Canada Gaming Computers Reviews 72

I ordered a gaming PC from Canada Gaming Computers more than 3 weeks ago, and the experience has been extremely frustrating due to misleading information and missed deadlines.

When I placed my order, the product page displayed an estimated ship date in the next 3 days. I was also told processing would take 4-7 business days.
However, we're over 3 weeks later and I still haven't received a shipping confirmation.

The company claims they run stress tests and quality checks before shipping, which I appreciate in theory, and could explain some delays.
However, the order status has been stuck at "In Transit to Facility" for the last 2 weeks with no clear explanation

Something is clearly wrong with either their process or their communication about what's actually happening with my order.

Bottom Line:
If you're considering ordering from Canada Gaming Computers, be prepared for delivery times that may be 2-3x longer than advertised. The initial ship dates that convinced me to purchase were completely unrealistic, and I still don't have a reliable answer about when my computer will actually arrive.

I ordered a gaming PC and more than three weeks and I still have no delivery date, no tracking information, and no clear communication about when (or if) my order will ship. Responses, when they come, have been vague and unhelpful, leaving me unsure whether I’ll actually receive the PC or need to pursue a charge-back. This level of uncertainty weeks after payment is unacceptable for a company selling high-value systems. I strongly recommend others be cautious before ordering.

TL;DR
I got a PC with the wrong parts initially. After about 3 weeks, I got the PC I paid for. It's well-built and it performs as expected. Customer service was OK, but there were a lot of red-ish flags along the way.

Full review:
Here's a summary of my experience with Canada Gaming Computers and a few constructive criticism for its owners and employees.

I ordered a fairly powerful computer at what appeared to be a very good price during rammageddon. I paid with an Interac transfer to save a few dollars, but in hindsight I should not have done that (it's going to be clear why later).

The computer took a fair amount of time to arrive (ordered Dec. 8 and received it on Dec. 23rd). It's not unreasonable, but it is not *fast*.

When I booted the PC for the first time, I realized it didn't have the right components... Instead of a 7800x3d, I received an 8700f and instead of 32go of RAM, there was a single 16 go RAM stick. The CPU cooler was also an air-cooler, when the pictures on the website clearly showed an AIO.

I contacted support and got a quick response. Their initial offer to right the situation felt both sketchy and awfully insufficient, even if I don't think it was ill-intentioned. They told me to go buy the CPU myself, on dec. 24th (!), and that they would reimburse me when they received the parts I received and said nothing about the RAM.

I said the offer was unacceptable and then they offered me to send me 400$ upfront to go buy the right CPU and received 100$ as compensation (or upgrade to a 9800x3rd), buy the correct amount of RAM for up to 500$ (when RAM was already more expensive than that). They would reimburse the total, including installation costs, after they received the parts.

I accepted this deal, still feeling very awkward about the whole thing. I then realized that it would be much simpler if they would simply send me the right parts and I arrange the installation afterwards. This was accepted.

I received the parts on Jan 5 and received the 100$ that was promised a bit before.

So, all in all, I got what I paid for.

BUT... throughout this whole thing, I never felt completely confident that it was going to end well and here's a few reasons why:

- The Canada gaming computers website went down at some point before I got the PC and I was deeply worried I had gotten scammed paying with an Interac transfer. At least with a credit card I could have charged back. It went back on, but still, I got really scared for two days.
- Even if support was generally responding fast, the responses were often clearly generated by AI and it made me highly suspicious.
- The support over phone is done with an AI, but it does not say it's an AI and it's really awkward and sketchy.
- I understand mistakes happen, especially during peak shopping like before christmas, but I can't shake the feeling that someone at Canada Gaming Computers was hoping this mistake would not get caught. I have no proof of that and they did resolve my situation, but I'm sure there are customers who wouldn't know how to check if the computer they ordered was delivered with the right parts and those people would not have caught the mistake.
- Again, I don't think the initial reparation offer was ill-intentioned and they surely wanted to find the fastest solution to allow me to get the PC before Christmas, but telling a customer to go buy parts on Christmas Eve and that they'll get their money back after they receive the part feels *very* sketchy.

I would suggest revising use of AI in customer relations and be more thoughtful when trying to find solutions for this type of issues.

In conclusion, I got the PC I paid for. It's well-built and it performs as expected. Customer service was OK, but there were a lot of red-ish flags along the way.

For everyone's sake, I hope that Canada Gaming Computers respects their commitments for the warranty and after-sales services...

I recently purchased a custom-built PC from Canada Gaming Computers. I am extremely pleased with the final product—it is well-built, works perfectly, and is truly awesome\! The quality of the build is excellent.

The customer service process, however, was a bit slow and required multiple follow-ups, which is perhaps typical of a smaller company experiencing high volume. I had to inquire several times to get a confirmed shipping date, to receive the promised $40 refund (which had been issued manually), and for an update on the ARC game promotion that I am still waiting for.

Despite the back-and-forth and the delays in service, the issues were eventually addressed, and most importantly, the computer itself is fantastic. If you are willing to be patient with the communication process, the high-quality product is definitely worth it in the end.

I received my system in just one week, which was exceptionally fast. I went with a Ryzen 9700X, RTX 5070 Ti, 32 GB of RAM, and 1 TB of storage. The build quality is outstanding. The cable management is immaculate, the system arrived with zero bloatware, and you can immediately tell it was assembled by a true professional.

The performance is fantastic, but what impressed me most is how cool and quiet the system runs. Even during heavy gaming sessions, the noise levels are unbelievably low. Under processor-intensive workloads, the fans do ramp up slightly, but the sound is soft and controlled, never harsh or distracting. It blends into the background without breaking immersion.

Thermals are exceptional as well, with the CPU peaking at only 63 degrees during demanding games. All original accessories from each part were included, which I appreciated.

Overall, this company delivers top-tier attention to detail, superb cable management, and custom fan tuning that results in a whisper-quiet, high-performance system. I’m extremely happy with this purchase and highly recommend them.

I chose Intel and I loved the result out of the box. The PC is very well-built, with very good quality components that are not watered down. I bought from Canada Gaming Computers because they offered me a standard 3-year warranty, and this was a dealbreaker for me.

I see some people claiming about shipping? Well from my experience, the shipping was very quick done through Purolator and all the components, keyboard, mouse, and monitor I got from them came in flawless. It was all perfect.

I imagine they must've improved their fulfillment as they grew the business. Good job guys! Keep it up!

Glad to buy Canadian made!

Absolutely thrilled with my purchase, PC came pre build and better than I could imagine. Unfortunately still waiting for keyboard but customer service was very helpful.

Persistent shipping problems across multiple orders and shorted shipments with claims of delivery before they even shipped.
Then come the excuses, excuses and more excuses but I'm still missing a 24 inch monitor that's been paid for.
Intermittent emails asking about missing pieces but no results or correction made.

The computer is amazing! It is beautiful, fast, well assembled but what makes it best is the level of support.
Unfourtunately there a shipping issue with my purchase but Max and team replied back the same day I got my system and IMMEDIATELY gave me a solution. The next day the missing item was shipped with express shipping.

They mentioned they were going to revise their internal SOPs to not let this happen again and I'm telling you. This is the level and quality of support you want when you purchase a system.

One big unique selling point from CGC is the 3 year warranty and I couldn't be more happy I bought my dream system from them.

I will definately see you again soon!! Ty Max and team!

I feel like I received great value for money, a well built machine and too quality personalized customer service.

System is a good build and price. Shipping was a bit of guess work as it changed a few times and ended up being twice as long as described.

Fantastic pricing! I had been shopping around for a while and I was shocked at the pricing here. Being a Canadian, buying Canadian saves on the cross border headaches, customs, shipping, etc.. I bought a pre-built, but opted to upgrade the M2 to a 2T so it didn't ship immediately but I got the shipping notification within 5 days and I'm not unhappy about that! Shipped with expanding foam packing to reduce video card bouncing. Great documentation instructions on unpacking and setup. Not "off brand" components. Mine is an MSI case and motherboard and an XFX video card.

Every component is high-end, and it shows in the performance.

Update:
Their customer service reached out to make things right. Honestly, they put in a lot of effort and I appreciate what they did. I got my activation codes within a day. Additionally, I was given a free gaming chair, a partial $40 refund to cover the dents in the case, and they shipped the correct RAM modules to me. They assured me that it was an honest mistake and since they tried very hard to make me happy, I believe them!! The system works great and I have no issues.
Original review:
Hi, I know many of you know this company is a huge red flag, but I’m going to share my story for the new folks. I had been looking for a high end ish gaming pc for a month, and after comparing prices between several companies I decided to go with them, which was the worst mistake I ever made. The phone number on the website goes directly to an automated system, and they reply to your email in 48-72 hours, if ever!!! I chose a computer for $3199 and submitted my order. I priced matched a cpu with another website, with every other component staying exactly the same. While the website still said that my order will be shipped the next day, I reached out and was informed after A WEEK that it will take some time. A WEEK AFTER, I reached out again and was told that it will take some more time and I can expect it in NEXT WEEK. The shipping costs were refunded as it took them more than 3 weeks to send me a prebuilt computer! I finally received the computer and it’s not what I bought!! There are several dents in the body of the case, and the ram is not 6000mhz, which is what I purchased. Before saying I need to enable xmp, the physical stick is 5600mhz. I was also promised a windows license key and an xbox gaming pass as a promo, which I did not receive and no one is responding to any of my emails. I will talk to my bank for a partial charge back, and I suggest, STAY AWAY FROM THEM!

Overall I am satisfied with the products I received. However the company should be more upfront about their promotions and clear when the products will be delivered as it is very misleading. Took nearly a month to receive all the items.

On their website they have the item available but after you made the pay they cancelled

It took way longer to ship than they said it would. They said it would take 4 to 6 business days. I believe it took almost 3 weeks but I’m using the computer now and it is a great computer. I’m happy with the product I got I just wish the shipping was better. They also didn’t really communicate with me at all in between when I bought it and when I got it is basically three weeks of absolutely nothing me knowing absolutely nothing about my PC and when it’s gonna come then all of a sudden they tell me it’s coming and then it’s on my doorstep. I would like a little bit more information in between just for a little reinsurance everything is going well with my purchase.

I can't say they didn't deliver the product. They did. My biggest issue by far is the lack of transparency about the full processing of the order.

My order was originaly slated to arrived 3-4days after payement. It didn't. I had to contact them asking why I didn't have updates of the order. They had to confirm the order was getting built... 5 days after payement and 1-2 days after estimated delivery.

The following week I had recieved an e-mail containing details about shipping which was still not shipped. Alongside it was a UPS tracking label which was never updated nor delievered by them.

1 week later, without prior warning the order arrived in the morning without notice with tracking that was very unprecise.

Shipping was a very frustrating process arriving 14-15 days after initial estimation. I tried contacting them a second time right before arrival to no avail.

Communication with them is very hard and difficult. While I have no issues with the product itself. The specs are fine, it's put together well. I still have yet to recieved a digital code for them for Xbox game pass. It was included in the order ticket and they still didn't respond or notice me of the code.

If you decide to buy from here be warned.
It will be late,
You will have issues having a clear picture of where your PC is in the process,
You may not have a clear and direct line of communication with them

Great experience from start to finish. My new gaming PC runs like a beast smooth performance, no lags even on ultra settings. Delivery was quick, and everything was well-packaged. Definitely worth the price

Let me buy an out of stock product lol