buycycle Reviews 11,054

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website, highlighting the simple menu navigation. Consumers are satisfied with the overall product process and the service provided, often describing it as fast and friendly. The platform's standardization is also a plus for many. People selling or buying used equipment through this platform find it easy and efficient. The packaging generally ensures safety, though some reviewers suggest improvements to the packing materials. While opinions on the delivery service are mixed, with some experiencing delays, many others praise the speed of shipping. Overall, reviewers consider this platform a reliable and safe option for cycling enthusiasts.

Based on these reviews

Rated 5 out of 5 stars

buycycle staff acts strong from the background. The portal experience of course depends on whose dear deer you'd like to acquire. Very convenient, the participants know their parts better than... See more

Rated 5 out of 5 stars

It’s an excellent app. The most important thing is the transaction guarantee and the fact that you won’t fall victim to fraud. It offers many options and has reasonable shipping costs. The packaging e... See more

Company replied

Rated 5 out of 5 stars

The whole process, start to finish was easy and efficient. I did get hung up on entering my banking details, but that was quickly resolve by contacting support. Overall a great experience and I will... See more

Rated 5 out of 5 stars

Buycycle allows people to buy high quality bikes for much cheaper. You just need your frame size, type of bike, and a name brand you are familiar with and you can save thousands. Bikes on here are mu... See more

Rated 4 out of 5 stars

Got a great bike at a great price. Shipping was a bit slow since buycycle-branded boxes are too small to fit fat bikes. Despite very careful packaging by the commercial seller, the side of the box tor... See more

Company replied

Rated 5 out of 5 stars

The best and safest option currently for buying or selling a bike, or other cycling accessories. Not yet perfect, but far better than the alternatives, either online or directly in person. In any case... See more

Rated 5 out of 5 stars

The process was easy and straight forward, the bikeshop (Anjana Bike) was especially communicative. Due to the harsh conditions during january there was some delays, but I was informed by them well.... See more

Rated 5 out of 5 stars

I’ve read a few negative experiences with Buycycle.com, but mine was nothing but positive. I’d been hunting for a Trek Top Fuel 8 in a particular color and size, an older, rare model that seemed impos... See more

Rated 4 out of 5 stars

I received responses from the seller quickly answering my questions. The timeframe for shipping was quick considering it was around the holidays. The only issue I had was that the lower pully was po... See more

Rated 5 out of 5 stars

Buycycle is a platform for buying or selling bicycles. The menu navigation is relatively simple, but also a bit tricky: After clicking on "Advertisement," you have to enter the listing and then retu... See more

Rated 4 out of 5 stars

The overall process is quite good with a few minor exceptions. The listing process is quite good. The packing supplies provided were below my expectations to pack a bicycle properly so I augmented wit... See more

Rated 5 out of 5 stars

Very good, I sold a bike with Buycycle. Packaging was delivered quickly, and was designed well. Booking the delivery was painless. The only thing I’d suggest: the app could use a bit more polish aro... See more

Company replied

Rated 5 out of 5 stars

Very simple and easy to use app…some nav changes would help. Step by step process is very well executed and simple to follow. The shipping box was missing a couple of cardboard pieces and the i... See more

Rated 5 out of 5 stars

Buycycle is a reliable service, with guarantees, does not feel like there is a space for scammers, people tend to be honest, delivery also works very well. Worked great for me every time.

Rated 5 out of 5 stars

The site and process excel. This instance is my third bike sale, and over the last three years, their process has become more and more seamless. I remember the progression from the past to the present... See more

Rated 1 out of 5 stars

These people (at least in the USA) are selling completely destroyed bicycles and then compensation is not adequate. Scammers are selling destroyed inventory as if it's legitimate bicycles. They DO NOT... See more

Rated 5 out of 5 stars

Simple, affordable and professional are the best three words to describe the great service you provided. You kept me informed throughout the purchase and deliver process. The packaging of my bike wa... See more

Rated 5 out of 5 stars

Great experience, just minor things: I don't get why I receive notifications that someone liked my listed item; that was a bit annoying, and I do not see any value there. Also, logging in via Google o... See more

Company replied

Rated 4 out of 5 stars

Great platform with lots of options, easy-to-use and perfect customer / seller service. Especially surprised with the speed of delivery / detailed packing guides etc., really well-thought through. D... See more

Rated 1 out of 5 stars

Appalling set up No live customer service only a chat bot and yet you are about to part with thousands of euro and cant get basic questions answered before parting with your money Then unbelievabl... See more

Rated 1 out of 5 stars

This platform is anything but “easy to sell”. Their paranoid policies are absurd – your account gets suspended immediately if you try to have a normal conversation with potential buyers. Want to a... See more

Company replied

Rated 1 out of 5 stars

So far two bad experiences. First seller never responded my pending charges dropped. Second seller claims to be having trouble with shipping keeps requesting to sell through zelle or eBay. There is no... See more

Rated 1 out of 5 stars

Seller accepted offer for a bike for £4500 inc the fees all looked OK. Then offer never confirmed in 24hours. Got 1 email from buycycle extending by a day. That passed and no communication since. Have... See more

Company replied

Rated 1 out of 5 stars

I purchased an expensive road bike through Buycycle that looked fine on arrival. After a few washes, hidden damage appeared that had been covered and was not disclosed in the listing. Because the... See more

Company replied

Rated 1 out of 5 stars

I sold my bike via the website two weeks ago, and since then there have already been four (!!) failed attempts to pick it up. FedEx either shows up at the wrong address, arrives outside the agreed... See more

Rated 1 out of 5 stars

Købte et par "nye" Fizik cykelsko fra en Italiensk sælger. De var beskrevet som ubrugte og nye. Ved ankomst var de præcis som på billederne. Perfekt - men.... De stinker som et as... See more

Company replied

Rated 2 out of 5 stars

I wanted to like this service but the packing materials they send to you to ship expensive bikes is severely lacking. The box is too small, there no where near enough materials, the video instruction... See more

Company replied

Rated 1 out of 5 stars

They ban your account for using words like "youtube", "social", "internet", "account"... you can't refer buyers to youtube videos with the bike you are trying to sell, or instagram for them to see the... See more

Rated 4 out of 5 stars

To be honest, I had my doubts at first, but someone convinced me to give Buycycle a try—and I have no regrets. Everything went smoothly: listing the bike for sale, receiving the packing box right on... See more

Company replied

Rated 4 out of 5 stars

Visibility made it much easier to sell my bike. The charges, including packaging, shipping and fees were not excessive. Communication between seller and buyer worked well. My only frustration was the... See more

Rated 4 out of 5 stars

Good experience. But chat interface should be updated with at least date info with the time for each message, there is only the time on mine! Also if the seller delay the shipping process (because... See more

Rated 4 out of 5 stars

All in all, it went smoothly, despite reviews and accounts suggesting otherwise with bikes moving from EU to North America. So in that regards, it went better than could be hoped. It is a shame that... See more

Rated 5 out of 5 stars

Great seller who communicated well and took care to package the bike properly. Payment invoicing included all costs with no surprise charges. Entire process went smoothly. It was nice to have the adde... See more

Company replied

Rated 5 out of 5 stars

Very informative platform with clear updates on progress of the transaction. The support staff was very helpful and responsive. I had some typo on my shipping address, but they quickly corrected it... See more

Rated 4 out of 5 stars

I like the fact the platform has a high degree of standardization. This creates a professional and trustworthy environment. The commissions are way too high whereas buyer also need to pay commission.... See more

Company replied

Rated 4 out of 5 stars

Easy to post bike for sale and easy to use site to exchange information with those interested in my bike. Surprised at number of inquiries and happy I was able to sell my bike in less than 2 days. F... See more

Rated 5 out of 5 stars

This was a fantastic experience. The Seller described the bike with 100% accuracy. He communicated with me through every step. The bike is immaculate in every way. He did a great job with the packing... See more

Rated 1 out of 5 stars

The photos published did not show all the damages the bicycle had. When I brought the bike to the workshop, I had to invest an additional 600 euros because the brake levers did not match the dera... See more

Company replied

Rated 1 out of 5 stars

I have just been blackmailed by "Zach" from Buycycle. Either I reduce the price of the bike by 400 euro for a pair of wheel for a false claim or pay 225 euro for returning shipping fees. Customer ser... See more

Rated 5 out of 5 stars

I bought bike in Buycycle. Everything went so fine. Shipping and delivery was surprisingly fast and I got bike after three weeks. Bike was packed by seller following instructions and box with other pr... See more


Company details

  1. Online Marketplace
  2. Bicycle Store
  3. Bike Accessories Store
  4. Outdoor Sports Store
  5. Road Cycling
  6. Used Bicycle Shop

About buycycle

Written by the company

Buycycle is the leading online marketplace for buying and selling pre-owned road, gravel, and mountain bikes in Europe and the USA. Tens of thousands of cyclists use buycycle for secure transactions, shipping, and an easy buying and selling process. But don’t just take our word for it—read real buycycle reviews and experiences from riders who have used the platform.

How buycycle ensures safe transactions

Buycycle uses an escrow payment system, holding funds until buyers confirm their bike has arrived as expected. This helps protect both buyers and sellers, making transactions more secure. buycycle customer experiences and buycycle reviews often highlight this feature as a key benefit. Buycycle also handles all the shipping, so the bike arrives safely and in top condition.

What customers are saying

Thousands of cyclists have shared their experiences here on Trustpilot. If you're wondering, "Is buycycle legit?"—users report:

  • Secure Payments: Escrow protection provides confidence for both parties.
  • Easy Listings: Simple bike templates make selling hassle-free.
  • Reliable Shipping: Buycycle arranges logistics for convenience and security.
  • Customer Support: Assistance is available throughout the process.

Why cyclists choose buycycle

Buycycle offers a straightforward and transparent experience. Verified listings, competitive pricing, and buyer/seller protections make it a trusted option for many cyclists.

Read buycycle reviews and experiences to see how other riders have used the platform to find their next bike.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 35% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great way to sell bike stuff

The whole process, start to finish was easy and efficient. I did get hung up on entering my banking details, but that was quickly resolve by contacting support. Overall a great experience and I will definitely use it again for selling or buying used equipment.

4 February 2026
Rated 5 out of 5 stars

Buycycle came through for me

Great seller with a great deal on the bike I needed. FedEx delivered a bike with a cracked seat stay, but Buycycle made it right. I was able to repair the frame, and Buycycle covered the costs. I am a happy camper.

9 February 2026
Rated 5 out of 5 stars

Very easy process.

I found the whole process of selling my bike very easy. The buyer was patient when I had to delay sending the bike and I was paid quickly once he received it.

8 February 2026

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