped out in March of 2025. When I reached out to customer service, I was told that my BlendJet was "now outside of our warranty period, so we won’t be able to accept a return or issue a replacement ." It's a shame, because I had purchased a large blending cup, which I can no longer use, as I don't think I'll be buying another BlendJet if they don't even last a year now.

13 March 2025
Unprompted review
Rated 2 out of 5 stars

It does not blend well

It does not blend well. All I put in is frozen fruit and water and it will not blend. I have to shake it to get it to blend. It will cycle a couple of times and the stop. I am so disappointed

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Blendjet are a bunch of scammers!

I bought a Blendjet 2 years ago and then there was a recall. I was advised to cut the sealing ring into three pieces and that's what I did. I'm still waiting for this to be sorted out! I have never actually got to use this thing and to be honest I don't think I want to as I no longer have any trust in it. This company are nothing but a bunch of scammers. I'm a 71 year old pensioner and have been left out of pocket by these scum.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

My blendjet lasted exactly one use

My blendjet lasted exactly one use. Now it won't charge or turn on. Their web site is defunct except for the home page...the help tab leads nowhere and the email us link leads to an incorrect email address. Even the link that should let me verify if my unit is subject to recall is dead. The 844 phone number is dead. I'm guessing the 2023 recall blew up their financial plan...would recommend staying away from purchasing this...ever

18 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

They sent a recall so customers had to send back their blend jets, while they never sent replacements. Now they claim to be out of business. Scam of a company.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BUY - IT'S A SCAM

I’ve been trying to get a response about my recall replacement and I’m getting absolutely nowhere. Customer service told me it would take a couple of months, but since then I’ve followed up multiple times and haven’t received a single reply. No updates, no acknowledgement—nothing.

Where is my replacement? And why is no one responding to my emails? This is incredibly frustrating and disappointing.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

WASTE OF TIME

WASTE OF TIME

AMONGST THE FANCY IMAGERY AND MARKETING THAT HAS GONE INTO THIS COMPANY, THERE HAS ALSO BEEN A LARGE NUMBER OF PRODUCT RECALLS. Product recalls are fantastic provided the company fulfills the return part of that journey.

We were advised by the company to remove and destroy a certain piece of the blendjet due to an error and was told that the company would send out the required replacement part after we confirmed destroying to bad part. The replacement never happened.

Company covered damage limitation on a poor product so customers were not unsafe, but never spent the money to reimburse the customer and send a replacement parts or item.

Terrible.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

DO. NOT. BUY.

Don't waste your money. My blender was recalled urgently , I had to destroy part of it and send a photo to prove it, and await a replacement. I have waited almost a year with no replacement. I see many others have the same issue, and blendjet even have the audacity to like all the complaints on Facebook and not even reply. Embarrassing.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Recall SCAM

Like many others have said - AVOID!! As instructed, I destroyed the recalled parts for my Blendjet 23/APR/2024. It has been well over a year and still nothing! Such a scam as they are still selling products online.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Wish I could give a negative star

Purchased my unit in June 2024. It is not as powerful as promised. Can only blend non-frozen goods. In Dec 2024, BlendJet recalled some units for safety concerns about blades coming off. I went to website to screen my unit number for recall. It said it was recalled. I destroyed the unit as required and sent in pictures. I was informed that my unit was not recalled it was a mistake. I was promised a new unit. I emailed between Jan -Oct 2025 requesting my unit, only to be told they are prioritising new orders and mine will be sent soon. My last email in Oct 25, I requested a full refund as it was their error mine was destroyed. I receive a reply that says they don't comment in international orders anymore. That I should contact someone else. Sub par product and extremely poor customer service. I do not recommend.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Waiting for replacements since Jan 2024

I purchased 2 BlendJets from COSTCO in 2023. When BlendJet revealed that their seal was deficient I forwarded claims as instructed in early January 2024, with pictures of the seals cut in three pieces. From Jan to April 2024 I received updates that they would be replacing them after a "brief hold." I queried periodically but the last time I heard from them was last December.

11 December 2024
Unprompted review

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