Ffs I'm not writing anything to evaluate a simple money transfer. And your date format is incorrect AND YOU KNOW THE DATE ANYWAY. I'm never clicking yes to a trustpilot request again... unless it's f... See more
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Company details
About BoursoBank
Written by the company
BoursoBank est classée banque la moins chère depuis 18 ans(1). Aujourd’hui plus de 8,3 millions de clients font confiance à BoursoBank, faisant d’elle le leader de la banque en ligne. La promesse de BoursoBank reste la même : simplifier la banque, rendre du pouvoir d’achat à ses clients et donner à chacun le pouvoir d’agir sur son argent.
- Une large gamme de produits :
- Banque au quotidien
- Cartes bancaires gratuites(2) internationales
- Compte bancaire et carte de paiement bancaire gratuite(3) pour les ados
- Compte pro
- Crédits
- Crédit immobilier 100% en ligne
- Crédit à la consommation : prêt personnel, crédit lombard, Cli€
- Epargne
- Assurance vie
- PER
- Livrets d’épargne : Compte sur Livret, Livret Bourso+, Compte à terme, Livret A, Livret de Développement Durable et Solidaire, Livret d'Epargne Populaire, Plan épargne logement, Compte épargne logement
- Assurances
- Assurance habitation
- Assurance moyens de paiement
- Assurance emprunteur
- Prévoyance assurance décès
- Bourse
- PEA
- Crowdfunding immobilier
- PEA-PME
- Compte titres
- Compte d'Épargne Financière Pilotée
- Banque au quotidien
- Des services innovants
(1) Source Le Monde/Panorabanques.com - Décembre 2025. Détail des profils, des études tarifaires et de leur source depuis 2009 disponible sur boursobank.com
(2) Fourniture d'une carte de débit (carte de paiement internationale à autorisation systématique ) Visa Classic Welcome ou Visa ULTIM ; Fourniture d'une carte de débit (carte de paiement internationale à débit différé) Visa ULTIM. Gratuité des cartes bancaires sous réserve d'au moins une opération de paiement réalisée par mois ou respectivement 5€/mois pour la Visa Classic Welcome et 9€/mois pour la Visa ULTIM. Détail des conditions sur boursobank.com
(3) Fourniture d'une carte de débit (carte de paiement internationale à autorisation systématique) Visa Classic Freedom
Contact info
44 Rue Traversière, 92100, Boulogne-Billancourt, France
- boursobank.com
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This bank does not provide any contact…
This bank does not provide any contact options for non-customers. I made an incorrect transfer to an account at this bank and would like to reverse it. There was no response. I reported this case to the banking supervisory authority.
Great bank, but currently bad problem and no support.
Actually I could have given them a 4* or even 5* as I was very pleased with the service, ease of use and fees.
But I had one problem, 1 month ago, where I needed to update my income with latest state tax report. I tried, but it failed and locked me out of the bank.
I managed to call customer's support, where they saw the error, apologized and said they will fix it by tomorrow. It has been a month, 7 calls (imagine the waste of time) and I still can't access my bank. Today I really complained to the lady who told me the same as the 6 previous call: "I forward your request to the proper department, please wait". I told her I waited for one month and needed to speak to a supervisor: "there is no supervisor". There is no one able to solve this, and I don't access to my account for 1 month !! If this is a freak accident, then Boursorama is a solid bank. If more people had the same problem, then it deserves only 1 star, as 1 month with no access to your bank is bad. So I put 3 * as I don't know :)
Sending tax documents to the bank impossible
The bank asked for fiscal documents again after 3 years for non residents. The instructions for sending don't work. The box for uploading a document is not visible or accessible. Customer service in France say they can see the box and it is the customer's problem if the box is not available. I tried 3 browsers and VPNs but the necessary box remained missing. Their IT system is obviously faulty. Also their app requires the submission of a passport and video even though we have been clients for years and have full website access. The bank is a complete failure as an online bank.
May use AI-assist with repliesRead more
Customer service problem
At the begining they were fine. I have been a client for few years and was satisfied, Customer service is completely inefficient. Was not able to change my personal info. Finally they closed my account as that was my request. I never requested accont closure. Wired experience.
Don’t event try to open an account if…
Don’t event try to open an account if you don’t have a French ID. They will waste your time and ask you for documents that only a French person can obtain. So save your time and go to another Bank! Utterly disappointing in 2026..
Virement par mobile impossible car le…
Virement par mobile impossible car le bouton de validation est inaccessible (non visible et non atteignable par le clavier) !
Corriger votre copie !

Reply from BoursoBank
verrouillage de la carte
Application au top j’ai pu verrouiller la carte de ma fille en 2 seconde très simple. Rapide

Reply from BoursoBank
It's painful to do it on a phone
It's painful to do it on a phone . When you switch windows to go to email or other apps to get info bourso app shuts down and you have start all over
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